| Steve, 22nd 2009 December, 2009 |
| will not process my order until i fax hard copy of Credit card and ID. However, they will not give me credit for the amount that they charged on my card |
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| steve, 22nd 2009 December, 2009 |
They take your money but then request hard copies. This is not the way to do business. Referring me to their billing department for a credit.
A technician responded to your ticket with:
Hello,
Thank you for your interest in Lunarpages. The reason we ask for verification, is for security purposes only. We would like to assure you are the proper credit card holder. We like to protect our clients, as well as Lunarpages from any fraudulent activity. You may cover the first set of numbers of the credit card if you would feel more comfortable. We only require the last four digits and full name for verification.
Once verification is received, we will process the order. Should you have any questions or concerns, please feel free to contact us.
Thank you once again.
Best regards,
Lydia Ocampo
Lunarpages Web Hosting
_______________________________________________
Lunarpages.com - Taking Your Site Higher
Phone: 1-714-521-8150
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| steve, 22nd 2009 December, 2009 |
| Interesting, they take my money but will not setup my site until I send a hard copy of my credit card and id. WOW, when I request my credit they defer to their billing department. If you have requirements you request those before excepting my cash. This is crap! |
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| I have 6 sites on lunarpages., 17th 2009 December, 2009 |
| don't let the few people that have had a bad experience sour your choice. Every company has problems now and then and no one is perfect. Give them a shot, I did... and I refer many clients of mine to them as well. |
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| tigin, 13th 2009 December, 2009 |
DONT USE THIS HOSTING.
i'm existing LP members, and i want to terminate my account now! my site is h*acked and they did not do anything! they dont answer your question!
believe me, STAY AWAY FROM LP! LP Su*CK~ |
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| tigin, 13th 2009 December, 2009 |
when i was signup on LP 4 years ago, everything is almost perfect! but now ..pls guys ...DONT USE IT..they up the price without notification, and worst part is ..when my website get hacked, (i wonder, how can my site get hacked easily, my username and password was stolen easily!), THEY HAVE VERY VERY BAD SUPPORT! i have to wait for 3 days! and my site still down!!!
BELIEVE ME, DONT USE THIS S*UCK HOSTING!!! |
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| haha, 30th 2009 November, 2009 |
| haha at the review below, that company suspended my account only after telling me that torrent trackers are allowed! Rubbish, not reccomended. |
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| George Boy, 21st 2009 November, 2009 |
| Used to be good, now horrible service. Lots of spam scripts inserted into web sites. Why?... BIG CONCERN.. Owner Ron Riddle is a Hells Angel... check this out http://www.myspace.com/filthyron |
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| Carl, 03rd 2009 November, 2009 |
| These people suck, they claim I used too many resources I mean what the hell. I came across someone on a forum and he offered me free web hosting at first and later set up a web site (http://hostrace.net), I signed up to silver, willingly and havn't had a problem since! Don't use these big companys. |
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| Lunar User, 02nd 2009 October, 2009 |
| Jimbo - dont you know you can use 587 for smtp also? |
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| Amazing, 13th 2009 September, 2009 |
Lunarpages has been reasonably good for me since may 2007. I have 2 windiws accounts an 1 linux. Some problems here and there from their server, but overall more than satisfactory. Customer support via tickes is very good most of the time. It gets a little slower and less efficient in the summar months.
Linux hosting is non competitive, maybe ypu can find better companies, but windows hosting is really good, I was not able to find another company that offers comaprable windoes services for decent price as Lunarpages do. Needless to say I would improove a few things, but you cannot pay a RollsRoyce at the price of a FIAT Panda
Rita |
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| Cosa Nostra Nephew..., 29th 2009 August, 2009 |
You know that this company must fear backlash from a lot of upset customers when their office is located directly accross the street from the police station...that should tell you something.
That's OK. I aint skeered... |
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| Jimbo, 21st 2009 August, 2009 |
| This is a very strange company indeed. They only allow SMTP on port 25, which is of course blocked by every ISP on the planet. It is a port relegated to spam. EVERY other ISP uses an alternate port. Basically, this means that you do not get email with their hosting. This makes no sense, but it is their policy. I was outta there as fast as could! |
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| This site sucks, 06th 2009 August, 2009 |
| This website is loaded with a bunch of idiots posting reviews about their horrible personal experiences... how do we know they're legit? |
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| Steve, 26th 2009 July, 2009 |
If you need absolute basic hosting then LunarPages is for you.
