| Unhappy, 21st 2008f August, 2008 |
| Its ridiculous. Servers are always down. Service is terrible. The people try to help but only so much they can do with their horrible servers. Sucks bad, stay away. |
|
| Nick, 11th 2008f August, 2008 |
| The best option for being disgruntled - file a complaint with the Better Business Bureau. https://odr.bbb.org/odrweb/public/GetStarted.aspx |
|
| Netfirms = Bullshit, 20th 2008f July, 2008 |
| Just try to resolve à problem with netfirms take more than a week even 2... no reply, no info nothing.... they just want your money... i'm gonna suing them ! |
|
| unsatisfied, 13th 2008f July, 2008 |
| I've been successful in opening a ticket and have it escalated to tier 2 but after calling and writing them for 8 days without any answers or even a simple follow-up I've become fed up with their services. Time to move! That's without counting the number of times the server crashed... |
|
| they suck too much, 02nd 2008f May, 2008 |
| I knew it they suck a lot! as they use Pentium 1 servers! damn it |
|
| andres, 19th 2008f April, 2008 |
I’m really upset, I know that they do not charge a lot for domain registration and for that reason plus tons of advertising they have many businesses but this could be the cause that they have been making “mistakes or failures” frequently.
I bough my domain name whit them, some days after I try to get it for the first time but I can not get access, I sent a email about this issue, they answer me that the payments was not executed… next I contact then, and the answer was that they need a scan of my credit card.. I did it so and email to them.. But after that they said that they do no receive the mail “sorry…
I reviewed my sent folder emails and everything works well, no deliveries failures etc.
I was so worry, that my info is floating around the internet (nobody knows) jeopardizing my identity, money etc.
I have to call my bank to cancel my credit card and they told me that they have 2 cases more with the same firm…
So do match… failures on systems or corrupted employees…
Is up to you.
From my Part never again whit netfirms
|
|
| an unhappy customer, 16th 2008f April, 2008 |
| OMG - I cannot even access netfirms.com/ca for past 2 days - CRAP! - Looks like I'm moving out very soon |
|
| soundbyte, 04th 2008f April, 2008 |
| An update to my last post. 3 days since reporting my problem and still waiting. No word. I sent another note to support but really don't expect action any time soon. Shopping for another company. |
|
| jay, 03rd 2008f April, 2008 |
| thanks to you all and thanks to this site.. i was about to put my credit card info down.. Glad i didnt.. |
|
| soundbyte, 02nd 2008f April, 2008 |
| I've had one account with Netfirms for a couple of years, and aside from the site mysteriously being unavailable from time to time (I did report this and got back a "we checked and everything is fine" response) I had found performance and service to be satisfactory. I added another account in the fall and have had intermittent problems since the beginning. The site loads EXTREMELY slow. I tested with another host that I still have and the site loads fine. It is an intermittent problem, but mostly it's slow. I reported the problem...got no reply...reported it again...got a response saying they got my note and are looking into the problem. That was yesterday...no word since...the problem remains. My wife is a professional photography and uses the site to let potential customers view some of her work, etc. The site loads so slowly that people call her back to say that they just couldn't be bothered waiting. My biggest complaint is the VERY slow response to my problem. Apparently they are having so many problems that they can't keep up, or, they don't share my sense of urgency in rectifying the problem. Either way...I'm disappointed. |
|
| gassi, 27th 2008f March, 2008 |
Cancel'd my contract with them 6 month before it run out.THEY JUST SUCK.
Technical support thinks we are all idiots.DONT USE NETFIRMS.
