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Hostdepartment General Information
  Hostdepartment is providing Reseller web hosting services, has been founded in 2001 and now it's years in business.

hostdepartment.com average uptime is 99.993% (rank #1098 on our directory) with total 88960 successful and 6 failed checks, monitored since 2005-08-23. Similar companies with 99.993% uptime are and naf.com.

Search for "hostdepartment.com" on 3 biggest search engines returns average of 1378333 results so company name popularity rank is #8.

There have been 550 positive votes for Hostdepartment and 250 negative. And overall company rank on our directory is #14 (similar companies are 000webhost.com and midphase.com)

Web Hosting Packages
  PREMIUM RESELLER (Type: Reseller) - 50 GB space, 150 GB bandwidth for $24.95/mo

Some technical data about hostdepartment.com
  IP Location: California - Milpitas - Host Department Llc
Blacklist Status: Clear
Nameserver: NS2.WORLDISPNETWORK.COM
Registrar: ENOM, INC.
Server Type: Apache
Website Title: Web Hosting, Reseller Hosting, Free Web Hosting, and Domain Name Registration by HostDepartment.Com
Description: Web hosting, reseller hosting, free web hosting, and domain names provider : Host Department offer cheap web hosting, ad-free hosts services, domain name registration, and endless growth reseller solutions. We have plans for personal to enterprise needs

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Web Hosting Reviews and Ratings
Nats, 08th 2011 October, 2011
Hostdepartment sucks..poor serviece..bunch of thieves..
Semon, 03rd 2011 October, 2011
One of the worst ever decisions to host with these kids. Unfortunately used their service for a year and a half because of promises things would get better, then got charged for 3 years. Got the last year refunded and now getting another bill from these idiots even though I havent used them in 2 1/2 years... whatever you do do not give them your credit card.. they will never take their claws off it, I had to cancel my credit card and get a new one issued because of these fools.
JOE, 18th 2011 August, 2011
May be u r right Gabriel but Even I have hosted a website with them but have never faced any problem. I recommend you this site
Kelly, 17th 2011 August, 2011
Worst hosting company I have ever dealt with. I was with them for years. Suddenly their system started billing me $100 per day. To get it to stop, I finally had to report them to the New Jersey Attorney General's office.

I transferred my two accounts with their respective domains away from them months ago. Guess what? They continue to bill me and threaten me, even though my webmaster has contacted them repeatedly. I've given them 24 hours; if not, I will report them to the Attorney General again.

Just a note to all who are thinking of reporting them to the BBB...don't waste your time. An unscrupulous company is not going to care about its BBB rating. If you want to do something that will make a difference, report them to the AG.
Senobio, 12th 2011 August, 2011
I have been with HD for over 8 years and have had ups and downs with their service and esp. tech support. They have an employee uprising and the employees wiped out services to all clients for awhile. They got us up and running after a week but did it with Americans and not an ethnic work force of Indians (not Native Americans) who use anglo names to disguise their real names and maintain an inability to understand simple American English. This is apparent when you read the chat lines and see the broken verbage within the chat. Additionally they use PHP injectors that most antivirus programs flag and refuse to allow you to FTP via applications or programs such as Filezilla, or Dreamweaver, Microsoft Essentials or Norton Security, or Websense Triton. I had asked them to remove all files from my web directory and they express in their ticket they were and in less than 24 hours there were 19 html pages of a viagra, Canadian pharmacies seller domains in my folders hidden. What is worst is they explained that it was an error and that the ticket would be escalated to Admin to resolve....WTF How do you inject these type of pages and cannot explain it. It is owned by an Indian who employs other Indians (and again not Native Americans) who lack fundamental skills in the area of networking and English. The same is with my Unlimited Wesite Hosting package, I always asked about the domain name and they assured it was for life as long as you host with them. I tried to transfer domain name after leaving their subscription and it was locked with a ENOM services so I could not transfer the name because it is owned and registered by Host Department. Over all they offer a valuable lesson to startup service to website newbies and allow you to gain a footing so you can sharpen your website and host skills. Also be careful of JUSTHOST who really overcharges for their upgrades packages. I purchased a SSL for $50 and found out that the customer support personnel got a $35 commission for the SSL that I could have bought from original vendor for $15 myself and I became a reseller for the same SSL product....
Josh, 15th 2011 April, 2011
They are down several days at least once per month. I have to harass to get anything done. I am switching. I was patient for too long.
alex, 07th 2011 April, 2011
i have been hosting my site for the past 3 years and i haven't faced any such serious problems and i do often call the support team 18668874678 which works perfectly alright .
Stuart B. Scholer, 05th 2011 April, 2011
I had my web-site with Host Department for several years. It had been OK service with some small problems here and there but basically worked for me. But in March 2010 they lost all my files for years of work and software. This site was put up for me by a re-seller that left me a couple of years ago. unfortunately I did not know to back it up. I have lost all of the hundreds of hours of content that I had loaded up. All of the SEO work that had been done to it. All of the structure and Admin software. Poof!!! All disappeared. I think they lost it when they were sevicing their system. Not even an apology from these people. My web-site was 2-4-U.com . Now I am starting from scratch. Obviously I am not with Host Department LLC any more. Back up all of your work because these clowns won't help you to get it back if is lost!
Naresh, 01st 2011 April, 2011
Well, As per my view Hostdepartment is not a fake company. I am using hostdepartment's services since last 4 years. And I am getting full support by them. But since last 1.5 years there are several technical problems in the server and control panel. Though they are there to solve the problem every time. But I think there is some problem in administration team of Hostdepartment. They are really good service providers. but still i want to mention they have technical faults..
Muhammad, 01st 2011 March, 2011
I bet at least 3 4 latest and positive reviews on this page are from Host Department's technical support people.

HostDepartment is the worst worst PATHETIC service in world.

I wish I could switch my reseller account immediately and wish I could do something to close this &^$%#*@ company.
Gabrielle, 01st 2010 November, 2010
well i'm not sure if they improve there quality..... but after reading the review not understand.........its really customer feedback or HD team member doing them self??????????
sagar, 18th 2010 October, 2010
Best web host I have ever used. More reliable than any other web host of this size, it really does show, quality hosting! Very fast and friendly support. No downtime within my stay with hostdepartment. I have been hosting with them. Fast, secure and very well kept servers. Seems unlike many other hosts they really have nothing to hide. Signing up with Hostdepartment.com was a very good choice of mine, I feel safe with them and don't think I'll be going anywhere else anytime soon. I dont know why some of the customers feel bad, Hostdepartment.com service is poor is a night mare , Its absolute 99.9% uptime of the site ,Thank you! "
Dustin, 24th 2010 September, 2010

I wanted to add my voice to the choir of displeased. These guys are technically challenged at best, morons and thieves at worst. They never do what they say they will, never respond to attempts to resolve issues and only care about taking your money.

I have been waiting over three months for a credit. I feel like I was robbed.
Jessica, 31st 2010 August, 2010
I have gone through all the negative feed back and reviews about Host Department, but I donít feel any discomfort with this web hosting company. And the next appreciative one is "The price " , it is good and bearable for me.
Nani, 31st 2010 August, 2010
I have signed up with hostdepartment.com. They have handled my accounts and all my domains wid care. and they also gave me a very good customer care
nani, 31st 2010 August, 2010
i've signed up host department.. I am very much satisfied, the customer care unit are also responding very well.. Thank you
dayanand, 31st 2010 August, 2010
" Best web host I have ever used. More reliable than any other web host of this size, it really does show, quality hosting! Very fast and friendly support. No downtime within 3 years. I have been hosting with them. Fast, secure and very well kept servers. Seems unlike many other hosts they really have nothing to hide. Signing up with Hostdepartment.com was a very good choice of mine, I feel safe with them and don't think I'll be going anywhere else anytime soon. I dont know why some of the customers feel bad, Hostdepartment.com service is poor is a night mare , Its absolute 99.9% uptime ,Thank you! "
napoline, 31st 2010 August, 2010
Hostdepartment.com is really an Excellent run server company, with top and best customer and technical support whic i never had from any one.
Marvin, 31st 2010 August, 2010
I constantly have problem in emails. Sometimes cannot send email out or receiving any. But it is solved within short time,i used to get repeatly error message of sending emails it was solved on Live chat, my friends had listen to this and had opened new accounts with hostdepartment.com they also got good services from them.

Peter, 31st 2010 August, 2010
I am reseller of hostdepartment and i am with them for a long 4yrs they provide instant access to the issue,I have many clents under me when they have a problem i used to contact live chat their support really helped me a lot. My customers were satisfied and business work fantastic, i earn a lot, I am very much thank ful to hostdepartment.com
johnson, 31st 2010 August, 2010
Hostdepartment.com provides best service than any other provider, I am a customer for this company for about 3 years , they developed quality in their service.I am very much satisfied with their services.
paul, 31st 2010 August, 2010
"I wish to thank Host Deparment and their support team for the excellent service. As usual, the quick and accurate response has been more than helpful and I will state again that you guys are the best!"
kevin, 06th 2010 July, 2010
It's shocking!!!!! I constantly have problem in emails. Sometimes cannot send email out or receiving any. But sometimes I repeatly get error message of sending emails but the receivers have got multiple emails. I sent the support tickets and never got reply. Shocking shocking!!!!!!!
Eric, 13th 2010 April, 2010
If you need a social app, message board, wiki, blog or any app that needs a time stamp in its posts, then Host Department ain't for you. I'm sure there is a way to add some code to get your apps to pull a date from other than the server but I'm myself just a html cut and paste webmaster and the server time just never made it to their check list of things to do when they did monthly maintenance. Even with simple requests to please set the server clock to the correct time after doing the monthly maintenance. Every 4 to 6 weeks the server clock would be off not the time zone difference but any random time from 18 minutes, 6 hours, 14 hours, 2 hours, 90 minutes, 4 hours. They adjust the server to the correct time within 24 hours of sending in a support ticket but after 2 years of sending a request every 1 or 2 months for a simple server clock correction just made me not renew for a third year. Downtime is also an issue. Only because I update my website on a daily basis and 5 out of 100 times I wanted to FTP my files I had to wait half an hour or an hour or more. Might be shared hosting reasons but it happened several times a week every week for 2 years. This wasn't an FTP thing. My site was down with a blank screen during these times. Not being able to FTP so often was what was frustrating to me as someone who does a lot of updating.
Bert Brooks, 29th 2010 March, 2010
Hostdepartment,You got a great employee here and a top notch service rep for your company.... Blown away with the fast and professional help I received from Steve in my hour of need...
nancy@vcreation.com, 26th 2010 March, 2010
Mark is very active person in your customer support team he solve my problem in just very small time i thank him very much and all of your customer support team.
Jeff, 05th 2010 March, 2010
I stopped using these guys back in November of 2009 when their system crashed AGAIN. This time for several days. They claim the site will return in a few hours when it turns our to be a few days. Now, they went to charge me again for the next billing cycle, I go to cancel, and the control panel is unavailable because of a recent system upgrade error. Online chat was able to help me and cancel the recurring billing, but they were sure slow. Like other reviews, my relationship with hostdepartment.com started off extremely positive, then went down hill quickly. It's really sad to see a good company go down hill so fast.
asad tom, 14th 2010 February, 2010
their service was great for few months and then all email services start to go down every few weeks which cuase me a trouble with my clients and now all of my websites are down i will transfer my domain from this company to other one
i don't recommend them after 2 years, they don'thave reliable service at all
Casey, 17th 2009 November, 2009
This is hand down the worst hosting company on the planet. I have no idea how one company can suck so badly at what they do. I am so mad at them I could spit fire. Good Lord almighty, I hate these people.
Casey, 17th 2009 November, 2009
I am so pissed at this company I could spit fire. I can not WAIT to leave! As son as I am able to download all my email that I have not been able to retrieve for FIVE DAYS I am getting the living F@#K OFF this company. I have submitted countess tickets with no reply. I have called their phone number, but all it does is tell you to use the lie chat and then hangs up on you. Their live chat is off line. They don't answer emails. I have left complains with the BBB. Good f#@king Sh!t people!!! YOU F*CK!ING SUCK!!!
Murtaza Zoaib, 17th 2009 November, 2009
Customer since 2007, HD was good for 1st year then when i added 40 domains it started giving me troubles of all kinds, all webs goes down for atleast 20 to 25imes daily, NO RESPONSE NO MONEY BACK, & my so called FREE for LIFE Domain is EXPIRED!
Murtaza Zoaib, 17th 2009 November, 2009
I am customer since 2007, company was good for 1st year but then when i added 40 domains it started giving me troubles of all kinds, my all webs goes down for atleast 20 to 25imes daily, no response from customer care and moreover they have now expired my primary domain which they offered me for FREE for LIFE!! i have lost my several clients and trying to move my all clients to better hosting atleast better then HD it really sucks NO MONEY BACK NO RESPONSE NO SERVICE!
angela, 14th 2009 November, 2009
hostdepartment.com ,the wrost hosting!
Angela, 14th 2009 November, 2009
I had been Hostdepartment for more than 2 years,sometime I asked myself why can I stay with this worst hosting for so long,from the fist day,they told me can offer me a free domain,but charged me $98.asked for refund so many times but not successful.then HD told me can use $98 as part of hosting fee in the future,I made a very big mistake to accept this deal.just dont want to lose $98, I stayed with them for so long.but my website always down,always have many problem.now I realise need to find a new host,stay with them,not just lost $98, but all my customers and COST TOO MUCH!guess cant get refund anyway.
hostdepartment,the wrost hosting!
Mike, 13th 2009 November, 2009
I started with Host Department back about five years ago. They were fine in the beginning but not now! My sites are down, they don't respond to any tech support. I'm trying to move away from them now. DO NOT USE THEM! They are crazy if they think they are going to take my money and I'm not going to raise hell and give them a black eye!
JG, 09th 2009 November, 2009
I'm Agree with all these comments,.As soon as they fix their "technical issues" I'm downloading my webmail and getting out of there
HD Reseller, 06th 2009 November, 2009
All the web host forums are full of really BAD discussions about the company. I even know resellers who have complained to BBB and Consumer Affair Department.

First, I think all those who use HD services are either IT people or know IT to a certain limit. Let's think guys:

"Any network issue (even setting up a complete hosting infrastructure from scratch would have finished"

Conclusion could be any of:

"They are going down (closing)"
"They are moving to another host provider"
"They have reached their hosting limits and cannot afford to pay more to exapnd"

Facts we have:

This is an LLC company formed in Delaware state (owner is Indian not living in the US). This means that he can close the company down and vanish (no legal committment).

Final Conclusion:

Get away as quickly as possible.
eben, 04th 2009 November, 2009
PLEASE STAY AWAY ! Bunch of thieves
Spider, 04th 2009 November, 2009
I have and entire business hostess with this usless company os a reseller. I have lost every customer I have, mys sites have been down an entire month.

I would stay well away from these idiots. They are buy far the worst hosting company on the net.

The live chat is not working, the phone is non functioning, they refuse to answer tech tickets.

These guys are ass-wholes
JP, 03rd 2009 November, 2009
I'm trying to stay with theses guys...again you get what U pay for...but 2 weeks is too much...as another reviewer stated...I am still hanging in here in order to download my 11000 emails...but now it seems that they have turned off POP access.. WTF???
sam, 02nd 2009 November, 2009
My site has been down now for 1 week.No response to emails.
I wish there was a rating system in - negative. I would give them -100

The only reason i am posting this review is cause I do not want anyone else to suffer
Doug Kranz, 01st 2009 November, 2009
While we all have been affected in the past two weeks, and many of us, many times before, I think part of the biggest issue we all have is the lack of communication between Hostdepartment.com and their customers. It might be better for us to let them know what is really bugging us, along with the down time. I some how think that HD really wants to run a good business but some where things fall along the cracks and they get scared, and do not know how to handle the huge influx of complaints.
Maybe instead of us complaining all the time, lets ask HD how we can help them become betterÖ.
David, 31st 2009 October, 2009
I have been with Host Department for almost a year. I have their "Unlimited" plan but ever since the beginning, I keep getting emails from them saying I am in violation and have to reduce my bandwidth, file size, or database size. No lately their servers keep going down ALL THE TIME!! Currently none of my sites are functional! At first I thought they were providing a great deal but now I know it is not worth it. I found a www rdollc com has a unlimited plan also and have not had any problems with them so far! Stay away from Host Department!!!
Jason, 31st 2009 October, 2009
hostdepartment.com is really a non responsible company. When they are down, they never send a notice to customers nor look for alternative way to send contact. It sounds they have reason and right to down all the times. They donít care about this.

Today they are down for the whole day. I moved out one of important domains from them and have kept working on this domain on another new server because a lot of codes I have to change on the serve, so I have no time to move other sites out from hostdepartment.com.

Today I finally get ready to move other sites, but now I realized they are still down!

Since my first domain was moving out on 21 Oct, come to today 10 days past! But they are still down. I came to this review page, and realized that during these 10 days, almost everyday people keep adding complains.

I do feel we need to do something. They really sound do not care about this. If they care, they should send a sorry letter or email to customers.

I think we should make a file that includes all these complains on this page and send to HD. Let them read these. They may not know how their bad service has affected so many companies.

Try their web site now. It is completely down!

http://www.hostdepartment.com/

Of course our websites all down too. FTP is down. Nothing we can do. But I still have several important domains on their host. If they completely disappeared, just like today we have no any way to contact them, what we can do?

They have not finished their services as premised on our contract, but they keep down all the times, it equally like they do not provide service and run away from customers after they got our money. So what is difference between what they do and stealing money?

I am not the person who knows how to fight; I even do not like that way, but we should compassionately teach these people to care about others. At least they should know how to apologize.

They not only cheat your money, but they also cheat you by telling you it will be fixed in a few hours; but many days, weeks, or even never know how many days more to get fixed. I think when they tell us it will be fixed in a few hours, they selves already know it will not be fixed in a few hours, but because they used to cheating, so they naturally and confidently cheat you without any effort.

This is the most important problem. Not just money.

I do suggest that this web page host packs all these complains and put them in one file and send to HD, and keep a backup file for future use in case a lawsuit may be really needed for their improvement in personality, not just for business.