For those who need more than plain web pages hosted, STAY AWAY from LunarPages - tech support is absolutely the worst out there! |
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| James, 07th 2009 July, 2009 |
I am an advanced student designer and I would like to build my portfolio of sites to show my future clients. If you need a site built under ten pages in size for your online biz then email me as I will build it for you for free if possible.
bobbysusi8@gmail.com |
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| David, 05th 2009 July, 2009 |
Lunarpages.com has been sued in New York.
Mehmet v. Add2Net d/b/a Lunarpages.com |
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| David, 05th 2009 July, 2009 |
Becareful, an employee of Lunarpages.com stated that Lunarpages.com was paying her to post fake positive feedback.
I wouldn't be surprised if the postive posts here are from Lunarpages employees. |
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| Nathan, 20th 2009 May, 2009 |
| Lunarpages has a stupid policy that they will shut down your website at any time without a warning notice just because your usage is high, but they do not provide a tool for a client to monitor the usage. So you never know if your usage will be high or low next day or next minute, in other words, you never know when your website will be suspended by them. If you are running your business, never put your website on a host like lunarpages, because when they suspend your website in this way, you will need one week or more time to deal with them and beg them to get your website back. They will hold your website as hold a hostage, and force you to move to an expensive dedicated server. |
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| frank, 12th 2009 May, 2009 |
| lunarpages yea don't make me laugh this place is one sick joke hours waiting on tech support if you'd like to call it that no wonder they have "24/7/365 Award Winning Support" on the bottom of their packages read the small print....There is no smallprint |
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| Ben, 30th 2009 April, 2009 |
| I tried them. Didn't like their overselling attitudes. |
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| -J, 04th 2009 April, 2009 |
| I didn't like their JSP at all, they are NOT a good Java host at all. Their ASP worked ok. Like most hosting companies - hard to reach customer support. |
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| RussianGuy, 01st 2009 April, 2009 |
| Almost a year went by and they are sending e-mails (Lunaticpages) and are trying to collect some sort of charges. 165 dollars!!! Account was closed a month of miserable hell with their support - cPanel "glitches" the domain was transferred as soon as it was "unlocked" - paid all the fees associated with that and now a year later they are asking for billing ahead on account that doesn't exist. Insane people from insane company... The name says it all... Lunar Pages... Looney Pages as my wife call them... |
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| Tim, 09th 2009 March, 2009 |
| I've switched my website from lunarpages.. but they still kept my money. It should be illegal for lunarpages to even advertise webhosting. You could not find a worse host even if you try to. |
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| Brian, 14th 2009 February, 2009 |
This article is true, I have been a long time customer of Lunarpages and have recently terminated my account. Everything you read about them from other sites is true as well. It may not happen to you now, but trust it will.
Lunarpages when compared to other hosting companies has the worst customer support out there. The people that you actually speak with are not savy enough to handle technical requests and are not intelligent enough to do their job. It’s not thier fault Lunarpages doesn’t have the money to compete with other hosting companies and cannot afford to pay for quality help. When you call, you’ll be on hold for at least 30 minutes to an hour during regular business hours. Only one person answers the phone.
Also, they have shut sites down during normal business hours to migrate servers without notice. Something that should be done after hours, not during peak hours.
They also have the worst e-mail system on the planet. Lunarpages allows for spamming sites to be hosted on their servers and as a result (shared hosting) you will find your e-mail getting returned because your server has spammed MSN, AOL and others. It’s a pain to have to e-mail support, (you cannot call “real” support)and wait for a response which can take days, just to send e-mail to clients.
So to those that read this and think this cannot be true, sign and wait and see…it WILL happen to you. Same applies for those that are currently hosting with them.
This company will be out of business very very soon and the world will be a better place for it.
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| uNeedHelp, 18th 2008 December, 2008 |
| One of my clients bought a domain and hosting at Lunarpages and it sucks! The control panel interface looks like something made for kids and is about useless - I can't find my DNS numbers, domain lock or any other pertinent information. Support blows - tickets never get answered. And the idiots that say "What do you expect for $8/month?" are MORONS! I have nearly 50 domains at Go Daddy and several sites hosted there. Go Daddy support is fantastic and hosting is less than $5/month with zero downtime or problems. |
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| Lunarpages Sucks, 03rd 2008 December, 2008 |
| Lunarpages is bullshit. Stole my domain name which was averaging 500 users online at once and then sold it to a warez site owner. They made about 2,000$ from me. What did I get? I lost thousands of dollars from possible sales. |
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| J.L., 26th 2008 November, 2008 |
Bad. Very bad company. Lunarpages had suspended my account 2 times in 24 hours and deleted my databases without advices or warning. This is a very bad company.
Disabled me for CPU usage (same story - mind you, I had only used 3GB of bandwith out of the 800G that came with the package).