IF YOU WANNA THROW MONEY OUT THE WINDOWS-SEND IT TO MEE.-LOL
|
|
| Stuart Williamson, 26th 2008f March, 2008 |
| Happy with Netfirms Wordpress install. My search engine ranking has improved every since I moved to Netfirms and started using their customized one-click install of wordpress. |
|
| Netfirms hates their customers, 18th 2008f March, 2008 |
| My client has had their domain registered and hosted with netfirms.com since July of 2007. They used the domain just to host email. Very basic. No web page hosted just an email host for their domain. Today we added a fourth email account to the domain. The account would not work. It displayed in the control panel but you could not get it to work in outlook or their webmail interface. Then one by one everyone in the office started saying that outlook was asking them for their password. After being on hold for 30 min and hearing the same basic troubleshooting steps repeated on a recording over and over finally someone answers. "Oh, I think I see the problem here. Hold on." on hold again."Your account has been disabled due to abuse", "Then connect me to the abuse department", "You can only email the abuse department", "How can I email the abuse department when you have disabled my account?", "use the webmail", "Your webmail won't let me log in either", "use a hotmail account to contact abuse@netfirms.com","Thanks for the help I am glad I wasted 30 min of my time to find out that your company sucks and can do nothing for me". I then emailed abuse@netfirms.com and still have not received a response (BIG SURPRISE THERE!). So my client call them again. waited on hold again. This time was told that someone from "shaw" complained that her domain had sent spam on Jan 17th of 2008 and that is why the account is disabled. But they could not tell her why it took until today for the account to disable. And could not give a reason why she was never sent any kind of warning. This company is horrible, Horrible, HORRIBLE!!!. Ran away from them as fast as you can!!! |
|
| Cary C, 18th 2008f March, 2008 |
| I've been with Netfirms for almost a decade. I love the ease and clarity of the control panel, especially for my less technically-adept clients. The only down side is that my artist friends cannot post their whole portfolios, due to the prohibition on nudes, even in paintings. |
|
| Frustrated in Scandinavia, 15th 2008f March, 2008 |
We have been with Netfirms for around 7 years. They host around 20 of our websites. Since yesterday (March 14), on the busiest day of our business (Friday), we have been unable to obtain e-mails from clients who use our three biggest sites. We have had intermittent problems with Netfirms-based e-mails before (they have frequently fixed issues quietly without admitting that there was a problem), and have become frustrated by the standardised responses to unique queries, but on the whole, we have stayed with them because of the space and convenience of the packages they offer.
Nonetheless, we have conclusive proof that most of the POP e-mails sent to us through Netfirms-hosted accounts over the past 24 hours have disappeared into thin air, to the extent that they have not even appeared in the corresponding Netfirms Webmail accounts (we receive messages from other accounts that are not hosted by Netfirms just fine). This is an alarming development.
A message sent to Netfirms has received no response. I am preparing to send them a fax at the moment. At the same time, we consider this such a serious issue that we are actively researching other hosting options. The survival of our business is dependent on us being able to receive messages from clients. I suppose that this is what is to be expected when a company grows at an alarming rate, but it is far from acceptable. I hope they are able to step up to the plate. |
|
| Sonic, 26th 2008f February, 2008 |
Started with Netfirms early December 2007. Small family memorial site.
Signup: easy and fast.
Upload of original site: no particular issues.
Adding Netfirms-provided one-click WordPress: Major Disaster.
While attempting to set up WordPress (WP), i was timed out of the system. "Click here if you own this site". Did so, filled out form. Email template replied, basically saying "You screwed up and used too much CPU time so we locked you out. Stop It."
Yet this was 100% **their** WP, and i was just trying to set it up... nothing of mine added/changed! Replied to this, calmly explained: no response in several weeks. Zero.
Went in via a web form, several weeks later: "Oh, that was our problem. Fixed now." Great! Unfortunately, not true: same problem, still with the 100% Netfirms stock WP. Did the same dance, got the same "Your fault" template from the template monkey pretending to be a tech. support person.
Never even tried their email, and from the look of other posts here, that was a Good Thing.
With the 30 day free trial nearing closure, and no meaningful/useful tech. support response, i sought and found another web host, then proceeded to start the refund process. Not easy and not fast, yet Netfirms Billing, when they responded days later, did honestly and ethically do what they promised and refunded all charges in full (CCing the public contact person, by name, at their local BBB may have helped).
We're now with Nearly Free Speech.net, not for everyone, yet outstanding for us, and while they promise less support than Netfirms promises, they actually deliver more, and much faster, than Netfirms ever did for me.
Best Wishes in your search for an honest, ethical, and good website hosting company,
))Sonic(( |
|
| Suspicious, 24th 2008f February, 2008 |
| Is anyone not receiving all of their emails through their Netfirms account? I'm very suspicious that all of my emails are not coming through... and its costing me a lot of business! |
|
| Joe, 23rd 2008f February, 2008 |
Up until today I was happy with Netfirms. Today their servers have not been working all day, so I have 7 sites not working. I have also noticed a slowdown with all of my sites as well. Reading some of the other posts I'm wondering if my email accounts have also been compromised with all of the spam I'm now getting.