Juan, 31st 2009 October, 2009
Soon as they fix their problem im migrating to my own hosting company. I have been a customer with them for 4 years now. I can get better service, no downtime, and more for less.
I need to run a business not a game. I would advise you all to no use hostdepartment.com if you do go with their services, dont say i didnt warn you. ;-)
UPPPS, 31st 2009 October, 2009
Just 1 recomendation: stay or move away as soon as possible
UPPPS, 31st 2009 October, 2009
You can add another unsatisfied customer... Hosting ~ 200 sites at hostdepartment but the last month it was terrible. No websites, no email, even the support is not reachable. I started already moving to another hosting service
Darren, 31st 2009 October, 2009
May I suggest logging in/making an account with the larger companies like Network Solutions to re-claim/renew your domains. HD is just a reseller. You hold the license on your domain. You can't do anything about HD's incompetence, but you can protect your interests. I moved all of my sites from HD, and am going through the process of rebuilding. Once rebuilt, I am going to regularly backup these files to prevent this madness from happening again.
Darren Williams, 31st 2009 October, 2009
I noticed on Network Solutions you can make a $$$ offer for a domain. May I suggest you at least sign on to one of the bigger domain sites, and try to claim/re-claim your domain that way. Host Department is just a reseller of domains. These sites offer real support, and can guide you through renewing/re-claiming your domains.
haythem hassan, 31st 2009 October, 2009
hostdepartment is the worst thing that can happen to any hosting company, they are down since 2 weeks now no emails no sites, nothing..... we have all to work together to sue them, we are web design company in egypt and because of them we lost most of our clients, we filled complain in bbb & fdic but nothing happened at all
lets all do something to sue hostdepartment, i was trying to move my domains but now even i cant everything is down
Gino, 30th 2009 October, 2009
I've been with hostdepartment as a reseller for a few years, they had their ups and downs, but during the last month, HOLY CRAP. I host many sites, they are always down, emails don't work, I can't log into the control panel, service tickets take 2 weeks for a response, I am in the process of transfering all the business. Their service and product is unaceptable
John, 30th 2009 October, 2009
Another unsatisfied customer. I have 6 sites hosted with this company and for the past month every site has been down. I'm just waiting to transfer now. They sent me an email recently stating that the company has had a falling out with the previous customer service department and that the old company has sabotaged their system. Huh? Why would a customer service department have direct access to the mainframe computers. Sound like B.S. and the bottom line is stay as far away from this compnay as possible.
Coldan, 29th 2009 October, 2009
My page is down but when I open it my computer reports a virus. So page is down and also with virus. All my html codes are overwritten and is not the first time that it hapens.
JD, 29th 2009 October, 2009
The worst shower of shites that ever was.
JD, 29th 2009 October, 2009
This is the worst company in the world. The absolute worse, most imcompetent, most duplicitous company in the world. Although "company" is probably an exaggeration as it seems to be a monkey in a basement somewhere.

They advertise zero downtime. My site has been down for six days now with no resolution in sight. I keep opening "tickets" - none of these are responded to and their Livechat does not generally work.
JD, 29th 2009 October, 2009
This is truly the worst, most incompetent, most duplicitous company I have ever had the misfortune to deal with. I have been with them for two years of misery. When I tried to move one of my sites I had to email them over twenty times to get them to release the site - the process took over a month! Currently their own website is down; my website is down; my email is not working and their so-called Livechat is also not working.

I get the occasional email from them which is clearly not written by a native English speaker - full of grammatical errors and odd turns of phrase. All these emails are only platitudes and excuses - never any information. They say things like "our admins are working on it" and "it will be fixed very soon" - my site is currently down for a full week, and they are still advertising zero downtime!

I renewed my domain with them lately with the intention of moving it shortly thereafter - I needed it up at that particular time. As soon as the payment was processed - within hours! - the site went down and has remained down since. I have lodged a new "ticket" on their support site each day for seven days - no reply.

Stay away from this company. It is my belief that they are going out of business anyway but are trying to get in as much money as they can before the final collapse.
Heidi, 29th 2009 October, 2009
I can't believe someone things the negative reviews are from jealous competitors! All the complaints listed here are true. Since the beginning of the summer something terribly wrong has been going on with this company. The moment they fix their "technical issues" I'm downloading my webmail and getting the heck out of there. I barely can even access my webmail, at most every other day, and cannot download until they fix the problem they've been trying to fix for over 30 days now! It's shameful! STAY AWAY from hostdepartment.com
Donna, 28th 2009 October, 2009
They aren't answering their phone, email are getting delivery failure and site isn't working. They didn't renew my domain, so I've lost my domain and they have all of my domains locked so I can't transfer any of them. I had 5 domains parked there and it looks like I've lost all of them. Anyone know how to retrieve a domain when the place it is parked goes down?
Donna, 28th 2009 October, 2009
I paid for my domain renewal and they never processed it. It has been 10 days and now I'm afraid I may lose my domain. It is sitting with ENOM? I moved my hosting off years ago because the service was horrible, but my domains were still parked there. Now I'm trying to move my parked domains away but can't get to their site. Stay away from this place. If I can get to my domains I'm taking them and running fast!! Their automatic renewal doesn't work. I have had money in the deposit account for several years that I can't get to and they never auto renew with it. They also don't notify you when your domain is going to expire.
sanjeev, 28th 2009 October, 2009
5 days and counting and they are still down.
Please do yourself a favor. Do not signup with them
elawcase, 28th 2009 October, 2009
Hello, You can email me at elawcase@gmail.com which I can put you together with others on hostdepartment services.
Dave, 27th 2009 October, 2009
Buyer beware. I have been stuck with these idiots for way to long. Hostdepartment is a joke. My sites have been down for 6 days and counting. They claimed in the first couple day that it was a network problem, and now the last couple days its an attack from DOS. I think that this company is run by a bunch of clowns. They never answer the phone, you wait for hours on the que in the live chat. LOL, and wait for days to get a critical ticket answered when a site goes down. I have lost half of my customers. Stay well away from these idiots.
jorge, 27th 2009 October, 2009
bad service, I have no email or web 1 week ago and no one responds, are the worst
Coldan, 27th 2009 October, 2009
Run away from hostdepartment. It should by named worstdepartment. I am running away. Bye, bye.
Coldan, 27th 2009 October, 2009
Hello.

Things go from bad to worse.
I want to move to another server.
Ron, 27th 2009 October, 2009
None of my sites are working.
Ron, 27th 2009 October, 2009
Hostdepartment. Sigh. If you want to lose clients. Go with HD. They started charging extra for each client account this year... but the service is always down. I have had to move all my clients off their server. I lost more than half my client. The wont even respond to tech support requests anymore. I feel sorry for their tech support staff, having to constantly defend them and post positive comments on this website to keep their jobs. Their english is bad, just like on tech support. I really pray they apply and get other jobs and arent trapped by these criminals.
Kat, 26th 2009 October, 2009
I too signed up for 3 years and only made it through 1 1/2. Got hacked into by Turkish Hackers and HD helped me through that. But now I've been down over a week and can't get ahold of anyone via phone or live chat. Seems like I got the shaft. Don't do Hostdepartment!!!! I warn you.
Artak, 26th 2009 October, 2009
I am a customer since 2006. Do not use many features and somehow it was OK. But this last week that I am experiencing with them is extremely terrible. Any time I contact support, I get same answer "we have network problem and we'll fix in a few hours". This few hours takes 1 week. After getting mail working, I'll move to other hoster.
Scot, 26th 2009 October, 2009
2+ years ago this was a great company. Now they cant even keep their own websites up!! I haven't been able to log into my site manager in over a week. Two trouble tickets have gone unanswered for a week as well. STAY AWAY!!
Poppa G, 25th 2009 October, 2009
How can anything positive be said about these clowns... I own a radio station and cannot even access my site... PERIOD!!!

They are full of crap... I am saying anyone who uses these fools...you will get what u deserve... And as Sue says from Feb 15th 2006... They were ok at first...I have had them for 4 years also...now they are absolutely horrible... Time for a change...
banu yazici, 25th 2009 October, 2009
worst company ever, stay away
Steve, 25th 2009 October, 2009
The absolute worst service ever. They have gotten steadily worse. Lately, I have had support tickets go unanswered for weeks, their live chat is always offline, and the only phone extension they answer is sales. My websites are down more often than they are up, they are constantly changing configurations that break things and create weird glitches, email is completely unreliable, and no one ever seems to have any clue what's going on. Oh, and all of my sites and my clients sites have been infected by viruses. Stay away from these frauds!
Warning, 23rd 2009 October, 2009
Hostdepartment.com is really just a poorly run server company.
Othello, 23rd 2009 October, 2009
Is there any doubt?
If Google is out for an hour it's news worthy.
I have been unable to log on to my mail for 50 hours now. Not even the Hostdepartment site loads. I'm waiting for it to come back up so I can clean it out and move.

On another occasion I was unable to get my mail for over a week.

On an average log on when I try to access my mail it takes around 4 minutes to get to the first mail box.

To be honest I've been with them for 5,5 years and found them consistently hopeless. I've just been too lazy to move.

As for communication, I have never had an actual response to a ticket. I've always had to wait days and finally use chat.

This host is, to me an absolute dud. I've only stayed with it because I use it for mail only from a mail client. Now I want a site, realise I'd have to be mad.
David, 23rd 2009 October, 2009
Host department is a completely awful web host. Let's see if I can remember all the awful experiences I've had:

* My site was down for 3 days solid for no particular reason.
* FTP access and control panel access to my site has been down for 5 days.
* The "technical support" chat was non-functional for over a month before they said anything about it. It still doesn't work.
* You can send them support email but they will never respond to it.
* There is a separate account for their ticketing site and the password recovery feature says it has sent you an email but really hasn't.
* They always have "network status warnings" up, but they never say anything about actual downtime. They're just advertising more crappy services.
* They claim to give you one domain free with hosting, but let your domain lapse without warning, fail to respond when you ask them about it and make you pay to renew it manually.
* Your sites get spam scripts dumped on them through no fault of your own.
* Their technical support is quite clueless. I moved my domain to godaddy but they seemed oblivious how to accept that transfer.

I never expected my hosting to crash and burn so spectacularly. I'm just glad I was able to grab one precious moment of uptime to get a database dump.
Jason, 22nd 2009 October, 2009
Just to want other fellows using Department.com, please backup your databases in their server if you can (I guess you can't now). The reason I like to make this suggestion is because we really get big trouble with all databases in their server, we cannot access them, cannot see it, you never know where the database files are, now we cannot get into their control panel, web page, and nothing.

So our new host pages are up, but no database communicating with them, so no forms can be submitted. We have to disable all database codes, and let it send to our emails.

Our databases may be permanently gone. If it is true, our data will be gone. I do not have back up, because their system is not that easily to back, so we just trust them and leave it on their server, now we lost all them (well, cannot say it yet if we are lucky, then get server back, but not likely now).

So please, if you can, back up your databases on HostDepartment.com!

We cannot help ourselves. But hope this helps you if not affected yet.


Erik Jacobson, 22nd 2009 October, 2009
I spent 3 years at hostdepartment.com. In that time i spent many a days trying to get my emails to work, often getting conflicting information. And when things get really bad, like when the whole place was hacked (twice in two months), the customer support disappears for long stretches. They're probably overwhelmed i suppose, but that does me no good. I honestly don't know why i stayed with them so long. My experience sucked and i am currently migrating to another host. Thank goodness.
Man, 22nd 2009 October, 2009
D rating on Better Business Bureau.
D+ Rating, 22nd 2009 October, 2009
Wow, a D+ rating on BBB.org. That is not good.
AD, 22nd 2009 October, 2009
http://www.bbb.org/new-jersey/business-reviews/internet-web-hosting/host-department-in-union-city-nj-90018673
AD, 22nd 2009 October, 2009
Here is Hostdeparments bbb rating. D+
http://www.bbb.org/new-jersey/business-reviews/internet-web-hosting/host-department-in-union-city-nj-90018673
Jason, 22nd 2009 October, 2009
We are still trying to get hold a person to help us get authorization code, now is 00:40 am, if not, we cannot transfer it today even we already purchased new hosting.

But they are offline night time, and down at daytime. So you imagine what we can do. Their people and system take turn to rest: machine rests at the daytime, and people rest at the night.

We suggested that they send an email to all customers to tell what happened, and when it will be resolved, this way people really see your sincerity in business. But they never do it.

If you finally get a chance to chat with them, they will tell you it will be fine in 1 hour. I was told today when I got that only time chat, but it was 3 pm. Now the database is still dead. How many hours?

The key is they do not care. When I explained to them how serious we worry about our web hosting service, how much we lost business, they sounded never thought about that, said something like: we really did know our customer like you so painful because the website is down.

In fact this person was compassionately said like that, but on other hand, we can imagine in fact they never known how their customers have been affected.

I am speak less now. About 1 am, long long day every moment stay with this to try transfer out from this HD. How funny, they do not service you, but they do not let you go. What you can say?

...
Othello, 22nd 2009 October, 2009
I'm sitting here having been unable to log on for 20 hours. I'm moving after several years. I stayed because I'm not a big user, e-mail only and I'm lazy about moving.
I can safely say on "tickets" I have never had a response. I have always waited several days and used chat. (Chat usually solves things though.)
I have virtually never been able to log into my account swiftly. Almost always on my broadband it has taken 30 seconds to 1 minute + to turn a page. It usually takes about 4 minutes to get to my first e-mail inbox from the logon screen. And it has regularly been inaccessible like today.
If my logon and access is anything to go by their uptime of 99% is nowhere near achieved. I am regularly unable to retrieve mail from the server through my email client for hours.
Eric, 22nd 2009 October, 2009
I was with this company for almost 4 years. They were great in the beginning. This last year they have been terrible, and I've tired of waiting for them to fix issues. They suck now, and I switched web hosts ... happy I won't have to deal with HD again.
Jason, 22nd 2009 October, 2009
As someone mentioned about the database MySQL. Yes, we cannot access all databases which are very important - all our students and faculty members' data, recruitment data, courses data, may be completely lost! We see the database size is zero now. The web site cannot communicate with the database, it is another indicate probably they complicate lost it in their server. But whatever you send email many times, no response. Send ticket no response. Ask for transfer authorization code to move to other host, no response.

In fact we lost at least $30,000 today one day because two students could not submit enrollment and upset with the web site slow and database did not accept data. Finally they gone!

Here is the email we sent to them, last one. We post this to help others to be careful about this bad service and ask for suggestions, looking for solutions.

-------------- Email we sent to them --------------
One more time, we forgot how many times we sent the same email to ask for this, but we send this last one. Please seriously read through the entire email, please. It is serious for us and for you too. Thank you in advance. Again since we cannot send email from our domain email, so we send from our gmail.

Please send us authorization code ASAP for:
...

We lost over 30,000 dollars today in one day simply because your service down! We should have at least two students enroll our school, the tuition is 15,000 / student. But these two students are very upset and run away from us because they cannot submit web form. They feel bad about school service, so no longer come back.

We read a lot of complains about your service online. So many people even have problem and some of them even want to take some serious action. Friendly speaking, we stay with you several years, and do not want to leave, because we have database with you and moving takes time. We stay and keep watching and waiting your improvement. But your service is really getting a lot of problems. Only since last Friday, already three days down completely. We have all the records about when down because we have staCounter to monitor site visitors.

We asked for release authorization code, wait for whole day, you replied and said you send to our email, but that email is our domain email under your server. Your server is down, how can we receive that email? Then we emailed you to send to our gmail, but you still no response.

We suggested you send emails to customers to explain what happened, so we can at least mentally feel better and secure. But you did nothing. This has been entire day today Wednesday, October 21, 2009. Even right now, at 10:20 pm, we sit here started from morning 10 am, total 12 hours working with our website and try to connect with your phone, LiveChat, email, tickets, and nothing works!

This is last email we send to ask for authorization code. Please send us to ...

If not, we will get in trouble because it means next day tomorrow we will still have no website, or every slow website like right now. It means we will loss another $30,000 or more. Each student enrollment will make a big income for our company. If you continue doing this, we will have to bankruptcy. Not just because losing one dayís income, it will loss our reputation, and the entire university will be down. You see the situation is serious. Do you see it? We have trouble, it means you will have problem too because we are your customer. Do you think you take care your customers like this and will have no trouble? But only your customers have trouble?

Again, this is last email sent to you. Please direct this to your most upper level leadership. We have this problem and need to get resolved ASAP.
-------------
Trevor, 22nd 2009 October, 2009
Their advertised uptimes are a lie. My email currently down for 24 hours and no response from them - but that is just normal. I have threatened legal action multiple times, backed by the fact that I am a litigation lawyer. If you use a database driven site and/or coldfusion and/or MySql then forget it. They will break your heart. Their 'server uptimes' do not take into account the endless downtimes of coldfusion, mysql, and other critical components. I hate them. I am not a competitor, just someone severely burnt. I've had uptimes below 60% even as they were claiming 99+% They lie. And by the time they get back to you you are further insulted with the claim that 'everything seems to be working' - and sometimes it is, but no mention of the 24-72 hours downtime in between. I forward hdept-hosted email accounts to my local provider email account and have had my local isp reject the forwarded emails because hdept is blacklisted due to HDEPT's servers being flagged as spammers - due no doubt to loser spammers they host without caring. I am left with 10 sites to rewrite and move to other hosts. It will be ruinous. I've been with them for 3 years. First year ok, but degraded more and more ever since. Run!
Jason, 21st 2009 October, 2009
I had very bad experience with them too. Long story, cannot submit for some reason, this sit got error after click Submit.
Jason, 21st 2009 October, 2009
Just tell you this sad story, you see how they are bad.

---------------------
Time now Oct 21, 2009, 2 pm California.

We got big trouble right now and since last Friday with Hostdepartment.com hosting service. Here is the story:

Last Friday, Oct. 17, 2009: working day from 10 am to 3 pm, our website completely down. Could not get in FTP, email, domains under this account, all completely down. When we tried to visit their page, no way get in; call their 866 #, no one pick up, only message telling you get online LiveChat. How? Their web is down, no web, no Chat. We emailed them from gmail, now response.

This Monday, Oct. 19, 2009: Like last Friday, not web site, no email, no FTP since morning until 1 pm. We emailed them and no answer.

Finally about 1 pm, here is an email from them:

Hello,

We had some technical issues in our data center and now it has been corrected. Your domains are up and running without any errors, please check and let me know if you need any further assistance.
Regards,

Johnny
Support Department
Hostdepartment LLC
http://www.hostdepartment.com

We sent another email to ask how much refund we will receive if we cancel and transfer to other place, got response like this:

Hi,

You will be refunded the pro-rated amount. But may I know the reason behind account closing? as all our servers are stabilized and reliable than before.
Regards,

Randy
support@hostdepartment.com
Hostdepartment

Really stabilized and reliable? One day later, today:

Today, Oct. 21, 2009: Started about 10 pm, until 2:14 pm, no web site, no email, but FTP works. We started two emails from gmail, no response. Their web is down. You cannot do anything.


Then we finally get in their page, get in live chat, asked what happened, Cable replacement!

Wow, so many days at working daytime doing cable replacement with shutdown of all customers' web sites!

After then, web site get down again. Until now 7:40 pm, most time was down, cannot get in their page or very slow. You have to wait 5 to 10 min to load one page. Still cannot get in Chat. Our web site is also very slow. Luckily we make an index.htm with only one line, to redirect to our new server with number IP, cannot transfer domain, because our domain emails all not working, so cannot receive their authorization code.

We have to move. But we cannot get transfer authorization code either. Now we signed on new hosting, but cannot get the code. Left phone message and sent two emails to ask for authorization code, until now still now any response.

This is HostDeparment!

We give them chance to improve, but no hope. We lost customers and visitors call us and ask what happened. ...

Any suggestion? We cannot contact with them, how to transfer, I guess no hope for refund either.

Hope this helps others stay away from HostDepartment.
Jason, 21st 2009 October, 2009
HostDepartment.com is really bad service. I had this sad story and share with you. No comment, just tell you the story. I am very stressful and spend long days for several days already. I have to leave. No more wondering.

