| Tricia, 02nd 2008f October, 2008 |
don't take any of the positive responses seriously please, they have google alert on "doteasy" everytime someone leaves a negetive review they get an alert to come and try and undo the damage!
They are seriously criminal in their support which is basically 24hours before even acknowledging they even got your ticket! Then they can't help because supposedly it's always something you have done even though you didn't touch the website and the issues have come from jamming so many sites onto one server! They hold DNS for ransome and even if your nowhere near filling up your site they say you are over! Backup, don't even get me started on that feature, they never worked for me! If your serious please go to a company that have great reviews, nothing on the internet is positive about DOTEASY!
Emails are never reliable , when I hosted with them it got so bad I just used gmail account instead it was always reliable. Since changing it's been thoroughly reliable and guess what NO SPAM since moving my site!! When I was with DOTEASY they had me buy the extra spamfilter services and I had 50 or more spams aday before they added that option in only a few spams a week. Now I may get 2 a month with my new host. |
|
| P.J. Sugden, 22nd 2008f September, 2008 |
| Positively the best value for money !! |
|
| Chris Fitz, 16th 2008f September, 2008 |
| Deceptive domain registration practices seem to be the hallmark of this company to keep its cashflow running. Having locked my domain name without my knowledge or permission, they notified me of its expiration late, then demanded that i pay $25 to renew in order to transfer/keep it to my new full service registrar (Dreamhost), threatening that other people would scoop it up at the end of the 40 day redemption period i was forced to endure without a website. If i was a lawyer, i would sue them big time... and surely win. Anyone else wanna go in on a class action lawsuit. I'm gathering evidence. |
|
| Donald Parkes, 04th 2008f September, 2008 |
| I have three sites hosted by DotEasy, and whenever I have a question/problem, it is answered/ameliorated quickly and succinctly with no fuss nor bother. Good prices for domain names and renewals of same and hosted free for the period of the domain registrations. Thanks, DotEasy. |
|
| Eqbal, 07th 2008f July, 2008 |
| Absolutely miserable terms of service, slow response, and money-grubbing. Avoid |
|
| J Gilbert, 02nd 2008f June, 2008 |
| I have used Doteasy for few years now and found their hosting service, reliable; their support, detailed and contstructive; their value, unbeatable |
|
| Peter, 20th 2008f May, 2008 |
| They have really good prices, excellent tech support and customer service, and lots of features (free add-ons for your website). I highly recommend them. |
|
| Alloy Mouse, 14th 2008f May, 2008 |
| Is anyone else having issues emailing to aol accounts? I have for the last few days. Is Doteasy blacklisted or is there another reason? How can we run a business if we can not email people. |
|
| oliver curran, 03rd 2008f April, 2008 |
| In recent months i was amazed to find that I had a new mail box in my doteasy account, all my precious contacts and of course personal saved mails were wiped out & or in a legal sense stolen from me. I wrote to doteasy asking for the contents of my e mail address and my personal mail to be returned to me, I was told by doteasy that they were sorry to hear that I had experienced the loss of all, they could do nothing to help me. The story In my mind is that If I pulled away your mail box from your house which I am renting to you,and dumped all your mail, and then i took your diary with all your friends address's in it and dumped it as well,how would you feel. Does this not constuitute breaking an entrance & OR ROBBING YOUR PRIVATE MAIL. It seems convienient that mail box theft should happen, at a time when I am confronting doteasy about the probability that they are affiliated to those who took my web site www.curranart.com, theres more than meets the eye here, they certainly do not have much thought for me after years of paying them money. |
|
| Rob L, 23rd 2008f March, 2008 |
Like Ellis below, I too asked for domain unlock and auth code, but the auth code never came, even if I requested it via the Domain control panel. Also, I was asked to fill in a form to be returned, but this didn't arrive either. To top it all, all support requests take 3 - 4 days to answer.
Both my domains are non-essential, so I will let them expire, as clearly Doteasy really can't be bothered to follow a simple instruction to unlock the domain and send an AUTH code.
My faith in Doteasy as a competent web host is NIL and was reinforced when I asked support to add an spf record to one of my domains, to which the answer came to contact my email host. SPF records are held in the Domain's DNS record, in this case, at Doteasy, but it seemed DE support haven't got a clue. |
|
| ELLIS RAINEY, 22nd 2008f March, 2008 |
dOMAIN HOSTAGE COMPANY; HORRIBLE
unlock doamin and need auth code
ellis <ecrainey@charter.net>Mar 19 03:35 PM (3 days)
Help
ellis <ecrainey@charter.net>Mar 19 03:46 PM (3 days)
Unlock domain , thanks
DoteasyTo: ellis <ecrainey@charter.net>Mar 20 04:22 PM (2 days)
Hello ellis,
May I ask why you are transfering your domain registration away from Doteasy? We value your feedback, and would like to know how we could improve our services.
You are welcome to transfer your domains as you wish. However, I feel it is important to advise you that once you transfer you domain to another registrar, you will no longer be eligable for our $0 Hosting. If this does not concern you, and you would still like to proceed, I would be happy to unlock your domain for you, and trigger your authorization code to be sent.
Please let us know how you would like to proceed.
Regards,
Jessica
Doteasy Customer Service
"Join the hosting revolution!"
Consolidated, centralized help 24/7. Doteasy Support Centre. Get hosting help now.
http://www.doteasy.com/Support
ellis <ecrainey@charter.net>Mar 20 04:38 PM (2 days)
unlock domain and trigger authorization code
DoteasyTo: ellis <ecrainey@charter.net>Mar 21 01:47 PM (1 day)
Hello Ellis,
No problem, for unlocking domain name and Auth Code, you will need to complete a form and send it back to us (by fax or email if you have a scanner). The form will be send to your email address <ecrainey@charter.net>. Upon returning the completed form to us, we will unlock the domain name and Auth Code will be send to your admin email account.
Thank you.
Regards,
Bernhard
Doteasy Customer Service
"Join the hosting revolution!"
Consolidated, centralized help 24/7. Doteasy Support Centre. Get hosting help now.
http://www.doteasy.com/Support
ellis <ecrainey@charter.net>Mar 21 05:46 PM (1 day)
Please do not delay any further. Please send the form immediately so I can receive my auth code and have my domain unlocked. Thanks for everything.
ellis <ecrainey@charter.net>Mar 21 05:51 PM (1 day)
This entire process is abusive to customers and should be improved upon if you intend for customers to return to your services. I have been trying to uget an auth code and have my domain unlocked for a long time now. Your company is holding me hostage and being resistant to help me complete this transaction. Please provide everything needed for me to move ahaead and transfer my domain immediately. I can be reached at 404.386.0238 Ellis Rainey
ellis <ecrainey@charter.net>07:16 PM (49 mins)
Supply an auth code and have my domain unlocked immediately.
|
|
| tydygy, 17th 2008f March, 2008 |
| DotEasy is a great service provider. Thier site is intuitive and user friendly. Getting a domian is a simple process and the hosting is trouble free. The tools are useful on the control panel. It's free and reliable hosting. Customer service and Tech Support have been good to and have been prompt to resolve issues. |
|
| Linda, 15th 2008f March, 2008 |
| I've been with Doteasy for over 6 years and have never had a problem. |
|
| Paige Vieyra, 06th 2008f March, 2008 |
| The hosting is very limiting so a transfer for my client was necessary. This also meant transferring the domain. Despite following all their instructions for transfer and receiving two written confirmations, Doteasy has sat on the domain and has refused to release it. It's been ten days and counting. Finally I had to contact them by phone which was a long distance charge (no toll #) and was serviced by a support person who kept changing her story, was rude, and refused to pass me along to a supervisor or anyone else who could resolve the issue. Even more disgusting? The support person I had actually wrote a glowing review on another review site pretending to be a customer. That is sad. |
|
| Jay, 27th 2008f February, 2008 |
| My site was down for 2 days, and I couldn't contact customer support because they were closed! The support is horrible, and reliability questionable! STAY AWAY!! |
|
| John, 21st 2008f February, 2008 |
I've been hosting my website with Doteasy for about 5 yrs now but can honestly say that when my renewal comes up in 2 weeks I will NOT be staying with them. Over the last few months their online support service has gotten worse and worse! My site has been down so many times recently and is currently down 48hrs now without a single responce to the many emails i've sent. I live in Ireland and depend on online support rather than long distance phone calls and if this is becoming the norm now then its time to move. I have another website hosted with a small Irish company for 3 yrs and have no problems to date. Their hosting packages are 3 times as good as Doteasy so they will now have more business from me!