|
|
| Unhappy Customer, 23rd 2008f February, 2008 |
| I just started a business on my site, hosted by Netfirms. The site has been down all day, and they said it would be back up soon this morning at 7:30AM. I cannot even login to my account. How am I going to have a successful business with a site that is down all of the time? I am moving. |
|
| Heather, 23rd 2008f February, 2008 |
| Netfirms servers are down for my 5 websites today too. Can't even get through to customer service because the line is busy. How is anybody supposed to run a business this way? |
|
| Lisa, 23rd 2008f February, 2008 |
| Netfirms is down and you cannot even call them because you cannot find their number. Do we get a discount for downtime??? Somebody from Netfirms? |
|
| Elizabeth, 23rd 2008f February, 2008 |
Netfirms is down today - no email, no website access for me.
|
|
| netfirms sucks, 19th 2008f February, 2008 |
| I recently registered three domains with netfirms and some things they promise you don't work or are very complicated and the customer service is indifferent and doesn't help you solving the issues. Right now as mentioned above I can't access my own site. I am going to email or call them and get this sorted out but I already talked to them once and the customer agent said clear your cache and everything should be fine, well I did over 10 times and even restarted my pc and I still can't access my own domains. Netfirms sucks.. it is cheaper but don't go with them .. it sucks and it is not worth it. |
|
| AK, 16th 2008f February, 2008 |
| Server down every month. Moving a.s.a.p |
|
| Estel, 02nd 2008f February, 2008 |
Netfirms is very slow compared with any host over the internet.
some support guys are just indifferent and unfairly rude(Richard)
I think Netfirms has been hacked more on one occasion with spammers gaining access to domain information,turning privacy off then getting all the owners emails,they send you spam,you open the email,they get your ip and block you from accessing your own site.
At best,Netfirms will admit they have some temporary technical problems. |
|
| Unhappy in Missouri, 18th 2008f January, 2008 |
I've been a Netfirms customer for over three years, and sadly, every single problem i've read here has happened (repeatedly) to my sites with Netfirms.
I have to laugh when I read about the "cut and paste" email responses and the "It's not our fault" replies when you finally do get someone on the phone. It's all true.
I'm stuck with netfirms for a while longer, but I'm looking for a better provider.
|
|
| scott, 30th 2007f November, 2007 |
| I meant to say cheap packages, not great packages... |
|
| scott, 30th 2007f November, 2007 |
I work for a media firm. We have many websites with netfirms. All negative feedback above is correct. We switched to save a buck! Great packages, poor service.
SSL is tempormental, MySQL constantly times out (we track this), server clusters constantly down (but we do receive apologies..lol), and the tech staff refuse to troubleshoot their own systems. Overall we are switching soon, but it's a timely project for us. What a waste of time! Thanks Crapfirms. |
|
| Jara, 19th 2007f November, 2007 |
Yep, Netfirms sucks bigtime and I'm switching today.
I always email their support regarding DB queries and all I get is recycled emails with no answers, blaming my web application.
PESTE!!!!!! |
|
| JS, 19th 2007f November, 2007 |
| I have been with Netfirms several years and found the Plus plan fine. It's basic without many features buts seems to work well. Support is reasonable too. I recommend for personal sites. |
|
| snotty, 04th 2007f October, 2007 |
how is it possible, that every single person has a negative review?
I call BS.
|
|
| Ashraf, 01st 2007f September, 2007 |
| I have paid for a domain and nothing which they promised to be in the package is working. I wish if I had used a provider like Godaddy or some other. if you read this. STAY AWAY from NETFIRMS |
|
| swan20, 01st 2007f August, 2007 |
| Took over a month to get them to cancel my hosting after a year contract. Horrible services and a nightmare. Problems left and right and still not fixed. i had to get myself out as fast as i can. I wouldn't use them again even if they are free with a cherry on top. |
|
| email problems, 01st 2007f August, 2007 |
I experience problems with bounced emails and it appears as if Netfirms are unable to fix this problem.
Emails send to an email address hosted by Netfirms are returned to the sender, or it just disappear (neither bounced nor delivered).
The problem is irregular, adding to the frustration.