-----------------
Time now Oct 21, 2009, 7:45 pm California.

We got big trouble right now and since last Friday with Hostdepartment.com hosting service. Here is the story:

Last Friday, Oct. 17, 2009: working day from 10 am to 3 pm, our website completely down. Could not get in FTP, email, domains under this account, all completely down. When we tried to visit their page, no way get in; call their 866 #, no one pick up, only message telling you get online LiveChat. How? Their web is down, no web, no Chat. We emailed them from gmail, now response.

This Monday, Oct. 19, 2009: Like last Friday, not web site, no email, no FTP since morning until 1 pm. We emailed them and no answer.

Finally about 1 pm, here is an email from them:

Hello,

We had some technical issues in our data center and now it has been corrected. Your domains are up and running without any errors, please check and let me know if you need any further assistance.
Regards,

Johnny
Support Department
Hostdepartment LLC
http://www.hostdepartment.com

We sent another email to ask how much refund we will receive if we cancel and transfer to other place, got response like this:

Hi,

You will be refunded the pro-rated amount. But may I know the reason behind account closing? as all our servers are stabilized and reliable than before.
Regards,

Randy
support@hostdepartment.com
Hostdepartment

Really stabilized and reliable? One day later, today:

Today, Oct. 21, 2009: Started about 10 pm, until 2:14 pm, no web site, no email, but FTP works. We started two emails from gmail, no response. Their web is down. You cannot do anything.


Then we finally get in their page, get in live chat, asked what happened, Cable replacement!

Wow, so many days at working daytime doing cable replacement with shutdown of all customers' web sites!

After then, web site get down again. Until now 7:45 pm, most time was down, cannot get in their page or very slow. You have to wait 5 to 10 min to load one page. Still cannot get in Chat. Our web site is also very slow. Luckily we make an index.htm with only one line, to redirect to our new server with number IP, cannot transfer domain, because our domain emails all not working, so cannot receive their authorization code.

We have to move. But we cannot get transfer authorization code either. Now we signed on new hosting, but cannot get the code. Left phone message and sent two emails to ask for authorization code, until now still now any response.

This is HostDeparment!

We give them chance to improve, but no hope. We lost customers and visitors call us and ask what happened. ...

Any suggestion? We cannot contact with them, how to transfer, I guess no hope for refund either.

Hope this helps others stay away from HostDepartment.
RTH Computers, 21st 2009 October, 2009
I have been using Host Department for 3 years now. I have their prem reseller hosting plan, and each year I swear I am going to switch to someone else. The main reason I have stayed with them is they are the only provider that offers dedicated IPs for free. I have over 25 domains with each having their own IP. Switching to another provider with this many IPs would be 3x the cost. So I have endured the worst support and hosting service I have ever experienced. All my sites and email are down at least once ever 3 - 4 months, and average is at least 2 days each time. This last round of outage started around Oct 14 and all my sites are still down and no email. Now the will not answer the phone and when you try to open the chat only a blank pop up window opens. I only host accounts that can go a day or 2 without service at least 2x a year. If you need more up time than that, then STAY AWAY FROM HOST DEPARTMENT!!!

When the hosting does work it more times than not it is over loaded.

I have finally reached the point that I can not live with this bad of service so I will have to find another provider soon!!

Richard
elawcase@gmail.com, 19th 2009 October, 2009
Hello, any interest to sue hostdepartment, please cotact us. Thank you.
Simon, 19th 2009 October, 2009
My sites seem to be down several times a day. Support is slow to respond. Truly the worst hosting I have ever had - moving my sites now!
Brandon Best, 16th 2009 October, 2009
A lot of people on here are saying think twice, don't even think once. hostdepartment.com is terrible. Sure, it's a great price, but if you want your website up 24/7, this is not the place to do it.

I'm sitting here counting the $1000s that my company is losing because it's down so much. I want to switch hosting sites, but I can't since hostdepartment.com is down.
Jo, 16th 2009 October, 2009
I have been with Host Department since 2003. 6 years as a reseller! They were good at first but in 2007 the started having security issues.Malicious script uploaded to all my websites which made my page ranks drop and even my domains banned by some companies. 2009 has been the worst! Endless downtime, no support, tickets unanswered, refunds not given. I am currently trying to move over 50 websites to a new hosting comapny and today not only are all 50+ websites down but so is the Host Department website! Ridiculous. One time I had to even contact ICANN to get them to fix my website. I am sorry things are going wrong for them but I am not a competitor. I am a client who has paid them a lot of money and recieved sub-standard service for the last 2 years. DO NOT GO WITH HOST DEPARTMENT UNTIL THEY HAVE PROVEN THEY HAVE FIXED THIER PROBLEMS!
The Beav, 16th 2009 October, 2009
Real Wisconsin News and other sites.
I have over two dozen sites, we only have a couple left at host department. They are brutal. Technical problem after technical problem. Virus after virus. Extremely hard to get help. I am pretty certain that there are people there who are scammers, stealing info, hacking sites and giving info to hackers. Stay away.
Greg, 29th 2009 September, 2009
I am acustomer and I am trying to get a hold of someone at hostdepartment.com!
I sent a ticket and didn't even get an e-mail confirmation and no response...it has been 5 days so I just tried again to get a hold of someone at their live chat and afteryou submit your question...no chat page come up!!! They simply aren't answere anything now!!! I think Hostdepartment is on their way out!!! I signed up for the 30 month program and now I think I am screwed!
If you are thinking about going with them ...I would think TWICE!!! Just my opinion based on facts! Oh yeah I forgot to tell you about my home page being infected by a nasty virus last year...TWICE!!! I had to delete my whole site both times and start all over...at the time they were able to assist me...NOW...NOTHING...I cant get a hold of anyone! My Norton virus scanner occaisionally tells me not to enter my OWN web page when I go to hostdepartment.com...because there are security issues!!!!!
I would be real scared if I were you!
Mike, 23rd 2009 September, 2009
STAY FAR AWAY FROM THIS COMPANY!!!! First week of September email is our for all 57 of my clients for nearly a week. Now Saturday, nearly 90% of my clients are down. They told me it would be resolved in a maximum of 24 hours. It's Wednesday (4 Days) and now 100% of my clients are out. I started out with nearly 150 clients, I'm down to 57...... Screw this terrible, terrible company. (btw, notice the positive comments are from towel heads who can't speak english, they are their online support, they are so dumb they've even used the same names as on their support......)
HD IS TERRIBLE!, 23rd 2009 September, 2009
ALL OF OUR SITES HAVE BEEN DOWN 3 TIMES SINCE WE STARTED WITH YOU. THIS TIME, LIKE IN THE PAST, IT'S BEEN OVER 2 DAYS!!!! NO ONLINE SUPPORT, NO RESPONSE TO TICKETS BECAUSE YOU HAVE NO IDEA WHAT YOU ARE DOING! BUNCH OF LIARS!!!
Stephane, 08th 2009 September, 2009
They are the worst company ever, there uptime is more 40% up and 60% down, SQL server slow, SSL Shared server not compatible with IE8, require you to buy dedicated, server get hacked easy, lost all my data 2 times, poor support, Livechat always offline, they don't do backup of there server so when you get hacked, your done. I am switching over, screw them they are fraud.
David, 01st 2009 September, 2009
Yet another unhappy customer. My sites have been down, just like everyone. I am switching, even though I prepaid for 3 years.
Coldan, 27th 2009 August, 2009
Some times is great some times not. Today is NOT. I have very bad news. My site got hacked, it was under wales.worldispnetwork.com. Live chat is not working and they are not picking up the phone. I will wait for problem to be solve, hopefully
Serge Leclerc, 15th 2009 August, 2009
I have been using HostDepartment for the last 3 years. They have been fine for the first 2. Latelly it has been nothing but problems to the point where I had to move my site to a different host. I have not been able to get e-mail unless I went through their webmail. Uploading files to my website became increasingly difficult and riddled with problems. And finally, once I had enought and decided to switch, it took nearly 3 weeks of harassing them and treathening to sue before I could get anything done to move the DNS over. If you are thinking of choosing a host for your website....don't go to hostdepartment. Anywhere else would have to be better then that. And by the way, I'm not a hosting company, I'm a client who only want to help you avoid go through the assles I have been through! Good luck!
buyer beware, 28th 2009 July, 2009
I signed up for a 30 month plan. There were some intermittent downtown but it was inexpensive so I felt I got what I paid for. But then the 30 months ran out and without sending me any notification they disabled all my accounts. Worse yet I couldn't get a hold of them by phone email or chat to straighten it out. By the time they got back to me I had already moved everything to fatcow.com. Buyer beware
Zubzup, 10th 2009 July, 2009
I used them for a while. At first, they were pretty great and their support was excellent. However, I have been plagued with a series of script viruses from their compromised servers and the support has been terrible. The "live" chat is not alive. You can hardly get their support to talk to you. Its dead.
Steve, 24th 2009 June, 2009
Host Department is horrible. Do not use them. Price is not as good as others, and if you spend a dollar more a month you will get much better service. My site is with them currently and is down now for the second time this week alone. I have multiple support tickets open and no one is answering them. HORRIBLE HORRIBLE HORRIBLE.
Danny, 23rd 2009 June, 2009
'Premium' account is just great. Makes my joomla based site run at light speed. I have a feeling that someone is trying to manipulate this forum. I always got excellent response and the people on the 'Live chat' support are always very helpful. Got a feeling that many of the complaints I read are based on a lack of knowledge. I've been in frontline support - 'enjoyed' solving 'It doesn't work' tickets too. O K - I also had a few minor problems with the 'no limits' account - nothing is perfect.
Just to counter someone elses comment: I think the negative votes are mad by some jealous competitors - ha
MUDASSAR, 13th 2009 May, 2009
VERY GOOD WORKING
Noman, 01st 2009 May, 2009
hostdepartment sucks

http://hostdepartmentsucks.com/
Haris Fadillah, 20th 2009 April, 2009
I dont think that Host Department are worst, i used to be a customer of them and everything was going so GOOD

Their customer support had always been helpful to me
Mike, 16th 2009 April, 2009
If you want a website that's unreliable then these are the folks to go with, i had the unix developer account with them which was featured packed but went offline a few times a day for the length of time i hosted with them, they change my severs a number of times and for a few short weeks everything went fine, but everytime we would return to the same downtime issue, i stuck it out with them for some time because i had certain scripts that would only work on their setup, but the straw that broke the camels back was the fact that they introduce a price hike from 8.95 to 10.95 for a service that is not worth the 8.95 i was paying.

Like i say i only stuck it out with them because of these certain scripts, the fact they offer all the boosted features means nothing when people visit your websites and they are down, do yourselfs a favour and stay away from the unix and windows developers accounts, these are the only accounts i can comment on and they are a complete waste of money, yesterday i found a host that could host my scripts for 2.99 and my scripts haven't gone offline once in 24hours..

Try hostgator for superb hosting or byet host premium hosting, two sources that i can highly recommend.
Calvin, 13th 2009 April, 2009
Hostdepartment is the terrible webhosting company. Server alway down, I've moved to http://www.valcatohosting.com and http://www.integra-net.com both are best and their supports are very good. Have your web site there, DON'T be stupid using hostdepartment.
venugopalan, 13th 2009 March, 2009
venugopalan5@myway.com is my email id, I HAVE FILED A COMPLAINT AGAINST hostdepartment.com,

Please file a complaint in the below given url
https://complaint.ic3.gov/ctf.aspx
PLEASE EMAIL ME YOUR DETAILS AND PROOFS YOU HAVE AGAINST hostdepartment, my sources are collecting proofs against hostdepartment
please visit

hostdepartment.wordpress.com/ to learn the problems I faced
Tim, 13th 2009 March, 2009
I paid for a domain renewal on 12-26 they renewed it 5 days later. My site was down during that time. They said they were spending time with their families during the holidays. That was very thoughtful to not hire help during that time. Their system let it take my funds though. I then transfered the domain out. They will not even refund my money, nor did I get a year renewal. They say because you can not transfer out 60 days after you make a payment, and this law is where? Funny thing was is all I did was pay my renewal and they just paid their bill on time, I would still be with them.
venugopalan, 03rd 2009 March, 2009
NEVER HOST WITH HOSTDEPARTMENT. THEY ARE NOT THE BEST TECHNICAL PEOPLE OUT THERE. out here i see 3 host department representatives faking that the hosting is good with hostdepartment. dave is a customer support representative out there. I have hosted with them http://www.reachinformation.com - check out http://hostdepartment.wordpress.com/


Alexander, 14th 2008 December, 2008
And please don't believe any positive reviews here, they are so obviously posted by someone at hostdepartment. They are just a bunch of conmen, I'm telling you.
Alexander, 14th 2008 December, 2008
Worst hosting department ever!

- Primitive, badly designed control panel with tons of bugs and weird features

- The servers are frequently down, they seem to "upgrade" them twcie a week

- Worst customer service imaginable. I was literally screaming at the screen with frustration! They've outsourced the service to somewhere where people can't talk proper English, don't understand your problems and questions and give you sometimes pre-prepared yet unsatsifying answers

Really, really shady and weird company. Don't be tempted by the low prices - you will lose more money, as no one will be able to reach your websites.
Dave, 28th 2008 November, 2008
I host a domain I bought from hsotdepartment on their server, along with a domain I purchased from another company. the downtime problems seems not to be with the hosting server but with the domain name reg. since the domain i bought from another company is always up when my other one is down.
joe the plumber, 17th 2008 November, 2008
Host department is not up 99.3 percent a reseller account with 25 client sites and at any one given time there were problems with one of the sites and the story was because of server is down to be upgraded. cust support is not there 24 hours a day, answering machine no callback live chat is email and going on 18 hrs no response. and the worst do not ever register your domain with them. no response there credit system is a joke and it takes days for a response whether its right or wrong
Darkwing Duck, 21st 2008 October, 2008
I was looking online for a new web host and I ran across Hostdepartment.com via Yahoo's directory. Thank God i read these reviews. On-lookers seeing these reviews may think its just a group of bitter customers just slamming this company; however with my experience I have found web hosts to be shady when it comes to customer service.

For a web host to have the best technical features is fine; however bad customer service makes a web hosting experience intolerable. Shout out to Polurnet, which is in the top 5 of my worst customer service experiences.

I really need a web host. Sifting through all these sites searching for one consumes a lot of time.
AsifAshraf, 20th 2008 October, 2008
i had an account for 2 years. till oct2008. all i have to say is that company is GOOD. cheaper and affective plans. specially ALL IN ONE company.
leaving host department only for the reason that they don't support asp.net 3.5.

if you like their feature list you can purchase it. its not that bad.

Asif Ashraf
MCPD, MCAD, MCP, MCTS
Alfred, 19th 2008 October, 2008
Well:
- Amazing plans with amazing resources, BUT:
- Constant downtime, with my reseller plan and like 80 clients, downtimes were like from 2 to 5 times a day;
- Unsecure servers, a lot of my clients got hacked, with missing database and files, and support said "your client site structure is bad". OMG, they were plan HTML.
- Anyway, I used for almost 3 years, this was almost my full income, from 80~ reseller clients I ended up with like 10 due to all downtime, etc. My fault to use the services for such a long time.

WHATEVER YOU SIGNING UP, DONT GO WITH HOST DEPARTMENT.
Try the top companies like HostGator.com, GoDaddy.com, BlueHost.com (forget DreamHost either).
Nori, 23rd 2008 September, 2008
Fuck Hostdepartment
elawcase@gmail.com, 03rd 2008 September, 2008
I have personally had major problems with Hostdepartment.com. This company does not know how to run hosting and their servers are always down. Please contact me if you wish to try to gather a class action lawsuit to sue them for false advertising of the uptime and also for damages caused due to their servers always being down.
King, 10th 2008 July, 2008
GUYS, i want tell you something..

host department is EVIL.. whyyy?? i bought i server from them and subscribed for 1 year and also i bought a domain from other name registrant and hosted it to their server. After 1 year i forgot to renew my domain about 4 days before renewal due date. the hostdpartment just flew in like a thief and stole my domain by buying it. when i tried to renew and pay my domain, i noticed that it wasnt available anymore. i whoised it and there THE EVIL HOSTDEPARTMENT BOUGHT IT. im sure they know that it was my domain cuz that was my primary domain and im always mentioned it when i contacted their poor tech supports. why did they do that to me???? i just figured out.. HOSTDEPARTMENT IS EVIL........ CONNOT BE TRUSTED.. beware to all guys out there. you just loose your money if you deal with them..
Deb, 06th 2008 July, 2008
HOST DEPARTMENT SUCKS!!

Their customer service department is ONE person answering all 'extensions' pretending to be customer service, tech support, sales, general info and anything else. Until you bug the crap out of her for a supervisor, who is only available for a couple of hours in the morning and thats it, all you have to deal with is her and she's...to put it mildly...intellectually challenged!

I've been with them for a few years now and when I call for help they say, oh you're on a really OLD server. Now you have to pay to be on the better newer ones, oh and you're running out of space too. You'll have to cancel that one, lose all your site info and then rebuy and reupload it all to a new one!

Don't be fooled by their garbage claims! It's a one man show probably operating out of someones basement.

Their uptime stinks! Their service is the worst I've ever encountered with any product or purchase anywhere EVER in my entire life!

I don't like the idea of flipping hosts every year so I stayed. Not this year! A month or two before my year is up with these fools, I'm leaving.

THEY STINK! I'm trying to sell things on eBay which is impossible with out flipping pictures!!!

Save yourself the headaches and money from loss of sales - go elsewhere! Mine has been down for hours, intermittent blips one second down, next second up - repeats for hours!, then there are far too many times, like NOW when its been down for DAYS and it pisses me off to no end! What kind of crap is that???
elawcase, 30th 2008 June, 2008
Hello, We are putting together a class action lawsuit against hostdepartment for falsely advertising their web service uptime as well as the servers not working. please email to elawcase@gmail.com. you can also see their servers are down now at their own link: http://hostdepartment.com/netstat/index.cgi.

I often receive emails from my posting from others also complaining about the servers being down for hours and even days. You may see the following server problems posted by hostdepartment themself. Because the posting may change i have also included the info in this blog. You may contact me at elawcase@gmail.com if you have any questions. You can see how their servers are always down.



http://hostdepartment.com/netstat/index.cgi



Date/Time Issue Description Status
2008-06-30 10:40:06 PST Problem:
We have an maintenance process on server Mail9. Our admin are working on this now. You will be experiencing a problem if you have Mail9. Please be patient while we are working to correct this issue, so we can test it out.

Affected Servers:
Mail9

Affected Services:
Mail

How to check if you are Affected:
To check if you are effected or not, go to Mail Manager menu on Control Panel and look at Host Name parameter. If you are not under Mail9 then you should not be having such problem.

Estimation Recovery Time:
Your service will be unavailable for approximately 2 hours (starting from 10:45 PM PDT), during our system recovery process.
We would like to apologize in advance for any disruption this may cause you.
Open
2008-06-30 10:30:38 PST Problem:
We have an maintenance process on server MySQL7. Our admin are working on this now. You will be experiencing a problem if you have MySQL7. Please be patient while we are working to correct this issue, so we can test it out.