Unless Doteasy sort out their customer service then i'd recommend to stay clear of them! |
|
| Thomas, 20th 2008f February, 2008 |
| I have been with Doteasy for over 6 years now. I am a webmaster for over 30 small business websites. I have always found Doteasy's hosting prices to be one of the best! That is why I recommend them to all my clients. I have found that there customer service department to always follow through and get to the bottom of any issues that I personally have encountered in a timely manner. I cannot speak for the other comments posted on this site. I can only speak of the professionalism that I have always experienced when dealing with Doteasy. I find Doteasy innovating web tools and ease of its Domain setups to be TOP NOTCH in helping my clients acheive their potential markets! I could not ask for a better company to back my name when I solicit a customer to use Doteasy as their hosting company! I would rate Doteasy a 5 out of 5. The world says you get what you pay for...... I have found out I get MUCH MORE from Doteasy that what they are too modest to advertise! |
|
| Don Shenton, 23rd 2008f January, 2008 |
My experience with Doteasy has been very rewarding. We had been having terrible troubles with email for about a week and felt it was the ISP. After several days and many hours on the phone to another country and far Eastern Canada they solved nothing, but caused one more problem without notifying us. They did correct some problem of their own without admitting it to us or returning a phone call. The problem they further caused was to prevent us from sending our Doteasy account email on their service. These big companies do not like competition! This greatly complicated our personal diagnosis. Since our Doteasy account was now involved, as well as our one with our short staffed ISP, I phoned Doteasy and within 5 minutes of starting the call Pam, in North American English had our problem corrected. That is what I call service.
Doteasy are very reasonably priced and very helpful. They have zero cost, totally banner free hosting ($0) with all the bells and whistles most of us will ever need. For a sample and more of how we appreciate them, see our website they host: http://www.drshenton.com/pb/wp_9de797c1/wp_9de797c1.html
Don Shenton
http://www.drshenton.com/index.html |
|
| James DeVone, Sr., 20th 2008f January, 2008 |
| You are invited to view my wesite @www.DeVonMfgCo.com, to see how the "Opportunity" to use THE CHEAP, APPEALING AND EFFICIENT WEBSITE THAT DOTEASY OFFERED. KOOK FORWARD TO YOU TAKING ADVANTAGE OF THE "OPPORTUNITIES" OFFERED THERE. |
|
| Amy, 18th 2008f January, 2008 |
| I've used Doteasy for more than five years and been quite satisfied with their service. When I've had the occasional glitch, their tech support has been prompt and knowledgeable (for the most part!). For instance, when they upgraded their e-mail interface recently, I had all sorts of sending and receiving problems. One by one, we worked them through. It didn't matter who was assisting, we were able to resolve the problems. I've never paid them a penny, but they continue to give competent, reliable service. |
|
| oliver curran, 09th 2008f January, 2008 |
| DOT EASY ARE OK AS LONG AS YOU ARE PLAYING THIER GAME, KEEP FEEDING THE MONEY, THEY HAVE NO MORALS, YOU AS A CUSTOMER ARE MONITOIRED, TYPE IN A DOMIN TO THIER SEARCH, ITS AUTO REVERTED TO BIG DADDY WHO LOOKS WITH BIG EYES AND HOPES YOU DONT CLICK REGISTER, TAKE A LOOK AT WWW.REALBECKHAM.COM, THIS DOMAIN FIRST THOUGHT OF BY ME !! IT WAS HIJACKED BY DOTEASY AND THE BIG DADDY TUSCON OR TUXON WHAT EVER, I TRACED THE DOMAIN FOR MONTHS, AND FOUND LINK AFTER LINK, BOIUGHT BY A GUY IN ENGLAND AND ETC ETC. MORAL OF THE STORY, IF YOU HAVE A GOOD DOMAIN IDEA REGISTER IT STRAIGHT AWAY DONT ASK DOTEASY TO WAIT TILL YOU GET 2 QUID ON YOUR CREDIT CARD, CLEVER CROWD OF PEOPLE. |
|
| oliver curran, 09th 2008f January, 2008 |
| dotesy let me down they allowed my domain curranart.com to be taken from me despite on going dialogue with them before the renewal date. the moral of the story is these people have big daddy behgind the TUXSONS ,internet owners.Dont do anything good here it will be eventually stolen. SEE www.curranart.com Where my name is prostuted to benifit the doteasy aided hijacker who as me 90 thousand dollars for my own domain back , this after having had it registered at doteasy for many years. Money and those that cannot be contacted and rip off the small hard working domain builder TALKS. |
|
| George, 01st 2008f January, 2008 |
| Stay away from these people. No customer support at all. Promise 24 hour response to your EMAIL! You'll be lucky if they get back to you in 72 hours. If you host here, you better have a backup plan. |
|
| Rich Orcutt, 30th 2007f December, 2007 |
Doteasy is excellent. I have been using them for about seven years, and I have six domains with them. As a web designer, I have had occasion to put dozens of people on their hosting plans.
It's free, for the basic plan, which is all many people need.
I have not seen ANY down time in those 7 years. I have had occasion to use their tech support, and it is always prompt and courteous.
|
|
| Chris Buckingham, 30th 2007f December, 2007 |
I am really happy with Doteasy.
They have always been upfront & to the point with me. I find their customer service first class. Their templates can be a little outdated but they offer all this for free.
I'm really happy with them & recommend them to anyone wanting a cheap hassle free site. |
|
| PaulWR, 13th 2007f December, 2007 |
| several months ago I moved several domains to Doteasy for hosting, all for free hosting except one main site which I wanted Ultra Hosting for. They have been nothing less than ideal for me. They delivered on their promise of free increased space upon registering sites for free hosting, even when registering my own sites for the upgrade program for me to benefit myself. I get fantastic support, by phone or by email but usually by email since I'm not in US/Canada. I had issues with my previous host and Doteasy were straight forward and clear and concise about how to handle the hosting changeover faultlessly. Also, because I'm previously had a company looking after my hosting and not doing it myself, I wasn't up to speed with how hosting actually 'worked' and Doteasy staff walked me through it all effortlessly, plus they've advised me since on the more hitech aspects of upgrading my main site by concisely describing technologies that were totally unknown to me so that i could easily understand them. I've been very impressed and have no real complaints other than sometimes it seems to take an hour or so for an email to get through the system into my inbox, but it's a negligible issue that I've only spotted 3 times in several months. I'm really pleased with my experience of Doteasy. |
|
| Russell, 27th 2007f November, 2007 |
I am going to echo some other comments here. I've been a customer for 3+ years for a personal site and have been very happy.
In the past few months (late 2007), I have noticed the amount of Spam in 3 of my email accounts go up 10 times. This is even on new email accounts that I set up where there is no possible way of a company knowing about it.
I believe that this is due to the company now trying to push their Spam service as a $7/month add on. No thanks. I'm now searching for a new provider. The spam is too much. |
|
| Don Parkes, 07th 2007f November, 2007 |
The "Basenji Club of Canada" registered its domain name with DotEasy five years ago (and acqured free webhosting for the site for the same period of time). Any other domain registry rates which I investigated at the time did not come close.
When DotEasy recently sent a reminder that the domain name registry was up for renewal, their rates had not changed and the same webhosting was still in effect. The only problem I found is that the Candian/U.S. exchange rates had not changed on their website. It looked like the "Basenji Club of Canada" was going to have to pay $1.39CAN to the $1US, as we did in 2003. (The current exchange rate is wavering close to par, so you can see why I was concerned.)
I obviously wrote to DotEasy about this problem, and asked why the rate had not changed on their website to reflect current exchange rate conditions, and was given a very good and acceptable answer.......but they did suggest an easy way of legally getting around it (which had not occurred to me), on which I followed up. I do not think that there are many such companies like them who would spend the time and energy to determine the best path that a customer should follow.
The "Basenji Club of Canada", as well as my other websites for which I am the webmaster (all hosted by DotEasy), will be grateful that DotEasy has given us such assistance and provided a wonderful avenue to show our wares.
Thanks, DotEasy. |
|
| Mike, 25th 2007f October, 2007 |
Been with Doteasy for years. Works so far. EXCEPT today (10/25). I actually had to call them and they said they were being attacked, so email isn't working.
I've also noticed an increase in spam and wonder if it's because they're trying to sell spam protection and are letting more in. If so, I'll leave them. |
|
| Clyde Wallace, 21st 2007f October, 2007 |
I have been with DotEasy for almost a decade. I started out with the Free Hosting, I grey out of that in a year or so and then switched to the Ultra Plan.
You just can't beat the service, and they Offer tons of free scripts. Use them, You won't find a better Hosting Co.
|
|
| davis, 18th 2007f October, 2007 |
has anyone had problems with their email today? 10/17
I can receive a little but all my sent emails are not being received and are being returned. |
|
| Robrert N. Seidel, 17th 2007f October, 2007 |
| Our experience with doteasy.com has been excellent. I an old geezer and learn more slowly than some, yet I am eagerly building the site, getting precise, timely, and supportive help from technical service, and altogether a great deal for our money. The site is www.smartny.org . |
|
| Mika, 13th 2007f October, 2007 |
Doteasy Spam & Email Virus Protection?