I prefer the lfchosting. A reliable company |
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| Mike Riley, 07th 2008 November, 2008 |
| Guys this is a good company! But not to those who buy an awesome domain name. The reason they shut you down for bogus reasons is that they can gain access to your great-looking URL/domain and sell it for gold!!!This is how they make money.To prevent this search for tucows log in and claim your domain at least you can have your dignity!!!Seems like BBB cant help either, u have take it to the law!Cheers... |
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| fadsfdsgf, 14th 2008 October, 2008 |
| Hell this service |
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| fasdfds, 14th 2008 October, 2008 |
| Hell this service |
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| Gonz, 05th 2008 October, 2008 |
| I had hosting with them and was using 5gb a day of transfer and they said i was using 12% of their servers CPU. They suspended my account and my site started becoming very stagnant and no longer makes money for me. |
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| Battery Universe, 03rd 2008 August, 2008 |
| I've been with them for 2 years. My secure key has broken 3 times. I cant get them to fix it. This time its been down for 3 days. Same BS answer every time I call. I told them what to do because of the problems last time. 3 Days havent even looked at my ticket yet. Ive lost THOUSANDS in sales. Never hosting with them again. |
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| Chris, 14th 2008 July, 2008 |
| go with networksolutions.com their hosting may be a bit more expensive but they have won the jdpower customer service award the past few years. Get what you pay for. |
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| JBT, 13th 2008 July, 2008 |
| This company is begging for lawsuits. |
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| Jeff, 03rd 2008 July, 2008 |
I Was with this company for a while, and had many problems.
The offers are too good to be true.
But I got what I paid for. No point in trying to buy a ferrari for the same price as a family sedan.
I ended up going with deepbluehosting.com who allowed me to trial for a week as I explained to them about the problems I have had, and although their prices are much more expensive, everything has been great! Support times are really quick, and no problems yet!
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| Bill, 24th 2008 June, 2008 |
| What a crappy fraudulent company. They blacklist any one who tries to upload to their own server. They shut off domains and don't tell you and their tech support makes threats if you ask for them to fix things. They should not only go out of business they should be shot. |
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| tina, 18th 2008 May, 2008 |
many downtown issues, support comes back with generic answers without any real investigation of your comments. they deleted one of my web sites without notice, then charged restoration fee to an old version ov web site.
I've decided to leave them. |
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| curious once again, 03rd 2008 May, 2008 |
This site is owned by someone in Russia
Kaunas Lithuania to be exact. |
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| curious again, 03rd 2008 May, 2008 |
According to the BBB this webhosting company has 45 complaints in the last 36 months!
They started their business in 2002-6 yrs ago.
Evidently every poster on this page complained about them to the BBB.
WHY are they still in your top 10 list??? |
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| curious, 03rd 2008 May, 2008 |
To this website owner:
WHY oh why do you have these webhosting companies listed in high ratings when so many ppl are complaining about them?
This has to do with the crediibility of YOUR company.
Let me check YOU out with BBB and see what they got to say!
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| David Helder, 01st 2008 May, 2008 |
| Do not mess with them! I suppose their business is part of money laundering scheme. |
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| Peter, 26th 2008 April, 2008 |
They are playing fools.
Support is extremely bad.
I paid for anonymous domain registration and after a while discovered, that ALL my details exposed in WHOIS search. My home address, my phone number, everything!
I paid to be secure - they did exactly the opposite!!!
Hosts are overloaded - that is the reason they "cheap", they will cost you a lot of money, time and effort!!!
Their support is very impolite and they DO NOT GIVE ANY POSITIVE RESOLUTION IN ANY CONFLICT SITUATION.
Stay away from them!!!
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| Looneypages, 19th 2008 April, 2008 |
| Crooks!!!!....Plain and simple |
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| Lunrpages, 07th 2008 March, 2008 |
| Lunarpages has defaulted in answering a $10 Million lawsuit against it and a hearing is set to enter the default and calculate damages. |
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| ryan, 04th 2008 March, 2008 |
| not a bad hosting. No downtime for my site (almost one year) so far. HOWEVER, they disabled my web folders (galleries) as they claimed my site takes too much traffic/simultaneous connections (as what the declared 50 for each shared account). Allowing 50 connections for each account? That's way too low! |
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| James L, 20th 2008 February, 2008 |
I second the Julian's comment. I dislike these monster companies in general. Very poor service and stupid promises of mega bandwidth and storage. Try to use it and you'll be disconnected in no time. I went with TRK Hosting after one of my friends recommended them. Best move I ever made !
James |
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| Rachel, 19th 2008 February, 2008 |
I got suckered - signed up for the shared account, after ten days they disabled me for CPU usage (same story - mind you, I had only used 13GB of bandwith out of the 800G that came with the package) - so i shelled out the big bucks for a dedicated server.