I prefer to have a more reliable email host.
|
|
| recent customer, 12th 2007f July, 2007 |
| I was a domain name customer of netfirms, recently, someone gained access of my account and changed my account email and password. I have emailed netfirms support alot of times and I get a recycled reply 5-10 days later. They said I should used my account email so that I could gain my account back but HOW AM I SUPPOSE TO GET MY ACCOUNT BACK IF MY ACCOUNT EMAIL HAD BEEN CHANGED. I was really frustrated with this company. Support was so terrible. I talked to their 'LIVE PERSON' support who had no idea what...WTF.. if you're reading this, DON'T EVEN visit their website. |
|
| steve, 11th 2007f July, 2007 |
| absolutely horrible. decided to switch over from dreamhost to netfirms and i REALLY wish i hadnt. cannot get clean URLS to work with textpattern (claims they are looking into it but their tech support has been doddling with this issue long before i inquired about it). if your site is run via php/mysql then prepare for the absolute SLOWEST load times ever. half the time the site just times out on me. i recommend getting OUT asap. |
|
| Don, 29th 2007f June, 2007 |
| This is a review on netfirms.com Netfirms used to be really great. Now the last 6 months or so, people can't download my videos. I do videography for a living so people need to be able to see my work. With netfirms they can't. I've since switched to hostgator.com and have been really happy. Super fast downloads. |
|
| David K, 15th 2007f May, 2007 |
| Going through the netfirms nightmare myself at the moment. Our business is/was on one of their Enterprise Level hosting plans. About 3 months ago everything went flaky, and stayed that way. Molasses slow loading, MySql errors constantly, IP resolving issues - you name it. One ticket after another with the same canned responsed placing the blame anywhere but on themselves. It took three weeks of constant daily pestering before anyone would even admit they were having issues. Without getting into the details I would just like to warn anyone who is thinking of doing business with this sinking ship to think twice about it. We were a front page site of the week customer with netfirms at one point - recommending them to anyone who asked. Now I would not recommend them to my competition! |
|
| Paul, 13th 2007f May, 2007 |
| Most horrible experience. I had 2 websites running with Netfirms for about 2 years. Control Panel always times out, website goes down about 4 times a month, customer support is non-existent. I think the servers run off 56k. NETFIRMS IS THE WORST !!!! |
|
| richie, 09th 2007f May, 2007 |
read this and listen: DO NOT USE NETFIRMS.
I started a small oscommerce site with them and have nothing but server problems. If you host with them your site will run slow, time out and show database errors CONSTANTLY. Talking to support does nothing, I submitted a ticket complaining of the slow server, 4 days back I received a response that it is fixed - and I still check the site and get the same database server errors. I have since moved to a smaller company that provided me with the speed and reliabiltiy I need. |
|
| Netfirms Hater, 08th 2007f May, 2007 |
Do not use netfirms. I have a very small community set up and forums. We have like 30 members and there is nothing but database errors. Now all I ever see is this message:
Database Error: MySQL server has gone away
And it doesn't work at all. They blame the code of my site, dismissing the idea that they suck.
Don't Use Netfirms! |
|
| Rasa, 07th 2007f May, 2007 |
I'm about ready to sue Netfirms. I intermittently don't get e-mails from Comcast clients, which is a huge number of my clients. After trying to get Netfirms to check this out, and having Comcast check it out, they both say it's the other's fault. However, Netfirms doesn't really read my e-mails. They've sent me the same Form Letter three times, and in the letter they say they know they have problems with Comcast, but they've done everything they can. Then they can't do email? What the hell good are they? At least Comcast tried to send me a letter. It got bounced back, and Comcast used that example to find out that Netfirms is the one with server problems. I don't know if it's Netfirms or Comcast, but given the runaround Netfirms has given me, I suspect the worst. How can an ISP tell you that they can't guarantee delivery of your email, and then take your money for claiming they do? Anyone want to join a class action suit?
email: gliddy@comcast.net
I would give you my regular e-mail address, you know the one I'm trying to make a living with, but chances are you can't reach me!!!!!!!! |
|
| affordabletestgear, 04th 2007f May, 2007 |
Netfirms sucks!
The MySQL server is up-&-down like a toilet seat! My site really isn't intensive, but visitors are pretty much ALL seeing MySQL connection error messages instead of my content.
