| Steve, 24th 2009f June, 2009 |
| Host Department is horrible. Do not use them. Price is not as good as others, and if you spend a dollar more a month you will get much better service. My site is with them currently and is down now for the second time this week alone. I have multiple support tickets open and no one is answering them. HORRIBLE HORRIBLE HORRIBLE. |
|
| Danny, 23rd 2009f June, 2009 |
'Premium' account is just great. Makes my joomla based site run at light speed. I have a feeling that someone is trying to manipulate this forum. I always got excellent response and the people on the 'Live chat' support are always very helpful. Got a feeling that many of the complaints I read are based on a lack of knowledge. I've been in frontline support - 'enjoyed' solving 'It doesn't work' tickets too. O K - I also had a few minor problems with the 'no limits' account - nothing is perfect.
Just to counter someone elses comment: I think the negative votes are mad by some jealous competitors - ha
|
|
| MUDASSAR, 13th 2009f May, 2009 |
| VERY GOOD WORKING |
|
| Noman, 01st 2009f May, 2009 |
hostdepartment sucks
http://hostdepartmentsucks.com/ |
|
| Haris Fadillah, 20th 2009f April, 2009 |
I dont think that Host Department are worst, i used to be a customer of them and everything was going so GOOD
Their customer support had always been helpful to me |
|
| Mike, 16th 2009f April, 2009 |
If you want a website that's unreliable then these are the folks to go with, i had the unix developer account with them which was featured packed but went offline a few times a day for the length of time i hosted with them, they change my severs a number of times and for a few short weeks everything went fine, but everytime we would return to the same downtime issue, i stuck it out with them for some time because i had certain scripts that would only work on their setup, but the straw that broke the camels back was the fact that they introduce a price hike from 8.95 to 10.95 for a service that is not worth the 8.95 i was paying.
Like i say i only stuck it out with them because of these certain scripts, the fact they offer all the boosted features means nothing when people visit your websites and they are down, do yourselfs a favour and stay away from the unix and windows developers accounts, these are the only accounts i can comment on and they are a complete waste of money, yesterday i found a host that could host my scripts for 2.99 and my scripts haven't gone offline once in 24hours..
Try hostgator for superb hosting or byet host premium hosting, two sources that i can highly recommend. |
|
| Calvin, 13th 2009f April, 2009 |
| Hostdepartment is the terrible webhosting company. Server alway down, I've moved to http://www.valcatohosting.com and http://www.integra-net.com both are best and their supports are very good. Have your web site there, DON'T be stupid using hostdepartment. |
|
| venugopalan, 13th 2009f March, 2009 |
venugopalan5@myway.com is my email id, I HAVE FILED A COMPLAINT AGAINST hostdepartment.com,
Please file a complaint in the below given url
https://complaint.ic3.gov/ctf.aspx
PLEASE EMAIL ME YOUR DETAILS AND PROOFS YOU HAVE AGAINST hostdepartment, my sources are collecting proofs against hostdepartment
please visit
hostdepartment.wordpress.com/ to learn the problems I faced |
|
| Tim, 13th 2009f March, 2009 |
| I paid for a domain renewal on 12-26 they renewed it 5 days later. My site was down during that time. They said they were spending time with their families during the holidays. That was very thoughtful to not hire help during that time. Their system let it take my funds though. I then transfered the domain out. They will not even refund my money, nor did I get a year renewal. They say because you can not transfer out 60 days after you make a payment, and this law is where? Funny thing was is all I did was pay my renewal and they just paid their bill on time, I would still be with them. |
|
| venugopalan, 03rd 2009f March, 2009 |
NEVER HOST WITH HOSTDEPARTMENT. THEY ARE NOT THE BEST TECHNICAL PEOPLE OUT THERE. out here i see 3 host department representatives faking that the hosting is good with hostdepartment. dave is a customer support representative out there. I have hosted with them http://www.reachinformation.com - check out http://hostdepartment.wordpress.com/
|
|
| Alexander, 14th 2008f December, 2008 |
| And please don't believe any positive reviews here, they are so obviously posted by someone at hostdepartment. They are just a bunch of conmen, I'm telling you. |
|
| Alexander, 14th 2008f December, 2008 |
Worst hosting department ever!
- Primitive, badly designed control panel with tons of bugs and weird features
- The servers are frequently down, they seem to "upgrade" them twcie a week
- Worst customer service imaginable. I was literally screaming at the screen with frustration! They've outsourced the service to somewhere where people can't talk proper English, don't understand your problems and questions and give you sometimes pre-prepared yet unsatsifying answers
Really, really shady and weird company. Don't be tempted by the low prices - you will lose more money, as no one will be able to reach your websites. |
|
| Dave, 28th 2008f November, 2008 |
| I host a domain I bought from hsotdepartment on their server, along with a domain I purchased from another company. the downtime problems seems not to be with the hosting server but with the domain name reg. since the domain i bought from another company is always up when my other one is down. |
|
| joe the plumber, 17th 2008f November, 2008 |
| Host department is not up 99.3 percent a reseller account with 25 client sites and at any one given time there were problems with one of the sites and the story was because of server is down to be upgraded. cust support is not there 24 hours a day, answering machine no callback live chat is email and going on 18 hrs no response. and the worst do not ever register your domain with them. no response there credit system is a joke and it takes days for a response whether its right or wrong |
|
| Darkwing Duck, 21st 2008f October, 2008 |
I was looking online for a new web host and I ran across Hostdepartment.com via Yahoo's directory. Thank God i read these reviews. On-lookers seeing these reviews may think its just a group of bitter customers just slamming this company; however with my experience I have found web hosts to be shady when it comes to customer service.
For a web host to have the best technical features is fine; however bad customer service makes a web hosting experience intolerable. Shout out to Polurnet, which is in the top 5 of my worst customer service experiences.
I really need a web host. Sifting through all these sites searching for one consumes a lot of time. |
|
| AsifAshraf, 20th 2008f October, 2008 |
i had an account for 2 years. till oct2008. all i have to say is that company is GOOD. cheaper and affective plans. specially ALL IN ONE company.
leaving host department only for the reason that they don't support asp.net 3.5.
if you like their feature list you can purchase it. its not that bad.
Asif Ashraf
MCPD, MCAD, MCP, MCTS |
|
| Alfred, 19th 2008f October, 2008 |
Well:
- Amazing plans with amazing resources, BUT:
- Constant downtime, with my reseller plan and like 80 clients, downtimes were like from 2 to 5 times a day;
- Unsecure servers, a lot of my clients got hacked, with missing database and files, and support said "your client site structure is bad". OMG, they were plan HTML.
- Anyway, I used for almost 3 years, this was almost my full income, from 80~ reseller clients I ended up with like 10 due to all downtime, etc. My fault to use the services for such a long time.
WHATEVER YOU SIGNING UP, DONT GO WITH HOST DEPARTMENT.
Try the top companies like HostGator.com, GoDaddy.com, BlueHost.com (forget DreamHost either). |
|
| Nori, 23rd 2008f September, 2008 |
| Fuck Hostdepartment |
|
| elawcase@gmail.com, 03rd 2008f September, 2008 |
| I have personally had major problems with Hostdepartment.com. This company does not know how to run hosting and their servers are always down. Please contact me if you wish to try to gather a class action lawsuit to sue them for false advertising of the uptime and also for damages caused due to their servers always being down. |
|
| King, 10th 2008f July, 2008 |
GUYS, i want tell you something..
host department is EVIL.. whyyy?? i bought i server from them and subscribed for 1 year and also i bought a domain from other name registrant and hosted it to their server. After 1 year i forgot to renew my domain about 4 days before renewal due date. the hostdpartment just flew in like a thief and stole my domain by buying it. when i tried to renew and pay my domain, i noticed that it wasnt available anymore. i whoised it and there THE EVIL HOSTDEPARTMENT BOUGHT IT. im sure they know that it was my domain cuz that was my primary domain and im always mentioned it when i contacted their poor tech supports. why did they do that to me???? i just figured out.. HOSTDEPARTMENT IS EVIL........ CONNOT BE TRUSTED.. beware to all guys out there. you just loose your money if you deal with them.. |
|
| Deb, 06th 2008f July, 2008 |
HOST DEPARTMENT SUCKS!!
Their customer service department is ONE person answering all 'extensions' pretending to be customer service, tech support, sales, general info and anything else. Until you bug the crap out of her for a supervisor, who is only available for a couple of hours in the morning and thats it, all you have to deal with is her and she's...to put it mildly...intellectually challenged!
I've been with them for a few years now and when I call for help they say, oh you're on a really OLD server. Now you have to pay to be on the better newer ones, oh and you're running out of space too. You'll have to cancel that one, lose all your site info and then rebuy and reupload it all to a new one!
Don't be fooled by their garbage claims! It's a one man show probably operating out of someones basement.
Their uptime stinks! Their service is the worst I've ever encountered with any product or purchase anywhere EVER in my entire life!
I don't like the idea of flipping hosts every year so I stayed. Not this year! A month or two before my year is up with these fools, I'm leaving.
THEY STINK! I'm trying to sell things on eBay which is impossible with out flipping pictures!!!
Save yourself the headaches and money from loss of sales - go elsewhere! Mine has been down for hours, intermittent blips one second down, next second up - repeats for hours!, then there are far too many times, like NOW when its been down for DAYS and it pisses me off to no end! What kind of crap is that??? |
|
| elawcase, 30th 2008f June, 2008 |
Hello, We are putting together a class action lawsuit against hostdepartment for falsely advertising their web service uptime as well as the servers not working. please email to elawcase@gmail.com. you can also see their servers are down now at their own link: http://hostdepartment.com/netstat/index.cgi.
I often receive emails from my posting from others also complaining about the servers being down for hours and even days. You may see the following server problems posted by hostdepartment themself. Because the posting may change i have also included the info in this blog. You may contact me at elawcase@gmail.com if you have any questions. You can see how their servers are always down.
http://hostdepartment.com/netstat/index.cgi
Date/Time Issue Description Status
2008-06-30 10:40:06 PST Problem:
We have an maintenance process on server Mail9. Our admin are working on this now. You will be experiencing a problem if you have Mail9. Please be patient while we are working to correct this issue, so we can test it out.
Affected Servers:
Mail9
Affected Services:
Mail
How to check if you are Affected:
To check if you are effected or not, go to Mail Manager menu on Control Panel and look at Host Name parameter. If you are not under Mail9 then you should not be having such problem.
Estimation Recovery Time:
Your service will be unavailable for approximately 2 hours (starting from 10:45 PM PDT), during our system recovery process.
We would like to apologize in advance for any disruption this may cause you.
Open
2008-06-30 10:30:38 PST Problem:
We have an maintenance process on server MySQL7. Our admin are working on this now. You will be experiencing a problem if you have MySQL7. Please be patient while we are working to correct this issue, so we can test it out.
Affected Servers:
MySQL7
Affected Services:
Database
How to check if you are Affected:
To check if you are effected or not, go to MySql database menu on Control Panel and look at Host Name parameter. If you are not under MySQL7 then you should not be having such problem.
Estimation Recovery Time:
Your service will be unavailable for approximately 2 hours (starting from 10:45 PM PDT), during our system recovery process.
We would like to apologize in advance for any disruption this may cause you. Open
2008-06-24 06:24:56 PST Problem:
We will be migrating some accounts under Toronto server over to Terra server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 26, 2008 at 1 AM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)
Affected Servers:
Toronto
Affected Services:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Toronto server, then you should not be having such problem.
How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Toronto server, then you should not be having such problem.
Estimation Recovery Time:
Server Moving process will take for approximately 8 days (starting from June 26, 2008 at 01:00 AM PDT to July 3, 2008 at 01:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open
2008-06-24 06:22:51 PST Problem:
We will be migrating some accounts under Colorado server over to California and Cosmic server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 25, 2008 at 5 PM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)
Affected Servers:
Colorado
Affected Services:
NONE (The websites will still be online) - But will be unable to update the account until the new ones propagate.
How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Colorado server, then you should not be having such problem.
Estimation Recovery Time:
Server Moving process will take for approximately 12 days (starting from June 25, 2008 at 05:00 PM PDT to July 7, 2008 at 01:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open
2008-06-24 06:22:48 PST Problem:
We will be migrating some accounts under Nevada and Nebraska server over to Nitro server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 25, 2008 at 1 AM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)
Affected Servers:
Nevada & Nebraska
Affected Services:
NONE (The websites will still be online) - But will be unable to update the account until the new ones propagate.
How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Nevada or Nebraska server, then you should not be having such problem.
Estimation Recovery Time:
Server Moving process will take for approximately 12 days (starting from June 15, 2008 at 01:00 AM PDT to July 6, 2008 at 09:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open
Anyone who would like to sue hostdepartment.com for their false advertising and for damages due to their servers always being down may contact us at elawcase@gmail.com. You may see the following server problems posted by hostdepartment themself. Because the posting may change i have also included the info in this blog.
http://hostdepartment.com/netstat/index.cgi
Date/Time Issue Description Status
2008-06-30 10:40:06 PST Problem:
We have an maintenance process on server Mail9. Our admin are working on this now. You will be experiencing a problem if you have Mail9. Please be patient while we are working to correct this issue, so we can test it out.
Affected Servers:
Mail9
Affected Services:
Mail
How to check if you are Affected:
To check if you are effected or not, go to Mail Manager menu on Control Panel and look at Host Name parameter. If you are not under Mail9 then you should not be having such problem.
Estimation Recovery Time:
Your service will be unavailable for approximately 2 hours (starting from 10:45 PM PDT), during our system recovery process.
We would like to apologize in advance for any disruption this may cause you.
Open
2008-06-30 10:30:38 PST Problem:
We have an maintenance process on server MySQL7. Our admin are working on this now. You will be experiencing a problem if you have MySQL7. Please be patient while we are working to correct this issue, so we can test it out.
Affected Servers:
MySQL7
Affected Services:
Database
How to check if you are Affected:
To check if you are effected or not, go to MySql database menu on Control Panel and look at Host Name parameter. If you are not under MySQL7 then you should not be having such problem.