What a mistake. I thought that for several hundred a month, you would get better service. Turned out to be Worse! Your server, your problem was the general attitude of the support staff. In my dedicated sign-up email, the IPs were wrong! And it just got worse from there. Three months and we were out of there - of course, they charged me for the renewal even though I had written them expressly denying them permission to charge my credit card.
Got that money back in the end (can you say chargeback?) |
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| julian, 04th 2008 February, 2008 |
| This is a very strange company indeed. They only allow SMTP on port 25, which is of course blocked by every ISP on the planet. It is a port relegated to spam. EVERY other ISP uses an alternate port. Basically, this means that you do not get email with their hosting. This makes no sense, but it is their policy. I was outta there as fast as could! |
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| Herb York, 01st 2008 February, 2008 |
| Visit my website at www.astromart.com and register. I need the money. |
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| Holt, 22nd 2008 January, 2008 |
| Very poor customer support. Stay away from this hosting service. |
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| Tanweer, 12th 2008 January, 2008 |
| I've been trying to switch from Linux hosting to Windows hosting, and when I tried to place an order, I couldn't go through, as every time their system say, The transaction has been declined, I have used my all credit cards, each card returned me a same error. Even I tried to call the support team, and no body answered, just forwarding to the answering machine. So I count their sevice as a NEGATIVE. |
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| Larry, 07th 2008 January, 2008 |
A lot of you people are on crack!
LP has been my choice for SHARED hosting for years. I've had a couple of problems, but support was there and helped me out, BIG TIME.
If your site sees too much traffic or server load, then you should upgrade to DEDICATED hosting! Period.
What the hell do you people want for $8/month... |
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| Bruce M, 27th 2007 December, 2007 |
Quality and support go downhill from the start. Problems are cause by Lunarpages, eg I lost several weeks of the cumulative log file (info relied upon). That was due to an upgrade or change they made elsewhere. Logging stopped. I discovered at ? 2 week of no logging. Then it took them a long time to fix. Affected other sites on that server. When they imposed requirement to change passwords every six months, this being not acceptable for self and because a programmer is used, only confusion and lack of security could result, I decided to leave them at end of my paid period. Had 2 hosting accounts. Sent them an email, then a fax. Gave all details that would allow authentication and for them to confirm validity of notice of termination. They confirmed for one account but not the other. For the second account they gave the line of "To continue with the process of your cancellation you will need to verify the
last 4 digits of your credit card you have in file with us. Per management,
username and password information is no longer sufficient to cancel. If it
helps the credit card we currently have on file is a Visa that expired on
11/2007." They confirmed for the one account without a card number. Seems like a conflict and arbitrary rules. Actually they should not have card number "on file" because it was requested at payment to be zeroed out and be set to check/invoice billing. Apparently they may not comply. Now to 3 faxes with signature, latter one includes driver license. I also notice in terms (which they had never provided to me) that they say regarding my personal info "may disclose such information to public or private third parties as applicable law may require or permit."
About a dozen emails now back and forth and 3 faxes, still awaiting confirmation of termination AND full DELETION of ALL my personal information. Their TOS info (now obtained) may be illegal and not binding.
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| George, 27th 2007 December, 2007 |
I left them because of declining product and poor service. Troubles with service were usually caused by LP staff. Jan 2007 I had renewed for 2 yrs thinking not "too" bad, but their newly imposed requirement to change password every 6 mos was unacceptible and they would not budge. Other hosts do not "require" password changes every X months. There was no need for it. Took 3 faxes and multiple phone calls to terminate. My leaving was due to "their" causes. They initially were not going to refund anything. I had used 6 mos out of 24 mos. I would have gone to court and after a letter to the owner via certified mail they finally refunded. I feel their terms may be illegal. May not be binding being that they don't provide a physical hard copy. And little or no protections in their terms for customers. I would say keep far away from Lunarpages and Add2net. Owned by Ron Riddle. Son, Chad Riddle can also be rude and defamatory. I should have sued the son and may still consider it.