Has anyone else noticed that ever since Doteasy has been trying to market this new email spam protection, that you have been receiving more and more Spam? I have and it looks pretty shady. I have all the sudden been bombarded with Spam on email accounts that never received Spam. Could it be that Doteasy is allowing SOME spam to get through in order to make 6.95 a month from us? Anyone else notice this happening to their web based email?
|
|
| Deb, 08th 2007f October, 2007 |
| I think Doteasy.com is GREAT. I have been a Doteasy.com customer for 8 years, and have 5 domains with them for non-profit organizations that I work with. Customer service, what few times I've needed to use it, has been prompt, polite, and accurate. One would be hard-pressed to find an ad-free, FREE web-hosting service with FREE web tools like hit counters, guest books, e-mail forms, etc. anywhere else...and they keep adding to the list of tools available. The fact that Doteasy has been around for a number of years already, and keeps improving, says something. However, if I had one complaint, it would be that e-mail addresses affiliated with domains are almost immediately attacked by spam, even if the address is never used in a "public" way or on a website, and then it costs $7.95/month if you want to use doteasy's spam filter...which is not the easiest to use and I feel is unreasonably expensive. I've gotten around it by having my doteasy domain e-mails set up to come through my e-mail client,, where my anti-spam software takes care of it. Overall, doteasy.com has been a reliable and good service, and I don't hesitate to recommend it to others |
|
| nancy, 01st 2007f October, 2007 |
The reason why other registrars are able to charge less for domain names is because:
1. they have chosen to lose money on the domain name in order to gain your business.
2. They are cutting corners on the other services they provide. (server stability, customer service).
for ".ca" domains in particular these are more expensive no matter where you buy from. |
|
| Melissa, 26th 2007f September, 2007 |
| Oh please! For someone who said that $50 for a domain Canadian is actually $25 in US funds!! Where the heck have you been?? The dollar is almost at par! It hasn't been that much of a difference in a decade at least! |
|
| John Boland, 17th 2007f September, 2007 |
If you want domain name and hosting,
they are the BEST!
I've used them for 4 years and never had a problem. Not one. Tech service is great!
And I wouldn't use an email through a hoster. Why? I've already got 5 accounts to check everyday as it is!
jb
www.spaldinggray.com |
|
| G, 15th 2007f September, 2007 |
I completely agree with Arron (below - 25th of June, 2007), the email services are just plain awful. After I happened upon his review I went over to Google Apps and I think doteasy+google apps is the perfect combination for free, basic hosting. Thanks for writing it up Arron!
Testimonial: I've had Doteasy for webhosting and email for a good 4 or 5 years and it fills my very basic hosting needs in that it's FREE POP mail and hosting, and I have low bandwidth needs. So I have to give it a positive rating for that.
HOWEVER - in those years I'd gotten used to being frustrated with my email service. There were long (sometimes 2 week) stretches where incoming emails would bounce for no reason, outgoing webmail would not go out (even though the webserver confirmed it as having been sent), and the only way I knew there was a problem was because the constant junk mail seemed to stop. The free email service does not include any spam blockers, and the tools you are given to block emails are clunky.
I will say that the support responded quickly when I went to open a ticket, but the problem wasn't fixed after a couple of days.
The webhosting was fine. My very basic site was up whenever I checked. I tried using a couple of the free basic webtools Doteasy offered, and they worked fine.
Bottom line: Free hosting is great - but stay away from the email service! |
|
| David, 13th 2007f September, 2007 |
I have to admit there is always something bad and good to say about hosting services. All in all I find doteasy to be a good service.
My site seems to be up most of the time and their email technical support is good enough. (24 hour response times).
I am happy with them and their prices are fair. |
|
| Len, 28th 2007f August, 2007 |
I've been dealing with Doteasy sine 2001 and I've had a very good experience with them.
Their $0 Hosting plan is hard to beat.
They provide me excellent customer service and have knowledgeable technicians. |
|
| Arron, 25th 2007f June, 2007 |
All in all i'd say doteasy is worth the money. I haven't really had too many problems but I wish they offered more (i'd pay more too) I'm looking for a bunch of specific features they dont offer:
- Multiple domains under one bandwidth/storage quota
- Access to sql database from outside source so i can link my sql with ms Word
- Multiple MySql users so I can set permissions.
I was about to switch to Lypha before reading some reviews here. but i haven't seen a single site reviewed on here that isn't praised by some and laid to waste by others.
Here's what i will say about doteasy, no real problems other than the mail servers. They suck (my oppinion) Very slow, unintelligent webmail, poor interface, the whole 9 yards.
But, and this is a big one, THAT'S Totally unimportant. I just switched over to Google Apps for your domain. (www.google.com/a/) and now doteasy's servers NEVER see my mail. After this experience the FIRST thing i would do with ANY domain and ANY host would be to set up Google's domain apps.
please respond if anyone know a good host for the above requirements
-Thanks |
|
| Dylan, 25th 2007f June, 2007 |
Not the best in reliability, but hey it's free
|
|
| Karen, 11th 2007f June, 2007 |
I almost forgot to ask:
Anyone have any recommendations for a hosting company that offers similar services as doteasy? I love the mailto scripting and use it all over my site.
Alos, customer service has to excellent and available all the time.
Thanks. |
|
| Karen, 11th 2007f June, 2007 |
| Oh my gosh, I am having terrible problems with doteasy and am currently shopping around. Any suggestions. Apparently they are down for the weekend! I cannot write anything to the server, I have tried to call, email and am told there is a 24 hour response time. Well, it's been 48 hours. Anyone know how to report them for fraud? Last week I got excellent support from one of the Techs there, (probably the only one), but now that they are down, they are hiding! Very frustrating and embarassing for me. |
|
| Andre Jones, 04th 2007f June, 2007 |
dpmail09 and dpmail05.doteasy.com is down again. Poor service STAY AWAY..
you will be UNABLE TO Contact tech support until the problem goes away |
|
| jt, 03rd 2007f June, 2007 |
| i've hosted four websites with doteasy, and even though they aren't e-commerce, where i need 100% uptime all the time, i've been very happy with them, Every time i've checked the site it's up....Besides that i pay $90.00 for five years hosting, per domain? that's a pretty good deal ...Like i said i don't get tons of traffic, it suits me fine. Thank god i've never had an issue with them 'cause i know that there is no phone support...Overall i'm more than happy...If i had a lot of traffic i'd say go with another (bigger) host...Just my |
|
| Clare Spencer, 10th 2007f March, 2007 |
| I have been trying to get Doteasy to release my domain to my new registrar which they have now held up for over ten days. My website is now down and I have had to contact them numerous times. They are now stating it may be another five days and as they are not open over the weekend, this translates in reality to seven days! I transferred another domain name at the same time from another provider and the process took four days and was completely painless. I cannot urge people strongly enough to keep away from Doteasy. |
|
| Brandon, 08th 2007f March, 2007 |
| Doteasy hit me for an additional $110.16 over and above the $32.45 that they charge me for the domain name that I chose for the one year period. The $110.16 is supposed to be for web hosting wwhich does me no good considering that I have no website, only email. This service wasn't selected at the time of purchase and now I can't even get a responce from anyone on my case numbers. A support number would be nice! |
|
| KingKoopa, 27th 2007f February, 2007 |
prowsej,
The $50.00 .ca 1-year registration is misleading to you because it's in Canadian currency. It's actually US $25.00 - EXACTLY what they advertise on their webpage.
But if you register for more years you can save money - as low as $18/year!
Doteasy DOES give cash/credit card refunds. Please don't lie. |
|
| KingKoopa, 27th 2007f February, 2007 |
Linda,
By default, Doteasy will auto-renew hosting in the interests of making sure that your service will not be disrupted.
I mean, if they didn't charge you and you lost a bunch of business because of it, you'd be even more angry, right? So you can't win either way.
BUT - you can turn off auto-renewal by contacting them (super easy) or changing the credit card number they have on file through your member zone so they can't bill you! (also super easy to do).
Plus why didn't you get a refund form within 15 days????
So please give it a rest. You're not a victim here, just a very inattentive consumer. |
|
| KingKoopa, 27th 2007f February, 2007 |
LS, your review is not very objective.
The reason why you were charged US $125.00 per domain was almost certainly because you let your domain names expire and slip into their redemption period. Doteasy has no control over the extra $100.00 that the CENTRAL REGISTRY requires to redeem your domain name.
If anything this sounds like YOUR problem, because YOU were extremely negligent in renewing your domain names. |
|
| Robert, 21st 2007f February, 2007 |
I totally understand where Lsmith is coming from. I was shocked, too, when I saw the "exchange rate" note on Doteasy's signup page. Apparently, if you are in the US and you want to use your AMEX, your prices will be subject to Doteasy exchange rate. This is actually an AMEX policy, I've had same experiences with other Canadian merchants. And, there is also the note that since Doteasy's prices are quoted in USD, if you're in Canada and want to pay in CAD, your prices will also be subject to their exchange rate.
Because Doteasy did provide these warnings on all their payment pages (or else I wouldn't know to use my Visa for my Doteasy hosting payments), I disagree that they are 'tricking' clients with their exchange rates. As a merchant, when you receive a chargeback request, your first course of action will be to halt all activities on the account for investigation. That's just common sense. Do know that each time your bank sends a chargeback request to a merchant, there is an extortionate 'service fee' imposed by the banks. So, if Doteasy's asking for $25 bank fee, consider yourself lucky. I've had to pay way more with my previous host. Something I've learned - if I see something on my credit card statement I don't recognize, contact the merchant directly first. Once banks are involved, you'll have to pay the price. |
|
| Ken, 13th 2007f February, 2007 |
This is what I found in Doteasy Terms and Conditions.