Affected Servers:
MySQL7

Affected Services:
Database

How to check if you are Affected:
To check if you are effected or not, go to MySql database menu on Control Panel and look at Host Name parameter. If you are not under MySQL7 then you should not be having such problem.

Estimation Recovery Time:
Your service will be unavailable for approximately 2 hours (starting from 10:45 PM PDT), during our system recovery process.
We would like to apologize in advance for any disruption this may cause you. Open
2008-06-24 06:24:56 PST Problem:
We will be migrating some accounts under Toronto server over to Terra server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 26, 2008 at 1 AM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)

Affected Servers:
Toronto

Affected Services:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Toronto server, then you should not be having such problem.

How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Toronto server, then you should not be having such problem.

Estimation Recovery Time:
Server Moving process will take for approximately 8 days (starting from June 26, 2008 at 01:00 AM PDT to July 3, 2008 at 01:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open
2008-06-24 06:22:51 PST Problem:
We will be migrating some accounts under Colorado server over to California and Cosmic server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 25, 2008 at 5 PM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)

Affected Servers:
Colorado

Affected Services:
NONE (The websites will still be online) - But will be unable to update the account until the new ones propagate.

How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Colorado server, then you should not be having such problem.

Estimation Recovery Time:
Server Moving process will take for approximately 12 days (starting from June 25, 2008 at 05:00 PM PDT to July 7, 2008 at 01:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open
2008-06-24 06:22:48 PST Problem:
We will be migrating some accounts under Nevada and Nebraska server over to Nitro server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 25, 2008 at 1 AM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)

Affected Servers:
Nevada & Nebraska

Affected Services:
NONE (The websites will still be online) - But will be unable to update the account until the new ones propagate.

How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Nevada or Nebraska server, then you should not be having such problem.

Estimation Recovery Time:
Server Moving process will take for approximately 12 days (starting from June 15, 2008 at 01:00 AM PDT to July 6, 2008 at 09:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open



Anyone who would like to sue hostdepartment.com for their false advertising and for damages due to their servers always being down may contact us at elawcase@gmail.com. You may see the following server problems posted by hostdepartment themself. Because the posting may change i have also included the info in this blog.



http://hostdepartment.com/netstat/index.cgi



Date/Time Issue Description Status
2008-06-30 10:40:06 PST Problem:
We have an maintenance process on server Mail9. Our admin are working on this now. You will be experiencing a problem if you have Mail9. Please be patient while we are working to correct this issue, so we can test it out.

Affected Servers:
Mail9

Affected Services:
Mail

How to check if you are Affected:
To check if you are effected or not, go to Mail Manager menu on Control Panel and look at Host Name parameter. If you are not under Mail9 then you should not be having such problem.

Estimation Recovery Time:
Your service will be unavailable for approximately 2 hours (starting from 10:45 PM PDT), during our system recovery process.
We would like to apologize in advance for any disruption this may cause you.
Open
2008-06-30 10:30:38 PST Problem:
We have an maintenance process on server MySQL7. Our admin are working on this now. You will be experiencing a problem if you have MySQL7. Please be patient while we are working to correct this issue, so we can test it out.

Affected Servers:
MySQL7

Affected Services:
Database

How to check if you are Affected:
To check if you are effected or not, go to MySql database menu on Control Panel and look at Host Name parameter. If you are not under MySQL7 then you should not be having such problem.

Estimation Recovery Time:
Your service will be unavailable for approximately 2 hours (starting from 10:45 PM PDT), during our system recovery process.
We would like to apologize in advance for any disruption this may cause you. Open
2008-06-24 06:24:56 PST Problem:
We will be migrating some accounts under Toronto server over to Terra server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 26, 2008 at 1 AM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)

Affected Servers:
Toronto

Affected Services:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Toronto server, then you should not be having such problem.

How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Toronto server, then you should not be having such problem.

Estimation Recovery Time:
Server Moving process will take for approximately 8 days (starting from June 26, 2008 at 01:00 AM PDT to July 3, 2008 at 01:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open
2008-06-24 06:22:51 PST Problem:
We will be migrating some accounts under Colorado server over to California and Cosmic server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 25, 2008 at 5 PM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)

Affected Servers:
Colorado

Affected Services:
NONE (The websites will still be online) - But will be unable to update the account until the new ones propagate.

How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Colorado server, then you should not be having such problem.

Estimation Recovery Time:
Server Moving process will take for approximately 12 days (starting from June 25, 2008 at 05:00 PM PDT to July 7, 2008 at 01:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open
2008-06-24 06:22:48 PST Problem:
We will be migrating some accounts under Nevada and Nebraska server over to Nitro server. The movement takes place in order to provide more stability and uptime to all accounts' performance under our servers (will start to commence on June 25, 2008 at 1 AM PDT, for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java)

Affected Servers:
Nevada & Nebraska

Affected Services:
NONE (The websites will still be online) - But will be unable to update the account until the new ones propagate.

How to check if you are Affected:
To check if you are affected or not, go to "FTP/User account" menu on Control Panel and look at Host Name parameter. If you are not under Nevada or Nebraska server, then you should not be having such problem.

Estimation Recovery Time:
Server Moving process will take for approximately 12 days (starting from June 15, 2008 at 01:00 AM PDT to July 6, 2008 at 09:00 AM PDT) for our current time, please click here: http://www.time.gov/timezone.cgi?Pacific/d/-8/java). We would like to apologize in advance for any disruption this may cause you. If you have any questions regarding this recovery work, feel free to create a ticket with your comments or concerns. We will be happy to assist you in any way we can. Open







elawcase, 27th 2008 June, 2008
Hello, We are putting together a class action lawsuit against hostdepartment for falsely advertising their web service uptime as well as the servers not working. please email to elawcase@gmail.com. you can also see their servers are down now at their own link: http://hostdepartment.com/netstat/index.cgi.
Adam, 26th 2008 June, 2008
Wow, my sites are all still down. They have been down (or they say really really really..... slow) for about 10 hours. I only lost $1000+ through customers not being able to purchase products. Only a big deal if you care about customer needs. Also to bad that the other sites I host under hostdepartment are customers are have been complaining for the full 10 hours. Overall, do not host with hostdepartment.com if you have a business. Host under them if you have a kid site or something that you would not notice if it was down. I have to many people that notice for me and that is not fun.
Cati, 23rd 2008 June, 2008
I just started using hostdepartment about a month ago, and I am very satisfied with it. My father recommended it to me, and it serves my purpose for a basic, personal website. It's definitely a good way to start out in the website world... thank you.
bytedawg, 22nd 2008 June, 2008
I've been using Host department for a couple of years now and their uptime does not coincide with their stated goal and I and my customers do not appreciate the frequent problems that we deal with but I have found that their support is good if you don't let them ignore you. Be persistent and don't take any crap. After all they are inexpensive
or should I say "cheap".
Adam, 14th 2008 June, 2008
I do like thier prices and support system but ... I am tired of the service going down soooo often. My business of creating websites for a variety of people and hosting through host department has its pain when customers go, "I can not get on my site or my customers of my site can not get online". This is not good. I would think by now they would have figured out how to not let the site to go down during the working hours or prime hours. Stop going down!!!
Cleo, 13th 2008 June, 2008
I'm not the sort who gripes and complains about piddling crap that pisses me off one particular day 'cause I'm PMSing. That said, HostDepartment's service (or lack thereof) leaves much to be desired. And I do mean a LOT.

Like clockwork, my sites go down around 10pm EDT, just as my users in Australia are logging in for the morning. I tried submitting help tickets through the control panel, but none of them were ever responded to by HD personnel: apparently, they stopped using the support system still linked in the account control panel, but hadn't bothered to change the link to point to the new support ticket service. I suggested they strongly consider fixing that wee little bit of coding.

Two months later, the support link in CP still points to the wrong ticket submission site.

The proverbial straw to this camel's back has been the intermittent data server connectivity I've been experiencing. Each time I received a failed connection, I would inform the staff via support ticket that their data server was down yet again. Each time (at least, each time I actually got a response) I received a reply which assured me that their continued server stabilization programs are correcting the problem. One time, I potentially lost two days' worth of data when the data server mysteriously ended up with only a two week-old copy of the database. Since I was unable to stay connected long enough to get a back-up of the database, my most-recent back-up was 48 hours old.

Finally, I got so frustrated, I demanded a change of data server. I was told that the process would take a 24-72 hours, so I posted a brief message to my affected sites, informing visitors that it would be unavailable for that time.

Unsurprisingly, 72 hours went by and still not a peep from HD. I sent ANOTHER reply on the support ticket requesting an update on the move. Within six hours, the data server move took place. Yay! Finally, a more stable data server.

And then FTP went down yesterday, and the regular server has been sporadically unresponsive since.

I've been with (suffered/made due with) HD since April 2005, but when my current contract is up, I will NOT be renewing. The spotty service trade-off for cheap hosting was acceptable while I still had a small site that only a handful of people visited each week. Now that my little corner of the web has grown, I've outgrown HD's extremely limited "no limit" web hosting.
elawcase, 04th 2008 June, 2008
For all those who lost money, lost customers, had problems with Hostdepartment.com due to their servers always being down, please contact me for a class action lawsuit against Hostdepartment for defrauding customers or false advertisement of their uptime. Their servers has been continuosly down for many months now. The company claims it was due to hacking but often use this excuse. They will also use kind words and promise customers they will fix the problem but have failed to do so. They will also not answer customers who request refunds or reply to customers with complaints. Hostdepartment should not be in the business of server hosting as they do not know how to manage webhosting. Please send all enquiries to elawcase@gmail.com. Also another company that receives a large amount of complaints is WebHostASP.com. Thank you.
Guy R, MarkITecture, the Netherlands, 28th 2008 May, 2008
I have went through some of the very negatives reviews HD got here, and I can understand people's frustration when their site doesn't work... but it's a choice you make between unlimited web space unlimited mailboxes and unlimited domains (and a lot of people abuse this privilege much to my dismay) and limited web space and domains which allow for better control and better stability and better response times.

I have suffered from a lot of the problems described here, but I do have to say HD staff tried their best to help me and have always given me a positive approach and a can-do approach. I find their service level and openness regarding their problems outstanding. they have alsways cooperated with me and listened (and took on) to my ideas.

As a customer which prefers stability and performance to "unlimited", I suspect the day of HD launching a "robust powerful and limited resources" program are few, as know many suffer from these problems and don't need the unlimited resources (spammers and abusers need them...) I am a fervent follower of HD inspite of all the trouble I had in the past with them because they care and they try their best to solve the problems and to listen to your grievances.
sometimes things go wrong, many times, but the ability to say "we're wrong and we're very sorry" and to fix it providing you with alternative means so you won't loose business is what counts.

Signed,
an ADMIRER of HostDepartment, who recognizes their need to get better, and feels great about it due to the attitude and openness he's received from HD.
FrugalGuitarist.com, 27th 2008 May, 2008
After 2 horrible experiences (including a complete site failure lasting more than 4 days due to SQL database corruption with Trustywebhosting) with some budget hosting services, I switched my site to HostDepartment. I've been hosting with them for around a month now and have not experienced any known down time. Unlike my previous hosts, I was able to get someone on the phone immediately who was able to answer pre sales questions. I didn't even have to wait on hold for more than a few seconds. I've also used their live chat a couple times and also experienced a very quick response and resolution to my inquiry. To date, I've been extremely satisfied with the services provided by Host Department.
Domini, 27th 2008 May, 2008
hostdepartment.com sucks - i host about 20 domain with them and their customer service sucks. 99.9 uptime, goodluck on that - it's more like .1% uptime and 99.99 downtime.
Stuart, 26th 2008 May, 2008
I own 2 non-profit domains that don't get a thousands of visitors. I moved to HD 3 week ago from a cheaper host that went dark. That host quit answering customer service emails a year ago.

HD customer service isn't the greatest, but it's better than where I moved from. I opened a ticket on HD site and the issue was resolved within 2 days - although I didn't get an email telling me so.

The control panel is different than what I'm used to, but after my learning curve, I'm satisfied with it.

No down time during the short time I've been on board.

For me - it's a fine host: right price, adequate customer support, great tools.
Kamran Shamim - Apex Solutions, 26th 2008 May, 2008
Host Department is getting poor and poor with service like is shit!!!

Today their servers are down from past 4-5 hours and they don't even replying to the support tickets.
John, 26th 2008 May, 2008
Just the worst service in several years hosting websites.... 70% UP.... 30% restarting and updating (DOWN)...
Lucy, 14th 2008 May, 2008
Try securemate.com, not thecheapest around but the prices is reasonable from for a windows host. Been with them for more than 6 months now and support and uptime is excellent to say the least.
maverick, 13th 2008 May, 2008
All my clients sites are down, this is happening nearly every day now. It became a nightmare, you lose business and customers for no fault of your own. I checked some of the sites hosted and all are down, www.ultraherbal.org, www.dm-telecom.co.uk,www.global-dial-free.com www.healthbuy.co.uk
Usman, 07th 2008 May, 2008
Maybe if Jimmy wasn't hosting so many fake bake sites you all might get a better service.
Rajarshi, 03rd 2008 May, 2008
Please think twice before talking thier services. This company ranks most likely number 1 in the world in terms of downtime specially when it comes to windows hosting. We are on thier resellers hosting plan. We will move to a new service provider soon. We lost business, our clients left us because of the unparallal downtime duration provided by Hostdepartment. If anyone wants to suicide, they should ideally chosse HOST DEPARTMENT.

Thanks Kindly
Kerry, 03rd 2008 May, 2008
Does anyone have a suggestion for another hosting company - one that has WAY less down time and WAY better tech support/service? I'm fed up with all the downtime and lack of support.
I hate the thought of starting over with all my clients with a new host only to run into these problems again.
Suggestions would be greatly appreciated!
Bonaparte, 24th 2008 April, 2008
I am using hostdepartment(shit-department) for a year now. At first I thought the mistakes and errors came from my code, but they are always changing something on their servers. And believe me, their "online tech support" do NOT know what they are talking about.
When starting a windows-hosting they put by default a file the system_web/2_0_50727 from framework 1.1 in the framework 2.05.
I reported that many times, by deleting the file, things will work again after many restarts. etc...

I have 4 different accounts on 3 servers, and 2 different servers for databases. At this moment all are down, even their own site is down. This is the second day in a row. I am so frustrated. One of my sites provides code to show ads,on hondreds of my customers pages (www.advert-rotator.com). On all of this pages there are no ads shown due to server-down from shit-department.
I lost 15 % customers in the last 2 weeks, and 20 % lost on google-income.

Does anyone know if it is possible to claim these lost on them ? There is certainly no uptime from 99%, not even close ! It's more like downtime 99%.

My sites are back on-line (after + 3 hours down).
Tips for a windows-hosting are welcome. den_bonaparte@hotmail.com
Mari, 21st 2008 April, 2008
I've had an account with hostdepartment through a reseller for over a year. For the most part, it was great up until the last few months.

Then the outages started, first randomly, then constantly. Any time I've sent a support ticket, it's taken better than 7 hours to get any kind of response and even then it's to pawn it off on something else or completely ignore the issue.

My reseller finally become tired enough of it that they changed upline providers. Regrettably everyone was locked OUT of their Control Panels before we could reset our DNS listings!!!!

I sent a ticket to DNS support and THEY bounced it to my reseller provider telling them to help me fix the issue. The reseller then bounced it back to me telling me to contact the service I purchased my domain through - WHICH WAS HOSTDEPARTMENT.

I sent another ticket over 12 hours ago and STILL haven't gotten a response from them.

As it stands, it look like if I want to get my site back up, I'll have to change my domain name and completely start over since neither my reseller NOR hostdepartment is willing to take responsibility for this fiasco.

I wish I had found this site before I set up service with hostdepartment.
Les. B, 14th 2008 April, 2008
" Since signing up we have at least 5 outages a day and cannot even log into the control panel. When we contact their live support it takes 10 minutes to get an answer like..."Can you get into the control panel now?" or "I don't know what could be wrong or where". We get on average 60 or more monitor alerts from all our domains hosted with host deparment stating that either the domain can't be found, there is no response from the server or server error.

The support through ticket system is no better. Their answer is as follows:

"Posted On: 13 Apr 2008 08:47 Pm

--------------------------------------------------------------------------------
Dear Valued Client,

As confirmed by our Technical Support department, the Wheatstone server where your account resides, do not experience any downtime. Slow connection where the web servers are being vacummed/restarted for about 1-10 minutes is not considered as downtime.

Please don't hesitate to have a chat with our 24/7 Technical Support online if you're still encountering issues with our server.

-------------------------------------
Best Regards,
Asther Gayle
Billing/DNR Support

Host Department, Llc
501 Silverside Rd, Suite 105
Wilmington, De 19809
United States "

If having to constantly vacuum and restart the server isn't down time, them what is it? I'm changing hosts. Host Department is at the bottom of uptime and customer service.

If you are a client of HOSTDePARTMENT make sure you have your domains monitored to see you constant downtime. "
msduste, 05th 2008 April, 2008
I have had hostdepartment for over three years and pay nearly 300.00 a year and now on monthly I pay over 25.00 a month which is 1 1/2 times more than my old host company (which by the way was NEVER down). The last two years has been the most horrible nightmare you could ever imagine. They were better three years ago than they are now. Just in the last three days alone, all three of my sites have been down 9 hour one day, 12 hours yesterday and now have been down for 25 straight hours as we speak. Two days ago I spent 6 1/2 hours on live chat and still did not get my sites back. Their live chat is a joke, their customer service is a joke. They insulted me by offering me 3.50 credit for two years of crappy service. They advertise 99.9% up time and they must only be talking about their site not their peoples. They have lost me money, customers, sellers and buyers. They have ruined the business that I have spent 5 years building and then live chat is down and the ticket submission site is down and they don't care. RUN!!!!!!!!!DON'T WALK AWAY FROM ANYTHING THAT HAS ANYTHING TO DO WITH HOST DEPARTMENT. If anyone has or knows of a law suit started I will be HAPPY to join them.
Huzaifa Ali, 05th 2008 April, 2008
I am affected. You know what, my hosting company website was down for the last 12 hours and

I can prove anyone as I have already setup monitoring service. All these negative feedbacks

are true for sure. I think this company's staff always remain unavailable for any support

query. Whenever I have an issue, I create a ticket, I get a reply after 36-48 hours saying

that the system admin has been notified and he will work on the ticket, then after 5 days I

have to remind them that if their system admin has awaken from his sleep, let him know that

I am waitin for my ticket to be resolved. I do not understand do they evey provide support

or just FUCKS each other in the staff members. PLEASE PEOPLE WHO ARE CONSIDERING HD FOR

HIRING, NEVER BUY ANY SERVICE FROM THEM.
Jeff, 26th 2008 March, 2008
OMG OMG!!! My website is down almost everytime i visit. It is like server down 1 minutes out of every 5 minutes!!! Crap! I thought is my fault by not installing properly the script to the server, but after reading all this, i think is the server fault. Can anyone tell me whether i can switch provider? Which provider is good and unlimited? i am very sad about this service.
cashzzz, 20th 2008 March, 2008
I am a current user of this web hosting company called hostdepartment.com. I cannot tell you how fed up I am. Not only is the web server down all the time, the customer tech support is often offline and no one answers the phone. I am desperately trying to find another company now. Their customer support, when online, they do act very nice and helpful...but don't be tricked by this. You will feel like a sucker after you run into all the problems. You will get "Out of memory" errors as well as all other sorts of errors and your site will be down. This is a serious honest warning to those who consider them. On top of this, they will limit your unlimited domain name hosting. STAY AWAY FROM THIS COMPANY.