Estimation Recovery Time:
Your service will be unavailable for approximately 2 hours (starting from 10:45 PM PDT), during our system recovery process.
We would like to apologize in advance for any disruption this may cause you. Open
2008-06-24 06:24:56 PST Problem:
We will be migrating some accounts under Toronto server over to Terra server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 26, 2008 at 1 AM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)
Affected Servers:
Toronto
Affected Services:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Toronto server, then you should not be having such problem.
How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Toronto server, then you should not be having such problem.
Estimation Recovery Time:
Server Moving process will take for approximately 8 days (starting from June 26, 2008 at 01:00 AM PDT to July 3, 2008 at 01:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open
2008-06-24 06:22:51 PST Problem:
We will be migrating some accounts under Colorado server over to California and Cosmic server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 25, 2008 at 5 PM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)
Affected Servers:
Colorado
Affected Services:
NONE (The websites will still be online) - But will be unable to update the account until the new ones propagate.
How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Colorado server, then you should not be having such problem.
Estimation Recovery Time:
Server Moving process will take for approximately 12 days (starting from June 25, 2008 at 05:00 PM PDT to July 7, 2008 at 01:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open
2008-06-24 06:22:48 PST Problem:
We will be migrating some accounts under Nevada and Nebraska server over to Nitro server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 25, 2008 at 1 AM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)
Affected Servers:
Nevada & Nebraska
Affected Services:
NONE (The websites will still be online) - But will be unable to update the account until the new ones propagate.
How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Nevada or Nebraska server, then you should not be having such problem.
Estimation Recovery Time:
Server Moving process will take for approximately 12 days (starting from June 15, 2008 at 01:00 AM PDT to July 6, 2008 at 09:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open
|
|
| elawcase, 27th 2008f June, 2008 |
| Hello, We are putting together a class action lawsuit against hostdepartment for falsely advertising their web service uptime as well as the servers not working. please email to elawcase@gmail.com. you can also see their servers are down now at their own link: http://hostdepartment.com/netstat/index.cgi. |
|
| Adam, 26th 2008f June, 2008 |
| Wow, my sites are all still down. They have been down (or they say really really really..... slow) for about 10 hours. I only lost $1000+ through customers not being able to purchase products. Only a big deal if you care about customer needs. Also to bad that the other sites I host under hostdepartment are customers are have been complaining for the full 10 hours. Overall, do not host with hostdepartment.com if you have a business. Host under them if you have a kid site or something that you would not notice if it was down. I have to many people that notice for me and that is not fun. |
|
| Cati, 23rd 2008f June, 2008 |
| I just started using hostdepartment about a month ago, and I am very satisfied with it. My father recommended it to me, and it serves my purpose for a basic, personal website. It's definitely a good way to start out in the website world... thank you. |
|
| bytedawg, 22nd 2008f June, 2008 |
I've been using Host department for a couple of years now and their uptime does not coincide with their stated goal and I and my customers do not appreciate the frequent problems that we deal with but I have found that their support is good if you don't let them ignore you. Be persistent and don't take any crap. After all they are inexpensive
or should I say "cheap".
|
|
| Adam, 14th 2008f June, 2008 |
| I do like thier prices and support system but ... I am tired of the service going down soooo often. My business of creating websites for a variety of people and hosting through host department has its pain when customers go, "I can not get on my site or my customers of my site can not get online". This is not good. I would think by now they would have figured out how to not let the site to go down during the working hours or prime hours. Stop going down!!! |
|
| Cleo, 13th 2008f June, 2008 |
I'm not the sort who gripes and complains about piddling crap that pisses me off one particular day 'cause I'm PMSing. That said, HostDepartment's service (or lack thereof) leaves much to be desired. And I do mean a LOT.
Like clockwork, my sites go down around 10pm EDT, just as my users in Australia are logging in for the morning. I tried submitting help tickets through the control panel, but none of them were ever responded to by HD personnel: apparently, they stopped using the support system still linked in the account control panel, but hadn't bothered to change the link to point to the new support ticket service. I suggested they strongly consider fixing that wee little bit of coding.
Two months later, the support link in CP still points to the wrong ticket submission site.
The proverbial straw to this camel's back has been the intermittent data server connectivity I've been experiencing. Each time I received a failed connection, I would inform the staff via support ticket that their data server was down yet again. Each time (at least, each time I actually got a response) I received a reply which assured me that their continued server stabilization programs are correcting the problem. One time, I potentially lost two days' worth of data when the data server mysteriously ended up with only a two week-old copy of the database. Since I was unable to stay connected long enough to get a back-up of the database, my most-recent back-up was 48 hours old.
Finally, I got so frustrated, I demanded a change of data server. I was told that the process would take a 24-72 hours, so I posted a brief message to my affected sites, informing visitors that it would be unavailable for that time.
Unsurprisingly, 72 hours went by and still not a peep from HD. I sent ANOTHER reply on the support ticket requesting an update on the move. Within six hours, the data server move took place. Yay! Finally, a more stable data server.
And then FTP went down yesterday, and the regular server has been sporadically unresponsive since.
I've been with (suffered/made due with) HD since April 2005, but when my current contract is up, I will NOT be renewing. The spotty service trade-off for cheap hosting was acceptable while I still had a small site that only a handful of people visited each week. Now that my little corner of the web has grown, I've outgrown HD's extremely limited "no limit" web hosting. |
|
| elawcase, 04th 2008f June, 2008 |
| For all those who lost money, lost customers, had problems with Hostdepartment.com due to their servers always being down, please contact me for a class action lawsuit against Hostdepartment for defrauding customers or false advertisement of their uptime. Their servers has been continuosly down for many months now. The company claims it was due to hacking but often use this excuse. They will also use kind words and promise customers they will fix the problem but have failed to do so. They will also not answer customers who request refunds or reply to customers with complaints. Hostdepartment should not be in the business of server hosting as they do not know how to manage webhosting. Please send all enquiries to elawcase@gmail.com. Also another company that receives a large amount of complaints is WebHostASP.com. Thank you. |
|
| Guy R, MarkITecture, the Netherlands, 28th 2008f May, 2008 |
I have went through some of the very negatives reviews HD got here, and I can understand people's frustration when their site doesn't work... but it's a choice you make between unlimited web space unlimited mailboxes and unlimited domains (and a lot of people abuse this privilege much to my dismay) and limited web space and domains which allow for better control and better stability and better response times.
I have suffered from a lot of the problems described here, but I do have to say HD staff tried their best to help me and have always given me a positive approach and a can-do approach. I find their service level and openness regarding their problems outstanding. they have alsways cooperated with me and listened (and took on) to my ideas.
As a customer which prefers stability and performance to "unlimited", I suspect the day of HD launching a "robust powerful and limited resources" program are few, as know many suffer from these problems and don't need the unlimited resources (spammers and abusers need them...) I am a fervent follower of HD inspite of all the trouble I had in the past with them because they care and they try their best to solve the problems and to listen to your grievances.
sometimes things go wrong, many times, but the ability to say "we're wrong and we're very sorry" and to fix it providing you with alternative means so you won't loose business is what counts.
Signed,
an ADMIRER of HostDepartment, who recognizes their need to get better, and feels great about it due to the attitude and openness he's received from HD. |
|
| FrugalGuitarist.com, 27th 2008f May, 2008 |
| After 2 horrible experiences (including a complete site failure lasting more than 4 days due to SQL database corruption with Trustywebhosting) with some budget hosting services, I switched my site to HostDepartment. I've been hosting with them for around a month now and have not experienced any known down time. Unlike my previous hosts, I was able to get someone on the phone immediately who was able to answer pre sales questions. I didn't even have to wait on hold for more than a few seconds. I've also used their live chat a couple times and also experienced a very quick response and resolution to my inquiry. To date, I've been extremely satisfied with the services provided by Host Department. |
|
| Domini, 27th 2008f May, 2008 |
| hostdepartment.com sucks - i host about 20 domain with them and their customer service sucks. 99.9 uptime, goodluck on that - it's more like .1% uptime and 99.99 downtime. |
|
| Stuart, 26th 2008f May, 2008 |
I own 2 non-profit domains that don't get a thousands of visitors. I moved to HD 3 week ago from a cheaper host that went dark. That host quit answering customer service emails a year ago.
HD customer service isn't the greatest, but it's better than where I moved from. I opened a ticket on HD site and the issue was resolved within 2 days - although I didn't get an email telling me so.
The control panel is different than what I'm used to, but after my learning curve, I'm satisfied with it.
No down time during the short time I've been on board.
For me - it's a fine host: right price, adequate customer support, great tools. |
|
| Kamran Shamim - Apex Solutions, 26th 2008f May, 2008 |
Host Department is getting poor and poor with service like is shit!!!
Today their servers are down from past 4-5 hours and they don't even replying to the support tickets. |
|
| John, 26th 2008f May, 2008 |
| Just the worst service in several years hosting websites.... 70% UP.... 30% restarting and updating (DOWN)... |
|
| Lucy, 14th 2008f May, 2008 |
| Try securemate.com, not thecheapest around but the prices is reasonable from for a windows host. Been with them for more than 6 months now and support and uptime is excellent to say the least. |
|
| maverick, 13th 2008f May, 2008 |
| All my clients sites are down, this is happening nearly every day now. It became a nightmare, you lose business and customers for no fault of your own. I checked some of the sites hosted and all are down, www.ultraherbal.org, www.dm-telecom.co.uk,www.global-dial-free.com www.healthbuy.co.uk |
|
| Usman, 07th 2008f May, 2008 |
Maybe if Jimmy wasn't hosting so many fake bake sites you all might get a better service.
|
|
| Rajarshi, 03rd 2008f May, 2008 |
Please think twice before talking thier services. This company ranks most likely number 1 in the world in terms of downtime specially when it comes to windows hosting. We are on thier resellers hosting plan. We will move to a new service provider soon. We lost business, our clients left us because of the unparallal downtime duration provided by Hostdepartment. If anyone wants to suicide, they should ideally chosse HOST DEPARTMENT.
Thanks Kindly |
|
| Kerry, 03rd 2008f May, 2008 |
Does anyone have a suggestion for another hosting company - one that has WAY less down time and WAY better tech support/service? I'm fed up with all the downtime and lack of support.
I hate the thought of starting over with all my clients with a new host only to run into these problems again.
Suggestions would be greatly appreciated! |
|
| Bonaparte, 24th 2008f April, 2008 |
I am using hostdepartment(shit-department) for a year now. At first I thought the mistakes and errors came from my code, but they are always changing something on their servers. And believe me, their "online tech support" do NOT know what they are talking about.
When starting a windows-hosting they put by default a file the system_web/2_0_50727 from framework 1.1 in the framework 2.05.
I reported that many times, by deleting the file, things will work again after many restarts. etc...
I have 4 different accounts on 3 servers, and 2 different servers for databases. At this moment all are down, even their own site is down. This is the second day in a row. I am so frustrated. One of my sites provides code to show ads,on hondreds of my customers pages (www.advert-rotator.com). On all of this pages there are no ads shown due to server-down from shit-department.
I lost 15 % customers in the last 2 weeks, and 20 % lost on google-income.
Does anyone know if it is possible to claim these lost on them ? There is certainly no uptime from 99%, not even close ! It's more like downtime 99%.
My sites are back on-line (after + 3 hours down).
Tips for a windows-hosting are welcome. den_bonaparte@hotmail.com
|
|
| Mari, 21st 2008f April, 2008 |
I've had an account with hostdepartment through a reseller for over a year. For the most part, it was great up until the last few months.
Then the outages started, first randomly, then constantly. Any time I've sent a support ticket, it's taken better than 7 hours to get any kind of response and even then it's to pawn it off on something else or completely ignore the issue.
My reseller finally become tired enough of it that they changed upline providers. Regrettably everyone was locked OUT of their Control Panels before we could reset our DNS listings!!!!
I sent a ticket to DNS support and THEY bounced it to my reseller provider telling them to help me fix the issue. The reseller then bounced it back to me telling me to contact the service I purchased my domain through - WHICH WAS HOSTDEPARTMENT.
I sent another ticket over 12 hours ago and STILL haven't gotten a response from them.
As it stands, it look like if I want to get my site back up, I'll have to change my domain name and completely start over since neither my reseller NOR hostdepartment is willing to take responsibility for this fiasco.
I wish I had found this site before I set up service with hostdepartment. |
|
| Les. B, 14th 2008f April, 2008 |
" Since signing up we have at least 5 outages a day and cannot even log into the control panel. When we contact their live support it takes 10 minutes to get an answer like..."Can you get into the control panel now?" or "I don't know what could be wrong or where". We get on average 60 or more monitor alerts from all our domains hosted with host deparment stating that either the domain can't be found, there is no response from the server or server error.
The support through ticket system is no better. Their answer is as follows:
"Posted On: 13 Apr 2008 08:47 Pm
--------------------------------------------------------------------------------
Dear Valued Client,
As confirmed by our Technical Support department, the Wheatstone server where your account resides, do not experience any downtime. Slow connection where the web servers are being vacummed/restarted for about 1-10 minutes is not considered as downtime.
Please don't hesitate to have a chat with our 24/7 Technical Support online if you're still encountering issues with our server.
-------------------------------------
Best Regards,
Asther Gayle
Billing/DNR Support
Host Department, Llc
501 Silverside Rd, Suite 105
Wilmington, De 19809
United States "
If having to constantly vacuum and restart the server isn't down time, them what is it? I'm changing hosts. Host Department is at the bottom of uptime and customer service.