"Billing inquiries and disputes should be brought to Doteasy attention within 30 days of the invoice date. Failure to do so will be deemed to be an admission that invoice and charges are accurate.
If chargeback or charge dispute notices are received for your account(s), any Services provided to you may be immediately suspended pending investigation and are subject to chargeback service charges."
I think it is fair enough as they had already stated that in the Terms and Conditions. Some people just don't read anything and without contacting the Support for more information. |
|
| Lsmith, 12th 2007f February, 2007 |
| This is the worst experience I have ever had on the web. Our 501C3 NON-PROFIT CHARITY was ripped off by these animals.$466. because of a dispute over the exchange rate which they trick you into. I asked for a dipute, And we were correct, our bank recharged the correct amounts to them . Then they locked our accounts and would not turn them back on unless we were to pay an extra $125 re-activation fee plus a $25 bank fee for each of our three accounts. Extortionist. I hope I can get the word out. They never returned our money and we did not have the extra $200 to get things reactivated...So they have our money, and we have Nothing. Thanks dotsleazy ! |
|
| Doteasy CS, 06th 2007f February, 2007 |
Doteasy is many contact channels:
1) Email contact form
2) Live Chat
3) Phone Support
You can also use our forum to post up your questions.
http://forum.doteasy.com
Please come visit us and see our new promo and updates in our forum. |
|
| Doteasy CS, 06th 2007f February, 2007 |
Here is our refund policy for Hosting services:
- if within 14 days of invoice, payment can be refunded upon US15 refund service charge;
-if after 14 days of invoice, payment cannot be funded, you have a option of:
a) continue to use service until expiry
b) cancel for in-store credit on remainder of paid term |
|
| prowsej, 25th 2007f January, 2007 |
They charge exorbatant rates for their domains - $50 for a .ca domain!
They will not let you change your user name, they have no possible way of doing this. Someone else set up the web site that I now manage and I'm stuck using his user name.
They will not provide refunds at all - only credit. No matter what. |
|
| Robert, 24th 2007f January, 2007 |
Doteasy finally has phone support (604) 434-4307
I think this will just make their support so much better, rather than waiting 24 hours for a reply to an email. |
|
| Linda, 13th 2007f January, 2007 |
| Keep as far away as you can. They just renewed my site without my permission and I don't have access to it. They change details to their contracts as they wish. Charge when they shouldn't charge. They pretend to have many workers and when you tell them you don't want to renew they keep asking you again and again. Related to in2net.net and dollarhost.com. Be careful |
|
| Paul, 12th 2007f January, 2007 |
It is no wonder doteasy doesn't have a telephone number...they're hiding! After years of rotten service my organization is giving up on them...Problem is that over a week's worth of effort has not gotten them to take down our existing websites so that we can post new ones via a different provider...and we own the domain names!
Be warned one and all...STAY AWAY FROM THESE PEOPLE! You will spare yourself a terrible time and an exercise in frustration. I feel like I've been dealing with the MacKenzie brothers - HOSERS! |
|
| James, 10th 2007f January, 2007 |
These guys are flying dickheads. Unbelievably
bad service and NO WAY TO CONTACT THEM.
It's hard for something that's free to be a poor
value, but that's what this is.
AVOID AVOID AVOID |
|
| ramesh, 14th 2006f December, 2006 |
Doteasy not providing good services.
for a week atlest 2 times the server down, we are not getting the emails.
|
|
| Gunther, 05th 2006f December, 2006 |
| This weekend was the last straw for me,wiped out all of my files again.Moved everything over to GeoHost.ca at least they have direct phone support and my site is up and running. |
|
| Tony Bell, 03rd 2006f December, 2006 |
For Doteasy.com read Fiddler's Elbow Hosting - 'cause its up and down like one, time to find a reliable host. I'm told they do exist!
Doteasy can't decide if this weekend's problems are because of hardware failure or planned maintenance... give me strength!!! |
|
| Jack, 18th 2006f November, 2006 |
Mail been out for 18hours
TraceRoute to 65.61.209.9 [dpmail09.doteasy.com]
Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 66.98.244.1 gphou-66-98-244-1.ev1.net
2 0 0 0 66.98.241.16 gphou-66-98-241-16.ev1.net
3 0 0 0 66.98.240.5 gphou-66-98-240-5.ev1.net
4 106 3 2 129.250.10.189 ge-1-14.r04.hstntx01.us.bb.gin.ntt.net
5 1 1 1 129.250.4.106 xe-4-2.r03.hstntx01.us.bb.gin.ntt.net
6 1 1 1 129.250.2.228 xe-0-1-0.r20.hstntx01.us.bb.gin.ntt.net
7 38 37 37 129.250.4.112 p64-1-3-0.r21.lsanca03.us.bb.gin.ntt.net
8 37 37 37 129.250.2.8 xe-0-1-0.r20.lsanca03.us.bb.gin.ntt.net
9 44 44 44 129.250.4.114 p64-0-3-0.r20.mlpsca01.us.bb.gin.ntt.net
10 44 45 44 129.250.3.187 xe-1-2-0.r21.mlpsca01.us.bb.gin.ntt.net
11 61 61 61 129.250.4.22 p64-0-0-0.r20.sttlwa01.us.bb.gin.ntt.net
12 61 61 61 129.250.2.205 xe-3-1.r00.sttlwa01.us.bb.gin.ntt.net
13 64 64 64 198.104.203.186 ge-1-1.r00.sttlwa01.us.ce.gin.ntt.net
14 64 65 64 65.61.192.161 host-65-61-192-161.in2net.com
15 65 65 65 65.61.192.178 host-65-61-192-178.in2net.com
16 Timed out Timed out Timed out -
17 Timed out Timed out Timed out -
18 Timed out Timed out Timed out -
19 Timed out Timed out Timed out -
Trace aborted. |
|
| Gunther, 30th 2006f October, 2006 |
| Picture hosting,again not working,why did I pay all that extra money??? |
|
| Roy, 29th 2006f October, 2006 |
| You will be lucky of you get half of your email. Blocks email from yahoo.groups. Sites are down days at a time. No customer service unless you like resolutions 5 days after the fact. And this is for an ultra account! Used to be good. But now stay away |
|
| Tim Claason, 23rd 2006f October, 2006 |
I've used Doteasy for over 4 years now. As my needs grew, and the abundance of cheap web hosting was pleantiful, I gradually moved my domains away from them.
If you want PHP, mySQL, or other scripting/database, Doteasy is not a great choice. On the other hand, if you want a cheap host/domain provider with very little setup, Doteasy may be for you.
For years, they didn't have a SMTP server for you to use. Their uptime was definitely less than 99.6% or whatever they promise.
Their tech support is not good. It typically takes between 18 and 26 hours for them to respond, via e-mail...last I checked, they don't really offer over-the-phone support.
Bottom line: For about $3 or $4 more per year, I can definitely beat the value, and if I was really frugal, I could probably cut it in half, and still have PHP and mySQL. |
|
| Arvind, 22nd 2006f October, 2006 |
| The submit email forms (web tools for members of doteasy) are not working for the last two days, and I'm losing business. I wonder how doteasy has 120,000 customers! |
|
| Sam, 17th 2006f October, 2006 |
| I guess it doesn't really make sense me adding to the complaints and stating that doteasy is even more ridiculous than they say. Their service is horendously poor. I don't understand how companies like this are able to continue to do business in such a competitive industry. |
|
| Arvind Chauhan, 11th 2006f October, 2006 |
| I have taken unlimited 20 GB hosting form doteasy two months ago. Their web tools, etc. are very good, and they've always responded well (within 48 hours) to my queries. The only problem is that 1 out of 100 times my site doesn't open - sometimes for several minutes. But I guess that is ok, as long as it doesn't increase in frequency! |
|
| Gunther Dorn, 29th 2006f September, 2006 |
| Well here we go again,system is down again and was down perodically the other day.Very hard to conuct business this way when system isn't working.Give me my money back. |
|
| Tony, 25th 2006f September, 2006 |
Doteasy has been hit & miss ALL day - I'm now beginning to discover mail has not been delivered over recent weeks - guess you get what you pay for ;-)
(Free but no service I guess...) |
|
| Angry again, 25th 2006f September, 2006 |
| Is email having issues today? It's 10:40am Pacific Time and Doteasy's site is not working and email is hit and miss.... |
|
| Trey, 22nd 2006f September, 2006 |
| Are you kidding? Three straight days of problems during my business hours. |
|
| Scott, 22nd 2006f September, 2006 |
Wow...this is something else.
