| Bill Braskey, 02nd 2008f October, 2008 |
Good hosting company. However, they need to improve on a few key items:
- Hosting setup process, and details provided.
- Billing needs to fixed a little bit. |
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| Albert, 24th 2008f September, 2008 |
| They rule! $4 per month hosting for Linux and Windows, can't beat that!! |
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| Gearworx support, 14th 2008f August, 2008 |
| There is nothing standard about the reply. It was an issue with your MySQL database, which we corrected. However, this was NOT a global issue and the server was humming all along... |
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| Gearworx support, 14th 2008f August, 2008 |
| In response to SE, you were notified of upcoming changes with DNS servers as well as your web hosting accounts. unfortunately it seems that you might have missed our emails. |
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| D. Sohn, 14th 2008f August, 2008 |
Been down over 24 hours. Standard reply, its your problem, but it is not. Tried repeatedly to submit a support ticket, but that bombs out too. They have been a good provider in the past, but possibly their growth has caught up with being able to support.
I am out of business until our sever is back ! |
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| SE, 13th 2008f August, 2008 |
| Can somebody with a Gearworx account tell me if your webiste is still up?? My server has been down now for 2 days. i am a reseller and have at least 12 client websites on that server. 3-4 of which have shopping cart systems and a ton have nesletter programs. they are not responding to my 12+ voicemails and countless emails. Is anybody else down?? |
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| Mike C., 06th 2008f August, 2008 |
| I had an issue during the upgrade but they responded to my email with the fix. No complaints here but would have been wanted to be warned about any changes... |
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| Rich, 05th 2008f August, 2008 |
| Poor communication, incorrect responses to messages...its like they dont read the entire message! Closed tickets without response. I was discussing a problem with support then they ignored me for weeks, then after several support tickets and emails chasing them they had the nerve to say they didn't know what I was on about. Service started off great 3 years ago and now its slowly going down the pan. I happily recommended Gearworx to everyone I knew a couple of years ago....but now....not a chance. |
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| Ed C, 01st 2008f August, 2008 |
| They were good for a while, then suddenly my client's site came to a crawl. We've placed 8 tickets to resolve the issue and NO RESPONSE in 2 weeks. Asked for DB Backup file - NO RESPONSE. Now we have to move and start from scratch - lost all user accounts on subscription site. |
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| none, 05th 2008f June, 2008 |
| You do realize they don't advertise phone support, right? |
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| Nicholas, 04th 2008f June, 2008 |
| I love Gearworx, they just transferred my account to a very nice control panel and server. Much faster! |
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| shamir, 04th 2008f June, 2008 |
they are the worse ever . never answer emails, never answer calls. they trasnfered me without
letting me know and lost all my emails in the process. i am suing them. |
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| Josh, 19th 2008f May, 2008 |
| It looks like they had an issue with MySQL but I remember the like of M3diaT3mple also having issues with MySQL. I'm not going to hold it against them since they brought back my site... |
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| Michael, 15th 2008f May, 2008 |
| I'd agree with Steve J above... they've moved servers several times on me now and broken my sites. And now somehow the two sites I manage with MySQL databases have had ALL tables deleted.... it's been a day and still no restore. Aaaargh. |
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| Andy, 09th 2008f May, 2008 |
| Gearworx is great! They're run a good shop and their CTO is actually involved in overseeing customer issues. I know this because I've dealt with him directly. No complaints here, just praises. |
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| Chris M., 11th 2007f October, 2007 |
| They don't offer phone support but their email helpdesk is super fast and they deliver results, not just a canned response... |
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| Martin Byrne, 03rd 2007f August, 2007 |
| Hmmm. Haven't had any response to my support tickets now for four days. All I get is a note saying that they are closing the ticket because they haven't heard anything from ME! Our site launch has to be held up now because we need our dedicated server restarted. |
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| Love this host, 26th 2007f July, 2007 |
| Gearworx provides a good services for both my development and production websites. Thteir service is not for the faint of heart and if you're a noob you should stick with GoDaddy... if you need a good services with good features, then these guys are it. I'm using their Windows hosting, which has a ton of components installed already. Very useful... good job! |
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| Mona M., 22nd 2006f December, 2006 |
| It would be nice to have a 800 to call once a ticket has been reviewed in the event instructions are unclear. This would help us troublshoot through some of our 'user' problems quicker. The response time however, is very quick. No issues. |
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| Meir, 20th 2006f December, 2006 |
| GOOD HOST! GREAT SERVICE! |
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| Richard V., 07th 2006f December, 2006 |
| Looks like they pissed off someone else. I haven't had any major outages or problems. They'll inform me of downtime and usually it'll end up being for Windows hosting instead of my account. Features work, they're inexpensive and just run... I'm running two shopping carts on their servers. |
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| Steve J, 06th 2006f December, 2006 |
| Started great! Since? NOTHING BUT TROUBLE! DAILY problems with this host. Incompetent admins making server moves, and "breaking" sites in the process. They claim to provide phone support, but they do not. I was told (via email) by a tech that THEY WILL NOT ANSWER PHONE MESSAGES. Go with someone else. |
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| Joe B., 17th 2006f November, 2006 |
| Fantastic hosting, very reliable...I've never even noticed a problem! Billing is great, It just comes straight out of my account and I've never had any issues. Very seamless. |
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| bas, 17th 2006f November, 2006 |
| Everything is great! Only downside is the speed of the websites (in Europe) |
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