I'm switching today - no matter what it takes. |
|
| Netfirms sucker, 01st 2007f April, 2007 |
| Netfirms suck soo bad, I was with Hostgator and seriously Regret moving to Netfirms, I thought it wouldbe good to put my domains under the same company hosting them. But Netfirms are jusr useless, they dont even have Stats on their $9.95 a month service, they expect the customer to download and install stats and edit complicated files, and their service just Sucks Bad. |
|
| Ms R, 17th 2007f March, 2007 |
| oh netfirms, what can i say? they suck too much. Slow support, slow server, slow control panel. They only fast in charging your credit card. DO NOT USE THEM. Their support are retarded, everytime i email their support i have to wait for days for a reply and the reply is a copy and pasted answer from their knowledge base stuff. Come on, respect me as a customer damnit. So finally I moved to dreamhost.com they are much faster and for the similiar price. I saw a promote code in Redflagdeals that will result in $25/YEAR for a year of dreamhost hosting, the code is RFDS if anyone is ready to move. I am glad i am out of nf, i had enough!*$()#*($ |
|
| Valla, 09th 2007f March, 2007 |
| netfirms was highly recommended to me by my graphics designer, when I was looking for a host for my ecommerce site. I have had nothing but problems, the same as those described in previous reviews. Very poor customer relations, support that by the time they attempt to answer the question (and not all q's even get answered), it's 3 days later and my web developer and I have figured out the answer, server downtime, slow as molasses, timeouts, database problems, ssl problems (following their exact instructions on how to install dedicated ISP and SSL, and then finding that their own shared ssl is somehow hardwired in so conflicts with my dedicated ssl), just a nightmare if you want to do anything that is more than just basic. I would never recommend netfirms. Want to hear what they did when we emailed about the ssl conflict? Uninstalled and reinstalled the whole osc cart without backing it up. Meaning that all the data entry and customization that had been done, was lost. Yay Netfirms Support - NOT! |
|
| mad guy, 02nd 2007f March, 2007 |
| Thanks netfirms for taking 10-15 seconds to load my page. Thats just what I need. And thanks for giving me a neutered shell that can't even untar files, and not responding to my email to untar the file for me because your system sucks. God you suck. |
|
| Jimmy, 27th 2007f February, 2007 |
Extremely slow, had issues installing WordPress (one-click installation), I often time-out trying to connect to it, customer support doesn't even read my issues and replies irrelevant form-letters with unlinked plain-text saying I can "Simply click here to connect to Live Sales Chat Service". Well.. "simply" link it to something and maybe I could.
Like others have said, you have to make sure to copy the text of any e-mail you're about to send via webmail because when you hit send, it'll say you need to log in and your message will be gone.
They disabled my entire account (e-mail addresses and websites) about a month after I paid for a full year in advance due to bugs in their invoicing system. Any e-mails sent to me during that time were bounced back to sender and/or lost in the void.
I've got 9 months left on my contract but I'm cutting my losses and switching hosts ASAP.
Avoid like the plague; see ya later NetFirms. |
|
| Rob, 03rd 2006f December, 2006 |
| All the above for me. My emails aren't getting through, marked as spam. Terrible page loading time and dropped pages. When I send a complaint, after a day I get the same responses that ether there was a problem and it has been resolved - or we have checked out the pages on our system and everything is working properly. I have gooten so used to copying (CTRL C) every email message before I attempt to send it because I can just about count on having to start all over again if I have spent any time composing the email or response. I'm switching to RSHosting - - - incredible instantaneous help and support through their forum with the real deal 3some in charge responding - - - not a group of what appears to be non-involved or educated phone people (maybe salesman - I don't know) like Netfirms provides. |
|
| sandy, 01st 2006f November, 2006 |
| Their MySQL performance is terrible, when it's actually online. Makes my WordPress installation pretty useless, since it is either too slow to use or it times out on the database connection. My static HTML pages have also been down on several occasions. I will probably just waste the rest of my contract and move to another host right away. |
|
| shon, 10th 2006f August, 2006 |
| I am tired of Netfirms. My emails are not being received because they go straight to SPAM!!! Yahoo. and hotmail users don't have the problems with emails that I do. If your message takes longer than 2 minutes to type,you better get ready to do it over. By the time you hit send it will telll you that you've been logged out. Nothing was saved and now you have to do the whole thing over again. I will never ever ever ever-you get the point, use them again. I can't wait for this contract to run out. |
|
| an unhappy customer, 30th 2006f April, 2006 |
| nefirms.ca is crap, takes 6sec to load a template file, my old server took 1sec to load a full content page. This issue took 3 weeks went through 4 reps (BTW, I paid about an hour worth of long distance fee for this support because it takes average 3-4 business to get a 1-2 sentence email reply that is not even relevent) at first they said its a control panel problem and they fixed it (ya right), and then one rep gave up and bluntly said this is the NORMAL speed for netfirm, they can help me further if I load some content on my page (suggesting I'll get a faster speed by adding MORE image, text, php script.. etc). BYEBYE netfirms |
|