Any idea how long this yo-yo of up, down, up, down is going to last? --I've got business to conduct.... |
|
| Gunther, 22nd 2006f September, 2006 |
| Was working fine last night and early this morning ,now crashed again for a while and now up again....hate to see what the weekend brings when the techs aren't there. |
|
| Gary, 22nd 2006f September, 2006 |
| Anyone have any experience with StartLogic, NetFirms or Bluehost. It is time for me to move on from Dot Easy. |
|
| ed, 22nd 2006f September, 2006 |
| It's Friday and Doteasy is down again. How do I get out of here? |
|
| Gunther, 21st 2006f September, 2006 |
| Oh! yes Jon,I have paid more than a couple of $100 now to Doteasy and am not getting anything |
|
| Gunther, 21st 2006f September, 2006 |
Again my pictures are not showing up on ebay..have a look seller id oldconvent
Can't sell items when people can't see the pictures |
|
| Jack, 21st 2006f September, 2006 |
| Seems functioning now 11:34 9/21 |
|
| Claire, 21st 2006f September, 2006 |
| Down again! My contract is up in December... time to find another provider. |
|
| May, 21st 2006f September, 2006 |
| Email is down again. My free hotmail is more reliable. I won't be renewing next year. |
|
| andrew, 21st 2006f September, 2006 |
yeah. mine is down AGAIN.
this is amazing. |
|
| Jack, 21st 2006f September, 2006 |
Again 9/21 09:49 CDT
The connection has timed out
The server at dpmail09.doteasy.com is taking too long to respond.
However
TraceRoute to 65.61.209.9 [dpmail09.doteasy.com]
Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 66.98.244.1 gphou-66-98-244-1.ev1.net
2 1 1 9 66.98.241.16 gphou-66-98-241-16.ev1.net
3 1 1 1 38.99.206.173 -
4 1 1 1 66.28.64.13 g4-3-0.core01.iah01.atlas.cogentco.com
5 6 6 6 66.28.4.97 p5-0.core01.dfw01.atlas.cogentco.com
6 8 7 6 154.54.2.22 p1-0.core01.dfw03.atlas.cogentco.com
7 6 6 6 154.54.6.54 t3-2.mpd01.dfw03.atlas.cogentco.com
8 7 6 6 154.54.5.177 g5-0-0.core01.dfw03.atlas.cogentco.com
9 6 6 6 154.54.11.134 verio.dfw03.atlas.cogentco.com
10 50 50 50 129.250.3.152 p64-0-0-0.r20.snjsca04.us.bb.gin.ntt.net
11 50 50 50 129.250.3.42 p64-2-0-0.r21.mlpsca01.us.bb.gin.ntt.net
12 66 66 66 129.250.4.22 p64-0-0-0.r20.sttlwa01.us.bb.gin.ntt.net
13 66 66 66 129.250.2.205 xe-3-1.r00.sttlwa01.us.bb.gin.ntt.net
14 68 76 79 198.104.203.186 ge-1-1.r00.sttlwa01.us.ce.gin.ntt.net
15 68 67 68 65.61.192.161 host-65-61-192-161.in2net.com
16 112 69 68 65.61.192.174 host-65-61-192-174.in2net.com
17 Timed out Timed out 231 65.61.209.9 dpmail09.doteasy.com
Trace complete |
|
| Jon, 20th 2006f September, 2006 |
| We've been back up for a while. If you are running outlook or outlook express you may have to restart it to get your send/receive going again. If you want a customer service number, feel free to pay a couple hundred dollars a year more somewhere else. Problem is, that all you are paying for is a sounding board for your frustrations as they always are aware of the problem and doing what they can to fix it. A customer service number wouldn't be much help. |
|
| Gunther, 20th 2006f September, 2006 |
No it is not resolved yet,would be nice if you had customer support Ph #
ERROR:> Can't connect to remote server. Socket error = #2000.
ERROR:> Timeout (30000 ms). |
|
| Doteasy.com, 20th 2006f September, 2006 |
| The problem should be resolved by now. |
|
| Gunther, 20th 2006f September, 2006 |
| My picture hosting is down,has been down all morning,makes selling items on ebay impossible,will lose big dollars if people can't see the pictures....not happy |
|
| Jason, 20th 2006f September, 2006 |
| This is taking FOREVER to be corrected! Not worth the headache! Time to look elsewhere. |
|
| Doteasy.com, 20th 2006f September, 2006 |
We are currently working on the issue at hand and hope to have this resolved shortly.
Thank you for your patience and understanding. |
|
| jas, 20th 2006f September, 2006 |
| ahhhhhh i need my email! |
|
| andrew, 20th 2006f September, 2006 |
i just got all of my emails, but still cant access doteasy.com which makes me think that this is a temporary fix.
two questions: what is DOSed? what is tracert? and what is the signifigance of what you posted there? i'm curious |
|
| doteasy user, 20th 2006f September, 2006 |
| If I don't start getting my email in the next few hours, I am s-c-r-e-w-e-d |
|
| Sean, 20th 2006f September, 2006 |
They need to have a better relationship with their upstream provider. Doteasy is being DOSed.
The reason you can still access the hosted websites as opposed to e-mail is because the websites are for the most part hosted at in2net. (traceroute it yourself and see). I've been having second thoughts about Doteasy for awhile now and this tears it, I'm looking elsewhere.
|
|
| Dan, 20th 2006f September, 2006 |
| DOS attack? If so, aren't there way to avert such an attack? I dread moving 20+ domains, but... |
|
| Claire, 20th 2006f September, 2006 |
| Down again today. It is very frustrating especially when you rely on E-mail for communication. |
|
| lukas, 20th 2006f September, 2006 |
| email down for me as well. this sucks. |
|
| Jon, 20th 2006f September, 2006 |
Here is our tracert for todays e-mail problems:
D:\>tracert mail.*********.com
Tracing route to dpmail05.doteasy.com [65.61.209.5]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 9 ms * GE-5-7-ur02.saltlakecity.ut.utah.comcast.net [68
.87.170.189]
4 9 ms 9 ms * 10g-9-4-ar02.saltlakecity.ut.utah.comcast.net [6
8.87.170.13]
5 17 ms 16 ms 16 ms 12.116.159.9
6 41 ms 40 ms 43 ms tbr1013801.dvmco.ip.att.net [12.123.207.138]
7 43 ms 42 ms 45 ms tbr2-cl31.sffca.ip.att.net [12.122.12.133]
8 42 ms 40 ms 43 ms ggr3-ge110.sffca.ip.att.net [12.122.82.169]
9 68 ms 52 ms 54 ms 192.205.33.178
10 44 ms 45 ms 45 ms p64-2-0-0.r21.mlpsca01.us.bb.gin.ntt.net [129.25
0.3.42]
11 60 ms 60 ms 65 ms p64-0-0-0.r20.sttlwa01.us.bb.gin.ntt.net [129.25
0.4.22]
12 62 ms 61 ms 59 ms xe-3-1.r00.sttlwa01.us.bb.gin.ntt.net [129.250.2
.205]
13 343 ms 284 ms 309 ms ge-1-1.r00.sttlwa01.us.ce.gin.ntt.net [198.104.2
03.186]
14 65 ms 63 ms 65 ms host-65-61-192-161.in2net.com [65.61.192.161]
15 69 ms 65 ms 142 ms host-65-61-192-174.in2net.com [65.61.192.174]
16 * * 296 ms dpmail05.doteasy.com [65.61.209.5]
Trace complete.
D:\> |
|
| Trey, 20th 2006f September, 2006 |
| What's the longest email freeze one has expereinced with Doteasy? |
|
| Jack, 20th 2006f September, 2006 |
Yes mail not available for the past couple of hours.
Main Site down for about the last hour so no way of submitting a problem ticket. |
|
| Trey, 20th 2006f September, 2006 |
| My emails have been down all day & my business heavily relies on it. Anybody have a host they recommend. I can't afford this problem in the future. |
|
| Melinda, 20th 2006f September, 2006 |
| I've been happy with Doteasy in general and haven't had terrible issues like others have. However, today e-mail is down. I get email errors in Outlook saying it can't log into pop3 server. Here's an interesting thing: their primary website,doteasy.com, is also down, BUT ALL my customer sites hosted by them ARE UP. |
|
| May, 20th 2006f September, 2006 |
| I cannot access my email as of 8:45am PST. Very frustrating! |
|
| Rick, 20th 2006f September, 2006 |
| I have several sites hosted by doteasy, sites are up but email is down as of early this morning. most of me sites are ultra hosting. VERY FRUSTRATING |
|
| andrew, 20th 2006f September, 2006 |
anybody having problems today? i havent been able to access email all morning.