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| John, 22nd 2007 December, 2007 |
| They suspended my site permanently without notice for "using more than 1% CPU". Doing the math, 1% is about 3 clicks per minute. Absurd!!!! Cost me tons of customers and profits. Oh and they offered to bring my site back up for a mere price of $100 one time fee + $99/month!! No where in the contract on advertising did they mention this 1% rule. (They sited me for 3%) |
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| Brian, 19th 2007 December, 2007 |
| Hell from day one. They nuked my account the day after it went live because a search engine indexed it. That was 98 days ago, and after two days of downtime, I convinced them to bring the site back up. Yesterday, they killed it again. Their support could not figure out why. Eventually, it was determined that it was an error. They cited the 98 day old incident, but later a supervisor confirmed that they had no idea why it died, and had the site restored. 15 minutes later, it was disabled again, and again, with no explanation. The site's about to grow, and I'm happy to be leaving this horrible host. I suppose you're fine if you serve static html pages and get less than 100 hits a day. If you do anything fancier than that, look elsewhere. |
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| Jeremy, 14th 2007 December, 2007 |
| I was with these guys for a couple of years. My experience was very stressful. As my traffic and bandwidth grew, rather then telling me I needed to upgrade they simply removed me and required me to sign up to much greater packages. Apart from being close to extortion, for me this was really bad for business with downtime running into days. If you have clients who rely on your website and plan to grow - DO NOT select this provider. The fact that they are even on the list at #10 amazes me. |
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| UPDATE, 01st 2007 December, 2007 |
Lunarpages.com has been served with the Summons and Complaint requesting Ten Million Dollars against them for their bad behavior. Lunarpages has harmed other consumers who use their services. You use them at your own risk as they have exhibited a reckless disregard for the rights of others.
Read the Lawsuit against Lunarpages.com:
http://www.badisse.com/LunarpagesLawsuit/Complaint.html |
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| User Agreement, 24th 2007 November, 2007 |
As proof that Lunarpages.com is run by a some bad people, read their user agreement. '
Lunarpages user Agreement contains multiple illegal clauses. For example, it restricts punitive damages, it exempts itself from "intentional" misconduct, it gives itself reimbursement for attorney fees and it's clients nothing, which is in violation of State and Federal Consumer Protection laws. It provides zero compensation in its "liquidation of damages" clause that is commingled with its "Limited Liabilities" clause. It also fails to give sufficient NOTICE of contract amendments as per law. In addition, it violates federal statutes as it prohibits federal lawsuits, which is unconstitutional as it prevents clients from suing them under federal jurisdiction like a claim under the RICO act.
Just know this. At this time, Lunarpages contract is illegal and can be entirely rescinded. It shocks the mind as to the one-sided clauses. It is a contract of adhesion. By showing that Lunarpages committed gross negligence or acted with reckless disregard for another's rights, or malice, States will not allow them to hide behind a "limited liabilities" clause and a request for damages in the millions can be requested, which can include punitive damages. |
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| Review, 24th 2007 November, 2007 |
| I've heard that Lunarpages.com has been setting up phony websites and giving itself positive reviews to make it look like they are being recommended by legitimate third party websites. They are committing a fraud to mislead consumers. |
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| Lunarpages.com, 24th 2007 November, 2007 |
Lunarpages.com has been sued for Ten Million Dollars. Before you use their service, you should read the Complaint and know that this is habitual bad behavior that they have exhibited to other clients of theirs. You use their services at your own risk.
Summons and Complaint:
http://badisse.com/LunarpagesLawsuit/Complaint.html
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| Lunarpages, 24th 2007 November, 2007 |
Lunarpages.com has been sued for Ten Million Dollars. Before you use their service, you should read the Complaint and know that this is habitual bad behavior that they have exhibited to other clients of theirs. You use their services at your own risk.
http://badisse.com/LunarpagesLawsuit/Complaint.html
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| John Newnham, 14th 2007 November, 2007 |
I was with with these guys once, and horrible experiences.
I ended up moving to deepbluehosting.com which costs me more than these guys but I havent had any problems whatsoever, and their support is awesome!
I found that they are honest as I did ask why they were expensive, and they mentioned a list of reasons including that most cheap companies give you the world but restrict cpu usage, which clients generally cant monitor.
So you guys should maybe ask deepbluehosting.com for a trial or something.
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| Wade, 07th 2007 November, 2007 |
| DON'T USE LUNARPAGES. It's a scam. Like many others reviews, I've also experienced the "high" cpu usage and my account has been suspended. The funny thing is, my site wasn't even live, I was in development stage. STAY AWAY! |
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| greg, 21st 2007 October, 2007 |
| Just tried lunar pages after reading the good reviews. I signed up for a year, and after not hearing from them for two days, I inquired. I found mysylf stuck in their e-ticket system (all I wanted was my username and password). I had to give them all my information a second time round, and the they suddenly tell me my account was cancelled for a "problem with my phone number." My number is valid, I've had it for 12 years. If there was a problem, why did they not contact me to begin with? Why was I forced to track them down when I already paid? Truthfully, I'm sort of glad this got exposed now, before I put my sites on their servers. |
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| ramnam, 11th 2007 October, 2007 |
One of the worst hosting company - but surprise why it is getting ranked amongst top 10?