If you are a client of HOSTDePARTMENT make sure you have your domains monitored to see you constant downtime. " |
|
| msduste, 05th 2008f April, 2008 |
| I have had hostdepartment for over three years and pay nearly 300.00 a year and now on monthly I pay over 25.00 a month which is 1 1/2 times more than my old host company (which by the way was NEVER down). The last two years has been the most horrible nightmare you could ever imagine. They were better three years ago than they are now. Just in the last three days alone, all three of my sites have been down 9 hour one day, 12 hours yesterday and now have been down for 25 straight hours as we speak. Two days ago I spent 6 1/2 hours on live chat and still did not get my sites back. Their live chat is a joke, their customer service is a joke. They insulted me by offering me 3.50 credit for two years of crappy service. They advertise 99.9% up time and they must only be talking about their site not their peoples. They have lost me money, customers, sellers and buyers. They have ruined the business that I have spent 5 years building and then live chat is down and the ticket submission site is down and they don't care. RUN!!!!!!!!!DON'T WALK AWAY FROM ANYTHING THAT HAS ANYTHING TO DO WITH HOST DEPARTMENT. If anyone has or knows of a law suit started I will be HAPPY to join them. |
|
| Huzaifa Ali, 05th 2008f April, 2008 |
I am affected. You know what, my hosting company website was down for the last 12 hours and
I can prove anyone as I have already setup monitoring service. All these negative feedbacks
are true for sure. I think this company's staff always remain unavailable for any support
query. Whenever I have an issue, I create a ticket, I get a reply after 36-48 hours saying
that the system admin has been notified and he will work on the ticket, then after 5 days I
have to remind them that if their system admin has awaken from his sleep, let him know that
I am waitin for my ticket to be resolved. I do not understand do they evey provide support
or just FUCKS each other in the staff members. PLEASE PEOPLE WHO ARE CONSIDERING HD FOR
HIRING, NEVER BUY ANY SERVICE FROM THEM. |
|
| Jeff, 26th 2008f March, 2008 |
| OMG OMG!!! My website is down almost everytime i visit. It is like server down 1 minutes out of every 5 minutes!!! Crap! I thought is my fault by not installing properly the script to the server, but after reading all this, i think is the server fault. Can anyone tell me whether i can switch provider? Which provider is good and unlimited? i am very sad about this service. |
|
| cashzzz, 20th 2008f March, 2008 |
I am a current user of this web hosting company called hostdepartment.com. I cannot tell you how fed up I am. Not only is the web server down all the time, the customer tech support is often offline and no one answers the phone. I am desperately trying to find another company now. Their customer support, when online, they do act very nice and helpful...but don't be tricked by this. You will feel like a sucker after you run into all the problems. You will get "Out of memory" errors as well as all other sorts of errors and your site will be down. This is a serious honest warning to those who consider them. On top of this, they will limit your unlimited domain name hosting. STAY AWAY FROM THIS COMPANY.
Also to add a note, i also tried Vortechhosting.com which is also a bunch of liars. They will deny there are any server problems to avoid them from having to pay you back for the downtime as stated in their terms. |
|
| Paul, 28th 2008f February, 2008 |
shee-eight...total sheeeight. If anyone is aware of a CA lawsuit, please let me know (paul_rodrigues@msn.com). My sites are down now and thiers is as well. Can't open tickets or use thier useless chat. Forget calling them..all goes end in a voicemail box.
Any have any suggestions for a good host without spending a boat load monthly? |
|
| tom sawyer, 07th 2008f February, 2008 |
| nif your stuff is mission critical, run forrest run! if you don't mind tons of spam, this is hte place for you. if you don't mind crap not working that should be working and no tech support that actually know what mx records are or how to use functions on the site properly, find a real provider. I've spent HOURS in the chat/phone telling them their crap doesn't work, how to fix it and all answers are just brush offs. the only thing this provider is good for is a test bed for real providers. I'm keeping my account for all my pictures but the real stuff is taking a walk. do yourself a favor and delete from consideration. read the other reviews and know this is one of the worst places out there |
|
| Newton, 04th 2008f February, 2008 |
Hello!
I used to be a Coldfusion developer customer, their customer support is great unless you piss them off.
Speed was acceptable, the only thing bad was their MySQL Database connection. It looses connection intermittently, not a great thing for a busy site.
Overall, I would give them 5 stars out of 10.
|
|
| Jamie, 12th 2008f January, 2008 |
Hostdepartment is great!
The features you get for a NOLIMIT developer WIN is even better however the systems regularly crash. This really makes me annoyed. |
|
| Vagabondo Digitale, 04th 2008f January, 2008 |
I have acquired a plan "NOLIMIT WEBSITE" paying for 2 years. I ADVICE AGAINST anyone lively decides to acquire it. I have always had only problems. Once it were database once it were the ftp and yesterday they have to me blocked the account without give explanations to me if not this email "Sorry for the inconvenience, may we know what your website content, our system detect that your situated is affecting our serveur performance and we need to suspend your account temporary".
I have only a BLOG and have noticed that they have to me blocked the account from when I have received a greater traffic towards mine blog. I have sped up answers that never have not arrived. Continuous to the account blocked having to have also paid for two years.
I ask you that type of plan LIMIT cannot be?
What you would make my place?
I am seriously thinking to open a legal action in their comparisons. I will continue to write on all the situated ones of reference of the field in order to denounce the happened in such way that other customers do not find themselves in my situation. |
|
| Nancy, 29th 2007f December, 2007 |
Hi,
This is neither all negative nor all positive.
I signed up as a reseller last year and the company, while not as terrible as some of these reviews say, does not live up to all its promises. Most of the time, the sites are fast and they are up. Often it takes some work and chatting with tech support to get asp.net, database or cfm working properly for domains that use it. Occasionally, the FrontPage extensions don't send mail and there's a big issue with our mail servers being blocked by ISPs such as Comcast. But I figure that's part of my job as a reseller to work with tech support to fix these problems.
The control panel for resellers works well and I have gotten a lot of advice from HD support to get it runng properly.
I don't have much trouble with chat sessions -- it's often slow, but phone sessions can be slow, too, with much time spent on hold. I don't believe sessions are cut off intentionally -- I think this is a control panel failure. Lately they have upgraded the control panel and it works better. When I submit a support ticket, it's usually answered in a timely dashion.
What I don't like is recently there have been some massive server failures that last for a week, sometimes longer. The admin dept. doesn't seem to know how to handle this and there is no backup system in place. I will probably lose some customers over the one that is going on now with the thunder server. I lost a few customers the last time there was a failure of the toledo server.
If they could get their servers stabilized as they keep promising, HD would be a better company.
But this affects maybe 1% of my customers. |
|
| Bob, 27th 2007f December, 2007 |
| I think its funny how all of you are complaining about a hosting company that is new, basically beta. You get what you pay for. There prices are excellent. If you know what your doing then you dont need customer service. Godaddy.com started out the same way. |
|
| interGhost, 19th 2007f December, 2007 |
| I have used Host Department for 8 months now as a reseller. While there has been a small amount of downtime, it has been way better than other sites such as yahoo, road runner, geocities,etc. The worst site I ever saw was ipowerweb. Host Department's reseller package is great because I have alot more control of my domains than with other hosts. The contol panels are great and the 24/7 support has been very valuable. I do not work for Host Department for the record, I just like their product. As long as they keep my clients' websites functional I will stay with them |
|
| Chuck, 12th 2007f December, 2007 |
I looked into Host Department about a year ago before going with Host Gator. I am growing a little tired of Host Gator's down time, so I thought about looking back into Host Department. Well, their website seems to be down (& this is not the first time I have seen this there). There is no way I will go with a company that cannot even keep its own site up. I cannot image the nightmare it would be to use their overloaded servers. I am glad that the garbage hosting for their own site showed me their true colors before giving them a try.
What a joke. Slow is one thing, but this is not even slow...it is nothing! I could not even sign up if I wanted to.
Use with caution. |
|
| David, 25th 2007f November, 2007 |
| I have HD for the last year and they were fine at the beginning. Ever since they started the nolimit plans, the downtime / slow response increases. Many times I cannot get to my site at all! I am an individual user so it's not like I have many clients or commercial web sites. It's like I bought into a limited membership program where I only get to my site during the day time, and not in the morning or in the evening. Incidentally, those are the two time periods that I have difficult time getting to my site. I am considering moving to another host. It's really frustrating especially when you are ready to make a change to your site and then have to wait because you cannot access it! |
|
| David Kilmer, 22nd 2007f November, 2007 |
I have been a reseller with host department for three years. I will say, at first, they were bi&^%#es. Especcially as my account grew and i got more and more customers ( most of which i worked for design and development ). There was a period of time were there servers kept getting shut down for various reasons ( power outages, software issues/upgrades, etc,... ) . I was getting calls from my customers asking me ( some demanding me ) where there web site was. I would try to explain this to HD, and i often got stupid responses ( which is understandable.... but i still believe i deserve a cash back , but you have to proove there was downtime before they give you refunds ). BUT! for the past 19 months, it has been flawless. infact, i havent had a single web site go down AT ALL!
There technical support is very knowladgebale, and helpfull in situations outside of the normal 'technical support' scope. They are also very freindly ( a attribute i love about godaddy ). If you are considering using Host Department, i would say DO IT! they will pay you to transfer you to a different host if you dont like them.
bottom line:
DO NOT BUY ANYTHING FROM NETWORK SOLUTIONS DOT COM !!!!! |
|
| A2EE2, 22nd 2007f November, 2007 |
| Look around, Some world leaders (President) are good and doing well for Humanity, Security & Peace, but point to be noted, few peoples are there who don't like them. Its simple & clear, HostDepartments are the LEADERS. I have double my profits in just 6months by taking their reseller packages. |
|
| A2EE2, 22nd 2007f November, 2007 |
| Hello, we are using HostDeparment since 7months. Not seen an single minute downtime to till date, all of our quries solved while chatting with their Support Executives, They are 24/7 Available. ONE ADVICE: try HostDeparment for a month & check your self, instead of reading review of some bogus people here (who are nothing but just other Hosting Providers, scared of HostDepartment). |
|
| Gene, 30th 2007f October, 2007 |
This service totally SUCKS!!!
My site has been down for 2 days and the only thing they can say is that I have to wait another 24 hours to see if might be up. TERRIBLE SERVICE. Customer support was wrong every single time, They have no clue. STAY AWAY!!! |
|
| David, 25th 2007f October, 2007 |
| Just started to host my site there. So far, so good. Chat support was OK, big improvement over email only support from my previous host. |
|
| SDS, 18th 2007f October, 2007 |
| Just closed my last account. Their hosting has been terrible lately. |
|
| tom, 10th 2007f September, 2007 |
| hostdepartment is not a good deal. their database servers are down all the time. if it's not the db server, the web server is down. if it's not the web server, the ft server is down. they have too many problems and support is very bland. i'm moving. |
|
| Alex, 07th 2007f August, 2007 |
I badly know English, but think that all of you will understand me.
I there was a fool when half-year ago paid a bill in hostdepartment.
This not hosting, this is SHEET!!!
Technical support is disgusting!!!
In a chat morons sit and as idiots talk one phrase: " I beg pardons, you our appraised client"
Sites are all time in downtime.
5 - 7 times per a day I am compelled to write in a chat by this suctorial members to the goats which can not give normal service to the clients!!!
I am revolted to these stinking of hosting and advise nobody to use him!!!
Lets they itself fuck in ass!!! |
|
| Brent, 06th 2007f August, 2007 |
| I just learned that hostdepartment restricts outgoing emails to a maximum of 20. If you send an email to 21 or more recipients, they won't receive it. And hostdepartment will never send you a notice telling you that your email could not--or rather would not--get through the server. |
|
| Jim, 10th 2007f July, 2007 |
| They overselling like hell! Stay away from them! Dont make the mistake and host your site in their servers you're gonna regret it. |
|
| PSP, 28th 2007f May, 2007 |
Tried to get me to stay when I cancelled and their tactics were very poor. Very much insulted once I left. Their servers had become so slow over the years it was time to find someone else....
HD was good, but really hit the crapper lately. |
|
| George, 24th 2007f May, 2007 |
Excellent value for money web hosting that provides a wide array for features and price. Their tech support is good for the price, with most issues being resolved very fast. This far Host Department will always going to be my number 1 choice.
|
|
| Derek, 24th 2007f May, 2007 |
| Signed up about 6 Months ago. I took this host because it offered advanced features. Haven't regretted it since changing from my old web host! Have had no issue, reliable server and plenty of web space. FTP worked fine for me and support is fast. |
|
| Ho shuang Lee, 23rd 2007f May, 2007 |
Good features and support. I've been using their service for 2 years. They have great customer support. The value is awesome, and so I decided to stick with them for my hosting. Bravo Host Department!
|
|
| Martin, 23rd 2007f May, 2007 |
I haven't seen any server that has such big amount of space and its totally useful! Fast and mostly reliable. Overall they are pretty nice and I have telling my friends about it.
|
|
| Candice, 23rd 2007f May, 2007 |
| This webspace hoster is amazing for real! You get No Limit Database, with a great control panel, a lot of domains, etc..etc..the list goes on and on. |
|
| Keit, 20th 2007f May, 2007 |
Hosted with them for 2 years. Service went down hill. Speed and uptime were very poor. Often I couldn't even get to the CP.
I moved over to a new host after they "migrated" me to a new server but forgot to put over all my DNS settings for the ColdFusion Server. Their servers may respond, but so often, the DB Servers were down.
After 2 years, it was tough to leave, but really, they have sacrificed their service for marketing their "unlimited" plans. |
|
| Christie, 15th 2007f May, 2007 |
| I used them for a bit and then decided to go to providerwebhosting.org because they were giving away free domain names. I may keep my account here as well though |
|
| proxyunion.org, 03rd 2007f May, 2007 |
| Hi here. My proxyunion.org is still hosted on HostDepartment. When I tried to move it to another host, the Hostdepartment suddenly became fast and stable. So I decide to stay with them. You can use my domain to test their server, you can see how much uptime it is. I really hope them can keep such uptime forever. |
|
| proxyunion, 22nd 2007f April, 2007 |
| I hosted my website (proxyunion.com and proxyunion.org) last month. All of my visitors went away during the first week. The uptime is very low, you even can't access their website. The support is fine but no use. They have given me a lot of good things - 10 IPs and unlimited transfer, but how can I use them? Realy bad host I have never seen! |
|
| Nana, 18th 2007f April, 2007 |
| Host Department has been hosting 2 of my websites for over 4 years now, and I am very impressed with the uptime. I recommend Host Department to anyone, no matter what your budget is, there is a plan for everyone and every website. |
|
| Maurice V, 08th 2007f April, 2007 |
HostDepartment is a big fraud! they sold to me a reseller package..