i used doteasy for a free site for about 3 years and never had any problems. ever since upgrading to the ultra package about a month ago, the email is down just about every other day. they are awful |
|
| Jack, 08th 2006f September, 2006 |
Unable to access Email 17:30 CDT
IP address: 65.61.209.9
Host name: dpmail09.doteasy.com
My own site www.jack-stewart.com
IP address: 65.61.216.3
Host name: jack-stewart.com
Unlike two weeks ago can access
IP address: 65.61.199.131
Host name: doteasy.com but trace fails
|
|
| Mark, 07th 2006f September, 2006 |
| Are websites and email down today? It is 3:15pm (PST) |
|
| Sharon, 07th 2006f September, 2006 |
| I have several sites with Doteasy & have for several years. In the 5 years I have had accounts with them I have had only had a handful of tech issues. As with ANY hosting service you will have some downtime at some point. It is to be expected......Customer service has ALWAYS been reasonable - - - within 24 hours just like they say. The only thing I don't like is the Email Options & Hosting Options run together...... if your payment fails when renewing an Email Option they take your entire site....... that I didn't like. They should be separate. But it got resolved quickly so I am still happy. So besides that and the fact that they should have a PHONE CUSTOMER SUPPORT - I love the company & my 33 clients love them too. THANK YOU!! |
|
| dotsleazy, 06th 2006f September, 2006 |
| The site is up but my email is toast. I haven't received an email in 24 hours! All emails sent to my account get returned to the sender. That is totally unacceptable and costing me my business. I'm considering building a class action suite and am interested if other people feel the same. |
|
| Chad, 05th 2006f September, 2006 |
| I am done with doteasy. I am moving my domains to afmu.com which has basically the same deal, just with better stuff and much quicker support so far. |
|
| Gary, 05th 2006f September, 2006 |
| Our email has been down most of today, 9-5-06. No reply from them as to what the problem is. We have their Ultra Hosting package. You would think they would provide a phone number for tech. support so we wouldn't have to wait hours or days for email support. |
|
| Landon, 04th 2006f September, 2006 |
| I've been having troubles with them for awhile now, sites going down and not sending/receiving emails. I'm currently transfering my domain to somewhere else. They don't have a phone contact to tech support or any support for that matter. You have to send an e-mail and they will reply to you within '24 hours'--which it took 2 days to get a reply to my question. I wouldn't go back to doteasy, ever. |
|
| David Hilton, 02nd 2006f September, 2006 |
I haven't been able to get doteasy.com since 9/30, nor either of my sites. Is anyone else getting any uptime at all from them? I have to figure out if I need to bail.
Thanks,
David |
|
| Dana, 01st 2006f September, 2006 |
| Has anyone else had a problem with receiving e-mail today? I'm also a little nervous since last week and sent a test e-mail to myself, but it took almost 3 hours to receive. |
|
| Tony, 01st 2006f September, 2006 |
| I'm getting twitchy - they are back, but for how long. Service is really erratic recently - anyone else notice the downturn? |
|
| Tony, 01st 2006f September, 2006 |
| Not lookin' good is it? However I've just rec'd a response from their support desk on an unrelated issue, so it could be a temporary glich. Lets hope they are not planning to improve their service again - not after last week's fiasco. |
|
| David Hilton, 31st 2006f August, 2006 |
| Doteasy is down right now. Anyone know why? |
|
| Doteasy, 26th 2006f August, 2006 |
Dear Customer,
Thank you for your problem report. In the past 24 hours we had
experienced network problems due to a recent network upgrade we had
begun on Aug 24, 2006.
The network problems affected some clients access to POP email and/or
website access.
As of 6:00pm Pacific Time Aug 25, 2006 we believe that all related
problems have been resolved. Please test your service functionality
once again and notify us if you continue to experience problems with
your services.
Any emails not delivered to your accounts during this time should be
re-delivered to your accounts over the next several hours.
We apologize for the inconvenience caused.
Doteasy.com |
|
| Tony, 26th 2006f August, 2006 |
| I can now get to my sites & mail from the UK but wouldn't it be nice if Doteasy told us what happened? I can't see anything on their website by way of explanation... |
|
| lou, 25th 2006f August, 2006 |
| indiana here.. and i'm on DSL, so forget the timewarner cable stuff... collecting my traceroute now |
|
| Jack, 25th 2006f August, 2006 |
| All working now 9:43 Central |
|
| Mark, 25th 2006f August, 2006 |
| Email is back up for me now. I was able to access my email via the doteasy site back at 5pm too. But now able to get it from Outlook. FTP is up, Doteasy is up, my sites are up, and now email. I hope this is fixed for good. |
|
| Jack, 25th 2006f August, 2006 |
Webmail UP
Site UP
Doteasy Site UP
POP Mail - Not Working 7:46 Central |
|
| Trev, 25th 2006f August, 2006 |
back online, but I'd like to thank the orange strip at the top of this page and the fluorescent money graphic thing on the left for the chance to provide a quote for anyone who bothers to check this temporary community...
"Before you criticise someone, walk a mile in their shoes. That way, you'll be a mile away, and you'll have their shoes"
|
|
| Mark, 25th 2006f August, 2006 |
| As of around 5pm (PST) I have all three of my sites back up and ftp access is working. Email is not working yet...holding my breath. |
|
| Lee, 25th 2006f August, 2006 |
| My website and the main doteasy site are back up. I don't know about email yet. |
|
| Anthony, 25th 2006f August, 2006 |
I too would like another host for a number of accounts I have with Doteasy.
Any providers taking accounts under the same economic and spec terms? |
|
| Doteasy, 25th 2006f August, 2006 |
We have upgraded our network last night to improve our network performance. However, we have received reports regarding network issues. To help us further investigate this issue, please provide us with the following information.
1) What is the problem you are encountering? (ie. Are you not able to view your website? Are you not able to access your emails?)
2) When did this issue start? (date and time)
3) Who is your Internet Service Provider?
4) Please provide us with your name and telephone number so that we may contact you if more information is necessary.
5) Where are you located? (city & state)
6) What is your IP address? (Go to http://whatismyip.org and it will show you your IP address.)
7) Please perform the following trace route test for us.
Please send all resuls to destaff@gmail.com
|
|
| Dana, 25th 2006f August, 2006 |
| Just spoke with a real person and he said this is a very complex problem, but they plan to get it fixed today. |
|
| Dana, 25th 2006f August, 2006 |
Betty,
I just spoke with Bluehost, which is going to replace Doteasy for us, and they said that we set up the e-mail with both places until the change fully takes place. She said it takes a little over 24 hours to make the switch. My VOIP went out at that moment, having problems with that lately, too! I think it's also Time Warner's problem, but they keep saying it's SunRocket....ugh! |
|
| Jim, 25th 2006f August, 2006 |
Ohio here. Time Warner.
Looks like the traceroute terminates somewhere in Seattle Washington. |
|
| Betty, 25th 2006f August, 2006 |
| I'm from upstate New York and can't access my website or my email. We are thinking of switching hosts. Does anybody know what would happen to email sent but not received if we were to switch before doteasy comes back on line? |
|
| Joe, 25th 2006f August, 2006 |
| Add Michigan in. I've got about 24 sites down. Trace ends at same place. TW RoadRunner is my connection. |
|
| Scott, 25th 2006f August, 2006 |
| It seems like everyone with a problem here is from TX except for me (FL) and one guy from England. Everyone's trace is ending at the exact same address, though. I just spoke with the company and of course, they have no clue when it will be resolved. |
|
| Becky, 25th 2006f August, 2006 |
Sent my trace. I'm in Texas. It terminates:
14 70 69 70 198.104.203.186 ge-1-1.r00.sttlwa01.us.ce.gin.ntt.net
|
|
| Mark, 25th 2006f August, 2006 |
| Happy 6th Birthday doteasy!! Thanks for the present! |
|
| Jim, 25th 2006f August, 2006 |
| WTF? They definately are losing my future business as soon as they come back up. |
|
| Lee, 25th 2006f August, 2006 |
| They told me they did some network changes last night that led to the problem. They really need to roll back those changes, if possbile. |
|
| Jim, 25th 2006f August, 2006 |
| What a bunch of crap. I remember some time ago something similar to this happening with GoDaddy. |
|
| Lee, 25th 2006f August, 2006 |
| I hope this gets resolved soon. Last night I was trying to up load my updated and website (www.securityalpha.com) and network security podcast when I couldn't get an ftp connection. I am "between jobs" right now and my doteasy account is the one I use for my resumes. I guess I need to change to my gmail account from now on. |
|
| Tony, 25th 2006f August, 2006 |
| Just a thought - these people who can access doteasy, are they viewing cached data? Try pressing Ctrl + F5 then try again... |
|
| Scott, 25th 2006f August, 2006 |
| For what it's worth, my brother is in CA, he uses Adelphia, and he can access Doteasy's site. |
|
| Lee, 25th 2006f August, 2006 |
We have been working with them on and off. The problem primarily seems to be people using Time Warner, Comcast or Adelphia cable connections to the internet. You can send emails to destaff@gmail.com. If you know how to send them a trace route, do so.