They offer 400 to 800 GM bandwidth - which of no use - because if couple of users are browsing the same webpage, they would move your site to temp. server and after 24-hours you site will be nonoperational citing 'high resource utilization'. At one stage, my website had ONE PAGE - and still they reported OVER UTILIZATION of resources?
### LUNARPAGES is NOT recommended ### |
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| Darth Ak-Sar-Ben, 08th 2007 October, 2007 |
| Their transfer of our domain went well. I've added add-on-domains without problems, emails all went well. What I REALLY don't like is this new hijaking of the error pages and then come up with a new Terms Of Service after the fact. It is hard to get ahold of tech support but possible. Not possible during late evening or or weekends. They recently deleted a whole 9 page thread dealing with issues of the 404error fiasco. They used THEIR client's domain names as a server for some sleasy advertising if someone types in a wrong or non existent web address for one of the domain holders. Rather than a standard error404 page, it directs to a sort of search page with hints of dating, games, travel and other unapproved links from the CUSTOMERS DOMAIN. Serious isseus here with deleting whole threads, banning their clients for expressing their views and opinions, and lack of support overall. Not good. |
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| Bill in AZ, 08th 2007 October, 2007 |
| Uses customer domain names for affiliate advertising without permission. Support has gone from great to non-existant. Their support forum has been decimated by administrators deleting posts and banning regular posters. |
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| Mesquiter, 08th 2007 October, 2007 |
| LP has placed ads for companies on their 404 error pages. People objected on their forum and the forum posts were deleted as well as some users banned. They seem to be in the cover up mode. I have been with them for years and now looking for a new host, which is why I'm here:) |
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| Tom, 22nd 2007 September, 2007 |
Oh yeah - and another thing. One time when they notified everyone (tried to anyway) that passwords would automatically expire on a given date, I never got *any* emails for *any* of my domains. When I complained, I got a sorry letter stating that yes, in fact, many mail ISPs had flagged the e-mails as spam and never even delivered them to their customers. They said they were totally aware this had happened, went ahead and expired the passwords anyway. Then the letter stated that the notices were "likely" flagged as spam due to the advertising links in it.
Need to tell your customers something absolutely critical via e-mail? Don't miss an opportunity to try and sell them something while you're at it! Even if it makes your e-mail look like spam. Smart. VERY smart. |
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| Tom, 22nd 2007 September, 2007 |
Sorry guys...I have to step in here. Whatever you think of Lunarpages, it is simply NOT POSSIBLE to claim they have lightning fast, excellent support when you CANNOT SPEAK TO A PERSON WHEN YOU CALL ON THE PHONE FOR HELP. All you can do is leave a message, and then go bang your head on the keyboard while you pray someone gets back to you at some point in the near future. For me, it was the next day. Maybe they're faster at times, maybe they're slower. Even if it only takes "an hour or two" under no criteria can that be labeled "excellent" or "fast."
Sorry.
Also - they've locked me out of my own domains several times without warning, my password being "expired" for "security reasons." Fine. Just let me know...and give me an opportunity to choose a new one *before* I lose access and have to explain to the client that I cannot make the changes they need right now because, "Uh...I dunno the password..."
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| Jay again, 21st 2007 September, 2007 |
| Its obvious reading half the posts that some of the idiots writting are either from other hosting companies or got their websites shut down for a reason. DONT BLAME SUPPORT. I've been a webmaster for over 6 years and they have the best there is to offer. |
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| Jay, 21st 2007 September, 2007 |
I run about 10 sites with them and like any other hosting company they do have their share of problems. But, these bashes regarding support is totally untrue. E-mail I get a response within an hour or two. Price is unreal and I like the unlimited bandwidth. For that alone and all the add on's you can't totally lose.
The downsides are ... they are blacklisted from many mail servers. Comcast, Verizon and afew others sometimes have issues with them on various accounts. Its odd. Also, they just changed their affiliates program. Now instead of paying after each one you need to do three. What pissed me off is they never retroed anything. Thats not a huge deal, but I like to be told upfront things.