Also to add a note, i also tried Vortechhosting.com which is also a bunch of liars. They will deny there are any server problems to avoid them from having to pay you back for the downtime as stated in their terms.
Paul, 28th 2008 February, 2008
shee-eight...total sheeeight. If anyone is aware of a CA lawsuit, please let me know (paul_rodrigues@msn.com). My sites are down now and thiers is as well. Can't open tickets or use thier useless chat. Forget calling them..all goes end in a voicemail box.
Any have any suggestions for a good host without spending a boat load monthly?
tom sawyer, 07th 2008 February, 2008
nif your stuff is mission critical, run forrest run! if you don't mind tons of spam, this is hte place for you. if you don't mind crap not working that should be working and no tech support that actually know what mx records are or how to use functions on the site properly, find a real provider. I've spent HOURS in the chat/phone telling them their crap doesn't work, how to fix it and all answers are just brush offs. the only thing this provider is good for is a test bed for real providers. I'm keeping my account for all my pictures but the real stuff is taking a walk. do yourself a favor and delete from consideration. read the other reviews and know this is one of the worst places out there
Newton, 04th 2008 February, 2008
Hello!

I used to be a Coldfusion developer customer, their customer support is great unless you piss them off.
Speed was acceptable, the only thing bad was their MySQL Database connection. It looses connection intermittently, not a great thing for a busy site.

Overall, I would give them 5 stars out of 10.
Jamie, 12th 2008 January, 2008
Hostdepartment is great!
The features you get for a NOLIMIT developer WIN is even better however the systems regularly crash. This really makes me annoyed.
Vagabondo Digitale, 04th 2008 January, 2008
I have acquired a plan "NOLIMIT WEBSITE" paying for 2 years. I ADVICE AGAINST anyone lively decides to acquire it. I have always had only problems. Once it were database once it were the ftp and yesterday they have to me blocked the account without give explanations to me if not this email "Sorry for the inconvenience, may we know what your website content, our system detect that your situated is affecting our serveur performance and we need to suspend your account temporary".
I have only a BLOG and have noticed that they have to me blocked the account from when I have received a greater traffic towards mine blog. I have sped up answers that never have not arrived. Continuous to the account blocked having to have also paid for two years.

I ask you that type of plan LIMIT cannot be?
What you would make my place?

I am seriously thinking to open a legal action in their comparisons. I will continue to write on all the situated ones of reference of the field in order to denounce the happened in such way that other customers do not find themselves in my situation.
Nancy, 29th 2007 December, 2007
Hi,

This is neither all negative nor all positive.

I signed up as a reseller last year and the company, while not as terrible as some of these reviews say, does not live up to all its promises. Most of the time, the sites are fast and they are up. Often it takes some work and chatting with tech support to get asp.net, database or cfm working properly for domains that use it. Occasionally, the FrontPage extensions don't send mail and there's a big issue with our mail servers being blocked by ISPs such as Comcast. But I figure that's part of my job as a reseller to work with tech support to fix these problems.

The control panel for resellers works well and I have gotten a lot of advice from HD support to get it runng properly.

I don't have much trouble with chat sessions -- it's often slow, but phone sessions can be slow, too, with much time spent on hold. I don't believe sessions are cut off intentionally -- I think this is a control panel failure. Lately they have upgraded the control panel and it works better. When I submit a support ticket, it's usually answered in a timely dashion.

What I don't like is recently there have been some massive server failures that last for a week, sometimes longer. The admin dept. doesn't seem to know how to handle this and there is no backup system in place. I will probably lose some customers over the one that is going on now with the thunder server. I lost a few customers the last time there was a failure of the toledo server.

If they could get their servers stabilized as they keep promising, HD would be a better company.

But this affects maybe 1% of my customers.
Bob, 27th 2007 December, 2007
I think its funny how all of you are complaining about a hosting company that is new, basically beta. You get what you pay for. There prices are excellent. If you know what your doing then you dont need customer service. Godaddy.com started out the same way.
interGhost, 19th 2007 December, 2007
I have used Host Department for 8 months now as a reseller. While there has been a small amount of downtime, it has been way better than other sites such as yahoo, road runner, geocities,etc. The worst site I ever saw was ipowerweb. Host Department's reseller package is great because I have alot more control of my domains than with other hosts. The contol panels are great and the 24/7 support has been very valuable. I do not work for Host Department for the record, I just like their product. As long as they keep my clients' websites functional I will stay with them
Chuck, 12th 2007 December, 2007
I looked into Host Department about a year ago before going with Host Gator. I am growing a little tired of Host Gator's down time, so I thought about looking back into Host Department. Well, their website seems to be down (& this is not the first time I have seen this there). There is no way I will go with a company that cannot even keep its own site up. I cannot image the nightmare it would be to use their overloaded servers. I am glad that the garbage hosting for their own site showed me their true colors before giving them a try.

What a joke. Slow is one thing, but this is not even slow...it is nothing! I could not even sign up if I wanted to.

Use with caution.
David, 25th 2007 November, 2007
I have HD for the last year and they were fine at the beginning. Ever since they started the nolimit plans, the downtime / slow response increases. Many times I cannot get to my site at all! I am an individual user so it's not like I have many clients or commercial web sites. It's like I bought into a limited membership program where I only get to my site during the day time, and not in the morning or in the evening. Incidentally, those are the two time periods that I have difficult time getting to my site. I am considering moving to another host. It's really frustrating especially when you are ready to make a change to your site and then have to wait because you cannot access it!
David Kilmer, 22nd 2007 November, 2007
I have been a reseller with host department for three years. I will say, at first, they were bi&^%#es. Especcially as my account grew and i got more and more customers ( most of which i worked for design and development ). There was a period of time were there servers kept getting shut down for various reasons ( power outages, software issues/upgrades, etc,... ) . I was getting calls from my customers asking me ( some demanding me ) where there web site was. I would try to explain this to HD, and i often got stupid responses ( which is understandable.... but i still believe i deserve a cash back , but you have to proove there was downtime before they give you refunds ). BUT! for the past 19 months, it has been flawless. infact, i havent had a single web site go down AT ALL!
There technical support is very knowladgebale, and helpfull in situations outside of the normal 'technical support' scope. They are also very freindly ( a attribute i love about godaddy ). If you are considering using Host Department, i would say DO IT! they will pay you to transfer you to a different host if you dont like them.
bottom line:
DO NOT BUY ANYTHING FROM NETWORK SOLUTIONS DOT COM !!!!!
A2EE2, 22nd 2007 November, 2007
Look around, Some world leaders (President) are good and doing well for Humanity, Security & Peace, but point to be noted, few peoples are there who don't like them. Its simple & clear, HostDepartments are the LEADERS. I have double my profits in just 6months by taking their reseller packages.
A2EE2, 22nd 2007 November, 2007
Hello, we are using HostDeparment since 7months. Not seen an single minute downtime to till date, all of our quries solved while chatting with their Support Executives, They are 24/7 Available. ONE ADVICE: try HostDeparment for a month & check your self, instead of reading review of some bogus people here (who are nothing but just other Hosting Providers, scared of HostDepartment).
Gene, 30th 2007 October, 2007
This service totally SUCKS!!!
My site has been down for 2 days and the only thing they can say is that I have to wait another 24 hours to see if might be up. TERRIBLE SERVICE. Customer support was wrong every single time, They have no clue. STAY AWAY!!!
David, 25th 2007 October, 2007
Just started to host my site there. So far, so good. Chat support was OK, big improvement over email only support from my previous host.
SDS, 18th 2007 October, 2007
Just closed my last account. Their hosting has been terrible lately.
tom, 10th 2007 September, 2007
hostdepartment is not a good deal. their database servers are down all the time. if it's not the db server, the web server is down. if it's not the web server, the ft server is down. they have too many problems and support is very bland. i'm moving.
Alex, 07th 2007 August, 2007
I badly know English, but think that all of you will understand me.
I there was a fool when half-year ago paid a bill in hostdepartment.
This not hosting, this is SHEET!!!
Technical support is disgusting!!!
In a chat morons sit and as idiots talk one phrase: " I beg pardons, you our appraised client"
Sites are all time in downtime.
5 - 7 times per a day I am compelled to write in a chat by this suctorial members to the goats which can not give normal service to the clients!!!
I am revolted to these stinking of hosting and advise nobody to use him!!!
Lets they itself fuck in ass!!!
Brent, 06th 2007 August, 2007
I just learned that hostdepartment restricts outgoing emails to a maximum of 20. If you send an email to 21 or more recipients, they won't receive it. And hostdepartment will never send you a notice telling you that your email could not--or rather would not--get through the server.
Jim, 10th 2007 July, 2007
They overselling like hell! Stay away from them! Dont make the mistake and host your site in their servers you're gonna regret it.
PSP, 28th 2007 May, 2007
Tried to get me to stay when I cancelled and their tactics were very poor. Very much insulted once I left. Their servers had become so slow over the years it was time to find someone else....

HD was good, but really hit the crapper lately.
George, 24th 2007 May, 2007
Excellent value for money web hosting that provides a wide array for features and price. Their tech support is good for the price, with most issues being resolved very fast. This far Host Department will always going to be my number 1 choice.
Derek, 24th 2007 May, 2007
Signed up about 6 Months ago. I took this host because it offered advanced features. Haven't regretted it since changing from my old web host! Have had no issue, reliable server and plenty of web space. FTP worked fine for me and support is fast.
Ho shuang Lee, 23rd 2007 May, 2007
Good features and support. I've been using their service for 2 years. They have great customer support. The value is awesome, and so I decided to stick with them for my hosting. Bravo Host Department!
Martin, 23rd 2007 May, 2007
I haven't seen any server that has such big amount of space and its totally useful! Fast and mostly reliable. Overall they are pretty nice and I have telling my friends about it.
Candice, 23rd 2007 May, 2007
This webspace hoster is amazing for real! You get No Limit Database, with a great control panel, a lot of domains, etc..etc..the list goes on and on.
Keit, 20th 2007 May, 2007
Hosted with them for 2 years. Service went down hill. Speed and uptime were very poor. Often I couldn't even get to the CP.

I moved over to a new host after they "migrated" me to a new server but forgot to put over all my DNS settings for the ColdFusion Server. Their servers may respond, but so often, the DB Servers were down.

After 2 years, it was tough to leave, but really, they have sacrificed their service for marketing their "unlimited" plans.
Christie, 15th 2007 May, 2007
I used them for a bit and then decided to go to providerwebhosting.org because they were giving away free domain names. I may keep my account here as well though
proxyunion.org, 03rd 2007 May, 2007
Hi here. My proxyunion.org is still hosted on HostDepartment. When I tried to move it to another host, the Hostdepartment suddenly became fast and stable. So I decide to stay with them. You can use my domain to test their server, you can see how much uptime it is. I really hope them can keep such uptime forever.
proxyunion, 22nd 2007 April, 2007
I hosted my website (proxyunion.com and proxyunion.org) last month. All of my visitors went away during the first week. The uptime is very low, you even can't access their website. The support is fine but no use. They have given me a lot of good things - 10 IPs and unlimited transfer, but how can I use them? Realy bad host I have never seen!
Nana, 18th 2007 April, 2007
Host Department has been hosting 2 of my websites for over 4 years now, and I am very impressed with the uptime. I recommend Host Department to anyone, no matter what your budget is, there is a plan for everyone and every website.
Maurice V, 08th 2007 April, 2007
HostDepartment is a big fraud! they sold to me a reseller package..

Since the day I joined I had down times, server issues, non e-mail, bad IPīs, horrible after 2 months with them NOW all my costumers are gone now and many of them accused to me of taking his money for a non existent service, all for this hostdepartment terrible company.

TheY spend tons of money in prmoting but not much in getting descent servers I say. I had a monitoring service sending to me daily down times e-mails. when you go and ask They will make you go in circles, Very frustrating!

I am quitting their service now after with the feeling of being scammed it is on 2007 this problem so they have NOT IMPROVED since the other old comments.
They have runed my business and my health I have to say.. Don please NO dont join to host department even if it is the LAST hosting service on earth!

if you can take a single advice in life take this please!
Dmitry, 30th 2007 March, 2007
I moved my site to www.discountasp.net (David was asking for windows hosting here). Use promo code - kbalertz2007 for 6 months FREE (annual plan - 60$, deal expires: April 30, 2007). I have 100% uptime with DASP now, and I advice you to sign up http://host-tracker.com/en/ (english, spanish, french and russian supported, stats can be delivered to your mailbox) to monitor your site, it's absolutely FREE. Have a nice day!
Dave H, 29th 2007 March, 2007
HostDepartment Sucks, thats an understatement. Their sales department wooed me into parting with 12 months money up front. I was quite happy for the first month or 2 as the control panels were great and easy to use, and it was not too expensive. Then the service got to be awful. I have had so much downtime and i now officially consider theit technical suppurt department to be so bad that that suck the sweat from a dead gnu's testicles.

My sites are down basically every day and my customers have started going somewhere else.

whenever my sites are down, so is their tech support and their homepage. My e-mail stops working.

As I have 10 domains hosted here its easy to see how bad service can kill you.

Host Department ? I thought Globat were bollocks - but if you are reading this, they were a shining torch of excellence and professionalism compared to your putrid puss filled quality growing on the ass of a cancerous monkey. And you stink.

Your technical support staff i think is either automated and programmed with idiotic responses. I fail to comprehend that you might actually pay someone to come out with the meaningless drivvel that they spout. To say that they are wankers would be a complete understatement and an insult to people to hold their genitalia for a living.

I am going to move my account elsewhere, so please, poke it where the sun doesnt shine.

WHATEVER YOU DO DONT USE THEM - HOST DEPARTMENT SUCKS


sonny, 29th 2007 March, 2007
I agree with most of the people here. Host department is terrible and I think a rip off. If all of you are interested, I talked to a attorney friend of mine and i think we may have a basis for a class action lawsuit against them. I signed up for service a month and a half ago and still cannot get my site to work, because ASP pages do not work and it has been one issue after another. Their TECH support guys are idiots that do not even know how to use windows. My grandmother is a better computer user than them. AGain, I am cancelling my account and requesting a fuul refund thru my credit card company. I am also ensuring that every place on the internet, they are blacklisted. I think a class action lawsuit may be the next best course of action against their fraudulant practices.
Amal, 27th 2007 March, 2007
I would still signup and see how they perform. What really surprises me is statements like "Hindus from India", Indonesia attending Chat support coming from few users with a bad experience. If Larry Ellison, Bill gates, and co are all doing this, then India cannot be as bad as it is made out to be or presumed to be.

David, 27th 2007 March, 2007
I agree with every bad review written about HostDepartment. From the 2 hour chat sessions to the servers being down days at a time.

I only use them for windows hosting because www.aacsdirect.com is the best I've found for cpanel hosting so far. They actually care about me and my site and don't give you a bunch of bull. Actually I don't think my site has ever gone down.

If anyone knows a good windows hot please post here.
Panos, 26th 2007 March, 2007
I read review and thought they would be better from my previous provider. So I thought I'd give them a try. Their CP ,software,capabilities are vgood. Server uptime and speed is pooooor. And they will not acknowledge this fact! In the first 2 days I could not access my site at least half the time. And if I could it would be dead slow (ok - they're in USA, I'm in EU but still...). Support responses were fast, however I am still waiting (3 days) for the response to closing my account and get a refund... Hm I hope they will honour the 30 day money back....
LucyMorals, 25th 2007 March, 2007
I have had an at least one hosting account with Host Department since 2004. Up until recently, I was very happy with the service and the prices. The Live chat support was always able to help me figure out my problem and I had almost no downtime. It seems like ever since they started their unlimited hosting the downtime is more and more frequent and unpredictable. There have been no explanations or apologies. I'm near the end of my rope and after reading many of the reviews here will be looking for somewhere else to move my business.
Rob, 25th 2007 March, 2007
Where to start.

So far this month there have been 3 full days of downtime (even bringing this to the attn of HD, nothing is going to come from it). Intermittent downtime which is random. Can't access the Member control panel frequently. FTP is sporadically online. Their server status page constantly shows an "everything is ok" message which is BS.

Tech support and CS is ok... nothing to write home about. I'm dropping them as soon as I can.
Farceopia, 15th 2007 March, 2007
HostDepartment.com is a terrible host. Their prices are low because the service is poor. I submitted a request to cancel my account and the next thing I received in my inbox was a bill for the next month. I submitted a support ticket which went unanswered for a week. When I submitted another ticket enquiring about the first one, they deleted my support account. I've ended up having to get my credit card company to do a charge back. STAY AWAY from HostDepartment.com
newbird, 14th 2007 March, 2007
its nice to see this website telling the truth about Host Department.. Even i would like to add a few about them...
1) the tech support people are not that efficient nor proficient in problem solving. They dont even know to rename a file.
2) SAN - Storage Area Network is just a theory they have put accross.. They have not yet implemented into their servers.
3) If your server crashes you wont get intimation in email.. you will only get email a 1-2 weeks later when everything is resolved.
4) my website was offline for 26 hours.. even www.hostdepartment.com dint work show up.
5) tech support people dont have the manners at all.. They dont give you the respect that you deserve. When you scold them they wont reply back. They just disconnect the session or transfer the session to someother person.
6) even there is only 1 person in the queue in the chat session i have waited for 45 minutes.
7) i hosted my website on new year 1st Jan 2006. and on new year to register with them it took 5 hours as all were enjoying the new year making their client to wait on chat session. I waited for making the transaction done.
8) Their database server is a big worthless thing.. usually i get the error could not connect.
9) their email server is IMAP enabled but reliablity disabled.. even they show access denied at the critical time when i had to send email officially.
10) you cannot set permission for view in their database.. most of the opensource will have configuration error or access denied error..
11) They say they have hosted many website.. but have not told that all hosted website get their money back and leave the Hostdepartment soon.. now i am with start logic..