If not, read down this list for instructions in an early posting. |
|
| Betty, 25th 2006f August, 2006 |
| We are thinking of switching hosts. Does anybody know what would happen to email sent but not received if we were to switch before doteasy comes back on line? |
|
| Becky, 25th 2006f August, 2006 |
| I have three websites hosted with Doteasy. They are all down. I also cannot access doteasy.com to request support. If anyone has a way to contact them I'd really appreciate knowing what it is. |
|
| Tony, 25th 2006f August, 2006 |
| Mark - tried to access CrashSite but cant. Your comment prompted me to check my stats and I've apparently had hits this afternoon from the USA on SuffolkBasketball.net but I'm not sure if I trust the timestamps, an upload I carried out last night is showing as this afternoon... |
|
| Mark, 25th 2006f August, 2006 |
| Tony, see if you can access this doteasy hosted website: www.crashsite.org I checked my statcounter and it looks like people have been visiting it this morning from the UK, Asia and parts of the US. Let me know. thanks... |
|
| Jack, 25th 2006f August, 2006 |
| Well it seems that through ingenuity borne out of frustration we seem to be getting our message and information to Doteasy. Let's see if they can respond with positive results |
|
| Tony, 25th 2006f August, 2006 |
| 30 straight "request timed out" responses from my tracert through British Telecom here in the UK |
|
| Lee, 25th 2006f August, 2006 |
Thanks everyone.
forward trace routes to destaff@gmail.com. If you don't have email. post them here or send them to me and I will forward them on.
|
|
| jack, 25th 2006f August, 2006 |
TraceRoute to 65.61.199.131 [doteasy.com]
Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 66.98.244.1 gphou-66-98-244-1.ev1.net
2 0 0 0 66.98.241.16 gphou-66-98-241-16.ev1.net
3 1 1 0 38.99.206.173 -
4 1 1 1 66.28.64.65 g10-3-0.core01.iah01.atlas.cogentco.com
5 6 6 6 66.28.4.97 p5-0.core01.dfw01.atlas.cogentco.com
6 6 6 6 154.54.2.22 p1-0.core01.dfw03.atlas.cogentco.com
7 6 6 6 154.54.6.62 t4-2.mpd01.dfw03.atlas.cogentco.com
8 6 6 6 154.54.3.41 g2-0-0.core01.dfw03.atlas.cogentco.com
9 9 9 9 154.54.10.30 verio.dfw03.atlas.cogentco.com
10 Timed out 56 52 129.250.3.152 p64-0-0-0.r20.snjsca04.us.bb.gin.ntt.net
11 53 53 53 129.250.3.42 p64-2-0-0.r21.mlpsca01.us.bb.gin.ntt.net
12 69 69 69 129.250.4.22 p64-0-0-0.r20.sttlwa01.us.bb.gin.ntt.net
13 70 69 69 129.250.2.205 xe-3-1.r00.sttlwa01.us.bb.gin.ntt.net
14 81 79 77 198.104.203.186 ge-1-1.r00.sttlwa01.us.ce.gin.ntt.net
15 Timed out Timed out Timed out -
16 Timed out Timed out Timed out -
17 Timed out Timed out Timed out -
18 Timed out Timed out Timed out -
Trace aborted.
|
|
| Lee, 25th 2006f August, 2006 |
| Okay folks, here is the scoop so far. I called the dollarhost number and they said that the problem is apparenly only with certain ISPs including some in California. They can't see www.vistainter.com either, so this may be a Canadian problem. When I was talking to Time Ware, their rep was also in Canada and couldn't bring up vistainter either. I am waiting for them to send me some email to my gmail account and I will send them some trace logs and the posts from this site. If anyone wants to help go to a command line on windows and type tracert www.doteasy.com and send the results to me. If you need help to cut and paste from a command line window, let me know. Send the emails to me at l.schex@gmail.com. |
|
| Jack, 25th 2006f August, 2006 |
Let's review
We cannot access anything related to doteasy.com - our own sites and corporate relatives of Doteasy
We cannot access our mail records on doteasy.com POP serverfor download to our Email Client
It is reported that others can access our sites and perhaps the POP server from other locations
which may be using different ISPs
Most of us seem to be TW/COMCAST ISP customers.
I have sent Emails from my RR SMTP Server to my Doteasy Server
As yet they do not seem to have been "bounced" which leads me to be believe my mail box may be filling up.
The last good point on traces from many destinations is
ge-1-1.r00.sttlwa01.us.ce.gin.ntt.net [198.104.203.186]
We have discovered the possibility that our dynamic / static IPs from our ISP may be
specifically or range blacklisted on some lists
I will fax this to Doteasy with a recap of the conversations on this site which has become the
emergency rallying point for unhappy customers
Jack
|
|
| Lee, 25th 2006f August, 2006 |
| That is what I am getting. But this is too cooincidental. |
|
| Alan, 25th 2006f August, 2006 |
| How funny. I just got an e-mail from doteasy telling me that they know of the problems we have been having and want feedback. They want us to use their online support though. Kinda hard to do when you can't get to their site. |
|
| Dana, 25th 2006f August, 2006 |
| I spoke with Time Warner and after going through many "let's try this", they said they don't know what's wrong and to contact Doteasy. |
|
| Lee, 25th 2006f August, 2006 |
| I am on hold with time warner the support person is actually in Canada and can't get to www.vistainter.com either. They are looking into this now. |
|
| Scott, 25th 2006f August, 2006 |
| Oh, ok thanks. I have no idea about that stuff. |
|
| Lee, 25th 2006f August, 2006 |
| Timewarner and comcast own Adelphia. |
|
| Scott, 25th 2006f August, 2006 |
| I use Adelphia and I'm in FL |
|
| Jack, 25th 2006f August, 2006 |
| Except for the guy in the UK |
|
| Lee, 25th 2006f August, 2006 |
| I am going to call time warner. this sounds like their problem. |
|
| Jack, 25th 2006f August, 2006 |
| The same from here in Texas |
|
| Scott, 25th 2006f August, 2006 |
| Lee, mine dies in the exact same spot, except it's line 17 for me. |
|
| Lee, 25th 2006f August, 2006 |
My trace routes are dying here each time:
16 91 ms 93 ms 90 ms ge-1-1.r00.sttlwa01.us.ce.gin.ntt.net [198.104.203.186] |
|
| Alan, 25th 2006f August, 2006 |
| I'm on BrightHouse/Roadrunner Cable which is blacklisted |
|
| Dana, 25th 2006f August, 2006 |
| Time Warner/RoadRunner in San Antonio |
|
| Jack, 25th 2006f August, 2006 |
| TW Roadrunner houston.rr.com |
|
| Scott, 25th 2006f August, 2006 |
| I use Adelphia high speed internet service. There's no ETA on a fix as of yet. |
|
| Lee, 25th 2006f August, 2006 |
| Any common elements here? I am on time/warner cable using roadrunner. Is anybody else on the same system? |
|
| Tony, 25th 2006f August, 2006 |
| A little wider than the US I'm affraid - I'm in the UK and can't get to web sites or e-mail |
|
| Scott, 25th 2006f August, 2006 |
| Spoke with a person there who had me email my results from a trace. He's supposed to call me back. They're aware of the problem and think it's mostly a U.S. issue, although my friend who can view my site is living in the U.S. |
|
| Alan, 25th 2006f August, 2006 |
| The problems may in be with your internet provider. If you go to http://www.mxtoolbox.com/blacklists.aspx and put in your IP address you can see if your IP is blacklisted or not. I checked and my IP address is blacklisted. Many hosts implement security features that weed out spammers and because of this if your provider has not configured your IP address properly it has potential to get blacklisted. If it does and your host (or any host) implements these security features as I think Doteasy is doing you will be blocked from using e-mail and surfing websites on their servers. I've had to deal with this problem before with another host and a different internet provider. The problem now is I wish I could call and actually get through and talk with someone at Doteasy to confirm this. Obviously since I can't view their website I can't use their online support. |
|
| Lee, 25th 2006f August, 2006 |
| I got to talk to a human. He said they are aware of the problem with doteasy, but he didn't know what was wrong. Of course, he said put in help ticket, but I told him I can't reach the web site. He said be patient. |
|
| Dana, 25th 2006f August, 2006 |
| Their office is now open (604) 608.6868, but operators are "helping other customers" and we have to just leave a message. They are also called dollarhost, which of course is also down. I would guess that they know there is a problem, but it would be nice if we knew how long it will be until its back to normal. At least our sites are still up and running and hopefully our customers think that business is as usual. |
|
| Scott, 25th 2006f August, 2006 |
| Thanks Dana, this is very frustrating (and odd). |
|
| Dana, 25th 2006f August, 2006 |
| My husband said their chat service is offline (will probably be online in an hour when their office opens) , but he's sending a service ticket and will try later. |
|
| Lee, 25th 2006f August, 2006 |
| This sounds like they are under a Denial of Service attack (DOS). I can resovle the name to an IP address, but can't ping it. Tracert dies trying to reach them. If this is the problem, then it could be a long wait to get it resolved. |
|
| Dana, 25th 2006f August, 2006 |
| We'll try...I'll let you know what we find out. |
|
| Mark, 25th 2006f August, 2006 |
Last night I started to look for a new home for my 3 websites currently hosted by DotEasy. I am looking at Bluehost simply by it's popularity but I am also looking into HostMySite. They had down time just recently and this is how THEY handled and communicated it. Granted I'm assuming members could access the company's website during the outage. Check this out...
http://www.hostmysite.com/emergency/ |
|
| Scott, 25th 2006f August, 2006 |
| Dana, can your husband use the chat service on Doteasy's site to inform them of the problem? |
|
| Dana, 25th 2006f August, 2006 |
| Thanks for the info Trev...I fear viruses, but am stuck with Microsoft! I found another number. It has the same physical address as Doteasy, calls itself a different name, but they will probably be able to help. They do not open until 10:00 am Pacific time, but the number is (604) 608-6868. |
|
| Jack, 25th 2006f August, 2006 |
these are the Email validation results I got on one of my Doteasy addresses - too technical for me.