I've used 8 hosting companies in my life and Lunarpages is so far the best by far. Just be sure to never use Elevated Hosting. They totally blow. |
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| raj, 17th 2007 August, 2007 |
| old hosts with old servers ..they should close their company worst.. |
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| Joe, 07th 2007 August, 2007 |
| After 1 year of service and with the account paid for the following year, Lunarpages deleted the entire web site with no backup. When I protested that the web site was inoperable, they said I hadn't paid. I forded proof of payment from several months before. Their reply oops sorry didn't check the receivable status. Web site gone no back up. I would never use them or recommend them |
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| surprised, 31st 2007 July, 2007 |
| I'm surprised by all the negative reviews. I've had Linux hosting with them for years with no problems, super-fast & excellent tech support and they upgrade their plans regularly. No complaints whatsoever here. Guess I'm lucky? |
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| Scott, 22nd 2007 June, 2007 |
| After being with them for 3 years they suddently decided to suspend my account, refund my remaining money to a card number that i no longer have, deleted my websites, don't respond to emails i sent them, the download link to the backup of my site did not work so i have lost all my members etc. I will not using them again. |
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| Mack Truck, 16th 2007 June, 2007 |
| Been with them a couple of years with no problems. Then been transfered to another server and emails got lost and delayed on a regular basis. No solution from tech support. |
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| Big C, 13th 2007 June, 2007 |
| I also started a Windows-hosted account with them when they began offering them and its just been one problem after the next. In particular, the e-mail for their Windows accounts is a disaster, with constant problems, including blanked passwords, e-mail bouncing, and sustained downtime. DO NOT get Windows hosting here. |
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| Mike, 30th 2007 May, 2007 |
| Wow! My EMAIL accounts, FTP accounts, FILES ARE GONE WTF.. OMG I AM SO PISSED OFF RIGHT NOW! I google "lunarpages deleted my site" it's not COMMON?!?! THEY CAN DIE! |
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| Paul, 25th 2007 May, 2007 |
I maintain sites for a couple different organizations, and set them up on LunarPages. I haven't had any problems at all with them.
Now keep in mind, these are bargain prices; you can't expect them to wait on you hand-and-foot for $8 a month! If you want premium service, you best pay premium prices. For what they offer, I have to say I have no complaints. Rare downtime, emails seem to go through, haven't dealt with any spammers messing up my current servers (knock on wood!).
I cannot speak much about customer support, though, because I rarely have any issues.
Here's a negative for you blood-suckers:
They offer free hosting to public schools which is admirable, but they won't do it for private schools, which I think is pretty lame.
So this review is MOSTLY positive. |
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| john, 21st 2007 May, 2007 |
| not happy at all with this company! |
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| Christie, 15th 2007 May, 2007 |
| I used them for a bit and then decided to go to providerwebhosting.org because they were giving away free domain names. I may keep my account here as well though |
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| Vanessa, 27th 2007 April, 2007 |
| Few days ago their gemini server crashed. Myself and others have experienced ours of outage, restore of files was incomplete and sometime old version of files were restored. Permissions on directories were set wrong. Emails were gone. I've decided to leave them. |
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| Philip Grayson, 07th 2007 April, 2007 |
I've been with Lunarpages for 2 years. I'm a relative novice, and I've found them to be good. Uptime has been fine - only one noticeable break of 3 hours in 2 years. I'm independent - I have no axe to grind either for or against them - I'm the webmaster for www.filestreamsystems.co.uk
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| Danny O, 01st 2007 April, 2007 |
| Used them for over a year, TERRIBLE people, constantly tell you new hardware is needed even when it is not, they make extra charges on your account based on nothing but lies, servers are ALWAYS DOWN, their support is very inexperienced and VERY rude |
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| Mario, 31st 2007 March, 2007 |
Lunarpages had deleted my databases without advices or warning. This is a very bad company. The service is arbitrary and discontinuos. The users support is comic.
In italiano: sono i soliti furbetti del quartierino che ingannano i principianti. |
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| jamie, 28th 2007 March, 2007 |
| I would not recomend lunarpages to a friend |
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| Gabe, 16th 2007 March, 2007 |
| This company is all about one thing and one thing only... Rippin customers off! LP will not be around much longer. |
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| David, 27th 2007 February, 2007 |
| Lost incoming emails. Tons of them. That is completely unacceptable. Switching ASAP. |
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| TheOne, 20th 2007 February, 2007 |
We switched to lunar but we got so many problem with the server ,always down, slow, service is a big ZERO, we decide to switch over bluehost, Since we are on bluehost no problem.