PLEASE DO NOT OPT FOR HOSTDEPARTMENT... THEY ARE WORTHLESS TO THE CORE,
Calvin, 09th 2007 March, 2007
I am with them for 4 months. I start my web site for 2 months, every time there was problems. I think is the network infrastructure issue. Please don't use the word " no limit", do your maths please, if I am your server, I will definitely crash often - PLEASE LIMIT it.
Hozterz, 07th 2007 March, 2007
Damn, what a bunch of crap. HostDepartment has been NOTHING but TERRIBLE! I've been using their service for 2 months now, and my sites are constantly DOWN! Support staffs? Do you know that they are outsourcing from the worst country in customer service? India? NO, you're wrong if you think that. They outsource their support to INDONESIA! How do I find out? Well, their CEO's name is BUN SENTOSO. If you do a google on him, you'd realize that he's in Indonesia. Check this out:

http://www.swa.co.id/primer/siapadia/ceo/details.php?cid=1&id=963

If you have a friend from Indonesia, ask him to translate it for you. Or check this out from one of HD's employee:

http://sudirman.emurse.com/rss.xml?PHPSESSID=bad1e66961d9a7086564a5bf8f8c108a

QUOTE:
"Bun Sentoso, Chief Executive Officer
Petrodata System and PT. Global Hosting Management
bun.sentoso@petrodata-system.com
tel: +6221 5290 5893
fax: fax: +6221 527 9202
Wisma Mulia 23rd Floor, Jl. Jend. Gatot Subroto no. 42
Jakarta
12710,
Indonesia"

Check the one above him: JIMMY RIANTO TANZIL of hostdepartment. What does that tells you? I think they're a rippoff company. STAY THE HELL AWAY from them if you're smart. I am in the process of moving myself!
Dave, 06th 2007 March, 2007
Wow, oh wow

I am new to the hosting with this company and so far all I can say is it is a waste of my money. THe service sucks the tech support of terrible.

My site has been down for over 6 hours. I cannot even access the main login for the site, cannot access the resseller sections, unable to send tech sup[port tickets.

Absolutly brutal hosting service.
T Alan (owner KylGrafX), 06th 2007 March, 2007
I have been using their hosting services for four years now and the quality has really digressed by the week. Their customer service skills are non-existent... other than the 'liveperson chat' and that's obviously staffed by an outside source. They have to rebuild their web server hard drives about every six weeks - and sorry our sysadmin is working on that - but your website and domain is down during this time. HostDepartment should be shutdown by some form of Internet Better Business group.

Slow transfer speeds, down time, and poor support.
I WOULD NOT RECOMMEND ANYONE USING THEIR SERVICES.
I. Elia, 06th 2007 March, 2007
It is now 2:30 GMT and Hostdepartment Email hosting as well as Hostdepartment website (including support site) are DOWN...I am amazed how highly Hostdepartment is rated. Makes you disbelieve all the ratings you see on the internet.
I hope Hostdepartment is reading our negative comments.
We are moving our companies email hosting as we speak...Ciao.
Jim M, 06th 2007 March, 2007
Terrible. They just go offline for hours at a time. No apologies, no explaination and no way of contacting them. I'm losing business because of them.
This is the worst host I've ever used.
Dmitry, 06th 2007 March, 2007
Everyday, every night just downtime... some hours of stable work and downtime again... 99,9% uptime? Liars... see this .swf clip
http://rapidshare.com/files/19648963/hd_scum.rar.html,
you will loose all your customers with this "hosting". I can send my site stats and you will see all the truth.. I'm not able to enter their own site now (03/06/2007 12:41 +02:00 GMT).
I. Elia, 06th 2007 March, 2007
Hostdepartment is one of the worst Hosting company I have ever dealt with. We have hosted our company Email with them and everyweek there is a problem with late delivery of emails. Today, we can not even open their website to get support. We should have changed hosting long time ago. Thumbs down...
Ron, 05th 2007 March, 2007
I've been with hostdepartment for just over a year now. I haven't had MANY problems, but it has been getting progressively worse. I have had long delays in accessing the MySQL server. They say everything is fine, yet it is still slower than molasses in January. Currently, I can't reach the reach the server, nor log in to the control panel. Service has just been getting worse. I'm now in the market for changing services.
Ruoall, 28th 2007 February, 2007
Guys, check this...

Now, this is the "CEO" of hostdepartment.com...

Unbelievable!!

http://www.cfmcentral.com/jobs/memberdetails.cfm?id=136
Alice, 27th 2007 February, 2007
I truly hate them. Their customer service uses some sort of generic names, like Chad Stone, while it's kinda obvious that these are Hindu workers working thanks to outsourcing somewhere in India, out of the reach of our enraged hands.

They don't reply to tickets at all.
Ruoall, 26th 2007 February, 2007
Host Department is a load of BS! Ive been with them for almost 6 months now and I am seriously disappointed in the service and reliability. Seriously, if you consider a host... go anywhere but hostdepartment.com
Lynx, 18th 2007 February, 2007
I've been making the web hosting review rounds to let the public know that this company is a pack of thieves. This hosting company is a fake. I have bought a hosting plan with them in November and I never received the necessary information to put up my site.
Slow server, poor performance, poor live chat even they donít want to refund my funds ($549.45). If anyone wants to file against them, contact the Better Business Bureau at BBB.org or contact me to get their information.
These guys are really REALLY bad. Also, I've found the EXACT same positive reviews about them posted on SEVERAL sites by the same people & the same day. I am convinced these reviews are fake and posted by Hostdepartment staff to lure in customers. Stay away from Hostdepartment.com! I was attracted by the low prices and this was indeed a big mistake.
rerat, 10th 2007 February, 2007
We have been using HostDepartment for close to a year now and have found that their windows servers often get bogged down, but the linux servers work great. The biggest problem we have experienced is that some of our sites were on a very problematic server..submitted multiple tickets..and received responses each and every time. After a week, with continuing problems, we demanded that our sites be moved to a stable server...we were insistant...they complied. And most all our problems disappeared. Now, the only issue we have with HostDepartment is that their DNS is as flakey...it works less than 60% of the time. So, we ended up bypassing their DNS. Now, all our sites are stable and working quite well. Their support staff does have some very knowledgable personnel as well as some who appear to be first-day-on-the-job, which is true of any company....it is just too bad they don't properly train their staff before throwing them in the paths of their customers.
Class Action, 07th 2007 February, 2007
Host Department, when it works, does rock. However, when there is an issue, it's very frustrating to get them to act.

I've operated data centers before and I must say that this one is not run well.

So anyone knows, Host Department is a reseller of a reseller who in turn sells to other resellers and the public. (The information is there if you know how to follow IP and Name and network fingering)

They have servers that will go down or have issues for 7 days in a row. They do not post known issues on the net stat page. Chat waits have gone from 5 minute waits to up to 2.5 hours wait. Email tickets often go unanswered and their tech people often simply say "we're sorry - please let us fix this" and it takes a day at times.

They seem to have no redundancy in place, and are willing allow servers to be down for days in a row. I don't care if you are selling hosting for what they are, it's not acceptable by any standard to allow servers to remain down for days at a time. A few hours every now and then? Sure... but days? no.

Further, they are over selling their network. I've run into "no disk space" errors on servers. A well run data center will see low disk space and not wait for customers to spend 2 hours on a chat only to be told to put a ticket in - this is a critical event and should be handled promptly.

Their MySql servers are often slow, the FreeBSD boxes often run ok, but their windows servers are often slugs.

They really need to raise the price and stop this unlimited crap because all it does is attracts the scum of the earth which ultimately clogs up the performance for the rest of the network. I am paying the top price you can pay for an account. I have several and I pay them over $150 a month for service and spend much of my time on chat and submitting tickets. Much of my time lately is writing Jessica, Ashleigh, and Jimmy himself.

I can't say that all is negative about the company. Their heart is in the right place in what they want to offer the public, HOWEVER, they have made some bad decisions with their price and no limit hosting.. it's not possible for them to continue without causing all people serious harm and damages.

I also must say that at the price they sell for, I would too agree on the chat and email only support - that only makes sense for hosting at $3.95 a month. However, there are times where they need to pick up the phone and deal with people - especially when they are about to be sued by my company.

I know that some people may have good luck with them.. and I'm sure you're lucky.. maybe you have individual hosting accounts where you are on one server which would explain your luck. But, when you are a reseller and have been there for two years, you have accounts on most all of their servers, THEN you can make a valid argument to the health of their network like I can.

Again, some of their servers are good and see little problems, but many of their servers go down on a regular basis.. and I must agree, their CP server is slow as hell and needs to be load balanced for better operation.

C'mon Jimmy! You've got a good thing.. make some better decisions and get your act together before it costs you in a way you are not ready.
charanvir, 05th 2007 February, 2007
I had booked a domain from hostdepartment.com more than 14 hours ago, but till now I do not have that domain name. It has not even been registered yet though I paid for it to hostdepartment.com. I am trying to contact the customer service but no reply from them too. I think hostdepartment is a big cheat company.
Edwin, 01st 2007 February, 2007
They are a hell of a joke. UNstable cpanel, unstable servers, slow response on chat. Hell, hostdepartment doesnt rock, it rots. Dont touch them with a long pole.
Sparrz, 31st 2007 January, 2007
And the uptime.....should be showing that it is

hostdepartment.com average uptime is
-99.985%, or

Hostdepartment is providing Linux web hosting services, has been founded in 2001 and now it's six years in business.

hostdepartment.com average DOWNtime is 99.985%....

And don't listen to the upgrade story, that they like to pan out for an explaination.....
Sparrz, 31st 2007 January, 2007
For those of you that have the real opinions on HostDepartment.com , SHOUT TO THE RAFTERS......and go to these sites as well.....http://www.webhostingherald.com/, http://www.webhostingstuff.com/, http://www.ratemyhost.com/hostdepartment-review.php, and ask them why they insist on giving them awards that are definatly not deserved....
Sparrz, 31st 2007 January, 2007
What are you guys with the good comments being paid or something, they host on unstable servers, this has been verified, they leave their resellers in the dark as to what they are doing, or not doing. They state nothing but lies, on their netstats page, not only are you guys being paid in my opinion your are also blind.....There isn't enough negative options to allow me to voice my true opinion of this company and there customer service skills, do you actually belive those are their real names on those LiveChats,.....c'mon now....I must say that I totally believe now that their LiveChats are outsourced to another company, this would explain why they can't tell their ass from their elbow.
Kyle, 30th 2007 January, 2007
TERRIBLE! Super slow bandwidth. Files wouldn't show up on the server when I uploaded them. Down way too much. The service is a joke. I put in at least 10 tickets (on three separate issues) and didn't get a response to a single one. Their live chat left me on hold for 15 minutes, then timed out. No responses to emails sent regarding questions about account status. Control panel is buggy, slow and clumsy. I was drawn to using Host Department because of its promises and low prices. MAJOR DISAPPOINTMENT, AVOID HOST DEPARTMENT AT ALL COSTS!
Steve Hein, 29th 2007 January, 2007
I have been using Host Department for about a year now and they are the best I've tried. I didn't have an issue with payment,because their automatic payment system is really works on me. Host Department support guys are responded quickly to my irate complaints and helped me get it through all of my hosting problems. What a good service of Host Department!
Frox, 27th 2007 January, 2007
Ow c'mon,.....the positive comments are so clichť. Hostdepartment is advertising great things, but they deliver nothing other than crap. It's as simple as that. If you have a tight budget and want some good hosting, search further more because you'll get headache's from this. Seriously.
At the moment I'm hanging at the so called live support for 15 minutes,.......let's hope i'll get trough to ask for a refund because the documentation is bringing more confusion about this.

And even the speeds are super slow,.....a lousy 30Kb. When they're advertising 'lightning fast' connection.......right. Dream On.
And I'm for real, my site is placed at japtard.(go figure)
So stay away, please.....


Melih Duvan, 22nd 2007 January, 2007
Host Department is the best, in my opinion! I'm using it a year and enjoying every moment. By the way, someone told here that they have a bad support and that isn't true Ė The support is GREAT. They are also have big storage, big bandwidth, an excellent control panel, etc. It's very recommended.
Dusty, 19th 2007 January, 2007
My site is working very slow, and is down a lot. For some reason, my employer's ISP even had it blocked, and my site is an empty blog. All tickets I've ever opened have been ignored. I'm going to pack up my files and move as soon as I get home.
Alberto Bedoya, 15th 2007 January, 2007
I've had Host Department as the host of my website. I started using them because they were CHEAP and I did not want to spend a lot for my initial web presence... and 3 years later I still use them! They are very reliable. The technical staff have answered positively to all my remarks, the Control Panel was gave me a bit hard time to use it but it is performing just fine now. If you are looking for the reliable hosting that providing great technical support...which other hosting providers do not offer,then you are at the right place,just like me.
derek, 08th 2007 January, 2007
I will make this simple.

I consider myself a fairly patient man and very understanding of the difficulties of running a server.

With that said, most of the time I use Host departments live chat I want to curl up in a ball in a corner, cry, and rip my hair out.

I could join the rest of the reviews here and post my many many Live Chat 'chats', but I will save you the pain and agony of reading such tormenting things.
Sparrz, 04th 2007 January, 2007
The worst customer service experince I can recall, and I worked at both IBM and Nortel Network as a Tech Sup Rep. I cannot even get an answer on why I am unable to do an SQL Restore because of a timeout problem that they are having, and have found out that there may be a security leak from the control panel. I am not asking for my money back, I refuse to. Bloody LiveChat, ain't to Lively at all if you ask me and check out their NetStats Page, this thing is a joke. Location is http://www.hostdepartment.com/netstat/index.cgi. Honestly, someone tell me that they have clearly indicated what the problem is????? What exactly is the term Network Status mean on this site ??? This page is nothing but misinformation. And itis supposed to help the customer, so far it has done diddly for me.
Rob, 03rd 2007 January, 2007
I switched to them becuase I was having issues with my original host. OMG, I could not imagine how much worse it could get. Still trying to get my money back. In one word: Pathetic !
Dimitris Siskopoulos, 02nd 2007 January, 2007
Terrible hosting services, they couldnt setup a NON Latin DSN for 15 days! I've chat and emailed every person in that company and the only one gave me a staight answer and solution to my question, was one guy that gave me the correct url to refund and terminate my subscription after 20 terrible days!
The live persons have really nice matters, but they are absolutly igonarant of what technical support means. They all gave the same answer "i'm escalating this issue to our sysadmin".
Their sysadmin also sucks bad, cause he couldnt just add a damn Non Latin DSN under Coldfusion MX administration panel!
And above all that, the days my site was up (displaying questionmarks instead of Greek characters UTF-8 encoding) the access to my site was terrbile. I've seen the had 1300 CUSTOMERS (Beware! CUSTOMERS NOT SITES!) in the same server i was too. That means 1300 customers X unlimited websites for everyone = Zero access speed for your visitors....
They are trying to sell cheap services they can not really provide, so avoid them if you can!
Gordon chu, 02nd 2007 January, 2007
I've been with Host Department for a little while now. So far i have experience top notch support with excellent professionalism by Host Department. They also own and control their own data center. hey are the best Hosting Company i have come across in a while. They have won awards for their great service. Try them out, you will not be disappointed. Great job Host Department.
Yevgeniy fedotkin , 26th 2006 December, 2006
I cant' speak for any other reviews here, but my experiences with Host Department have actually been quite good. Excellent value for money web hosting that provides a wide array for features and price. Their tech support is good for the price, with most issues being resolved very fast. This far Host Department will always going to be my number 1 choice.
Seth, 25th 2006 December, 2006
I thought they seemed so professional and they offered the best reseller package I have seen. Well, it turns out that they are the worst yet, and that says a lot because my previous host, siterollout.net was horrible and they ended up telling me to go somewhere else if I was not happy. Well, I went to Hostdepartment and they take the cake. My sites have been up and down for almost two months, and now down for 4 days straight. They won't respond to emails, or tickets. The chat is worthless and they refuse to refund my money. STAY AWAY FROM HOST DEPARTMENT.
alex gould, 20th 2006 December, 2006
After being fed up with a Hosting Company, thought I'd give Host Department a shot. Since my friends were VERY satisfied with them, couldn't hurt to try right? Well after 2-3 SOLID months of having Host Department as my host, I can easily say I'm extremely satisfied with what they were able to provide. As far as technical issues, I've experienced absolutely none. As far as support goes...amazing! The support they provided was more than I needed or could ask for. I never felt as if I was being put on "hold"Ötheir employees for instantly respond to you, and I think that is amazing!!! Bottom line, if you're a small time home user looking for hosting or a new up and coming business, Host Department is more than you could ever ask for!! Just give them a shot, tell them what you need and you'll get it...Yeah!!!

marc chenut, 11th 2006 December, 2006
This is the best value web hosting service I have used or even shopped. Customer service has been excellent. Their help files, for those of us wanting to be more self-sufficient, could be improved. However, I have no reservations or regrets. Host Department is an excellent company. Extremely competitive prices. Highly recommended. A++
Erik Stabij, 09th 2006 December, 2006
Hello,
Hotdownloads.org was hosted on HostDepartment for about 6 months.
It was always painfully slow but I thought that was because there was something not optimized in our code. After I had implemented a caching system it was workable. Then I noticed that the site was also down a lot especially on sundays.
So I have moved the site and it really made a big difference. The site is now very fast and now I have left HostDepartment I never have any downtime anymore.
I have checked customer support of HostDepartment. They were very polite and helpfull but in the end were not able to help me. I did get a refund but I had to leave them because they hurted my website.
They have great features in their hosting plans and they are not expensive but what is it worth if your site is down a lot and slow when it is up?
So I would not recommend HostDepartment.
borofan, 07th 2006 December, 2006
By far, Host Department has the best support system out there. I've had issues (mostly my fault) and usually within an hour, the problem is resolve. They've also customized solutions to fit my needs with absolutely NO HASSLE. Very easy to use...Real live help, Very Satisfied.
Host Department has been the absolute best host I have ever used! These guys rocks!!
Chase, 05th 2006 December, 2006
I'm in agreement with the complaints. It's maddening. It might go along for a week or so but then weeks of downtime, email problems, domains randomly moved to servers that don't have the same components installed, hours of unproductvie tech chat, If I ddin't have so many domains on there, I'da moved long ago.

Anyone that is a reseller who has abandoned them, where have you moved to?

STAY AWAY FROM HOST DEPARTMENT.
sonia scholl, 26th 2006 November, 2006
Cheap, affordable hosting! Thatís what I can say about Host Department. Not only is it cheap, it also provide the friendliest service. Everyone in the support team is polite and patient. They treat you as someone that they know and a friend rather than just another customer. Whatís more to ask of a hosting company that provide great service? I am just happy I found this company.
Iftikhar Hussain, 13th 2006 November, 2006
Most control panels I have tried is lacking of something. Not H-sphere. Host Departmentís control panel gives you the best of both worlds. Although you will need to learn how to use it (the learning curve is quite high), but you get to have the flexibility and convenience that a control panel should have. I am able to manage my domain, automatic renewals on domain names, databases, file manager with .htacess and so many more that you need to try yourself to find out. Recommended host!


minh mphuc, 17th 2006 October, 2006
I have been using Host Departmentís service for sometime now and what can I say, their service is great; especially their customer and technical support team. They are there for you 24/7 everyday, and they will entertain all of your enquiries no matter how minor or major it can be.

What impresses me most is the fact that they *fixed* the problems you are encountering. Many web hosts just entertain your call for help only to abandon you half-way down - not Host Department. They will follow through with every problems encountered in a timely manner.