Since the day I joined I had down times, server issues, non e-mail, bad IP´s, horrible after 2 months with them NOW all my costumers are gone now and many of them accused to me of taking his money for a non existent service, all for this hostdepartment terrible company.
TheY spend tons of money in prmoting but not much in getting descent servers I say. I had a monitoring service sending to me daily down times e-mails. when you go and ask They will make you go in circles, Very frustrating!
I am quitting their service now after with the feeling of being scammed it is on 2007 this problem so they have NOT IMPROVED since the other old comments.
They have runed my business and my health I have to say.. Don please NO dont join to host department even if it is the LAST hosting service on earth!
if you can take a single advice in life take this please! |
|
| Dmitry, 30th 2007f March, 2007 |
| I moved my site to www.discountasp.net (David was asking for windows hosting here). Use promo code - kbalertz2007 for 6 months FREE (annual plan - 60$, deal expires: April 30, 2007). I have 100% uptime with DASP now, and I advice you to sign up http://host-tracker.com/en/ (english, spanish, french and russian supported, stats can be delivered to your mailbox) to monitor your site, it's absolutely FREE. Have a nice day! |
|
| Dave H, 29th 2007f March, 2007 |
HostDepartment Sucks, thats an understatement. Their sales department wooed me into parting with 12 months money up front. I was quite happy for the first month or 2 as the control panels were great and easy to use, and it was not too expensive. Then the service got to be awful. I have had so much downtime and i now officially consider theit technical suppurt department to be so bad that that suck the sweat from a dead gnu's testicles.
My sites are down basically every day and my customers have started going somewhere else.
whenever my sites are down, so is their tech support and their homepage. My e-mail stops working.
As I have 10 domains hosted here its easy to see how bad service can kill you.
Host Department ? I thought Globat were bollocks - but if you are reading this, they were a shining torch of excellence and professionalism compared to your putrid puss filled quality growing on the ass of a cancerous monkey. And you stink.
Your technical support staff i think is either automated and programmed with idiotic responses. I fail to comprehend that you might actually pay someone to come out with the meaningless drivvel that they spout. To say that they are wankers would be a complete understatement and an insult to people to hold their genitalia for a living.
I am going to move my account elsewhere, so please, poke it where the sun doesnt shine.
WHATEVER YOU DO DONT USE THEM - HOST DEPARTMENT SUCKS
|
|
| sonny, 29th 2007f March, 2007 |
| I agree with most of the people here. Host department is terrible and I think a rip off. If all of you are interested, I talked to a attorney friend of mine and i think we may have a basis for a class action lawsuit against them. I signed up for service a month and a half ago and still cannot get my site to work, because ASP pages do not work and it has been one issue after another. Their TECH support guys are idiots that do not even know how to use windows. My grandmother is a better computer user than them. AGain, I am cancelling my account and requesting a fuul refund thru my credit card company. I am also ensuring that every place on the internet, they are blacklisted. I think a class action lawsuit may be the next best course of action against their fraudulant practices. |
|
| Amal, 27th 2007f March, 2007 |
I would still signup and see how they perform. What really surprises me is statements like "Hindus from India", Indonesia attending Chat support coming from few users with a bad experience. If Larry Ellison, Bill gates, and co are all doing this, then India cannot be as bad as it is made out to be or presumed to be.
|
|
| David, 27th 2007f March, 2007 |
I agree with every bad review written about HostDepartment. From the 2 hour chat sessions to the servers being down days at a time.
I only use them for windows hosting because www.aacsdirect.com is the best I've found for cpanel hosting so far. They actually care about me and my site and don't give you a bunch of bull. Actually I don't think my site has ever gone down.
If anyone knows a good windows hot please post here. |
|
| Panos, 26th 2007f March, 2007 |
| I read review and thought they would be better from my previous provider. So I thought I'd give them a try. Their CP ,software,capabilities are vgood. Server uptime and speed is pooooor. And they will not acknowledge this fact! In the first 2 days I could not access my site at least half the time. And if I could it would be dead slow (ok - they're in USA, I'm in EU but still...). Support responses were fast, however I am still waiting (3 days) for the response to closing my account and get a refund... Hm I hope they will honour the 30 day money back.... |
|
| LucyMorals, 25th 2007f March, 2007 |
| I have had an at least one hosting account with Host Department since 2004. Up until recently, I was very happy with the service and the prices. The Live chat support was always able to help me figure out my problem and I had almost no downtime. It seems like ever since they started their unlimited hosting the downtime is more and more frequent and unpredictable. There have been no explanations or apologies. I'm near the end of my rope and after reading many of the reviews here will be looking for somewhere else to move my business. |
|
| Rob, 25th 2007f March, 2007 |
Where to start.
So far this month there have been 3 full days of downtime (even bringing this to the attn of HD, nothing is going to come from it). Intermittent downtime which is random. Can't access the Member control panel frequently. FTP is sporadically online. Their server status page constantly shows an "everything is ok" message which is BS.
Tech support and CS is ok... nothing to write home about. I'm dropping them as soon as I can. |
|
| Farceopia, 15th 2007f March, 2007 |
| HostDepartment.com is a terrible host. Their prices are low because the service is poor. I submitted a request to cancel my account and the next thing I received in my inbox was a bill for the next month. I submitted a support ticket which went unanswered for a week. When I submitted another ticket enquiring about the first one, they deleted my support account. I've ended up having to get my credit card company to do a charge back. STAY AWAY from HostDepartment.com |
|
| newbird, 14th 2007f March, 2007 |
its nice to see this website telling the truth about Host Department.. Even i would like to add a few about them...
1) the tech support people are not that efficient nor proficient in problem solving. They dont even know to rename a file.
2) SAN - Storage Area Network is just a theory they have put accross.. They have not yet implemented into their servers.
3) If your server crashes you wont get intimation in email.. you will only get email a 1-2 weeks later when everything is resolved.
4) my website was offline for 26 hours.. even www.hostdepartment.com dint work show up.
5) tech support people dont have the manners at all.. They dont give you the respect that you deserve. When you scold them they wont reply back. They just disconnect the session or transfer the session to someother person.
6) even there is only 1 person in the queue in the chat session i have waited for 45 minutes.
7) i hosted my website on new year 1st Jan 2006. and on new year to register with them it took 5 hours as all were enjoying the new year making their client to wait on chat session. I waited for making the transaction done.
8) Their database server is a big worthless thing.. usually i get the error could not connect.
9) their email server is IMAP enabled but reliablity disabled.. even they show access denied at the critical time when i had to send email officially.
10) you cannot set permission for view in their database.. most of the opensource will have configuration error or access denied error..
11) They say they have hosted many website.. but have not told that all hosted website get their money back and leave the Hostdepartment soon.. now i am with start logic..
PLEASE DO NOT OPT FOR HOSTDEPARTMENT... THEY ARE WORTHLESS TO THE CORE, |
|
| Calvin, 09th 2007f March, 2007 |
| I am with them for 4 months. I start my web site for 2 months, every time there was problems. I think is the network infrastructure issue. Please don't use the word " no limit", do your maths please, if I am your server, I will definitely crash often - PLEASE LIMIT it. |
|
| Hozterz, 07th 2007f March, 2007 |
Damn, what a bunch of crap. HostDepartment has been NOTHING but TERRIBLE! I've been using their service for 2 months now, and my sites are constantly DOWN! Support staffs? Do you know that they are outsourcing from the worst country in customer service? India? NO, you're wrong if you think that. They outsource their support to INDONESIA! How do I find out? Well, their CEO's name is BUN SENTOSO. If you do a google on him, you'd realize that he's in Indonesia. Check this out:
http://www.swa.co.id/primer/siapadia/ceo/details.php?cid=1&id=963
If you have a friend from Indonesia, ask him to translate it for you. Or check this out from one of HD's employee:
http://sudirman.emurse.com/rss.xml?PHPSESSID=bad1e66961d9a7086564a5bf8f8c108a
QUOTE:
"Bun Sentoso, Chief Executive Officer
Petrodata System and PT. Global Hosting Management
bun.sentoso@petrodata-system.com
tel: +6221 5290 5893
fax: fax: +6221 527 9202
Wisma Mulia 23rd Floor, Jl. Jend. Gatot Subroto no. 42
Jakarta
12710,
Indonesia"
Check the one above him: JIMMY RIANTO TANZIL of hostdepartment. What does that tells you? I think they're a rippoff company. STAY THE HELL AWAY from them if you're smart. I am in the process of moving myself! |
|
| Dave, 06th 2007f March, 2007 |
Wow, oh wow
I am new to the hosting with this company and so far all I can say is it is a waste of my money. THe service sucks the tech support of terrible.
My site has been down for over 6 hours. I cannot even access the main login for the site, cannot access the resseller sections, unable to send tech sup[port tickets.
Absolutly brutal hosting service. |
|
| T Alan (owner KylGrafX), 06th 2007f March, 2007 |
I have been using their hosting services for four years now and the quality has really digressed by the week. Their customer service skills are non-existent... other than the 'liveperson chat' and that's obviously staffed by an outside source. They have to rebuild their web server hard drives about every six weeks - and sorry our sysadmin is working on that - but your website and domain is down during this time. HostDepartment should be shutdown by some form of Internet Better Business group.
Slow transfer speeds, down time, and poor support.
I WOULD NOT RECOMMEND ANYONE USING THEIR SERVICES. |
|
| I. Elia, 06th 2007f March, 2007 |
It is now 2:30 GMT and Hostdepartment Email hosting as well as Hostdepartment website (including support site) are DOWN...I am amazed how highly Hostdepartment is rated. Makes you disbelieve all the ratings you see on the internet.
I hope Hostdepartment is reading our negative comments.
We are moving our companies email hosting as we speak...Ciao. |
|
| Jim M, 06th 2007f March, 2007 |
Terrible. They just go offline for hours at a time. No apologies, no explaination and no way of contacting them. I'm losing business because of them.
This is the worst host I've ever used. |
|
| Dmitry, 06th 2007f March, 2007 |
Everyday, every night just downtime... some hours of stable work and downtime again... 99,9% uptime? Liars... see this .swf clip
http://rapidshare.com/files/19648963/hd_scum.rar.html,
you will loose all your customers with this "hosting". I can send my site stats and you will see all the truth.. I'm not able to enter their own site now (03/06/2007 12:41 +02:00 GMT). |
|
| I. Elia, 06th 2007f March, 2007 |
| Hostdepartment is one of the worst Hosting company I have ever dealt with. We have hosted our company Email with them and everyweek there is a problem with late delivery of emails. Today, we can not even open their website to get support. We should have changed hosting long time ago. Thumbs down... |
|
| Ron, 05th 2007f March, 2007 |
| I've been with hostdepartment for just over a year now. I haven't had MANY problems, but it has been getting progressively worse. I have had long delays in accessing the MySQL server. They say everything is fine, yet it is still slower than molasses in January. Currently, I can't reach the reach the server, nor log in to the control panel. Service has just been getting worse. I'm now in the market for changing services. |
|
| Ruoall, 28th 2007f February, 2007 |
Guys, check this...
Now, this is the "CEO" of hostdepartment.com...
Unbelievable!!
http://www.cfmcentral.com/jobs/memberdetails.cfm?id=136 |
|
| Alice, 27th 2007f February, 2007 |
I truly hate them. Their customer service uses some sort of generic names, like Chad Stone, while it's kinda obvious that these are Hindu workers working thanks to outsourcing somewhere in India, out of the reach of our enraged hands.
They don't reply to tickets at all. |
|
| Ruoall, 26th 2007f February, 2007 |
| Host Department is a load of BS! Ive been with them for almost 6 months now and I am seriously disappointed in the service and reliability. Seriously, if you consider a host... go anywhere but hostdepartment.com |
|
| Lynx, 18th 2007f February, 2007 |
I've been making the web hosting review rounds to let the public know that this company is a pack of thieves. This hosting company is a fake. I have bought a hosting plan with them in November and I never received the necessary information to put up my site.
Slow server, poor performance, poor live chat even they don’t want to refund my funds ($549.45). If anyone wants to file against them, contact the Better Business Bureau at BBB.org or contact me to get their information.
These guys are really REALLY bad. Also, I've found the EXACT same positive reviews about them posted on SEVERAL sites by the same people & the same day. I am convinced these reviews are fake and posted by Hostdepartment staff to lure in customers. Stay away from Hostdepartment.com! I was attracted by the low prices and this was indeed a big mistake.
|
|
| rerat, 10th 2007f February, 2007 |
| We have been using HostDepartment for close to a year now and have found that their windows servers often get bogged down, but the linux servers work great. The biggest problem we have experienced is that some of our sites were on a very problematic server..submitted multiple tickets..and received responses each and every time. After a week, with continuing problems, we demanded that our sites be moved to a stable server...we were insistant...they complied. And most all our problems disappeared. Now, the only issue we have with HostDepartment is that their DNS is as flakey...it works less than 60% of the time. So, we ended up bypassing their DNS. Now, all our sites are stable and working quite well. Their support staff does have some very knowledgable personnel as well as some who appear to be first-day-on-the-job, which is true of any company....it is just too bad they don't properly train their staff before throwing them in the paths of their customers. |
|
| Class Action, 07th 2007f February, 2007 |
Host Department, when it works, does rock. However, when there is an issue, it's very frustrating to get them to act.
I've operated data centers before and I must say that this one is not run well.
So anyone knows, Host Department is a reseller of a reseller who in turn sells to other resellers and the public. (The information is there if you know how to follow IP and Name and network fingering)
They have servers that will go down or have issues for 7 days in a row. They do not post known issues on the net stat page. Chat waits have gone from 5 minute waits to up to 2.5 hours wait. Email tickets often go unanswered and their tech people often simply say "we're sorry - please let us fix this" and it takes a day at times.