They have similar price but the service is way better |
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| kipp, 12th 2007 February, 2007 |
| lunarpages was my 2nd host....although not as bad as addr.com i would not recommend them. now i'm search for my next host. there's gotta be a reliable host. |
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| Rob, 09th 2007 February, 2007 |
| Super! Very helpful with setting up Zend for PHP. |
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| Rick, 01st 2007 February, 2007 |
| Absoulutely worst host, signed up and in 2 weeks still NO SERVER, they however did charge my credit card, I HAVE TO DISPUTE THE CHARGE NOW. Cust Support is nonexistent, no servers BUYER BEWARE SCAMMERS |
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| Justin, 25th 2007 January, 2007 |
| Morons. Don't even think about using them for Windows hosting. I can't speak about Linux, but I have constant unremedied problems with them. My email doesn't work one day in ten. |
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| Jessie James, 20th 2007 January, 2007 |
| Support is slow and they take forever to resolve an issue. Do yourself a favor Rank the 100 not 10 spend a dollar or two more get a real service provider. |
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| James, 20th 2007 January, 2007 |
| The Worst Support Ever. |
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| Searfin, 30th 2006 November, 2006 |
| Money suckers, they suck better than a leech infection you with viruses... |
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| Bob, 20th 2006 November, 2006 |
I had two sites on Lunarpages.com. I believe they can offer such low prices because they unplug their servers two or three days a month.
Seriously, if you want to drive away your customers through frequent downtime and system unavailability, go with Lunarpages |
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| Mike, 21st 2006 October, 2006 |
| I can speak only for their Windows hosting plans which are good for the money. Email system is down frequently and anything sent to you will be lost. The support respond to you with cut-and-paste delay tactics - and that is for urgent probelms. I am switching... but where to! |
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| joe, 21st 2006 October, 2006 |
| still with them although stability/reliability is terrible for the windows plan and support is even worse. moderators on their forums are in Baghdad Bob full-spin mode: "there was no outage! do not listen to the infidel customer! LP is great!" i'd move off of them but it's too much of a hassle right now. |
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| James, 10th 2006 October, 2006 |
| I've had nothing but good support. The onw and only time I needed help and called support they told me the person tat would need to help me had unfortunately just went on break but they paged him anyway and within one minute the guy came and helped me fix my issue - on his own time. Also, I've been a lunarpages customer for years and have never once had downtime. I think some of these reviews are isolated incidents. |
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| Ming, 10th 2006 September, 2006 |
| Whoever says that lunarpages has no support are idiots. Lunarpages provided me the greatest support I have ever encountered. Their life chat support usually responds in 10-45 seconds. The email and phone support are quick too. Those who posted negatively about lunarpages here got to be working for another company wanting to defame lunarpages. You guys dont even explain yourselves well or provide any evidence why lunarpages is bad at all. |
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| Clive, 05th 2006 September, 2006 |
| Had two sites for four years; excellent service and impeccable uptime; Only problem was when I sent out a mail shot to 1000 of my registered users they stopped the account until i spoke to them. they certainly do not like you sending out mailshots! |
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| Kelly, 17th 2006 July, 2006 |
worst uptime
Dont have sme;; this host, it stings |
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| Kevin Whynot, 14th 2006 July, 2006 |
| Of all the hosting companies I have dealt with lunarpages has the most problems with uptime. There have been multiple instances in teh past 6 months when I couldn't even get to their site, let alone mine. Not impressed |
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| Bryan K Thompson, 11th 2006 July, 2006 |
| Lunarpages sucks because they shut down my site for supposedly taking up too many resources. No warning and NO HELP to get the problem resolved. These people are a bunch of morons. DO NOT chance your time and money to them. They made my life very painful for about 7 days until I could get off their servers and on to another host - JavaServletHosting.com. I have been with JavaServletHosting.com for over a year and never had one problem. It costs 11.95 per month versus the 8.95 I was paying at Lunarpages but I get what I pay for. Stay away from LunarPages!!!!! |
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| mindaugas, 30th 2006 June, 2006 |
| I had 2 or 3 accounts at lunarpages, and agree - their support is horrible. Run away from lunarpages! Now i'm live at eapps.com |
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| John, 14th 2006 June, 2006 |
these people suck! don't use big companies like this. Too impersonal and outsourced. Go with smaller companies who still care about customer service such as http://trkhosting.com
They provide excellent service and personal support
John |
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| Jason, 12th 2006 May, 2006 |
| I've never had any issues with Lunarpages in my 3 years as a customer. I've had accounts on different servers, and asked a fair share of questions, and never once have I had a bad or unforgiving experience. Uptime is impeccable, and support stuff is friendly, courteous and have always been willing to go that extra little bit just to get me set in the right direction. Lunarpages gets 10/10 from me! |
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| Kathy, 12th 2006 May, 2006 |
| I have 2 accounts with Lunarpages. Never had a problem with either. Support has always been excellent and much better/faster than another host I was using who is rated higher. Would recommend. |
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| Jim Estes, 11th 2006 April, 2006 |
bunch of amateurs. Don't recommend.
J |
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| Jeff, 08th 2006 April, 2006 |
bad host , absolutely the worst. No support. Only morons work there.
Jeff |
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| john, 07th 2006 April, 2006 |
this company sucks. No customer support. Do not recommend !
John Stell |
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