If they canít solve it in time, they have the guts to tell us about it and once it is done, they will again inform us. Hooray for Host Department! If you are looking for a host, this is one I can vouch for!


Elaine, 08th 2006 October, 2006
Paid 15 hours ago and still unable to get to control panel. Am asking for my money back.
No answer to emails, live chat doesn't work.
This company should be run out of town!
Arun, 04th 2006 October, 2006
I have no problem in recommending Host Department. Their service and support has always been tops and their prices and features are definitely number one. The extra mile they go to give personalized attention has been a breath of fresh air in a time where customer service seems to be forgotten about by most organizations. Our experience with this hosting service has been more then #1 in my books and they are highly recommended by our organization.
Doug, 03rd 2006 October, 2006
Very Poor Customer Service for anything that isn't a 'standard' - 'we do that all the time' type fix. They keep moving my sites to new servers (about twice a year lately) - and break all kinds of stuff when they do (DSNs, ASP, Domain Aliases, Site Permissions) - VERY unhelpful when it comes to their breaking things. I have to find out on my own when a client calls to tell me their site isn't working properly - then have to deal with their online support (no phone number). Bottom line - the hosting is cheap - especially for resellers, but the service sucks. If I didn't have so many sites to move...
Hasse, 11th 2006 September, 2006
Above and beyond excellence! ALL UNLIMITED resources, I just try their no limit developer plan. The first time I saw their no limit plan, I donít believe it. After I use it, I can see it for true.
Michael, 09th 2006 September, 2006
I've been with Host Department for 2yrs now and my 2 websites never experience any serious downtime. If I compare with my previous hosts, Host Department will win them hands down. They offer so much features/resources with such affordable price. I simply love their 24/7 support. They're always there and always provide Real solutions. No doubt I'll be staying with them for a long time, Their Server's is very fast and I have never experience any down time with them, I recomend all my friends to host their site with them and for sure they will have my business website hosted with them for life! Once again Thanks HostDepartment for your GREAT Support your are the best. Michael from www.frozenegg.com
Linus, 09th 2006 September, 2006
Today, I get scripting problem when I deploy .Net 2.0 so I contact Hostdepartment Live Chat Support to check it out. And ďBill MartinĒ fixed it for me. It was awesome!! He fixed it less then 15 minuets. Thanks Bill  " and the amazing part is even it's 2 am in the morning!!!
Neal, 08th 2006 September, 2006
Hello, this is Neal Razi, writing on behalf of Learning Gate
(learninggate.org)

I just wanted to say that not only have i been extremely impressed with your
quality of service, but your live tech support staff is awesome. I have had
three and all have been very good. Especially a gentleman named Brad Davis,
he was very very helpful and extremely polite and courteous.

Thank you and keep up the good work! Now I am sure why the IT staff at
Learning Gate will know why I recommended they switch from Interland
Neal
Jon, 07th 2006 September, 2006
I've had my website hosted with this company, I have nothing to complain about and I have been happier with each passing month! The control panel is easy to use. Host Department consistently keeps feature upgrades, including new software releases and security updates, on the forefront of their service.
Simon, 07th 2006 September, 2006
Website Source is the Bomb. No other can fade this awesome Hosting Compay. I was shocked at the speed everything was done. I have tried many other company and none can compare to Web Site Source. If nobody believes me just try it out, I promise You Wont Be Dissapointed. I thank you Web Site Source for keepin it Real!!! All you other hosting companies Eat your Heart Out. As far as I'm concerned I'll be with this Company for a Long time.
Michelle, 07th 2006 September, 2006
Host Department is the answer to all our web hosting problems. Bill took a lot of time in helping me with my coding, giving useful suggestions and design a website that truly capture the essence of our business. We are just a small company, but they treated us like our business is important.
Terry Joseph, 07th 2006 September, 2006
Don't even waste your time with these guys. I promise you will not get what you bargained for. Terrible support via chat because you will never get anyone from support on the phone. If you call sales you'll get a prompt answer. To show you how bad tech support is see the chat:

Aaron Matthews: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
TJ: G'day sir. I was contacting to check on the status of #TL-280806-3307
Aaron Matthews: odd day too sir
Aaron Matthews: let me check it
Aaron Matthews: please kindly wait :)
TJ: Thank you much
Aaron Matthews: my pleasure
Aaron Matthews: still checking on it
Aaron Matthews: please wait
TJ: Okay
Aaron Matthews: thanks :)
Aaron Matthews: okay sir your account is being moved to the walt server sir :)
Aaron Matthews: it is still on process
Aaron Matthews: i mean waltz server
TJ: How long does this process take? What is the current state of the Waltz server in terms of uptime? 50%, 75%, 99%
Aaron Matthews: :)
Aaron Matthews: i think it is better than wizard :)
TJ: Im curious to know because the server that I was on previously was always down and nothing ever worked on it. In terms of stability is this server more stable than the one im being migrated from?
TJ: Again this is from a reseller standpoint because I have been unable to launch business for almost 3 weeks because my own site was unreliable and I find it hard to encourage someone to use my services when my own site doesnt work 95% of the time. :)
Aaron Matthews: okay yes there is some problem on the wizard server i don't know the detail only sysadmin know it
Aaron Matthews: i know that they are still trying to stabilize the server sir
TJ: I guess that is also part of the problem because the System Admin is generally the only person who knows what the problem is and doesn't distribute his/her findings to anyone else on the team to tell folks like me when we inquire as to why our sites are always down. So in your opinion why is the Waltz server better than the wizard server?
Aaron Matthews: okay first off all there is no complain about the server :)
Aaron Matthews: and the downtime is much greater than wizard
TJ: Waltz has more downtime than wizard?????? WHAT??!!!! You CAN'T BE SERIOUS!!!!
TJ: If I read and understood what you said correctly, am I being moved from an unstablized server to one that is worse?
TJ: It is kind of conflicting. There are no complaints about the server but the downtime is much greater than wizard. In essence that should drive a ton of complaints.
Aaron Matthews: sorry
Aaron Matthews: i mean the downtime isnot as often as wizard :) misstype
TJ: How do you "mis-type" something like that? I believe that you meant what you said and I just called you out on it now you suddenly "mis-typed" something. Man give me a break. How often are the servers down for maintenance during the week on average?
TJ: Also, how long will the migration process take? I received a confirmation around midnight yesterday that the process will take between 24-48 hours. Again, this all goes to me having to pay $24.95 per month for a service that I have only been able to get about $1.00 use of so far.
TJ: **service
Aaron Matthews: 1. During the movement process, site will not goes down but you will not be able to make any changes (thru CP, FTP, etc).
Aaron Matthews: 2. The movement process could be completed in 24-72 hours.
Aaron Matthews: 3. It will move the webserver only (Mail and Database server will not moved)
TJ: Dude, you don't have to shoot me a cut and paste job. I've already seen that. You still have not answered my question about the server uptime. What's the delay, I've been waiting on that answer for 15 minutes. Will I receive a notification when the process has been completed?
Aaron Matthews: i am afraid not sir
Aaron Matthews: you must check your moving status on our livechat
Aaron Matthews: or by look at your web server
TJ: OK I can be notified when something starts but not when it ends? Then I contact you guys and wait in the queue for 30 minutes to get these type of answers? Alright. Are there any problems with the mail server? I haven't been getting any emails for the past couple of weeks.
Aaron Matthews: on enlightened
Aaron Matthews:
Aaron Matthews: the memphis server is fine sir
Aaron Matthews: may i know the error you get ?
Aaron Matthews: halo are you there sir?
TJ: i get bounceback errors saying the server/email address can't be found although it has been set up correctly. This has been happening since the account was set up.
TJ: yes on enlightened it is the only one that I have with you.
TJ: I'll just stand by to see what happens in another day or so and then I'm canceling my account because this is trash. This company is a complete waste of time for technical support. You guys never know anything about anything.
Aaron Matthews: okay
Aaron Matthews: for what email ?
TJ: admin. i use a 3rd party mail application. i dont use outlook
Aaron Matthews: okay
TJ: bro don't worry about it man don't waste anymore of my time. you left me hanging here.
Aaron Matthews: okay
Aaron Matthews: do you use outlook express? to sent the email ?
TJ: No, i told you that i do not use outlook at all.
Aaron Matthews: please check the smtp authentification first
Aaron Matthews: on your setting
TJ: should it be checked to authenticate?
Aaron Matthews: yes sir
Aaron Matthews: you can see on this link
Aaron Matthews: http://hostdepartment.com/d/user/outlook.html#auth
TJ: What part of I don't use outlook do you not understand?????? Why do you insist on sending me that link for OUTLOOK???!!!!!! Damn man you don't read worth a shit do you?? That's the problem with this fucking tech support. You dont read!!! Then you keep me on here forever and resolve nothing!!!!
Aaron Matthews: okay sir :)
Aaron Matthews: so is there anything else i can do fo ryou ?
TJ: You haven't done anything to begin with. What do you mean anything else? Yes you can do one more thing. That is to not worry about having anymore of my business. Good Day.
Aaron Matthews: you to sir
Aaron Matthews: have a nice day
TJ: bye
Aaron Matthews: If you want to comment and rate our services, please go to the below link to go to the FindMyHostingís rating system.
Aaron Matthews:
Ahlstrom, 06th 2006 September, 2006
Host Department is the answer to all our web hosting problems. Bill took a lot of time in helping me with my coding, giving useful suggestions and design a website that truly capture the essence of our business. We are just a small company, but they treated us like our business is important.
Paul, 05th 2006 September, 2006
forget Hostdepartment...they are real sucker in terms of the quality and their stupid support...
YoldanGecenBiri, 29th 2006 August, 2006
bu ibneler. alan olayinda gercekten limitsizmi veriyolar websayfasi boyutunu?
Migraine, 05th 2006 July, 2006
My recommendation isn't very complicated. Don't come near them, not even with a 10 foot pole! STAY AWAY from Host Department. They seem good because they have a slick website and lots of features. Use them, and your emails will bounce back for days in a row, your sites will be down or slow as molasses. This happens on a regular basis. (they say they are doing "server maintenance", but it happens multiple times per month) Basically, if you want to ruin your business... come here. Don't trust me. Do a google search for Host Department reviews. You will find the same feedback at every forum.

You will also find over the top positive feedback. These are FAKES. If you have really been hosted by these guys for longer than a few months, you can only have nothing but headaches with your account and dealing with their horrible customer support (very funny...they all have English names, but can barely speak English).

If you have half a brain, you will figure out that the positive reviews are WAY too positive and they are obviously created by guess who...that's right, Host Department themselves.

My sites/email have been down for much of the last few days. I've finally wised up (I'm slow moving) and got rid of them. Good luck.
I'm baaaack, 26th 2006 June, 2006
29 hours later, NONE of my sites are working, but they have the status marked as Resolved and says this...

Problem:
We have fixed the problems with our Server Network. However some people might still can't access the website. All of our admins and NOC staffs are currently investigating and fixing it right now. We need some time to resolve this issue. Please do be patient and wait for our update.

Affected Servers:
BLADE Servers, Nexus, Neptune, Neutron, Nebula, Nemesis, Nixon, Waltz, Washington, Warrior, Wales, Pisces, Pegasus, Phoenix, Mercury and Lunar

Affected Services:
All



Current Chat:
An online representative will be with you shortly. You are number 2 in the queue. Your wait time will be approximately 1 minute(s) and 9 seconds. While waiting you might want to review our Knowledge Base. If you are having problems with your mail service, please refer to this update. Also please review our current network status page, just in case your problem is already being taken care of by our team.
Your chat request has been assigned to Mike Brown, please wait momentarily for Mike Brown to gather up your account information so he can serve you efficiently. Thank you!
Mike Brown: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
Me: It's been over 29 hours now...when will the sites be back up and running?
Me: It's been 9 minutes...Did I stump you with a hard question?
Mike Brown: I'm sorry for the delay
Mike Brown: We are currently having problems with our Server Network.
Mike Brown: All of our admins and NOC staffs are currently investigating and fixing it right now.
Mike Brown: You will be experiencing such slow responds should you reside on the effected servers.
Mike Brown: We need some time to resolve this issue.
Mike Brown: Please do be patient and wait for our update.
Mike Brown: You can check our netstat page : http://hostdepartment.com/netstat/
Me: Netstat says resolved. My question is WHEN will this problem be fixed? 29 hours is a long time to have no site...especially when it's been down over 24 hours twice this month.
Mike Brown: Please check again the netstat
Mike Brown: I just update it
Me: And none of my sites work. Which servers do work? I'm using 3 different servers and 2 different frameworks and none work.
Mike Brown: The problem is with the servers on our TWW data center
Mike Brown: so the servers on HE data center that will work
Mike Brown: I mean with the network on our TWW data center
Me: Cool. When will my sites work?
Mike Brown: We don't have any ETA yet, but we are doing our best to solve this issue and update you from our netstat page.
Me: What is being done so this never happens again?
Me: Nothing, right? Same as the past year? Same problem, different week?
Me: TTYL, I'm just wasting more time/money talking here.

I'm baaaack, 26th 2006 June, 2006
8 1/2 hours later (not including the original 5 hours) their status screen....

Problem:
We have fixed the problems with our Server Network. However some people might still can't access the website. All of our admins and NOC staffs are currently investigating and fixing it right now. We need some time to resolve this issue. Please do be patient and wait for our update.

Affected Servers:
BLADE Servers, Nexus, Neptune, Neutron, Nebula, Nemesis, Nixon, Waltz, Washington, Warrior, Wales, Pisces, Pegasus, Phoenix, Mercury and Lunar

Affected Services:
All
I'm baaaack, 25th 2006 June, 2006
They ARE the worst. None of my sites on (supposedly) 3 different servers and 2 different frameworks work right now. I guess I can't complain too much...at least everything works at least 1 week a month with no problems (usually).
Ron, 23rd 2006 June, 2006
Wow, I'm shock reading this review. Is HD that bad?
From my experience HD uptime is not too good, but I can't say it worst either.
For the cheap price, I think its fare.

I also often to seek help from their tech support, the responds it's not to fast.
I think they chat with several clients, but that's ok.
As long they can help me.
So when I seek help from their support, just be patient and my problem will solve.

Em.. HD owns their own servers or just resells other hosting company services, it hard to tell.
Rick, 20th 2006 June, 2006
I signed up for HD about 6 months ago and I was thrilled with the broad bundle of services they provide. I needed both Coldfusion and PHP scripting service in one account and they could offer it (few others do). And the pricing--well, it's hard to understand how they make money. It looks like they are buying marketshare; just compare them with almost any other ASP/host.

During my time with them I have experienced muliple periods of downtime, and they really had no explanation or plan going forward. Recently (since I was moved to another server) however, uptime has been excellent (99%).

I am concerned that HD doesn't run its own servers--it is a hosting reseller. Does any one know who they buy their services from?

Me, hopefully the last time., 03rd 2006 June, 2006
They have fixed the problems, even the olllld problem is now fixed. I sincerely hope this means they are turning over a new leaf and from here on in they'll be top notch.
Me, a few hours + 30 more minutes later, 03rd 2006 June, 2006
Your chat request has been assigned to Aaron Matthews, please wait momentarily for Aaron Matthews to gather up your account information so he can serve you efficiently. Thank you!
Aaron Matthews: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
Me: I was just talking to the most helpful Josh Stevens and he hung up on me. Can you tell me when my site will be working again? It's only been down for 2 days now.
Aaron Matthews: sorry we have internet problem before ;)
Aaron Matthews: yes sir your account move from neutron to nixon is almost finish sir
Aaron Matthews: it is deleting resource now
Me: What is almost?
Aaron Matthews: our system indicate it will need a couple of hour again
Me: 4:17 PM my time now, would be 6:17 PM my time in a couple.
Aaron Matthews: hmm it could be sir :-)
Aaron Matthews: i don' have the exact time
Aaron Matthews: considering your domain have small resourse
Aaron Matthews: i predict in a couple hour :-)
Me: Very small.
Me: I can copy my entire computer in an hour, forget about you copying a 3 mb website. 2 days now.
Aaron Matthews: :)
Me: Will I get a refund?
Aaron Matthews: but you are pass your 30 day refund right
Me: If you are counting the site's "working" days...hell no.
Aaron Matthews: you can contact our billing aboout the refund then
Me: I contact Billing I get the same people as in chat. It's a big circle jerk. I believe you are all one person because that's the only way to explain the service.
Aaron Matthews: i assure you the people is different sir
Aaron Matthews: i don't have acces on billing
Aaron Matthews: i only a tech support
Me: By the way, check out HostingFest.com, they're half the price and their service seems great. I've been monitoring their forum for a month now. So if you ever need your site working, go there.
Me: Take care.
Me, a 'few hours later', 03rd 2006 June, 2006
Your chat request has been assigned to Josh Stevens, please wait momentarily for Josh Stevens to gather up your account information so he can serve you efficiently. Thank you!
Me: Well it's been 4 1/2 hours now...I'd say that's well within a 'few hours' like you stated. Why isn't my site working yet?
Josh Stevens: Ok, let me check again
Me: Isn't it funny how you don't even have to ask the name of the site to check? I think it is.
Me: 8 minutes and counting...any progress?
Chat session has ended unexpectedly. Please try again in a few minutes.
Me, day 2, problem 10,000, 03rd 2006 June, 2006
Chat start time Jun 3, 2006 1:53:51 PM EST
Chat end time Jun 3, 2006 2:32:21 PM EST