They seem to have no redundancy in place, and are willing allow servers to be down for days in a row. I don't care if you are selling hosting for what they are, it's not acceptable by any standard to allow servers to remain down for days at a time. A few hours every now and then? Sure... but days? no.
Further, they are over selling their network. I've run into "no disk space" errors on servers. A well run data center will see low disk space and not wait for customers to spend 2 hours on a chat only to be told to put a ticket in - this is a critical event and should be handled promptly.
Their MySql servers are often slow, the FreeBSD boxes often run ok, but their windows servers are often slugs.
They really need to raise the price and stop this unlimited crap because all it does is attracts the scum of the earth which ultimately clogs up the performance for the rest of the network. I am paying the top price you can pay for an account. I have several and I pay them over $150 a month for service and spend much of my time on chat and submitting tickets. Much of my time lately is writing Jessica, Ashleigh, and Jimmy himself.
I can't say that all is negative about the company. Their heart is in the right place in what they want to offer the public, HOWEVER, they have made some bad decisions with their price and no limit hosting.. it's not possible for them to continue without causing all people serious harm and damages.
I also must say that at the price they sell for, I would too agree on the chat and email only support - that only makes sense for hosting at $3.95 a month. However, there are times where they need to pick up the phone and deal with people - especially when they are about to be sued by my company.
I know that some people may have good luck with them.. and I'm sure you're lucky.. maybe you have individual hosting accounts where you are on one server which would explain your luck. But, when you are a reseller and have been there for two years, you have accounts on most all of their servers, THEN you can make a valid argument to the health of their network like I can.
Again, some of their servers are good and see little problems, but many of their servers go down on a regular basis.. and I must agree, their CP server is slow as hell and needs to be load balanced for better operation.
C'mon Jimmy! You've got a good thing.. make some better decisions and get your act together before it costs you in a way you are not ready. |
|
| charanvir, 05th 2007f February, 2007 |
| I had booked a domain from hostdepartment.com more than 14 hours ago, but till now I do not have that domain name. It has not even been registered yet though I paid for it to hostdepartment.com. I am trying to contact the customer service but no reply from them too. I think hostdepartment is a big cheat company. |
|
| Edwin, 01st 2007f February, 2007 |
| They are a hell of a joke. UNstable cpanel, unstable servers, slow response on chat. Hell, hostdepartment doesnt rock, it rots. Dont touch them with a long pole. |
|
| Sparrz, 31st 2007f January, 2007 |
And the uptime.....should be showing that it is
hostdepartment.com average uptime is
-99.985%, or
Hostdepartment is providing Linux web hosting services, has been founded in 2001 and now it's six years in business.
hostdepartment.com average DOWNtime is 99.985%....
And don't listen to the upgrade story, that they like to pan out for an explaination..... |
|
| Sparrz, 31st 2007f January, 2007 |
| For those of you that have the real opinions on HostDepartment.com , SHOUT TO THE RAFTERS......and go to these sites as well.....http://www.webhostingherald.com/, http://www.webhostingstuff.com/, http://www.ratemyhost.com/hostdepartment-review.php, and ask them why they insist on giving them awards that are definatly not deserved.... |
|
| Sparrz, 31st 2007f January, 2007 |
| What are you guys with the good comments being paid or something, they host on unstable servers, this has been verified, they leave their resellers in the dark as to what they are doing, or not doing. They state nothing but lies, on their netstats page, not only are you guys being paid in my opinion your are also blind.....There isn't enough negative options to allow me to voice my true opinion of this company and there customer service skills, do you actually belive those are their real names on those LiveChats,.....c'mon now....I must say that I totally believe now that their LiveChats are outsourced to another company, this would explain why they can't tell their ass from their elbow. |
|
| Kyle, 30th 2007f January, 2007 |
| TERRIBLE! Super slow bandwidth. Files wouldn't show up on the server when I uploaded them. Down way too much. The service is a joke. I put in at least 10 tickets (on three separate issues) and didn't get a response to a single one. Their live chat left me on hold for 15 minutes, then timed out. No responses to emails sent regarding questions about account status. Control panel is buggy, slow and clumsy. I was drawn to using Host Department because of its promises and low prices. MAJOR DISAPPOINTMENT, AVOID HOST DEPARTMENT AT ALL COSTS! |
|
| Steve Hein, 29th 2007f January, 2007 |
I have been using Host Department for about a year now and they are the best I've tried. I didn't have an issue with payment,because their automatic payment system is really works on me. Host Department support guys are responded quickly to my irate complaints and helped me get it through all of my hosting problems. What a good service of Host Department!
|
|
| Frox, 27th 2007f January, 2007 |
Ow c'mon,.....the positive comments are so cliché. Hostdepartment is advertising great things, but they deliver nothing other than crap. It's as simple as that. If you have a tight budget and want some good hosting, search further more because you'll get headache's from this. Seriously.
At the moment I'm hanging at the so called live support for 15 minutes,.......let's hope i'll get trough to ask for a refund because the documentation is bringing more confusion about this.
And even the speeds are super slow,.....a lousy 30Kb. When they're advertising 'lightning fast' connection.......right. Dream On.
And I'm for real, my site is placed at japtard.(go figure)
So stay away, please.....
|
|
| Melih Duvan, 22nd 2007f January, 2007 |
Host Department is the best, in my opinion! I'm using it a year and enjoying every moment. By the way, someone told here that they have a bad support and that isn't true – The support is GREAT. They are also have big storage, big bandwidth, an excellent control panel, etc. It's very recommended.
|
|
| Dusty, 19th 2007f January, 2007 |
| My site is working very slow, and is down a lot. For some reason, my employer's ISP even had it blocked, and my site is an empty blog. All tickets I've ever opened have been ignored. I'm going to pack up my files and move as soon as I get home. |
|
| Alberto Bedoya, 15th 2007f January, 2007 |
I've had Host Department as the host of my website. I started using them because they were CHEAP and I did not want to spend a lot for my initial web presence... and 3 years later I still use them! They are very reliable. The technical staff have answered positively to all my remarks, the Control Panel was gave me a bit hard time to use it but it is performing just fine now. If you are looking for the reliable hosting that providing great technical support...which other hosting providers do not offer,then you are at the right place,just like me.
|
|
| derek, 08th 2007f January, 2007 |
I will make this simple.
I consider myself a fairly patient man and very understanding of the difficulties of running a server.
With that said, most of the time I use Host departments live chat I want to curl up in a ball in a corner, cry, and rip my hair out.
I could join the rest of the reviews here and post my many many Live Chat 'chats', but I will save you the pain and agony of reading such tormenting things. |
|
| Sparrz, 04th 2007f January, 2007 |
| The worst customer service experince I can recall, and I worked at both IBM and Nortel Network as a Tech Sup Rep. I cannot even get an answer on why I am unable to do an SQL Restore because of a timeout problem that they are having, and have found out that there may be a security leak from the control panel. I am not asking for my money back, I refuse to. Bloody LiveChat, ain't to Lively at all if you ask me and check out their NetStats Page, this thing is a joke. Location is http://www.hostdepartment.com/netstat/index.cgi. Honestly, someone tell me that they have clearly indicated what the problem is????? What exactly is the term Network Status mean on this site ??? This page is nothing but misinformation. And itis supposed to help the customer, so far it has done diddly for me. |
|
| Rob, 03rd 2007f January, 2007 |
| I switched to them becuase I was having issues with my original host. OMG, I could not imagine how much worse it could get. Still trying to get my money back. In one word: Pathetic ! |
|
| Dimitris Siskopoulos, 02nd 2007f January, 2007 |
Terrible hosting services, they couldnt setup a NON Latin DSN for 15 days! I've chat and emailed every person in that company and the only one gave me a staight answer and solution to my question, was one guy that gave me the correct url to refund and terminate my subscription after 20 terrible days!
The live persons have really nice matters, but they are absolutly igonarant of what technical support means. They all gave the same answer "i'm escalating this issue to our sysadmin".
Their sysadmin also sucks bad, cause he couldnt just add a damn Non Latin DSN under Coldfusion MX administration panel!
And above all that, the days my site was up (displaying questionmarks instead of Greek characters UTF-8 encoding) the access to my site was terrbile. I've seen the had 1300 CUSTOMERS (Beware! CUSTOMERS NOT SITES!) in the same server i was too. That means 1300 customers X unlimited websites for everyone = Zero access speed for your visitors....
They are trying to sell cheap services they can not really provide, so avoid them if you can! |
|
| Gordon chu, 02nd 2007f January, 2007 |
I've been with Host Department for a little while now. So far i have experience top notch support with excellent professionalism by Host Department. They also own and control their own data center. hey are the best Hosting Company i have come across in a while. They have won awards for their great service. Try them out, you will not be disappointed. Great job Host Department.
|
|
| Yevgeniy fedotkin , 26th 2006f December, 2006 |
I cant' speak for any other reviews here, but my experiences with Host Department have actually been quite good. Excellent value for money web hosting that provides a wide array for features and price. Their tech support is good for the price, with most issues being resolved very fast. This far Host Department will always going to be my number 1 choice.
|
|
| Seth, 25th 2006f December, 2006 |
| I thought they seemed so professional and they offered the best reseller package I have seen. Well, it turns out that they are the worst yet, and that says a lot because my previous host, siterollout.net was horrible and they ended up telling me to go somewhere else if I was not happy. Well, I went to Hostdepartment and they take the cake. My sites have been up and down for almost two months, and now down for 4 days straight. They won't respond to emails, or tickets. The chat is worthless and they refuse to refund my money. STAY AWAY FROM HOST DEPARTMENT. |
|
| alex gould, 20th 2006f December, 2006 |
After being fed up with a Hosting Company, thought I'd give Host Department a shot. Since my friends were VERY satisfied with them, couldn't hurt to try right? Well after 2-3 SOLID months of having Host Department as my host, I can easily say I'm extremely satisfied with what they were able to provide. As far as technical issues, I've experienced absolutely none. As far as support goes...amazing! The support they provided was more than I needed or could ask for. I never felt as if I was being put on "hold"…their employees for instantly respond to you, and I think that is amazing!!! Bottom line, if you're a small time home user looking for hosting or a new up and coming business, Host Department is more than you could ever ask for!! Just give them a shot, tell them what you need and you'll get it...Yeah!!!
|
|
| marc chenut, 11th 2006f December, 2006 |
This is the best value web hosting service I have used or even shopped. Customer service has been excellent. Their help files, for those of us wanting to be more self-sufficient, could be improved. However, I have no reservations or regrets. Host Department is an excellent company. Extremely competitive prices. Highly recommended. A++
|
|
| Erik Stabij, 09th 2006f December, 2006 |
Hello,
Hotdownloads.org was hosted on HostDepartment for about 6 months.
It was always painfully slow but I thought that was because there was something not optimized in our code. After I had implemented a caching system it was workable. Then I noticed that the site was also down a lot especially on sundays.
So I have moved the site and it really made a big difference. The site is now very fast and now I have left HostDepartment I never have any downtime anymore.
I have checked customer support of HostDepartment. They were very polite and helpfull but in the end were not able to help me. I did get a refund but I had to leave them because they hurted my website.
They have great features in their hosting plans and they are not expensive but what is it worth if your site is down a lot and slow when it is up?
So I would not recommend HostDepartment.
|
|
| borofan, 07th 2006f December, 2006 |
By far, Host Department has the best support system out there. I've had issues (mostly my fault) and usually within an hour, the problem is resolve. They've also customized solutions to fit my needs with absolutely NO HASSLE. Very easy to use...Real live help, Very Satisfied.
Host Department has been the absolute best host I have ever used! These guys rocks!!
|
|
| Chase, 05th 2006f December, 2006 |
I'm in agreement with the complaints. It's maddening. It might go along for a week or so but then weeks of downtime, email problems, domains randomly moved to servers that don't have the same components installed, hours of unproductvie tech chat, If I ddin't have so many domains on there, I'da moved long ago.
Anyone that is a reseller who has abandoned them, where have you moved to?
STAY AWAY FROM HOST DEPARTMENT. |
|
| sonia scholl, 26th 2006f November, 2006 |
| Cheap, affordable hosting! That’s what I can say about Host Department. Not only is it cheap, it also provide the friendliest service. Everyone in the support team is polite and patient. They treat you as someone that they know and a friend rather than just another customer. What’s more to ask of a hosting company that provide great service? I am just happy I found this company. |
|
| Iftikhar Hussain, 13th 2006f November, 2006 |
Most control panels I have tried is lacking of something. Not H-sphere. Host Department’s control panel gives you the best of both worlds. Although you will need to learn how to use it (the learning curve is quite high), but you get to have the flexibility and convenience that a control panel should have. I am able to manage my domain, automatic renewals on domain names, databases, file manager with .htacess and so many more that you need to try yourself to find out. Recommended host!
|
|
| minh mphuc, 17th 2006f October, 2006 |
I have been using Host Department’s service for sometime now and what can I say, their service is great; especially their customer and technical support team. They are there for you 24/7 everyday, and they will entertain all of your enquiries no matter how minor or major it can be.
What impresses me most is the fact that they *fixed* the problems you are encountering. Many web hosts just entertain your call for help only to abandon you half-way down - not Host Department. They will follow through with every problems encountered in a timely manner.
If they can’t solve it in time, they have the guts to tell us about it and once it is done, they will again inform us. Hooray for Host Department! If you are looking for a host, this is one I can vouch for!
|
|
| Elaine, 08th 2006f October, 2006 |
Paid 15 hours ago and still unable to get to control panel. Am asking for my money back.
No answer to emails, live chat doesn't work.