Validation results
error: Timed out
canonical address: <contact@j***.com>
MX records
preference exchange IP address (if included)
10 dpmail09.doteasy.com [0.0.0.0]
SMTP session
[Resolving dpmail09.doteasy.com...]
[Contacting dpmail09.doteasy.com [65.61.209.9]...]
[Timed out] |
|
| Betty, 25th 2006f August, 2006 |
| Losing business and patience. Has anybody heard anything from doteasy. Have emailed and faxed them this morning with no reply as yet. |
|
| Lee, 25th 2006f August, 2006 |
| hopefull they are aware that there is even a problem, if they can't send email. Anyone have quick access to a fax machine. their fax number is 604-608-6832 |
|
| Mark, 25th 2006f August, 2006 |
My site is still down...7:30am (PST)...therefore my business is still down!
DOTEASY
Suite 210 - 3602 Gilmore Way
Burnaby ,V5G 4W9
BC ,Canada
Phone: 1 604 434 4307
Email: staff[@]doteasy.com |
|
| Trev, 25th 2006f August, 2006 |
It's not a virus Dana
(I'm on a Mac and I can't access it, whereas my mate at work can) |
|
| Dana, 25th 2006f August, 2006 |
| (604) 434-4307, but when I called last night they say that they do not have telephone support and if you have an issue you must address it at their website (ha!). I've been looking at Bluehost.com and they offer 24/7...just called and was able to talk to someone! I guess we're going to switch since we have a business. |
|
| Jack, 25th 2006f August, 2006 |
Owner: Doteasy Technology Inc.
Site in business since 21-Aug-1999
Email/Contact staff at doteasy(dot)com
Phone Number 1 604 434 4307
Street Suite 210 - 3602 Gilmore Way
City Burnaby
State British Columbia
Postalcode v3l 5p5
Country Canada |
|
| Scott, 25th 2006f August, 2006 |
| Dana is right. My friend can access my site fine. Must be something with DNS, I guess. The question is how long unti it's resolved? |
|
| Lee, 25th 2006f August, 2006 |
| Something strange must be going on. When I created a new site about a month ago, people at my old employer couldn't resolve the name, but I could at home. This may be a DNS-name resolution issue. If someone can get me the city they are in and the corporate name, I will try to call their main office. |
|
| Dana, 25th 2006f August, 2006 |
| This is really weird...doteasy is up and running on other computers. My husband just checked our mail and website from his work and he said everything is working fine. Does that mean that we could possibly have a virus or something? We cannot even go to the doteasy website from our home computer. |
|
| Trev, 25th 2006f August, 2006 |
It's my fault... I've had a domain parked with them for years now and just used the email service... now I'm ready to upload my website. I'm cursed I tell you! ;)
Seems like a serious problem though. Surely they won't have gone broke... has to be hardware. |
|
| Jack, 25th 2006f August, 2006 |
I do not know - I just hope they haven't gone bust - still early in Vancouver BC
|
|
| Scott, 25th 2006f August, 2006 |
| What do you guys make of the fact that it was back up briefly last night and then crashed again? Is this a minor fix or major problem? |
|
| Jack, 25th 2006f August, 2006 |
| Still down as of 7:47 Central. I am also looking for work and my Email is thru Doteasy - |
|
| Lee, 25th 2006f August, 2006 |
| Down again. It went down again at midnight Central time and as far as I can tell has not come back up as of 7 a.m. Central time. This is really bad. I am an out of work IT person and my email on my resumes is through doteasy. |
|
| Mark, 25th 2006f August, 2006 |
| Ok they are down again. This is the second time today and it has been going on for another 2+ hours! I'm taking my business elsewhere... |
|
| lou, 24th 2006f August, 2006 |
| What's going on with DotEasy? Are they coming back online? |
|
| Mark, 24th 2006f August, 2006 |
| Lately I've become very worried about hosting my site with them. After using them for about 5 years they seem to be having more and more downtimes. Today for around 2+ hours my site (and of course email) was down. Even the DotEasy site was down. I did a search for sites hosted by them and they were all down. COME ON! It drives me crazy and I am NOT using their free service (which shouldn't make a difference), I am paying for their Ultra hosting to run my business on their servers. In fact that is why I am here to find a new hosting company... |
|
| Meshaal, 24th 2006f August, 2006 |
I'm a customer for almost 5 years, the free hosting as a cost is good but as realibilty it is crap .. for example the server for the web and POP3 is down right now while i'm writing this review.
Their feedback can reach you fast but in many times they take up to 24 hours and if it is a weekend then it is 48 hours.
Their major drawback is the outgoing pop3 port 25 which is unsecure and because of that you won't be able to send emails from POP3.
As a temp space for cheap hosting it is good .. but for a true website find a better hosting .. i tried their advance hosting for 3 months and didn't notice anything wrong.
Any how .. i'm still thinking of wether taking the risk for a PHP hosting with them or shall i take the risk with another company.
every company has its disadvantages.
|
|
| Lee, 24th 2006f August, 2006 |
| Doteasy main site and my web sites are still down at 5:04 p.m. Central time. I have been having some trouble with getting email and others getting a bounce when trying to reach me. Up until recently, I have never problems with the company. |
|
| Shane, 24th 2006f August, 2006 |
I have them for over 20 FREE sites. I have never had a problem. They always get back to me within an hour or two.
Very good. However, I would like to know more about this credit card thing. |
|
| Ray, 24th 2006f August, 2006 |
| They have been off line for almost 1 hour , today 8/24/06 @ 5:54PM, and I am waiting for an email that can make me $400,000 , if I do not get it I will loose it. Can you believe this? Almost 1 hour w/o our emails!!!!!!! |
|
| robin, 08th 2006f August, 2006 |
| what a trash! stay away from them and never give away your credit card details unless you are rich and can afford losing money. |
|
| Don, 27th 2006f July, 2006 |
| great host, I used them for 2 years, never burned me. |
|
| John Jones, 27th 2006f July, 2006 |
| I have 6 domains by DotEasy, there free service is garbage, there paid ones are excellent. I like there customer support crew, and the ability to have a ton of email accounts! |
|
| John, 25th 2006f July, 2006 |
| Excellent - good customer service |
|
| Jack, 14th 2006f July, 2006 |
| I am considering moving my domain from Doteasy. They have had more downtime than is acceptable to me and today, both our email accounts are inactive. No email coming in and no one to ask about it. |
|
| Donald, 15th 2006f June, 2006 |
| I've been pleased with doteasy. I started using them 5 years ago and have added 7 more domians with hosting for a total of 8. I've had good response from tech support. |
|
| Daniel, 29th 2006f May, 2006 |
| stay away form Doteasy: they employ negative billing, signing you up for services that are initially free but then they satrt charging you if you don't keep on top of their notices. Extremely hard ot get in touch with them, they have NO SUPPORT PHONE NUMBER. Extremely difficult to close accounts or move hosting elsewhere. |
|
| Ami, 17th 2006f April, 2006 |
| I have also been burned by Doteasy. They stole money from my debit card with an unauthorized upgrade. They don't even have a customer service telephone number, and they wouldn't resolve my issue. My advice: avoid doing business with Doteasy. |
|
| L.T., 30th 2006f March, 2006 |
Please be warned that Doteasy engages in illegal and unfair business practices. Because they are based in Canada, it is very hard for U.S. customers to get justice.
The biggest scam that Doteasy engages in is automatically enrolling its users in a $95 upgrade. You find out that you have been "upgraded" when the charge appears on your credit card, and you can't stop the upgrade or get your money back. |
|
| Lup, 27th 2006f March, 2006 |
| A lot of junk mail for the free hosting service. Hotmail, Yahoo, and some other email services have identified Doteasy' IP as junk mail so you won't be able to use the web mail to send to those accounts. |
|
| dave sux, 17th 2006f March, 2006 |
| dave sux....you work 4 the competition...duh |
|
| Cindy, 02nd 2006f March, 2006 |
I have problem uploading my files during the President's Day, then I tried to contact doteasy by email and I have left them a number for call back. I thought they closed but one of the customer reps, "Minnie" called me and helped me to publish my web site. She really did help me through! Thank you doteasy.
|
|
| Rob, 22nd 2006f February, 2006 |
| David, your review is not very subjective. I have 12 websites hosted with Doteasy, and never had a problem in 6 years. I've contacted Support a few times, and they ALWAYS reply within 24 hours. And what exactly do you want with a FREE account? Tea with 3 sugars and cake? GET REAL! Its free. And what other hosting company offers everything Doteasy has and more FOR FREE? Tell me, I'd love to know. |
|
| David, 21st 2006f February, 2006 |
| I would stay away from doteasy at all costs. The so called "free" thing is totally horrible especially if anything ever goes wrong or you need help. Go try their chat... it'll act like you're in line but most of the time after a minute or so it will say "not available" Trouble tickets come with the message:"we will try to contact you in 24 hours" that's about as good as it gets...somebody is supposedly trying to respond. Clunky admin, poor service, "free" account allows no php scripting so very restricted... many other services are better. STAY AWAY. I'll push the envelope here & see if I can make this post... this host www.bluehost.com is excellent. Tech support will answer the phone 24/7 !! I don't work for them. It's real. Only downside.. gotta pay a year in advance. |
|