Your chat request has been assigned to Josh Stevens, please wait momentarily for Josh Stevens to gather up your account information so he can serve you efficiently. Thank you!
Me: It's been 2 days. When will my site work again? If you're shared ssl doesn't work like I pay for in my plan, then give me my own at no extra charge. I pay you to have a working website with features you advertised to WORK. What is the story?
Josh Stevens: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
Me: It's been 2 days. When will my site work again? If you're shared ssl doesn't work like I pay for in my plan, then give me my own at no extra charge. I pay you to have a working website with features you advertised to WORK. What is the story?
Me: and why does your netstat say this when my site hasn't worked in at least 2 days now?
Me: No known issues. All services are up and running without any problem. If you are having any problem please consult our technical support team through the live chat support or submit a ticket.
Josh Stevens: Hi
Me: It's been 2 days. When will my site work again? If you're shared ssl doesn't work like I pay for in my plan, then give me my own at no extra charge. I pay you to have a working website with features you advertised to WORK. What is the story?
Me: You are falsely advertising to OTHER VICTIMS
Josh Stevens: Our system has detected that our support staff has not responded in 15 minutes. Should you feel unsatisfied with this operator's response time, please email our Quality Assurance department at : qa@hostdepartment.com
Me: Can you answer ANY of my questions?
Me: Well?
Me: Hello? Are you home?
Josh Stevens: I'm here
Me: Any answers?
Josh Stevens: May i have the ticket number regarding this issue ?
Me: You are my ticket. What is going on with my website? Not a hard question for a SUPPORT TECH TO ANSWER.
Me: Why doesnt' the contact page work?
Me: And when will it?
Me: It's been off line for at least 2 days now
Josh Stevens: Ok, i'm checking on it right now
Josh Stevens: Our system has detected that our support staff has not responded in 15 minutes. Should you feel unsatisfied with this operator's response time, please email our Quality Assurance department at : qa@hostdepartment.com
Me: I already know the problem. You have deleted my name.
Josh Stevens: I'm still checking on it
Me: The name is gone. What can you possibly be checking? Add the name back, it's not hard.
Me: I can't add it myself because you are doing some content change that keeps me from accessing anything. Why do I have to tell you guys what's wrong? And why doesn't any of the things I tell you ever get fixed?
Me: It tells me: You cannot change settings on this domain because Content Move has been started
Me: SO MOVE IT BACK!
Josh Stevens: The process will be finished within few hours
Josh Stevens: I will move the account back if the current process has been completed
Me: What process? Why is anything being moved? Why do I have a website that doesn't work for 2 days? What are you going to move back? Is that going to screw me over another 2 days? Why doesn't anything your company does make sense?
Josh Stevens: I'm not sure
Josh Stevens: Did you make a request to us to move your account to the other server?
Me: I haven't touched this website since it has been completed. You guys keep messing with stuff and making it not work ever since you took that two weeks to 'upgrade to the big nixon server'. I've had nothing but problems with your company with all of my websites, but my clients sites are more important than mine. Why is everything a big problem with you guys?
Josh Stevens: oh :(
Josh Stevens: I'm so sorry
Josh Stevens: I'm not sure why your account has been moved
Me: My request is to have the site completely work immediately and nothing else. Can that be done?
Me: The entire site is less than 5 meg. Why does it take 2 days to move it?
Josh Stevens: i'm sorry but i don't know
Josh Stevens: I got this info : Deleting resources on source server Jun 3, 2006
Josh Stevens: It should be done within few hours
Me: It started June 2, what else does it say?
Me: I'll talk to you in a few hours, I'm chatting with another host at this time. TTYL. bye
Me, 03rd 2006 June, 2006
Your chat request has been assigned to James Oliver, please wait momentarily for James Oliver to gather up your account information so he can serve you efficiently. Thank you!
James Oliver: Hello! Welcome to HostDepartment Live Chat Service. How may I help you?
Me: Why don't you read what I wrote already? Don't worry, I copied it for you cause I'm expecting this kind of service.
Me: Here's the copy of what I just typed: What is wrong with you people? How can you screw so much up with so many sites? Why isn't my website working? You guys are the worst!
James Oliver: Ok, please hold on. Let me check your account.
Me: Second time this week my site is just 'missing'!
Me: 8th time this year.
Me: and that's just this ONE site, you mess all of my sites up daily.
James Oliver: It seems the default file of your site(index.html) has not erased yet.
Me: Erased yet? This isn't a brand new site! I haven't touched this site in months. What kind of stupid answer is that?
James Oliver: I will set the default page to default.aspx
Me: BTW, the default file for 2.0 framework is default.aspx, not index.HTML
Me: Who the hell unset it?
Me: A big struggle to keep a site running with you guys, holy cow!
James Oliver: Please check it again.
Me: Great, now fix the ssl that's not working on the contact page. Who runs the show there, a monkey?
Me: How do you even stay in business? Everyone I talk to say you're nothing but problems. Even the BBC say to stay away.
Me: Everyday something goes wrong with one of my sites you host. Every day. Usually more than one thing, and usually more than one site. I can't keep up with keeping up watcing you guys, I have my own job to do. Start paying me to keep watch of your business. Holy cow, what a big mistake every going to you guys.
James Oliver: Our system has detected that our support staff has not responded in 15 minutes. Should you feel unsatisfied with this operator's response time, please email our Quality Assurance department at : qa@hostdepartment.com
Me: What good would that do? They don't answer emails either.
James Oliver: I'm still fixing it
James Oliver: please hold on
Me: Hey Jim. Delete the name, and redo it. You guys have had to do it at least 20 times for me between all of my sites. Why is it taking forever this time?
James Oliver: Our system has detected that our support staff has not responded in 15 minutes. Should you feel unsatisfied with this operator's response time, please email our Quality Assurance department at : qa@hostdepartment.com
James Oliver: I'm sorry I've just found that your account is in content movement process. I'm afraid I can not change anything in SSL settings.
Me: It was just moved when it was down for the week two weeks ago. Why is it moving again? When will any of my sites work 80% of the time?
Me: And why do I have to spend hours in chat to find out you cant' do anything? The first thing you should know is WHAT IS GOING ON INTERNALLY, no?
Me: and you know what else? Why doesn't netstat say there's currently a problem with your servers? That's false advertising. Here's what it says: No known issues. All services are up and running without any problem. If you are having any problem please consult our technical support team through the live chat support or submit a ticket.
James Oliver: I'm sorry I have not enough access to check the movement process. At this time I suggest you not to use SSL for a while
Me: I have no choice, don't you get it? It doesn't work and I'm not going to redesign the site for YOU.
James Oliver: If you want to have better SSL, please use SSL certificate instead of Shared SSL.
Me: I pay for what I pay for. That is why I pay for it. Is that so hard to understand that I'm the victim here? Supply what you advertise!
All Bad Part II, 01st 2006 June, 2006
Hey since you guys at HostDepartment are so busy reading these forums instead of fixing client's problems, here's your response.

You guys are lost (or should I say, Jimmy Rianto Tanzil, you are lost?). The 5 month old problem with the 2.0 framework has nothing to do with the 3-bDesign website, you're just reading threads from online forums. If you paid more attention to what you read you would see I was talking about a client's site that I am responsible for and the 3-b problems were secondary. Pay more attention to your existing customer's problems and less time making up lies to cover your ass in the hosting forums because then you wouldn't need to be in the hosting forums trying to cover your ass. I already told you that you pushed me way over the edge. The few hosting-review sites "I informed you of" is out of about 200 I update every week. I literally take a day off per week just to try to make the world aware so they don't get screwed by you like I did. You know what? I spend a tenth of the time doing that compared to the hours every day I was in chat with you. This makes me feel good too, where as chatting with someone who does nothing to fix my problem makes me feel bad. Not only have I had nuuuumerous problems with speed, sql database, 1.1 framework, 2.0 framework, email, shared ssl, stats, the control panel and just having a working site in the first place, I have also lost #1 placement on search engines for rss content, and I have been dropped from the top page from the "big" search engines because of your server's poor service. On top of it all, I've lost design jobs because my samples (you host) don't work either! You messed with the wrong person this time because I do care about others. I'm already working on withdrawing ALL of my clients, and my own sites from your terrible hosting service. You should be ashamed of yourself. By the way, the 3-bDesign site has nothing to do with the 2.0 framework either...it's 1.1. At least look at my account details before you lie through your teeth to me. The freakin ticket number is on everything I write and you still mess it up. Clueless.

----- Original Message -----
From: HD Support TL
To: me.
Sent: Thursday, June 01, 2006 8:53 PM
Subject: Issue with (Ticket ID: LTK30022750555X)


Dear Dave,

Our management got a report from our client, who is you, and we need to make sure that the problem is solved or not.
I just checked your website that are using our shared SSL for the contact form : https://3-bdesign.worldispnetwork.com/contact_3-bDesign.aspx
I have tried to check whether the java script for validation works properly or not on https://3-bdesign.worldispnetwork.com/contact_3-bDesign.aspx
As I can see the java script validation is working properly now.
I got this error "ERROR - Invalid email. Format must be as: your_name@your_domain.com" when the email field is not correct, "ERROR - You must choose a 'subject'." when the Subject field is not correct, and "ERROR - Text in the 'message' box is not a valid length" when the message box is empty.
I assume now the java script is working properly on Shared SSL that is using .NET 2.0 Framework.
Should you still having problem with your account, please don't hesitate to contact us and give us all the details, we will investigate on it and solve the issue as soon as possible.

Thank you for your cooperation and understanding, we really appreciate it.

Thank you,
Mike Brown
Team Leader
Technical Support Department

Host Department, LLC
501 Silverside Rd, Suite 105
Wilmington, DE 19809
USA
All Bad, 31st 2006 May, 2006
Today is 5/31/06 and the problem I went out of my way to GIVE THEM the anser to, STILL DOES NOT WORK. See below.

Thursday, January 26, 2006 9:10 AM
Ticket# LTK30011338888X

Problem: Client-side 2.0 Framework controls do
not work on the worldispnetwork.com secure page.

Microsoft Tech's answer after checking MY site (in
10 minutes or less): I found your problem for
sure. .Net 2.0 isn't properly installed on your site. In your page,
there
is a reference to: Quote:
/aspnet_client/system_web/2_0_50727/WebUIValidation.js ...which
doesn't
exist. That's a shared folder than contains the resources using by
ASP.Net
2.0 controls and stuff, without it your validators won't
work.
ME, 31st 2006 May, 2006
Based on BBB files, this company has an unsatisfactory record with the Bureau due to ...

http://www.data.bbb.org/scripts/cgiip.exe/WService=wilmington/wilmington/showrpt.html?zid=FTGpGhInLg
Great Liar, 31st 2006 May, 2006
Yah right! Post your website address. My sites are spread out on a few of their servers and there has been nothing but trouble on all of them. At least you have become a hair wiser and stopped bragging about how great the support (you should never need) is.
Great, 31st 2006 May, 2006
Host Department has been hosting 2 of my websites for over 4 years now, and I am very impressed with the uptime. I recommend Host Department to anyone, no matter what your budget is, there is a plan for everyone and every website.
Dave, 27th 2006 May, 2006
David, that's funny. It goes to show how stupid they really are, haha.

What makes it funnier is that they are bragging about their support...you only need support when there is a problem, jackass!
David, 18th 2006 May, 2006
HD is the worst. I find it odd that the same message has been posted twice by two "different people". Hmmmmm.... you know the company sucks when they have to go out and counter-act valid negative reviews. Scroll down and see this message posted twice by two different names:

"I wish to thank Host Deparment and their support team for the excellent service. As usual, the quick and accurate response has been more than helpful and I will state again that you guys are the best!"
Robby, 18th 2006 May, 2006
Anyone that says they get excellent service are obviously people that work at HD posing as clients. Anyone that has a serious site that has been with them for any length of time would know that they are the worst host on the Internet. Slow, tech support has no clue when there's a REAL problem. We had 8 web sites mysteriously disappear within 3 days, and they blamed it on us! Further, they finally told us that they do not offer file backups, so we were screwed. That was the last straw, and now we are spreading the word. Oh, and forget about getting them on the phone. And if you do, you can't understand them.
stephane, 17th 2006 May, 2006
I wish to thank Host Deparment and their support team for the excellent service. As usual, the quick and accurate response has been more than helpful and I will state again that you guys are the best!
Kilmer, 15th 2006 May, 2006
I have owned two single domain accounts with two different places and never have i been treated with the utmost respect, or been handed so many resources on a golden platter than hostdepartment.com . My experience here has been absolutely superb. Everyday has been so exciting for me - and i don't even have my service sight finished, but every time i start working on it, i smile the biggest smile knowing i am going to soon be making sales to customers and starting my own online empire.
Dave, 29th 2006 April, 2006
Here's the last mail I got from them about that 34 day old problem. Notice the date of the last time I heard from them (again I will say, a 34 day old problem)...

Sent: Thursday, April 20, 2006 5:11 AM
Subject: RE: Problems. (Ticket ID: LTK30014815160X)



Dear Valued Client,

I will forward this issue to our sysadmin windows, and he will be
in touch with you real soon. His name is Andrew Jackson, and his
email address is andrew@hostdepartment.net (just in case you want
to contact him afterwards). Usually we do not allow our clients
to contact our sysadmins directly because their work loads are
currently high. But in your case, I have asked the Operations Manager,
and he had approved of it. This will be the first time we give
out his info to our clients.

Andrew will give you a better explanation whether your problem can
be solved or not, and he will give you the best solution for your problem. Your understanding and cooperation will be appreciated
upon this matter.

Thank you for contacting us at hostdepartment.com.

Best Regards,
Frederick Zaine
Technical Support

Host Department, LLC
501 Silverside Rd, Suite 105
Wilmington, DE 19809


Never heard from Andrew, never heard from anybody and the problem is still there. Let me also tell you that the problem I'm having is something that comes with the package I pay for. It's not like I"m asking them to do anything special. Of course they're all paid off for services I'm not getting but supposed to. They're the worst. The last host that was this bad was FeaturePrice.com, but they have been long out of business for years now.
Dave, 29th 2006 April, 2006
Hey Kim, why don't you post your addresses? It can't hurt to get extra hits can it? I've noticed for the first time during the year those fools have hosted me, my site is starting to actually move at speeds it's supposed to. I have to bet you're the owner of HD, Jim, not Kim. My next step is to start talking about the 34 days I'm still waiting for you to fix the secure server's 2.0 framework for the site that I didn't list. Once I have their permission I'm going to complain to the world about that one too. Let's see if you can mysteriously get that working right now...it's only been 34 days so far that the secure server has no 2.0 client side validation. And I know you know exactly what site I'm talking about.

And I will say again, anybody who questions me, contact me through my website (if it's still working) and I'll mail you 100 chat transcripts. I'm glad I have the chance to add another negative. You guys are the worst.
Kim, 29th 2006 April, 2006
I have placed 3 domains with Host department so far and have had no problems. Response to tickets is fast and honest. I now plan to move 6 more domains there, since the first 3 were a "test."
Dave, 25th 2006 April, 2006
"They have very american names, like "Josh Stevens" and "Mike Brown" but they obviously have a rudimentary grasp of the language. "

Hey Matthew, see that "they" you used? I'm thinking it's one person because they all have the same spelling mistakes, they all use the same grammar, they all can be literally replaced by a monkey and you wouldn't know the difference (as long as the monkey could bang the keyboard). For the first few months I constantly asked them if they were some computerized response and not human at all. The questions they'd ask were just too stupid to be from an actual person on the other end. Anyway, my time is up in August of 2006, feel free to check out my load time at my site until then. If it works at all, try opening the contact us page. Keep in mind that there is absoultely no reason why my page shouldn't be loaded in 1 second. Once every three months it does. HD's service and servers, are so bad I never even bothered updating my site to a 'real' money making one. I just use it as a test space for other client sites I'm building. On a scale of one to ten...they don't make it on the scale. And all the good posts from reviews HAVE to be from HD itself. Nobody could ever possibly say anything good about this company, because there's nothing good to say...and that's compiled from a years worth of talking in chat a few times every day...and I have ALL the transcripts to prove it. They are the worst.

http://3-bPhoto.com
Jeff, 18th 2006 April, 2006
They are a great host with great prices on plans with all the features and great support. But I finally got my own server so I moved to it I would recommend them though they are great.
Vanessa, 04th 2006 April, 2006
I wish to thank Host Deparment and their support team for the excellent service. As usual, the quick and accurate response has been more than helpful and I will state again that you guys are the best!
Christina, 04th 2006 April, 2006
Host Department makes domain registration and set up for web hosting fast and simple. Your efficient control panel offers many options and applications that are simple to install and easy to use. Your service department is quick to respond.
Pio, 03rd 2006 April, 2006
Host Department is the best host I have ever had. The Tech-Support is really helpful, and always sends back quick and personal informative solution. The packages are GREAT, and what a great value consider the level of service and support that you get.
lunar, 03rd 2006 April, 2006
Satisfying
Host Department is the best place that I have had sites hosted, and I have used at least 10 hosts before them. I have used them for shared hosting and a reseller account, and I am extremely happy with both. The tech support is extremely quick and very helpful.
arron, 27th 2006 March, 2006
Wow, while Iím just browsing around. I stumbled upon a review of Host Department.
I also like to share my Opinion. I have been their client for almost a year now. And I admit, sometimes there is a little down time on the server. But hey, can you mention one Hosting Company that doesnít experience it?
For many years I across upon the worst, before I met Host Department. Of course there will always be problems. But for me I learned that, the most important thing is how the web hosting company I sign up for overcomes those problems.
To be able to do so, they have to be equip by ďBest of the BestĒ support.
And I found them in Host Department. If there is a problem on my Server, I immediately contact them. And in matter of second, they come up with a solution.
I never really believed that a host had 24/7 support. But, I once contact them through Live Chat session at 3:00AM EST and someone live answered my call.
Definitely an A+ for their Technical Support!!
Jon, 24th 2006 March, 2006
In follow-up of my last review - I just learned hostdepartment hosts their clients on a different server then their own own site. So as you see on the left, their uptime may be 99% for their own site - but their clients sites are more like 87% according to my server watcher at easymonitor.com STAY away, hostdepartment.com will be out of business soon. I guarantee it.
Jon, 24th 2006 March, 2006
Stay clear AWAY from hostdepartment - their servers are always down. In fact, all my sites are down right now on their warrior server. They will ruin your online business
Leonard Clark, 22nd 2006 March, 2006
Amazing. Their Support is awesome, friendly and really supportive...esp. w/ people who don't know anything about hosting (ie, me).
Philip, 20th 2006 March, 2006
Only been with them for a month. So far, great customer service, quick activation, no downtime and even moved my site for me. Great value for the money!
David, 15th 2006 March, 2006
Great price with all the options of much more expensive hosting. Plus, the service and support is excellent!
Don, 06th 2006 March, 2006
I read all bad review about Host Department, but I donít experience any trouble with this web hosting company. The price is good, affordable for me. Since I donít use monitoring tool, I donít have any data about down time. But my site is working properly.
Stan, 01st 2006 March, 2006
I just sign up for 2 weeks, but it seems ok, I never experience slow or downtime. Live chat support is ok, they help me fix my site. And for now Iím settled with Hostdepartment.
Matthew, 18th 2006 February, 2006
I've been using HostDepartment on a reseller plan for about 2 months now, just to test out their services. I guess I have a neutral review so far. The pricing is wonderful, as well as the reseller tools. I like being able to have access to both Unix and Windows platoforms at the same time. Also, I have always been able to connect with tech support via their online chat.

However, I've noticed several periods of downtime -- usually in the late evenings, and they only last a few minutes...but my gut tells me that that is a sign of overloaded servers. And, I think it is obvious that the online tech support "chatters" are overseas. They have very american names, like "Josh Stevens" and "Mike Brown" but they obviously have a rudimentary grasp of the language.
Sue, 15th 2006 February, 2006
I so much agree with Joe. Prices are good, but what do you get in return? I'd rather pay MORE and get MORE!
I have used Hostdepartment for almost 4 years and at first I was content but they have turned into one of the worst hosting providers!
My site was very very slow, not even reaching 15 kb/sec.
Hostdepartment sucks!
Hedwing, 24th 2006 January, 2006
I totally agree with Joe, this Company has really good prices but very very poor customer support and their server are so so over loaded...Be Careful
Tom, 11th 2006 January, 2006
I don't know what this site is talking about.... Popularity #2; Rank #129! Run for your life! Never get them as a host! There is not a single phone number that actually works! It usually will lead you to filled voice mail boxes and you can't even leave a message! They suck! The online reps are uneducated, non-technical amateurs from overseas and they treat you very poorly! I repeat, find something else!
Joe, 09th 2006 January, 2006
Hostdepartment is a joke.. They have wonderful prices but really really poor quality.. Resellers BEWARE
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