This company should be run out of town! |
|
| Arun, 04th 2006f October, 2006 |
| I have no problem in recommending Host Department. Their service and support has always been tops and their prices and features are definitely number one. The extra mile they go to give personalized attention has been a breath of fresh air in a time where customer service seems to be forgotten about by most organizations. Our experience with this hosting service has been more then #1 in my books and they are highly recommended by our organization. |
|
| Doug, 03rd 2006f October, 2006 |
| Very Poor Customer Service for anything that isn't a 'standard' - 'we do that all the time' type fix. They keep moving my sites to new servers (about twice a year lately) - and break all kinds of stuff when they do (DSNs, ASP, Domain Aliases, Site Permissions) - VERY unhelpful when it comes to their breaking things. I have to find out on my own when a client calls to tell me their site isn't working properly - then have to deal with their online support (no phone number). Bottom line - the hosting is cheap - especially for resellers, but the service sucks. If I didn't have so many sites to move... |
|
| Hasse, 11th 2006f September, 2006 |
| Above and beyond excellence! ALL UNLIMITED resources, I just try their no limit developer plan. The first time I saw their no limit plan, I don’t believe it. After I use it, I can see it for true. |
|
| Michael, 09th 2006f September, 2006 |
| I've been with Host Department for 2yrs now and my 2 websites never experience any serious downtime. If I compare with my previous hosts, Host Department will win them hands down. They offer so much features/resources with such affordable price. I simply love their 24/7 support. They're always there and always provide Real solutions. No doubt I'll be staying with them for a long time, Their Server's is very fast and I have never experience any down time with them, I recomend all my friends to host their site with them and for sure they will have my business website hosted with them for life! Once again Thanks HostDepartment for your GREAT Support your are the best. Michael from www.frozenegg.com |
|
| Linus, 09th 2006f September, 2006 |
Today, I get scripting problem when I deploy .Net 2.0 so I contact Hostdepartment Live Chat Support to check it out. And “Bill Martin” fixed it for me. It was awesome!! He fixed it less then 15 minuets. Thanks Bill  " and the amazing part is even it's 2 am in the morning!!!
|
|
| Neal, 08th 2006f September, 2006 |
Hello, this is Neal Razi, writing on behalf of Learning Gate
(learninggate.org)
I just wanted to say that not only have i been extremely impressed with your
quality of service, but your live tech support staff is awesome. I have had
three and all have been very good. Especially a gentleman named Brad Davis,
he was very very helpful and extremely polite and courteous.
Thank you and keep up the good work! Now I am sure why the IT staff at
Learning Gate will know why I recommended they switch from Interland
Neal
|
|
| Jon, 07th 2006f September, 2006 |
| I've had my website hosted with this company, I have nothing to complain about and I have been happier with each passing month! The control panel is easy to use. Host Department consistently keeps feature upgrades, including new software releases and security updates, on the forefront of their service. |
|
| Simon, 07th 2006f September, 2006 |
| Website Source is the Bomb. No other can fade this awesome Hosting Compay. I was shocked at the speed everything was done. I have tried many other company and none can compare to Web Site Source. If nobody believes me just try it out, I promise You Wont Be Dissapointed. I thank you Web Site Source for keepin it Real!!! All you other hosting companies Eat your Heart Out. As far as I'm concerned I'll be with this Company for a Long time. |
|
| Michelle, 07th 2006f September, 2006 |
| Host Department is the answer to all our web hosting problems. Bill took a lot of time in helping me with my coding, giving useful suggestions and design a website that truly capture the essence of our business. We are just a small company, but they treated us like our business is important. |
|
| Terry Joseph, 07th 2006f September, 2006 |
Don't even waste your time with these guys. I promise you will not get what you bargained for. Terrible support via chat because you will never get anyone from support on the phone. If you call sales you'll get a prompt answer. To show you how bad tech support is see the chat:
Aaron Matthews: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
TJ: G'day sir. I was contacting to check on the status of #TL-280806-3307
Aaron Matthews: odd day too sir
Aaron Matthews: let me check it
Aaron Matthews: please kindly wait :)
TJ: Thank you much
Aaron Matthews: my pleasure
Aaron Matthews: still checking on it
Aaron Matthews: please wait
TJ: Okay
Aaron Matthews: thanks :)
Aaron Matthews: okay sir your account is being moved to the walt server sir :)
Aaron Matthews: it is still on process
Aaron Matthews: i mean waltz server
TJ: How long does this process take? What is the current state of the Waltz server in terms of uptime? 50%, 75%, 99%
Aaron Matthews: :)
Aaron Matthews: i think it is better than wizard :)
TJ: Im curious to know because the server that I was on previously was always down and nothing ever worked on it. In terms of stability is this server more stable than the one im being migrated from?
TJ: Again this is from a reseller standpoint because I have been unable to launch business for almost 3 weeks because my own site was unreliable and I find it hard to encourage someone to use my services when my own site doesnt work 95% of the time. :)
Aaron Matthews: okay yes there is some problem on the wizard server i don't know the detail only sysadmin know it
Aaron Matthews: i know that they are still trying to stabilize the server sir
TJ: I guess that is also part of the problem because the System Admin is generally the only person who knows what the problem is and doesn't distribute his/her findings to anyone else on the team to tell folks like me when we inquire as to why our sites are always down. So in your opinion why is the Waltz server better than the wizard server?
Aaron Matthews: okay first off all there is no complain about the server :)
Aaron Matthews: and the downtime is much greater than wizard
TJ: Waltz has more downtime than wizard?????? WHAT??!!!! You CAN'T BE SERIOUS!!!!
TJ: If I read and understood what you said correctly, am I being moved from an unstablized server to one that is worse?
TJ: It is kind of conflicting. There are no complaints about the server but the downtime is much greater than wizard. In essence that should drive a ton of complaints.
Aaron Matthews: sorry
Aaron Matthews: i mean the downtime isnot as often as wizard :) misstype
TJ: How do you "mis-type" something like that? I believe that you meant what you said and I just called you out on it now you suddenly "mis-typed" something. Man give me a break. How often are the servers down for maintenance during the week on average?
TJ: Also, how long will the migration process take? I received a confirmation around midnight yesterday that the process will take between 24-48 hours. Again, this all goes to me having to pay $24.95 per month for a service that I have only been able to get about $1.00 use of so far.
TJ: **service
Aaron Matthews: 1. During the movement process, site will not goes down but you will not be able to make any changes (thru CP, FTP, etc).
Aaron Matthews: 2. The movement process could be completed in 24-72 hours.
Aaron Matthews: 3. It will move the webserver only (Mail and Database server will not moved)
TJ: Dude, you don't have to shoot me a cut and paste job. I've already seen that. You still have not answered my question about the server uptime. What's the delay, I've been waiting on that answer for 15 minutes. Will I receive a notification when the process has been completed?
Aaron Matthews: i am afraid not sir
Aaron Matthews: you must check your moving status on our livechat
Aaron Matthews: or by look at your web server
TJ: OK I can be notified when something starts but not when it ends? Then I contact you guys and wait in the queue for 30 minutes to get these type of answers? Alright. Are there any problems with the mail server? I haven't been getting any emails for the past couple of weeks.
Aaron Matthews: on enlightened
Aaron Matthews:
Aaron Matthews: the memphis server is fine sir
Aaron Matthews: may i know the error you get ?
Aaron Matthews: halo are you there sir?
TJ: i get bounceback errors saying the server/email address can't be found although it has been set up correctly. This has been happening since the account was set up.
TJ: yes on enlightened it is the only one that I have with you.
TJ: I'll just stand by to see what happens in another day or so and then I'm canceling my account because this is trash. This company is a complete waste of time for technical support. You guys never know anything about anything.
Aaron Matthews: okay
Aaron Matthews: for what email ?
TJ: admin. i use a 3rd party mail application. i dont use outlook
Aaron Matthews: okay
TJ: bro don't worry about it man don't waste anymore of my time. you left me hanging here.
Aaron Matthews: okay
Aaron Matthews: do you use outlook express? to sent the email ?
TJ: No, i told you that i do not use outlook at all.
Aaron Matthews: please check the smtp authentification first
Aaron Matthews: on your setting
TJ: should it be checked to authenticate?
Aaron Matthews: yes sir
Aaron Matthews: you can see on this link
Aaron Matthews: http://hostdepartment.com/d/user/outlook.html#auth
TJ: What part of I don't use outlook do you not understand?????? Why do you insist on sending me that link for OUTLOOK???!!!!!! Damn man you don't read worth a shit do you?? That's the problem with this fucking tech support. You dont read!!! Then you keep me on here forever and resolve nothing!!!!
Aaron Matthews: okay sir :)
Aaron Matthews: so is there anything else i can do fo ryou ?
TJ: You haven't done anything to begin with. What do you mean anything else? Yes you can do one more thing. That is to not worry about having anymore of my business. Good Day.
Aaron Matthews: you to sir
Aaron Matthews: have a nice day
TJ: bye
Aaron Matthews: If you want to comment and rate our services, please go to the below link to go to the FindMyHosting’s rating system.
Aaron Matthews: |
|
| Ahlstrom, 06th 2006f September, 2006 |
| Host Department is the answer to all our web hosting problems. Bill took a lot of time in helping me with my coding, giving useful suggestions and design a website that truly capture the essence of our business. We are just a small company, but they treated us like our business is important. |
|
| Paul, 05th 2006f September, 2006 |
| forget Hostdepartment...they are real sucker in terms of the quality and their stupid support... |
|
| YoldanGecenBiri, 29th 2006f August, 2006 |
| bu ibneler. alan olayinda gercekten limitsizmi veriyolar websayfasi boyutunu? |
|
| Migraine, 05th 2006f July, 2006 |
My recommendation isn't very complicated. Don't come near them, not even with a 10 foot pole! STAY AWAY from Host Department. They seem good because they have a slick website and lots of features. Use them, and your emails will bounce back for days in a row, your sites will be down or slow as molasses. This happens on a regular basis. (they say they are doing "server maintenance", but it happens multiple times per month) Basically, if you want to ruin your business... come here. Don't trust me. Do a google search for Host Department reviews. You will find the same feedback at every forum.
You will also find over the top positive feedback. These are FAKES. If you have really been hosted by these guys for longer than a few months, you can only have nothing but headaches with your account and dealing with their horrible customer support (very funny...they all have English names, but can barely speak English).
If you have half a brain, you will figure out that the positive reviews are WAY too positive and they are obviously created by guess who...that's right, Host Department themselves.
My sites/email have been down for much of the last few days. I've finally wised up (I'm slow moving) and got rid of them. Good luck. |
|
| I'm baaaack, 26th 2006f June, 2006 |
29 hours later, NONE of my sites are working, but they have the status marked as Resolved and says this...
Problem:
We have fixed the problems with our Server Network. However some people might still can't access the website. All of our admins and NOC staffs are currently investigating and fixing it right now. We need some time to resolve this issue. Please do be patient and wait for our update.
Affected Servers:
BLADE Servers, Nexus, Neptune, Neutron, Nebula, Nemesis, Nixon, Waltz, Washington, Warrior, Wales, Pisces, Pegasus, Phoenix, Mercury and Lunar
Affected Services:
All
Current Chat:
An online representative will be with you shortly. You are number 2 in the queue. Your wait time will be approximately 1 minute(s) and 9 seconds. While waiting you might want to review our Knowledge Base. If you are having problems with your mail service, please refer to this update. Also please review our current network status page, just in case your problem is already being taken care of by our team.
Your chat request has been assigned to Mike Brown, please wait momentarily for Mike Brown to gather up your account information so he can serve you efficiently. Thank you!
Mike Brown: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
Me: It's been over 29 hours now...when will the sites be back up and running?
Me: It's been 9 minutes...Did I stump you with a hard question?
Mike Brown: I'm sorry for the delay
Mike Brown: We are currently having problems with our Server Network.
Mike Brown: All of our admins and NOC staffs are currently investigating and fixing it right now.
Mike Brown: You will be experiencing such slow responds should you reside on the effected servers.
Mike Brown: We need some time to resolve this issue.
Mike Brown: Please do be patient and wait for our update.
Mike Brown: You can check our netstat page : http://hostdepartment.com/netstat/
Me: Netstat says resolved. My question is WHEN will this problem be fixed? 29 hours is a long time to have no site...especially when it's been down over 24 hours twice this month.
Mike Brown: Please check again the netstat
Mike Brown: I just update it
Me: And none of my sites work. Which servers do work? I'm using 3 different servers and 2 different frameworks and none work.
Mike Brown: The problem is with the servers on our TWW data center
Mike Brown: so the servers on HE data center that will work
Mike Brown: I mean with the network on our TWW data center
Me: Cool. When will my sites work?
Mike Brown: We don't have any ETA yet, but we are doing our best to solve this issue and update you from our netstat page.
Me: What is being done so this never happens again?
Me: Nothing, right? Same as the past year? Same problem, different week?
Me: TTYL, I'm just wasting more time/money talking here.
|
|
| I'm baaaack, 26th 2006f June, 2006 |
8 1/2 hours later (not including the original 5 hours) their status screen....
Problem:
We have fixed the problems with our Server Network. However some people might still can't access the website. All of our admins and NOC staffs are currently investigating and fixing it right now. We need some time to resolve this issue. Please do be patient and wait for our update.
Affected Servers:
BLADE Servers, Nexus, Neptune, Neutron, Nebula, Nemesis, Nixon, Waltz, Washington, Warrior, Wales, Pisces, Pegasus, Phoenix, Mercury and Lunar
Affected Services:
All |
|
| I'm baaaack, 25th 2006f June, 2006 |
| They ARE the worst. None of my sites on (supposedly) 3 different servers and 2 different frameworks work right now. I guess I can't complain too much...at least everything works at least 1 week a month with no problems (usually). |
|
| Ron, 23rd 2006f June, 2006 |
Wow, I'm shock reading this review. Is HD that bad?
From my experience HD uptime is not too good, but I can't say it worst either.
For the cheap price, I think its fare.
I also often to seek help from their tech support, the responds it's not to fast.
I think they chat with several clients, but that's ok.
As long they can help me.
So when I seek help from their support, just be patient and my problem will solve.
Em.. HD owns their own servers or just resells other hosting company services, it hard to tell.
|
|
| Rick, 20th 2006f June, 2006 |
I signed up for HD about 6 months ago and I was thrilled with the broad bundle of services they provide. I needed both Coldfusion and PHP scripting service in one account and they could offer it (few others do). And the pricing--well, it's hard to understand how they make money. It looks like they are buying marketshare; just compare them with almost any other ASP/host.
During my time with them I have experienced muliple periods of downtime, and they really had no explanation or plan going forward. Recently (since I was moved to another server) however, uptime has been excellent (99%).
I am concerned that HD doesn't run its own servers--it is a hosting reseller. Does any one know who they buy their services from?
|
|
| Me, hopefully the last time., 03rd 2006f June, 2006 |
| They have fixed the problems, even the olllld problem is now fixed. I sincerely hope this means they are turning over a new leaf and from here on in they'll be top notch. |
|
| Me, a few hours + 30 more minutes later, 03rd 2006f June, 2006 |
Your chat request has been assigned to Aaron Matthews, please wait momentarily for Aaron Matthews to gather up your account information so he can serve you efficiently. Thank you!
Aaron Matthews: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
Me: I was just talking to the most helpful Josh Stevens and he hung up on me. Can you tell me when my site will be working again? It's only been down for 2 days now.
Aaron Matthews: sorry we have internet problem before ;)
Aaron Matthews: yes sir your account move from neutron to nixon is almost finish sir
Aaron Matthews: it is deleting resource now
Me: What is almost?
Aaron Matthews: our system indicate it will need a couple of hour again
Me: 4:17 PM my time now, would be 6:17 PM my time in a couple.
Aaron Matthews: hmm it could be sir :-)
Aaron Matthews: i don' have the exact time
Aaron Matthews: considering your domain have small resourse
Aaron Matthews: i predict in a couple hour :-)
Me: Very small.
Me: I can copy my entire computer in an hour, forget about you copying a 3 mb website. 2 days now.
Aaron Matthews: :)
Me: Will I get a refund?
Aaron Matthews: but you are pass your 30 day refund right
Me: If you are counting the site's "working" days...hell no.
Aaron Matthews: you can contact our billing aboout the refund then
Me: I contact Billing I get the same people as in chat. It's a big circle jerk. I believe you are all one person because that's the only way to explain the service.
Aaron Matthews: i assure you the people is different sir
Aaron Matthews: i don't have acces on billing
Aaron Matthews: i only a tech support
Me: By the way, check out HostingFest.com, they're half the price and their service seems great. I've been monitoring their forum for a month now. So if you ever need your site working, go there.
Me: Take care. |
|
| Me, a 'few hours later', 03rd 2006f June, 2006 |
Your chat request has been assigned to Josh Stevens, please wait momentarily for Josh Stevens to gather up your account information so he can serve you efficiently. Thank you!
Me: Well it's been 4 1/2 hours now...I'd say that's well within a 'few hours' like you stated. Why isn't my site working yet?
Josh Stevens: Ok, let me check again
Me: Isn't it funny how you don't even have to ask the name of the site to check? I think it is.
Me: 8 minutes and counting...any progress?
Chat session has ended unexpectedly. Please try again in a few minutes. |
|
| Me, day 2, problem 10,000, 03rd 2006f June, 2006 |
Chat start time Jun 3, 2006 1:53:51 PM EST
Chat end time Jun 3, 2006 2:32:21 PM EST
Your chat request has been assigned to Josh Stevens, please wait momentarily for Josh Stevens to gather up your account information so he can serve you efficiently. Thank you!
Me: It's been 2 days. When will my site work again? If you're shared ssl doesn't work like I pay for in my plan, then give me my own at no extra charge. I pay you to have a working website with features you advertised to WORK. What is the story?
Josh Stevens: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
Me: It's been 2 days. When will my site work again? If you're shared ssl doesn't work like I pay for in my plan, then give me my own at no extra charge. I pay you to have a working website with features you advertised to WORK. What is the story?
Me: and why does your netstat say this when my site hasn't worked in at least 2 days now?
Me: No known issues. All services are up and running without any problem. If you are having any problem please consult our technical support team through the live chat support or submit a ticket.
Josh Stevens: Hi
Me: It's been 2 days. When will my site work again? If you're shared ssl doesn't work like I pay for in my plan, then give me my own at no extra charge. I pay you to have a working website with features you advertised to WORK. What is the story?
Me: You are falsely advertising to OTHER VICTIMS
Josh Stevens: Our system has detected that our support staff has not responded in 15 minutes. Should you feel unsatisfied with this operator's response time, please email our Quality Assurance department at : qa@hostdepartment.com
Me: Can you answer ANY of my questions?
Me: Well?
Me: Hello? Are you home?
Josh Stevens: I'm here
Me: Any answers?
Josh Stevens: May i have the ticket number regarding this issue ?
Me: You are my ticket. What is going on with my website? Not a hard question for a SUPPORT TECH TO ANSWER.
Me: Why doesnt' the contact page work?
Me: And when will it?
Me: It's been off line for at least 2 days now
Josh Stevens: Ok, i'm checking on it right now
Josh Stevens: Our system has detected that our support staff has not responded in 15 minutes. Should you feel unsatisfied with this operator's response time, please email our Quality Assurance department at : qa@hostdepartment.com
Me: I already know the problem. You have deleted my name.
Josh Stevens: I'm still checking on it
Me: The name is gone. What can you possibly be checking? Add the name back, it's not hard.
Me: I can't add it myself because you are doing some content change that keeps me from accessing anything. Why do I have to tell you guys what's wrong? And why doesn't any of the things I tell you ever get fixed?
Me: It tells me: You cannot change settings on this domain because Content Move has been started
Me: SO MOVE IT BACK!
Josh Stevens: The process will be finished within few hours
Josh Stevens: I will move the account back if the current process has been completed
Me: What process? Why is anything being moved? Why do I have a website that doesn't work for 2 days? What are you going to move back? Is that going to screw me over another 2 days? Why doesn't anything your company does make sense?
Josh Stevens: I'm not sure
Josh Stevens: Did you make a request to us to move your account to the other server?
Me: I haven't touched this website since it has been completed. You guys keep messing with stuff and making it not work ever since you took that two weeks to 'upgrade to the big nixon server'. I've had nothing but problems with your company with all of my websites, but my clients sites are more important than mine. Why is everything a big problem with you guys?
Josh Stevens: oh :(
Josh Stevens: I'm so sorry
Josh Stevens: I'm not sure why your account has been moved
Me: My request is to have the site completely work immediately and nothing else. Can that be done?
Me: The entire site is less than 5 meg. Why does it take 2 days to move it?
Josh Stevens: i'm sorry but i don't know
Josh Stevens: I got this info : Deleting resources on source server Jun 3, 2006
Josh Stevens: It should be done within few hours
Me: It started June 2, what else does it say?
Me: I'll talk to you in a few hours, I'm chatting with another host at this time. TTYL. bye |
|
| Me, 03rd 2006f June, 2006 |
Your chat request has been assigned to James Oliver, please wait momentarily for James Oliver to gather up your account information so he can serve you efficiently. Thank you!
James Oliver: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
Me: Why don't you read what I wrote already? Don't worry, I copied it for you cause I'm expecting this kind of service.
Me: Here's the copy of what I just typed: What is wrong with you people? How can you screw so much up with so many sites? Why isn't my website working? You guys are the worst!
James Oliver: Ok, please hold on. Let me check your account.
Me: Second time this week my site is just 'missing'!
Me: 8th time this year.
Me: and that's just this ONE site, you mess all of my sites up daily.
James Oliver: It seems the default file of your site(index.html) has not erased yet.
Me: Erased yet? This isn't a brand new site! I haven't touched this site in months. What kind of stupid answer is that?
James Oliver: I will set the default page to default.aspx
Me: BTW, the default file for 2.0 framework is default.aspx, not index.HTML
Me: Who the hell unset it?
Me: A big struggle to keep a site running with you guys, holy cow!
James Oliver: Please check it again.
Me: Great, now fix the ssl that's not working on the contact page. Who runs the show there, a monkey?
Me: How do you even stay in business? Everyone I talk to say you're nothing but problems. Even the BBC say to stay away.
Me: Everyday something goes wrong with one of my sites you host. Every day. Usually more than one thing, and usually more than one site. I can't keep up with keeping up watcing you guys, I have my own job to do. Start paying me to keep watch of your business. Holy cow, what a big mistake every going to you guys.
James Oliver: Our system has detected that our support staff has not responded in 15 minutes. Should you feel unsatisfied with this operator's response time, please email our Quality Assurance department at : qa@hostdepartment.com
Me: What good would that do? They don't answer emails either.
James Oliver: I'm still fixing it
James Oliver: please hold on
Me: Hey Jim. Delete the name, and redo it. You guys have had to do it at least 20 times for me between all of my sites. Why is it taking forever this time?
James Oliver: Our system has detected that our support staff has not responded in 15 minutes. Should you feel unsatisfied with this operator's response time, please email our Quality Assurance department at : qa@hostdepartment.com
James Oliver: I'm sorry I've just found that your account is in content movement process. I'm afraid I can not change anything in SSL settings.
Me: It was just moved when it was down for the week two weeks ago. Why is it moving again? When will any of my sites work 80% of the time?
Me: And why do I have to spend hours in chat to find out you cant' do anything? The first thing you should know is WHAT IS GOING ON INTERNALLY, no?
Me: and you know what else? Why doesn't netstat say there's currently a problem with your servers? That's false advertising. Here's what it says: No known issues. All services are up and running without any problem. If you are having any problem please consult our technical support team through the live chat support or submit a ticket.
James Oliver: I'm sorry I have not enough access to check the movement process. At this time I suggest you not to use SSL for a while
Me: I have no choice, don't you get it? It doesn't work and I'm not going to redesign the site for YOU.
James Oliver: If you want to have better SSL, please use SSL certificate instead of Shared SSL.
Me: I pay for what I pay for. That is why I pay for it. Is that so hard to understand that I'm the victim here? Supply what you advertise! |
|
| All Bad Part II, 01st 2006f June, 2006 |
Hey since you guys at HostDepartment are so busy reading these forums instead of fixing client's problems, here's your response.
You guys are lost (or should I say, Jimmy Rianto Tanzil, you are lost?). The 5 month old problem with the 2.0 framework has nothing to do with the 3-bDesign website, you're just reading threads from online forums. If you paid more attention to what you read you would see I was talking about a client's site that I am responsible for and the 3-b problems were secondary. Pay more attention to your existing customer's problems and less time making up lies to cover your ass in the hosting forums because then you wouldn't need to be in the hosting forums trying to cover your ass. I already told you that you pushed me way over the edge. The few hosting-review sites "I informed you of" is out of about 200 I update every week. I literally take a day off per week just to try to make the world aware so they don't get screwed by you like I did. You know what? I spend a tenth of the time doing that compared to the hours every day I was in chat with you. This makes me feel good too, where as chatting with someone who does nothing to fix my problem makes me feel bad. Not only have I had nuuuumerous problems with speed, sql database, 1.1 framework, 2.0 framework, email, shared ssl, stats, the control panel and just having a working site in the first place, I have also lost #1 placement on search engines for rss content, and I have been dropped from the top page from the "big" search engines because of your server's poor service. On top of it all, I've lost design jobs because my samples (you host) don't work either! You messed with the wrong person this time because I do care about others. I'm already working on withdrawing ALL of my clients, and my own sites from your terrible hosting service. You should be ashamed of yourself. By the way, the 3-bDesign site has nothing to do with the 2.0 framework either...it's 1.1. At least look at my account details before you lie through your teeth to me. The freakin ticket number is on everything I write and you still mess it up. Clueless.
----- Original Message -----
From: HD Support TL
To: me.
Sent: Thursday, June 01, 2006 8:53 PM
Subject: Issue with (Ticket ID: LTK30022750555X)
Dear Dave,
Our management got a report from our client, who is you, and we need to make sure that the problem is solved or not.
I just checked your website that are using our shared SSL for the contact form : https://3-bdesign.worldispnetwork.com/contact_3-bDesign.aspx
I have tried to check whether the java script for validation works properly or not on https://3-bdesign.worldispnetwork.com/contact_3-bDesign.aspx
As I can see the java script validation is working properly now.
I got this error "ERROR - Invalid email. Format must be as: your_name@your_domain.com" when the email field is not correct, "ERROR - You must choose a 'subject'." when the Subject field is not correct, and "ERROR - Text in the 'message' box is not a valid length" when the message box is empty.
I assume now the java script is working properly on Shared SSL that is using .NET 2.0 Framework.
Should you still having problem with your account, please don't hesitate to contact us and give us all the details, we will investigate on it and solve the issue as soon as possible.
Thank you for your cooperation and understanding, we really appreciate it.
Thank you,
Mike Brown
Team Leader
Technical Support Department
Host Department, LLC
501 Silverside Rd, Suite 105
Wilmington, DE 19809
USA |
|
| All Bad, 31st 2006f May, 2006 |
Today is 5/31/06 and the problem I went out of my way to GIVE THEM the anser to, STILL DOES NOT WORK. See below.
Thursday, January 26, 2006 9:10 AM
Ticket# LTK30011338888X
Problem: Client-side 2.0 Framework controls do
not work on the worldispnetwork.com secure page.
Microsoft Tech's answer after checking MY site (in
10 minutes or less): I found your problem for
sure. .Net 2.0 isn't properly installed on your site. In your page,
there
is a reference to: Quote:
/aspnet_client/system_web/2_0_50727/WebUIValidation.js ...which
doesn't
exist. That's a shared folder than contains the resources using by
ASP.Net
2.0 controls and stuff, without it your validators won't
work. |
|
| ME, 31st 2006f May, 2006 |
Based on BBB files, this company has an unsatisfactory record with the Bureau due to ...
http://www.data.bbb.org/scripts/cgiip.exe/WService=wilmington/wilmington/showrpt.html?zid=FTGpGhInLg |
|
| Great Liar, 31st 2006f May, 2006 |
| Yah right! Post your website address. My sites are spread out on a few of their servers and there has been nothing but trouble on all of them. At least you have become a hair wiser and stopped bragging about how great the support (you should never need) is. |
|
| Great, 31st 2006f May, 2006 |
| Host Department has been hosting 2 of my websites for over 4 years now, and I am very impressed with the uptime. I recommend Host Department to anyone, no matter what your budget is, there is a plan for everyone and every website. |
|
| SampleOfLiveChat, 29th 2006f May, 2006 |
Notice the time of 2 hours sitting in chat. This is actually an above-average chat. Usually I'll be asked the same questions over and over again, like "what's the problem" and "what's the site address". 9 out of 10 times I feel like I'm talking to a 3 year old who just doesn't comprehend what I'm saying. I've changed the name of my customer's site that is involved, but left my own. Anyway, here's a live sample:
Chat start time: May 29, 2006 10:44:04 AM EST
Chat end time: May 29, 2006 12:43:32 PM EST
Duration (actual chatting time): 01:59:28
Operator: Ben Hill
Chat Transcript
info: An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 5 seconds. While waiting you might want to review our Knowledge Base. If you are having problems with your mail service, please refer to this update. Also please review our current network status page, just in case your problem is already being taken care of by our team.
info: Your chat request has been assigned to Ben Hill, please wait momentarily for Ben Hill to gather up your account information so he can serve you efficiently. Thank you!
Ben Hill: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
Me Again: Could you tell me why neither of my problems were fixed yet? XXXCusomerSiteXXX.org doesn't work at all, and https://3-bdesign.worldispnetwork.com/contact_3-bDesign.aspx (and any other secure page for 3-bSoftware.com, and 3-bPhoto.com doesn't work either so the problem is in the: https://3-bdesign.worldispnetwork.com part). I was online with Randy for 45 minutes last night and the best he could come up with, after replacing my web.config file with a blank one, was that there are errors in my scripts. Seeing as I have touched ANY of those sites in well over a month and they all worked fine last time I did, I would have to imagine Randy doen't have a clue...as I told him last night. Any chance you can figure out what's going on?
Ben Hill: I will check your account details. Kindly hold on for a moment.
Me Again: ok
Ben Hill: .
Ben Hill: which .Net version do you use for domain: XXXCusomerSiteXXX.org ?
Me Again: 2.0
Ben Hill: okay, hold on
Me Again: ok
Ben Hill: .
Ben Hill: please check http://XXXCusomerSiteXXX.org/
Ben Hill: now I'll check the HTTPS issue.
Ben Hill: please wait a moment
Me Again: All pages work. Thanks.
Me Again: ok
Ben Hill: you're welcome :)
Ben Hill: I'm checking...
Me Again: On this same problem on another site you host for me, last time somebody had to delete and recreate the name I use for it to work. In this case it would be the 3-bdesign
Ben Hill: I will be right with you.
Ben Hill: Thank you for waiting. I'll be with you in just a moment.
Me Again: ok
Ben Hill: I'm still working on it...
Me Again: Did you see what I wrote? The last guy deleted the name and re-entered it and it worked.
Me Again: It can't be the server itself because other sites of mine use it and I don't have the problem with them.
Ben Hill: Yes, I saw what you wrote.
Me Again: How you making out? I've been sitting here for over 2 hours now.
Ben Hill: sorry for the delay, we need more time to fix the shared SSL issue.
Ben Hill: if you don't mind, please tell me your email address, we'll inform you when it's been done. |
|
| Dave, 27th 2006f May, 2006 |
David, that's funny. It goes to show how stupid they really are, haha.
What makes it funnier is that they are bragging about their support...you only need support when there is a problem, jackass! |
|
| David, 18th 2006f May, 2006 |
HD is the worst. I find it odd that the same message has been posted twice by two "different people". Hmmmmm.... you know the company sucks when they have to go out and counter-act valid negative reviews. Scroll down and see this message posted twice by two different names:
"I wish to thank Host Deparment and their support team for the excellent service. As usual, the quick and accurate response has been more than helpful and I will state again that you guys are the best!" |
|
| Robby, 18th 2006f May, 2006 |
| Anyone that says they get excellent service are obviously people that work at HD posing as clients. Anyone that has a serious site that has been with them for any length of time would know that they are the worst host on the Internet. Slow, tech support has no clue when there's a REAL problem. We had 8 web sites mysteriously disappear within 3 days, and they blamed it on us! Further, they finally told us that they do not offer file backups, so we were screwed. That was the last straw, and now we are spreading the word. Oh, and forget about getting them on the phone. And if you do, you can't understand them. |
|
| stephane, 17th 2006f May, 2006 |
| I wish to thank Host Deparment and their support team for the excellent service. As usual, the quick and accurate response has been more than helpful and I will state again that you guys are the best! |
|
| Kilmer, 15th 2006f May, 2006 |
| I have owned two single domain accounts with two different places and never have i been treated with the utmost respect, or been handed so many resources on a golden platter than hostdepartment.com . My experience here has been absolutely superb. Everyday has been so exciting for me - and i don't even have my service sight finished, but every time i start working on it, i smile the biggest smile knowing i am going to soon be making sales to customers and starting my own online empire. |
|
| Dave, 29th 2006f April, 2006 |
Here's the last mail I got from them about that 34 day old problem. Notice the date of the last time I heard from them (again I will say, a 34 day old problem)...
Sent: Thursday, April 20, 2006 5:11 AM
Subject: RE: Problems. (Ticket ID: LTK30014815160X)
Dear Valued Client,
I will forward this issue to our sysadmin windows, and he will be
in touch with you real soon. His name is Andrew Jackson, and his
email address is andrew@hostdepartment.net (just in case you want
to contact him afterwards). Usually we do not allow our clients
to contact our sysadmins directly because their work loads are
currently high. But in your case, I have asked the Operations Manager,
and he had approved of it. This will be the first time we give
out his info to our clients.
Andrew will give you a better explanation whether your problem can
be solved or not, and he will give you the best solution for your problem. Your understanding and cooperation will be appreciated
upon this matter.
Thank you for contacting us at hostdepartment.com.
Best Regards,
Frederick Zaine
Technical Support
Host Department, LLC
501 Silverside Rd, Suite 105
Wilmington, DE 19809
Never heard from Andrew, never heard from anybody and the problem is still there. Let me also tell you that the problem I'm having is something that comes with the package I pay for. It's not like I"m asking them to do anything special. Of course they're all paid off for services I'm not getting but supposed to. They're the worst. The last host that was this bad was FeaturePrice.com, but they have been long out of business for years now. |
|
| Dave, 29th 2006f April, 2006 |
Hey Kim, why don't you post your addresses? It can't hurt to get extra hits can it? I've noticed for the first time during the year those fools have hosted me, my site is starting to actually move at speeds it's supposed to. I have to bet you're the owner of HD, Jim, not Kim. My next step is to start talking about the 34 days I'm still waiting for you to fix the secure server's 2.0 framework for the site that I didn't list. Once I have their permission I'm going to complain to the world about that one too. Let's see if you can mysteriously get that working right now...it's only been 34 days so far that the secure server has no 2.0 client side validation. And I know you know exactly what site I'm talking about.
And I will say again, anybody who questions me, contact me through my website (if it's still working) and I'll mail you 100 chat transcripts. I'm glad I have the chance to add another negative. You guys are the worst. |
|
| Kim, 29th 2006f April, 2006 |
| I have placed 3 domains with Host department so far and have had no problems. Response to tickets is fast and honest. I now plan to move 6 more domains there, since the first 3 were a "test." |
|
| Dave, 25th 2006f April, 2006 |
I just wanted to quote Jon, because it's worth showing you again. HD's site doesn't go down even when you're site has been down for 8 hours. There is absolutely no way their client's sites are ranked anywhere near the 90% mark. Anyway, here's Jon...
"Jon, 24th of March, 2006
In follow-up of my last review - I just learned hostdepartment hosts their clients on a different server then their own own site. So as you see on the left, their uptime may be 99% for their own site - but their clients sites are more like 87% according to my server watcher at easymonitor.com STAY away, hostdepartment.com will be out of business soon. I guarantee it. "
<a href='http://3-bPhoto.com'>Check for yourself</a> |
|
| Dave, 25th 2006f April, 2006 |
"They have very american names, like "Josh Stevens" and "Mike Brown" but they obviously have a rudimentary grasp of the language. "
Hey Matthew, see that "they" you used? I'm thinking it's one person because they all have the same spelling mistakes, they all use the same grammar, they all can be literally replaced by a monkey and you wouldn't know the difference (as long as the monkey could bang the keyboard). For the first few months I constantly asked them if they were some computerized response and not human at all. The questions they'd ask were just too stupid to be from an actual person on the other end. Anyway, my time is up in August of 2006, feel free to check out my load time at my site until then. If it works at all, try opening the contact us page. Keep in mind that there is absoultely no reason why my page shouldn't be loaded in 1 second. Once every three months it does. HD's service and servers, are so bad I never even bothered updating my site to a 'real' money making one. I just use it as a test space for other client sites I'm building. On a scale of one to ten...they don't make it on the scale. And all the good posts from reviews HAVE to be from HD itself. Nobody could ever possibly say anything good about this company, because there's nothing good to say...and that's compiled from a years worth of talking in chat a few times every day...and I have ALL the transcripts to prove it. They are the worst.
http://3-bPhoto.com |
|
| Jeff, 18th 2006f April, 2006 |
| They are a great host with great prices on plans with all the features and great support. But I finally got my own server so I moved to it I would recommend them though they are great. |
|
| Vanessa, 04th 2006f April, 2006 |
| I wish to thank Host Deparment and their support team for the excellent service. As usual, the quick and accurate response has been more than helpful and I will state again that you guys are the best! |
|
| Christina, 04th 2006f April, 2006 |
| Host Department makes domain registration and set up for web hosting fast and simple. Your efficient control panel offers many options and applications that are simple to install and easy to use. Your service department is quick to respond. |
|
| Pio, 03rd 2006f April, 2006 |
Host Department is the best host I have ever had. The Tech-Support is really helpful, and always sends back quick and personal informative solution. The packages are GREAT, and what a great value consider the level of service and support that you get.
|
|
| lunar, 03rd 2006f April, 2006 |
Satisfying
Host Department is the best place that I have had sites hosted, and I have used at least 10 hosts before them. I have used them for shared hosting and a reseller account, and I am extremely happy with both. The tech support is extremely quick and very helpful. |
|
| arron, 27th 2006f March, 2006 |
Wow, while I’m just browsing around. I stumbled upon a review of Host Department.
I also like to share my Opinion. I have been their client for almost a year now. And I admit, sometimes there is a little down time on the server. But hey, can you mention one Hosting Company that doesn’t experience it?
For many years I across upon the worst, before I met Host Department. Of course there will always be problems. But for me I learned that, the most important thing is how the web hosting company I sign up for overcomes those problems.
To be able to do so, they have to be equip by “Best of the Best” support.
And I found them in Host Department. If there is a problem on my Server, I immediately contact them. And in matter of second, they come up with a solution.
I never really believed that a host had 24/7 support. But, I once contact them through Live Chat session at 3:00AM EST and someone live answered my call.
Definitely an A+ for their Technical Support!! |
|
| Jon, 24th 2006f March, 2006 |
| In follow-up of my last review - I just learned hostdepartment hosts their clients on a different server then their own own site. So as you see on the left, their uptime may be 99% for their own site - but their clients sites are more like 87% according to my server watcher at easymonitor.com STAY away, hostdepartment.com will be out of business soon. I guarantee it. |
|
| Jon, 24th 2006f March, 2006 |
| Stay clear AWAY from hostdepartment - their servers are always down. In fact, all my sites are down right now on their warrior server. They will ruin your online business |
|
| Leonard Clark, 22nd 2006f March, 2006 |
| Amazing. Their Support is awesome, friendly and really supportive...esp. w/ people who don't know anything about hosting (ie, me). |
|
| Philip, 20th 2006f March, 2006 |
| Only been with them for a month. So far, great customer service, quick activation, no downtime and even moved my site for me. Great value for the money! |
|
| David, 15th 2006f March, 2006 |
| Great price with all the options of much more expensive hosting. Plus, the service and support is excellent! |
|
| Don, 06th 2006f March, 2006 |
| I read all bad review about Host Department, but I don’t experience any trouble with this web hosting company. The price is good, affordable for me. Since I don’t use monitoring tool, I don’t have any data about down time. But my site is working properly. |
|
| Stan, 01st 2006f March, 2006 |
| I just sign up for 2 weeks, but it seems ok, I never experience slow or downtime. Live chat support is ok, they help me fix my site. And for now I’m settled with Hostdepartment. |
|
| Matthew, 18th 2006f February, 2006 |
I've been using HostDepartment on a reseller plan for about 2 months now, just to test out their services. I guess I have a neutral review so far. The pricing is wonderful, as well as the reseller tools. I like being able to have access to both Unix and Windows platoforms at the same time. Also, I have always been able to connect with tech support via their online chat.
However, I've noticed several periods of downtime -- usually in the late evenings, and they only last a few minutes...but my gut tells me that that is a sign of overloaded servers. And, I think it is obvious that the online tech support "chatters" are overseas. They have very american names, like "Josh Stevens" and "Mike Brown" but they obviously have a rudimentary grasp of the language. |
|
| Sue, 15th 2006f February, 2006 |
I so much agree with Joe. Prices are good, but what do you get in return? I'd rather pay MORE and get MORE!
I have used Hostdepartment for almost 4 years and at first I was content but they have turned into one of the worst hosting providers!
My site was very very slow, not even reaching 15 kb/sec.
Hostdepartment sucks! |
|
| Hedwing, 24th 2006f January, 2006 |
| I totally agree with Joe, this Company has really good prices but very very poor customer support and their server are so so over loaded...Be Careful |
|
| Tom, 11th 2006f January, 2006 |
| I don't know what this site is talking about.... Popularity #2; Rank #129! Run for your life! Never get them as a host! There is not a single phone number that actually works! It usually will lead you to filled voice mail boxes and you can't even leave a message! They suck! The online reps are uneducated, non-technical amateurs from overseas and they treat you very poorly! I repeat, find something else! |
|
| Joe, 09th 2006f January, 2006 |
| Hostdepartment is a joke.. They have wonderful prices but really really poor quality.. Resellers BEWARE |
|
